Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Jul 15, 2026

The contact owns a 2023 Chevrolet Malibu. The contact stated that while driving from a complete stop or while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the used car dealer where the vehicle was purchased, but the contact was informed that the failure could not be duplicated. T... Read more

Incident date: Jul 4, 2026

The contact owns a 2024 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The vehicle was taken to the local dealer, and it was confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The contact called another local dealer, and it was confirmed that parts were not yet available, and the contact was advised of the reca... Read more

Incident date: Jul 4, 2026

I am submitting this complaint regarding the transmission in my 2019 Ford Expedition because I believe it presents a serious safety hazard that should be investigated for a safety recall. My vehicle has approximately 108,000 miles. While driving at highway speeds, particularly when attempting to pass another vehicle, the transmission will suddenly stop providing power to the wheels. The vehicle c... Read more

Incident date: Jul 4, 2026

The contact owns a 2019 Ford Expedition. The contact stated that while operating the vehicle, the transmission was shifting hard when shifting from park (P) to drive (D) or reverse (R). The contact stated that the hard shifting of the transmission also occurred while driving, with the transmission shifting from 4th to 5th gear and 6th, 7th, and 8th gear. The vehicle was taken to the local dealer, ... Read more

Incident date: Jul 15, 2026

Engine burns excess oil, I am forced to add oil every other day as it consumes an excessive amount. When I spoke with the Kia Dealership they told me I have an unlimited warranty on the engine but it need to blow before they will replace it. I’m spending a fortune on oil.

Incident date: Jul 21, 2026

I am filing this complaint because I truly believe this transmission issue is a safety problem. I was driving my 2021 Ford Expedition and was merging onto a busy highway when I pressed the gas to get up to traffic speed. Instead of accelerating, the engine revved but the transmission would not shift. It felt like the vehicle was stuck between gears or in neutral. My SUV would not accelerate when ... Read more

Incident date: Jul 16, 2026

I was driving on the interstate going 70-80 mph and my car would not accelerate and I got a bunch of yellow error codes. I pulled over and shut it off and restarted. I drove it straight to the nearest Nissan dealership. In that time driving to the dealership my car barely would go over 60 mph and the RPM's would go high then low. The dealership looked it over later in the day and called me and s... Read more

Incident date: Jun 11, 2026

The contact owns a 2022 Nissan Rogue. The contact stated that while driving at 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle independently shifted into Safe Drive Mode. The AWD drive warning light was illuminated. The contact stated that the vehicle failed to exceed 25 MPH while driving. The vehicle was driven to a nearby rest area.... Read more

Incident date: Jun 11, 2026

Ford has known of a coolant intrusion problem and even issued an extended 7 yr/84k mile warranty for this issue. The car has no issues during that time. I now have to replace the engine on a 9 year old car with only 80k miles on it. Cars engines should last more than 9 years. Ford told me that an engine replacement at 9 years could happen to anyone. There are hundred of complaints online abo... Read more

Incident date: Jul 21, 2026

The contact owns a 2022 GMC Sierra 3500. The contact stated that the rear windshield frame was cracked, which allowed water to leak into the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.

Incident date: Jul 18, 2026

Front camera intermittently works after NHTSA Recall Number 26V-227 software update. ADAS systems may turn on or off while driving. This issue may not have anything to do with the update, but Honda is aware of the front camera problem. Affects: Auto High-Beam Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Pr... Read more

Incident date: Jul 5, 2025

Windshield wipers pause during use in intermittent and slow/low setting. Was initially told that the wipers were old and needed replacing and this would fix the issue. Wipers were replaced and still having same issue.

Incident date: Jun 3, 2026

1. What component/system failed, and is it available for inspection? The HVAC (heating/ventilation/air-conditioning) system — specifically the A/C evaporator and its condensate drainage — in my 2022 BMW X5 (G05). It emits a recurring musty/vinegar-like odor, consistent with microbial contamination on the evaporator. The system remains installed in the vehicle and is available for inspection u... Read more

Incident date: Jun 3, 2026

I have been trying to get the seat belt buckle recall fixed by Hyundai for many months. The dealership, Metrowest Hyundai claims that they don't have the parts to fix this. So I contacted Hyundai Corporate office and filed several complaints there. They claim that the dealership should be able to get the parts. Meanwhile, I have been in limbo. I am very serious about vehicle safety issues and have... Read more

Incident date: Jun 3, 2026

Hi, I had to transport a few lumber pieces that did not fit into the trunk of my Kia EV6, so I had to leave the hatch open (I pulled it down as far as possible and secured it via a rope against the latch). When I started driving the car started beeping frantically, but allowed me to drive. When I crossed an intersection traffic came to a temporary halt, and when I came to a stop my Kia all of a su... Read more

Incident date: Dec 31, 2025

The contact owns a 2025 Forest River Wildwood. The contact stated that the door on the trailer could be wiggled from the inside and was not properly secured to the trailer. The contact saw sawdust near the heating system after removing the propane service cover, and the water heater overheated. The front left side of the trailer was fractured due to the screws rusting and fracturing from water lea... Read more

Incident date: Jun 1, 2026

SAFETY DEFECT REPORT: Sudden Power Loss & Falsified Records 1. INCIDENT & 5-HR TOWING (XXX): On XXX at ~16:30, while executing a low-speed (<10 mph) left turn in Cambridge, MA, the vehicle had a sudden, total high-voltage failure mid-turn, losing all motive power and power steering without warning or error codes. Photos/videos were taken on-scene confirming ZERO physical impact or undercarriage c... Read more

Incident date: Nov 28, 2025

While idle fuel pushes out of overflow tube. The tank is usually not even half full when this happens. This has been a known issue with the manufacturer but haven't sent a recall out for it. They said they know that the pressure regulator was installed incorrectly from the factory.

Incident date: Nov 28, 2025

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that while driving at slow speeds, the vehicle hesitated, shuddered, and jerked while depressing the accelerator pedal. The messages "Service Engine Soon," "Service Electronic Throttl... Read more

Incident date: Nov 28, 2025

Vehicle safety SOS button is not functioning properly. When the SOS button is depressed in case of emergency, the vehicle notifies user at the emergency system is un operational. Toyota includes this for 10 years from the date purchase and my vehicle is a 2021 making this feature active till 2031. By having the SOS button nonfunctional occupants of the vehicle, which may rely on this feature may s... Read more

Incident date: Jul 16, 2026

The contact owns a 2022 Chevrolet Malibu. The contact stated that while driving approximately 62 MPH, the vehicle lost motive power with the message "Reduced Engine Power" displayed, and the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, where a diagnostic scan retrieved DTC: P0299, indicating a failure with the turbo charger. The vehicle w... Read more

Incident date: Jul 22, 2026

My motor failed me in my 2017 ford edge 2.0. Very bad misfire from the famous coolent problem caused by Fords decision to make a bad design with coolent ports between the cylinders, that as had my car bucking and was actually very dangerous on the highway i broke down on. Almost cause a accident. When this happen i lost brakes for a second. Car was clunking and bucking do to the motor not running ... Read more

Incident date: Jul 1, 2024

I was proceeding through a green light and the “BRAKE” warning engaged when I was going through the intersection - there was nothing in front of me. I had no control of the braking system. Thankfully, there were no other cars on the road. This has happened about 4 other times, including a couple of times on the freeway.

Incident date: Jun 2, 2026

My vehicle has a defect with electric water pump, shorted by its factory connector due to unprotected electrical plug on water pump. BMW issued a recall to cover the defect but refusing to pay for repairs performed. Recall 24V-608 water pump electrical connector. Recall information includes same parts with defects which includes mine, exactly same part and same procedure for repairs. 2013 BMW 33... Read more

Incident date: Jul 20, 2026

multi-component engine failure while being operated under normal driving conditions. Despite rigorous, routine, and fully documented preventive maintenance performed in accordance with manufacturer specifications, the vehicle suffered an instantaneous breakdown of its core mechanical systems. A diagnostic assessment confirmed that a sweeping array of vital engine components—including the cam ... Read more

Incident date: Jul 20, 2026

My 2023 GMC Yukon has had a strong mildew/musty odor coming from the HVAC system since the vehicle was new. The odor is most noticeable every time the vehicle is started after it has been sitting for several hours or overnight. After the system runs for a short time, the odor dissipates. This concern has been reported to my GMC dealer on multiple occasions. Previous repair attempts have not perma... Read more

Incident date: Jul 20, 2026

My 2015 Chevrolet Camaro has developed a recurring issue where the ignition key becomes stuck and cannot be removed. The vehicle appears to believe it is still in gear even though the transmission has been placed in Park. The key jams in the ignition, making it difficult or impossible to remove. This occurs intermittently and raises concerns that the vehicle may not be properly recognizing that it... Read more

Incident date: Dec 8, 2025

While driving my 2024 Toyota Tundra, the check engine light illuminated and the vehicle suddenly experienced reduced engine power. I safely pulled over, shut the engine off, and restarted it. After restarting, the vehicle appeared to operate normally, but a diagnostic scan showed DTC P0300 (Random/Multiple Cylinder Misfire). On July 20, 2026, I brought the vehicle to an authorized Toyota dealer f... Read more

Incident date: Dec 8, 2025

In the past month 4 times I had a Software, Module malfunction. All lights in in the dash are on like a Christmas Tree. Believe is related to the PGM. When to the Honda dealer in Winter Haven explained what happened and show a short video and they said that because my Vin [XXX] have no recall I have to pay $89.99 for an inspection and other charges to fix the problem. I told the service department... Read more

Incident date: Dec 8, 2025

Incident date: Jul 21, 2026

The vehicle experiences a sudden engine stall shortly after starting, accompanied by an immediate dashboard error message stating: "Starter system faulty, please service vehicle." An OBD-II diagnostic scan confirms active fault code P253200 (Ignition Switch Run Position Circuit High). This failure mirrors Volkswagen Safety Recall 28H7 / NHTSA Campaign 23V604 exactly, but my specific VIN is current... Read more

Incident date: Jul 21, 2026

Incident date: Jul 3, 2026

I purchased fgis car from a used car dealership, for over $6,000.00 , which is not a ton of money, but plenty enough to not have instant issues. Since my purchase in june 30, 2026, i have already had all of these issues occur. There is white smoke coming from the left tail pipe, it is sluggish when you push on the gas, there is black soot constantly on my rims that is extreamly hard to remove, th... Read more

Incident date: Oct 1, 2025

I experienced an issue identical to safety recall 22S02. Rear brake light remains on due to a broken Brakelight stop bumper. Dealership did not offer to fix at no charge.

Incident date: Jul 12, 2026

The contact owns a 2025 Honda Prologue. The contact stated that on several occasions while driving at undisclosed speeds and removing the foot off the accelerator pedal, the vehicle unexpectedly came to an immediate stop. The Auto Hold, service brake assist, service stability link, high voltage light, and ABS warning lights remained illuminated. The vehicle was taken to a local dealer where the ve... Read more

Incident date: May 25, 2026

I purchased a 2018 Hyundai Kona, and it has had one major issue after another. It burns an excessive amount of oil, the engine misfires, and now the turbocharger is failing. I’ve already spent approximately $2,300 repairing the air conditioner and engine, and I can’t afford thousands more in repairs.

Incident date: May 25, 2026

The contact owns a 2026 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags). The vehicle was taken to the dealer, and the contact was informed that the parts were ordered. The contact stated that parts were ordered two months ago, and the parts had not yet been delivered. The manufacturer was made aware of the issue, and a case was filed. The contact... Read more

Incident date: Jul 21, 2026

The vehicle was completely stationary at a red light when the rear windshield suddenly and spontaneously exploded with a loud gunshot-like sound. There was no road debris, no preceding or surrounding vehicles, and absolutely no external impact. The Nissan dealership wrongfully refused to cover this under the new vehicle limited warranty, claiming it was external damage, despite the lack of any imp... Read more

Incident date: Jul 21, 2026

ball joint recall was issues and done on paper in August 2006 on the Jeep liberty. Both ball joint have failed on this vehicle at different times this year while driving the vehicle and Jeep has declined to take any responsibility in any way. This is a major safety concern as any kind of speed while this occurs would be catastrophic. I suspect that Jeep submitted that the recall was fixed when ... Read more

Incident date: Jun 1, 2026

sunroof shattered while driving down the freeway

Incident date: Jul 19, 2026

Overall, we've been very happy with the EX90, but it's clear the vehicle is in desperate need of a comprehensive software update from Volvo. The issues we're experiencing don't appear to be hardware failures so much as recurring software-related problems. We've received intermittent propulsion system warnings, headlight system warnings, delayed accelerator response at times, and general electrica... Read more

Incident date: Jul 21, 2026

Fuel tank leaking at inlet port, dripping gasoline on the driveway and making vehicle not drivable due to the risk of fire. Independent service center replaced fuel tank to fix issue. No warnings 6/25/2026

Incident date: Oct 1, 2025

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine unexpectedly shut down while I was driving my 2024 Jeep Wrangler Rubicon at approximately 30 mph. There was no apparent cause for the shutdown. 2. How was your safety or the safety of others put at risk? The sudden engine shutdown caused an unexpected loss of power while the vehicle w... Read more

Incident date: Oct 1, 2025

Failure to replace airbags

Incident date: Nov 6, 2025

The car would stop charging at home and an error showed up about two months ago. After reporting to Tesla, they did a diagnostic over the air and concluded that the battery (HVB) needs to be replaced. The car is at the shop for over a month, and they are still waiting on parts.

Incident date: Jul 20, 2026

While driving my 2026 Cadillac Escalade with approximately 15,000 miles, I experienced a sudden loss of engine power. I was able to safely move the vehicle onto the shoulder of the road. The vehicle would not continue operating and required towing. The dealership diagnosed the vehicle with a catastrophic internal engine failure requiring complete engine replacement. The engine is the 6.2L V8. Ther... Read more

Incident date: Jul 5, 2026

I purchased a 2022 Nissan Altima from CarMax on February 25, 2026. Less than three weeks after purchase, the electronic parking brake unexpectedly engaged while I was driving on multiple occasions, causing the vehicle to abruptly stop. This created a serious safety hazard because the vehicle stopped while in motion without warning. I immediately reported the problem to the selling dealership. The... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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