Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Mar 24, 2025
The system that is not working properly is the transmission. It is available for inspection upon request. The safety of the vehicle, and myself, was put at risk because the transmission (once warmed up / at least 30-60 minutes of driving takes place) downshifts hard, making a clunking noise, and has at worst given the vehicle a rough nudge/jolt forward upon downshifting particularly from 2nd to 1... Read more
TOYOTA
RAV4 HYBRID
(2020) - SUSPENSION
Apr 4, 2025
Incident date: Dec 20, 2023
This vehicle, with 115,000 miles has been discovered to have had the brackets in the subframe for BOTH rear lateral arms rust through and are broken causing a $5,000 repair estimate. The mechanic who found this (42 years as a mechanic) said he has never seen anything like it. This is a car where I had to replace the transmission at 49,000 miles and the control unit at 62,000 miles (over $13,000... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - FUEL/PROPULSION SYSTEM
Apr 4, 2025
Incident date: Feb 9, 2025
Engine RPM surged while nose- in parking with foot on brake, causing vehicle to unexpectedly jump the parking barrier and hit a steel sign post, incurring $3,300 cosmetic damage to left front of vehicle. Pressed harder on brake to stop. Cost estimate obtained, complaint filed with American Honda.
Crash
TOYOTA
GRAND HIGHLANDER
(2024) - SERVICE BRAKES
Apr 4, 2025
Incident date: Feb 9, 2025
Engine RPM surged while nose- in parking with foot on brake, causing vehicle to unexpectedly jump the parking barrier and hit a steel sign post, incurring $3,300 cosmetic damage to left front of vehicle. Pressed harder on brake to stop. Cost estimate obtained, complaint filed with American Honda.
Crash
TOYOTA
GRAND HIGHLANDER
(2024) - STRUCTURE:BODY
Apr 4, 2025
Incident date: Feb 9, 2025
Engine RPM surged while nose- in parking with foot on brake, causing vehicle to unexpectedly jump the parking barrier and hit a steel sign post, incurring $3,300 cosmetic damage to left front of vehicle. Pressed harder on brake to stop. Cost estimate obtained, complaint filed with American Honda.
Crash
Incident date: Mar 21, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon starting and driving at an undisclosed speed, the engine warning light illuminated. The vehicle hesitated with a misfire in cylinder #2. The vehicle was taken to an independent mechanic who informed the contact that the engine needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed with coolant intru... Read more
Incident date: Apr 4, 2025
Truck has 30,000 miles on it. Truck has been in dealer for a new torque converter which they did a fine job. Now it is in for engine problems. They said I need a ew engine and on backorder. This is the Sierra Denali Ultimate and did not expect this from such an expensive truck. I was given a loaner car.
Incident date: Apr 4, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 65 MPH on the highway and depressing the accelerator pedal, the vehicle hesitated and failed to respond as needed. Several unknown warnings lights were illuminated. The contact merged into the right lane, exited the highway, and made a right turn into a gas station and parked the vehicle. The vehicle was towed to th... Read more
TOYOTA
4RUNNER
(2019) - EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Apr 4, 2025
Incident date: Apr 4, 2025
The contact owns a 2020 Mazda CX-5. The contact stated the infotainment Connect Center was unintendedly switching to different functions, with the volume increasing independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure m... Read more
Incident date: Apr 1, 2025
My vehicle keeps leaking inside from the AC drip line and it's been cleared multiple times and it still keeps happening and it floods the whole bottom of the passenger side floorboard and becomes soaked through which can cause erosion, electrical issues, mold growth and other problems as well.
Incident date: Mar 25, 2025
The truck has a body frame that was cracked in several spots and welded back together in more then 5 different spots and the welding job is very poor. The truck has a power steering line leak, cvs axle leaks and a exhaust manifold leak. The dealership fixed upper ball joints when we agreed on lower and upper in the front. They added a exhaust but did not do the job correctly with completing the jo... Read more
TOYOTA
HIGHLANDER
(2019) - POWER TRAIN
Apr 4, 2025
Incident date: Mar 28, 2025
A warning came on said, service shifter. The part alone is $1,600 I’m a widow and can’t afford this. Mechanic says it’s the electronic transmission module,it tells the transmission what gear to shift into. I read complaints that their Jeep will shift into N or other gears going down the highway. To me this is dangerous and hope you can help.
Incident date: Apr 3, 2025
On 04-03-2025 while driving southbound in DFW International Airport. My Vehicle losses power in the Construction zone at 2:20 pm. Had enough momentum to maneuver to Terminal A exit stopping Midway up ramp. Danger to public if vehicle stopped on highway during the start of heavy traffic in construction zone with no soft shoulders for emergency's. No warnings from the cluster panel ever came up... Read more
TOYOTA
SIENNA HYBRID
(2023) - ENGINE
Apr 4, 2025
Incident date: Jul 24, 2023
These are exact words from dealer. “PULLED VVT FROM MOTOR AND FOUND A LOT OF METAL SHAVINGS ON IT. AS SHOWN IN VIDEO AND PICTURE. FOUND TSB S1709000010 - REV B. Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. AS PER TSB, NEED TO REPLACE MOTOR DUE TO METAL SHAVINGS INSIDE OILING SYSTEM. THE DEBRIS MAY CLOG OIL PORTS INSIDE MOTOR AND CREATE ISSUES IN THE... Read more
TOYOTA
SIENNA HYBRID
(2024) - ELECTRICAL SYSTEM
Apr 4, 2025
Incident date: Jan 1, 2025
Well, isn't it wonderful that Kia has extended the warranty on the horn assembly. Now, how do I avail myself of the warranty? Simple - if the horn DOES NOT WORK or emits an unusual or different sound just bring it to KIA for a diagnosis. Now, when is it most likely that I realize the horn DOES NOT WORK? When I need it the most, or when the bicyclist or pedestrian or whatever needs my horn to work.... Read more
Incident date: Apr 3, 2025
Valve cover leak Oil filter housing leak Super common that these items leak in the bmw N57 diesel engines. Increased risk of fire. I am in the Facebook group with many other owners of the same engine, and almost everyone runs into the same problems by 100,000 miles.
Fire
Incident date: Apr 3, 2025
My vehicle keeps flashing: "Shift to park" when I am in park and then my car is unable to shut off the battery even though I'm in park and our of the vehicle
Incident date: Jan 5, 2024
The entertainment system when super cold outside the screen goes black and does not work. The issue has made it difficult then to change heating and cooling settings and utilize the rear view camera and other safety features of the car. The dealership was able to update it to fix it once then the other two times it came back on before the appointment for the dealership. The auto/stop start malfunc... Read more
Incident date: Jan 5, 2024
The entertainment system when super cold outside the screen goes black and does not work. The issue has made it difficult then to change heating and cooling settings and utilize the rear view camera and other safety features of the car. The dealership was able to update it to fix it once then the other two times it came back on before the appointment for the dealership. The auto/stop start malfunc... Read more
Incident date: Jan 5, 2024
My vehicle is affected by a well known "ghost touch" infotainment touch screen issue. Due to safety hazard nature of this issue, Mazda had a recall program but it only covered Mazda3 models (Special Service Program SSPB6 - see attached file). My issue was diagnosed and confirmed by an authorized Mazda dealer (see attached file). I contacted Mazda customer center about this issue and they declined ... Read more
Incident date: Apr 3, 2025
Transmission in emergency mode. Exit the vehicle only when in P park
TOYOTA
HIGHLANDER
(2021) - STEERING
Apr 3, 2025
Incident date: Apr 3, 2025
Steering wheel power assist became inoperable when turning into a store parking space. If the steering assist had failed while at higher speed and/or in other conditions the results may have resulted in a potentially life threatening situation. There was no prior messages or symptoms the problem prior to the event. It was discovered that the GM service bulletin 23-NA-201 includes my vehicle as ... Read more
Incident date: May 30, 2024
Issue : Engine Idle Restart malfunction Incident Description: I was driving my Honda [Model, Year] when I encountered a serious safety issue related to the Engine Idle Auto Start-Stop system. While stopped in traffic at a red light, the auto start-stop feature engaged and turned off the engine as expected. However, when the light turned green and I released the brake, the engine failed to restar... Read more
Incident date: Apr 3, 2025
April 3, 2025. approx 2:30pm Glass panoramic sunroof spontaneously exploded going down hwy 431in Huntsville Al. approx speed was 50-55mph. Vehicle had been parked in the parking deck at work since 6am. Exterior Temp was approximately 84 Degrees F. Sunroof was closed. Sounded like a gunshot and the glass was sucked out. Interior sunshield was closed and prevented glass from entering vehicle.
Incident date: Apr 3, 2025
The check engine light and oil pressure light appeared on my dash screen as I was driving home from work. I pulled over to the nearest repair shop to have the vehicle diagnosed. Upon arriving, the mechanic noticed my oil was low and filled the car with oil. Once that was completed, the car would not start. I noticed it made unusual noises after several more failed attempts. I had the vehicle towed... Read more
Incident date: Apr 3, 2025
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle experienced an unintended transmission downshift and the vehicle stalled. The transmission warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed th... Read more
Incident date: Mar 26, 2025
The Anti-lock Braking System (ABS) module on my 2015 Jeep Wrangler failed at approximately 100,000 miles, causing a complete loss of ABS functionality. The component remains installed in the vehicle and is available for inspection upon request. This failure significantly impacted my safety and the safety of others, as it compromised braking performance, making the vehicle more difficult to control... Read more
Incident date: Apr 3, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 70 MPH, the vehicle began to lose power upon depression of the accelerator pedal with the "Service Parking Brake", and "Service ESC" messages displayed, and check engine warning light was illuminated. Despite the failure, the contact was able to drive the vehicle to the residence. The contact drove the vehic... Read more
Incident date: Mar 28, 2025
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at 20 MPH, an abnormal sound was coming from the front end of the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic w... Read more
Incident date: Apr 2, 2025
I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehic... Read more
Incident date: Apr 2, 2025
I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehic... Read more
Incident date: Apr 2, 2025
I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehic... Read more
Incident date: Oct 25, 2024
Vehicle is experiencing a failure of the Anti Brake System Controller Module. This issue is triggering a "Red Brake" system light as well as others (Antiskid failure etc,) on the dash. Vehicle manual states do not drive the vehicle. The part number in question is 68295368AB. This is occurring in RAM1500 vehicles across the country. Dealerships are telling owners it is OK to drive the vehicle a... Read more
Incident date: Apr 2, 2025
The exterior A-pillar trim part detached and hit another vehicle on the freeway. The dealership replaced the part and I paid for it. I received a recall notice January 2024 stating that Ford would replace the defect and or reimburse me for the previous replacement. In February 2025 the driver side A-pillar trim part detached while driving on the freeway. When I contacted my dealership at Kearny Pe... Read more
Incident date: Apr 2, 2025
License plate light has a recall
Incident date: Apr 2, 2025
Transmission issues, rough shifting, hesitation and shuddering.
TOYOTA
HIGHLANDER
(2021) - FORWARD COLLISION AVOIDANCE
Apr 2, 2025
Incident date: Apr 2, 2025
The contact owns a 2019 Nissan Kicks. The contact stated while driving at 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The ABS, traction control, and Forward Collision Avoidance warning lights were illuminated. The contact was close by and drove and parked the vehicle at the residence. The following day, the contact started the vehicle and after driving for 4 mil... Read more
Incident date: Jan 2, 2024
Warning lights turn on then automatically turn off while driving
Incident date: Apr 2, 2025
Honda is not completing this recall in a reasonable manner, and despite claiming parts are available they are not. After two years of delays, and now threats that our registration will be not renewed if we do not perform the recall, Honda still does not have the parts. Furthermore, they want you to bring in the car, have it inspected, after which they will decide if they want to replace the part... Read more
Incident date: Mar 31, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 40 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the high-pressure fuel pump, resulting in damages to the camshaft. The vehicle was not repaired. The manufacturer... Read more
Incident date: Apr 2, 2025
Vehicle cranks, will not start. Dealership says the fuel pump is good but the module needs replaced. Vehicle died on the highway.
TOYOTA
CAMRY HYBRID
(2023) - ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Apr 2, 2025
Incident date: Jan 1, 2025
The contact owns a 2018 Ford F-150. The contact stated that the check engine warning light had illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had previously been serviced for the same failure with the cam phasers under C... Read more
Incident date: Jan 1, 2025
The contact owns a 2017 Ford Escape. The contact stated that the coolant inside of the coolant reservoir was extremely low, and the check engine warning light was illuminated. Additionally, the message "Transmission Error" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had exp... Read more
Incident date: Jan 1, 2025
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to a dealer where the recall repair was completed. The contact was advised by the mechanic at the dealer that the system update caused the e-brake to seize, and the dealer was awaiting the delivery of the part ... Read more
Incident date: Mar 24, 2025
The contact owns a 2019 Toyota Tundra. The contact stated while driving at an undisclosed speed on several occasions, the vehicle stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer on two occasions. The dealer diagnosed that the fuel pump had failed and needed to be replaced; however, the fuel pump part #770200C170 was on backorder. The deale... Read more
Incident date: Apr 1, 2025
Service Stabilitrak, Power Steering light, Check Engine light. Door locks lock and unlock continuously. Randomly has No acceleration, causes jolting at a low speed. Available for inspection asap. The code “UO101” comes up in a diagnostic test. Overall, the car basically shuts down while driving at no specific speed. Safety of myself and others is at risk because this can cause an accident resu... Read more
Incident date: Feb 11, 2025
The sunroof fabric covering the glass sags down and does not work properly. This is a known issue on 2020+ Ford Explorers with the sunroof option. The sag blocks visibility out the rearview mirror and causes a distraction to drivers.
Incident date: Feb 11, 2025
The sunroof fabric covering the glass sags down and does not work properly. This is a known issue on 2020+ Ford Explorers with the sunroof option. The sag blocks visibility out the rearview mirror and causes a distraction to drivers.
Incident date: Feb 11, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
TOYOTA
CROWN SIGNIA
(2025) - UNKNOWN OR OTHER
Apr 2, 2025
Incident date: Mar 26, 2025
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.