Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Nov 1, 2023
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel bearings had failed and needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,126... Read more
Incident date: Nov 1, 2023
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel bearings had failed and needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,126... Read more
Incident date: Apr 7, 2025
REAR CAMERA ON 2013MY LINCOLN MKS has been replaced and the replacment continues to fail. The camera either does not work producing no image, the image is upside down, or the image is grainy. The original camera failed and I replaced it and the replacement is failing the same way. I have spent over $1000 replacing this rear camera. It seems the new camera installed is the same one getting reca... Read more
Incident date: Apr 8, 2025
WIPERS STOPPED WORKING DURING RAINY EVENT RESULTING IN LOW VISIBILITY CONDITIONS
Incident date: Aug 20, 2024
DRIVERS SEAT BELT DOES NOT RECOIL, FRAYED WHERE USED DEALER WILL NOT REAIR UNDER WARRENTY
Incident date: Apr 7, 2025
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failur... Read more
Incident date: Apr 1, 2025
-Brake pedal feels unsmooth in temperatures below 75-80 (mainly below 70) degrees as well as extremely noisy squeaking / creaking sounds accompanied. Inspection is always available. -I currently don't believe there is any safety risk to the issue I'm experiencing, but rather that it's unknown if there is one. I'm just being told there is no safety concern while also being told the issue I'm exper... Read more
Incident date: Mar 1, 2024
UNKNOWN - Since being notified of Recall R24B2 for the 2020 Nissan Leaf, I’ve been unable to safely use many chargers due to the risk of battery overheating and potential fire. The fix was first promised for Nov 2024, then delayed to Mar 2025, and now it's April 2025 with no resolution. This ongoing delay has disrupted the ability to use the vehicle as intended. Leaving it on slow chargers for... Read more
Incident date: Apr 7, 2025
The van completely shuts down no matter where I am. When I try to turn it back on the green key light DOES NOT appear on the dash. The van will still crank but will not turn over. Until the green key light appears on the left side of the dash. I have to sit anywhere from 5 minutes up until 8 hours one day. It does this 3 to 4 times a day. The only warning I get is the green key will start flashing... Read more
Incident date: Apr 7, 2025
While sitting at a stop light at an extremely busy intersection, After pressing the Auto Idle Off button in trying to keep the air conditioner running, my vehicle just completely shut down like it had a completely dead battery. I couldn’t even turn on my hazard lights. The vehicle was completely dead. After pressing the on/off button several times, power to the vehicle was restored and I was ... Read more
Incident date: Apr 7, 2025
The engine coolant bypass valve has malfunctioned. this is caused a faulty part that toyota knows malfunctions often in their toyota rav4 for multiple years including the 2019. It can cause problems for the engine cooling component, meaning the vehicle overheats, as well as affects the cars internal A/C. It can only be diagnosed at the dealership, not through a normal diagnostic. There is currentl... Read more
TOYOTA
SIENNA HYBRID
(2024) - ELECTRICAL SYSTEM
Apr 7, 2025
Incident date: Jan 1, 2025
The contact owns a 2019 Honda Pilot. The contact stated while driving at approximately 5 MPH, the Cruise Control, Lane Keep Assistance, and High Beam headlights Error warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed with a faulty sensor in the front camera and the sensor needed to be replaced. The vehicle was ... Read more
Incident date: Apr 3, 2025
The contact owns a 2016 Tesla Model S. The contact stated while attempting to park the vehicle, the brake pedal was depressed and failed to respond. There were no warning lights illuminated. The contact depressed the brake and the vehicle kept rolling forward. The contact opened the door for the vehicle to come to a stop. On another occasion, the contact stated that the ADAS feature engaged and wh... Read more
Incident date: Apr 3, 2025
while driving car stoopped runnig on expressway ; said electrical system low ; later found out at dealer engine siezed
Incident date: Apr 3, 2025
Transmission shuddering, slipping
Incident date: Mar 26, 2025
PHEV vehicle: charging interrupted in the middle of the night. When attempting to reconnect the charger, a "Charging unsuccessful" message was given. A warning with "Check Hybrid System" appeared, as well as the check engine light. I cannot charge the car anymore and had to leave it at the dealership.
Incident date: Mar 26, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts... Read more
Incident date: Mar 26, 2025
Carbon Buildup with Misfire DTCs. Honda published a service bulletin but is refusing to cover the necessary repair. We are paying out of pocket for the known issue that they have extended warranty coverage on for some other VINs but refuse to cover this one.
TOYOTA
CAMRY
(2014) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Apr 7, 2025
Incident date: Feb 5, 2025
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal ticking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure due to a failure of the catalytic converter. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of th... Read more
Incident date: Apr 7, 2025
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); however, the dealer informed the contact that the vehicle was no longer under the Extended Warranty. The manufacturer sent the contact the information for a Class Action Lawsuit. The contact stated while driving at various speeds, the vehicle stalled. There were no ... Read more
Incident date: Apr 7, 2025
The contact owns a 2022 Hyundai Sonata. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was taken to a local dealer and was repaired for a fuel valve failure. The vehicle was repaired; however, shortly after the repair the check engine warning light illuminated. The vehicle was t... Read more
Incident date: Apr 7, 2025
Driving back home [about a 20 min ride] car has been driving fine, with no lights on dashboard EVER showing , obviously on a red light i had the break, then when it turn green the car would not accelerate at ALL. Car was still on with light and radio working the car would just not accelerate. I was on a busy street so I had to push the vehicle by foot with my partner to get it out of the way. Oil ... Read more
Incident date: Apr 7, 2025
I was in a parking space at the local library, waiting on my children. It was raining, and had been raining most of the day. I had driven about 60 miles in the rain before going to the library. The car was on, but in park. The car started slightly shaking (like a big truck was going by), and it looked like some smoke was coming out of the engine. The car then flashed some lights on the dash and ga... Read more
Incident date: Feb 11, 2021
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was fuel leaking from the driver's rear end of the vehicle. There was no warning light illuminated. The vehicle was not able to be started. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failur... Read more
Incident date: Apr 7, 2025
School buses. We have a fleet of these and the condition is happening repeatedly and to almost every bus with this PSI brand 8.8L gasoline engine. The engine exhaust downpipes melt from excessive heat and/or fuel. The pipes then crack and produce an exhaust leak near the body firewall. Potential for exhaust and flame to escape from the pipe.
Incident date: Dec 31, 2024
The contact owned a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); and requested to be removed from the recall distribution list. The local dealer was not contacted; however, the manufacturer was contacted.
Incident date: Apr 7, 2025
The contact owns a 2021 Acura RDX. The contact stated that while operating the vehicle, the front headlights and instrument panel lights started blinking off and on. The vehicle was later towed to the local dealer, who diagnosed the vehicle and determined that the body control module had malfunctioned due to water intrusion from the moon roof seals. The vehicle was not repaired. The manufacturer w... Read more
Incident date: Mar 28, 2025
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle, there was a loud clanking sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with cam phaser failure. The vehicle had been taken to the dealer two previous times for unknown repairs. The vehicle was not repaired for the most re... Read more
Incident date: Apr 4, 2025
Vehicle started making noise and idling rough 1-2days after receiving it back from oil change. It was absolutely fine and out of nowhere this happens. I’m great with cars and this is my 5th GMC Yukon and I bought this one at 0 mileage so I am very familiar with this car. There is absolutely no explainable reason my car is doing this I had it inspected and the dealer told me this has been happeni... Read more
Incident date: Dec 20, 2023
Transmission sensors/Software. My wife stopped at a intersection, light turned green and she went to proceed, the truck went in reverse instead of forward! She stopped it before it hit another car. This is the second time this truck has gone behaved in a dangerous way. Last time it lurched forward almost hitting a car, and then the car went into a safety mode (they 'fixed' that in a previous ... Read more
Incident date: Apr 6, 2025
PTU system was faulty and needed to be replaced. There is currently a recall on this issue with 2019 Jeep Cherokees, but Jeep informed me that my VIN was not associated with this recall. Even though I personally paid to have the issue fixed 3 weeks before the recall.
TOYOTA
HIGHLANDER
(2023) - ELECTRICAL SYSTEM
Apr 6, 2025
Incident date: Jan 1, 2025
LEFT FRONT LOWER CONTROL ARM RIGHT FRONT LOWER CONTROL ARM LEFT FRONT STRUT ASSEMBLY RIGHT FRONT STRUT ASSEMBLY POWER STEERING FLUID LEAK ENGINE OIL LEAK GASKET NEEDED TO BE REPLACED REAR BRAKE LIGHT FAILED STARTER FAILED ALTERNATOR FAILED AIR FILTER GETS CLOGGED PREMATURELY POWER STEERING PUMP HOSES CRACKED AND LEAKED POWER STEERING AIR PRESSURE HOSES CRACKED AND LEAKED POWER STEERING INTAKE HOSE... Read more
Incident date: Mar 13, 2025
The component that is failing is unknown. Unknown to mechanics because a code is not thrown. I can be driving in my neighborhood, on the highway or coasting and my Jeep stalls. Everything else is working, radio, heater just the rpm goes to zero. I have to quick turn on my hazards and prey I can coast to safety. Once out of traffics way and I am in park my car will restart no problem. my safet... Read more
Incident date: Nov 30, 2023
The component that is failing is unknown. Unknown to mechanics because a code is not thrown. I can be driving in my neighborhood, on the highway or coasting and my Jeep stalls. Everything else is working, radio, heater just the rpm goes to zero. I have to quick turn on my hazards and prey I can coast to safety. Once out of traffics way and I am in park my car will restart no problem. my safet... Read more
Incident date: Dec 1, 2024
This issues is regarding the front of the canopy. The base of the canopy clip, where it attaches to the car seat nearest the handle, has broken off pieces. These pieces have flow into the car seat where my child sits. It I had not noticed this happening, my child could have tried to put that piece in their mouth and choked or because for the sharp edges on the splintered piece, cause more serious ... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) - Tether, Lower Anchor (on car seat or vehicle)
Apr 6, 2025
Incident date: Apr 5, 2025
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide... Read more
Incident date: Apr 6, 2025
I went into a rural King store to shop when I came back out my car was completely filled with smoke. I opened the front passengerdoor and the smoke hit me in the face it was so thick and green it was just it took my breath. It took me 10 minutes to locate what had happened and down on the door frame of the passenger side of the front seat where the wiring is there was a whole melted all the way th... Read more
Fire
Incident date: Apr 6, 2025
Both cabin doors (initially only the passenger door) will pop half-open from a closed position while driving, particularly with the windows and/or roof down. This occurs seemingly at random and regardless of lock position or firmness of door closing. The effect is a startling noise as the door opens slightly, the window retracts, and the cabin lights and door warning alarm engage. This can pose a ... Read more
Incident date: Apr 5, 2025
The Jeeps Instrument Cluster went blank. There is nothing on the screen. No speed gauge, indication of the amount of gas, temperature, etc. This is a safety issue with speed and gas.
TOYOTA
HIGHLANDER
(2021) - VEHICLE SPEED CONTROL
Apr 5, 2025
Incident date: Dec 20, 2023
While driving, the car suddenly went into "Turtle Mode" in which the car slowed down by itself and numerous warnings on the dash board suddenly appear including "Service Electrical System". Since I am in the middle of driving on a fairly busy street I attempt to get the car moving again and step on the accelerator pedal. The car does increase in speed but now will not stop speeding up even whe... Read more
Incident date: Feb 25, 2025
Went to adjust the head of the cars eat which goes up and down and the Styrofoam busted completely off. Don't expect nothing for free plan on buying new cars eat anyway but maybe could make a little more better. Thank you
TOYOTA
HIGHLANDER
(2021) - POWER TRAIN
Apr 5, 2025
Incident date: Mar 1, 2025
Vehicle lost power and would not accelerate past 30 mph even when fully pressing down on the accelerator. After a few minutes a warning flashed to check vehicle hybrid system. Pulling over to the shoulder and restarting the car returned the car to normal operation.
TOYOTA
SIENNA HYBRID
(2023) - TIRES:TREAD/BELT
Apr 5, 2025
Incident date: Apr 4, 2025
BRIDGESTONE DUELER H/L ALENZA 275/55R20 Tire sustained rapid and 100% complete airloss while driving on the highway. There were no warnings received via the vehicle tire pressure monitor system until over an hour later after the faulty tire had been changed. This is a brand new vehicle which I had only been driving for a couple of weeks. Personally only contributing to a couple hundred miles o... Read more
Incident date: Apr 4, 2025
Driving in wet sticky snow the unheated LED headlamps collect snow quickly and provide almost zero projection of light forward. When driving in areas without overhead lighting at night this becomes a serious safety concern and may lead to a serious accident when drivers cannot see any possible obstructions in the roadway or accurately see the edge of the road surface. Have been unable to demonstra... Read more
Incident date: Apr 4, 2025
When backing Ford f-150 up on any kind of an incline rear end is locked up for about ten seconds causing a safety risk. When shifting from reverse to drive. Does not do this on a flat surface. Have almost been hit three times now by cars coming around the corner of my street. Does not throw a code. Been at dealership a couple weeks. Dealership sent tech to house to observe. Did it every time! Truc... Read more
Incident date: Apr 4, 2025
When backing Ford f-150 up on any kind of an incline rear end is locked up for about ten seconds causing a safety risk. When shifting from reverse to drive. Does not do this on a flat surface. Have almost been hit three times now by cars coming around the corner of my street. Does not throw a code. Been at dealership a couple weeks. Dealership sent tech to house to observe. Did it every time! Truc... Read more
Incident date: Apr 1, 2025
I have had problems with the tcm when I first got the car and now after having to deal with fixing the coolant reservoir my car is shuddering trying to go over 2 rpm. This makes me never want to have a Ford again. This car almost got me killed when the tcm failed and now I feel unsafe driving with the shuddering going on.
Incident date: Apr 4, 2025
Car started leaking and burning oil. Blue smoke coming out of engine. Low oil pressure light went on. I had it looked at by an auto mechanic. This is a major safety issue as the engine will fail because of the low pressure. The car is not drivable. Turns out it's a known issue with the cylinder head that Mazda knows about because they issued a redesign and issued recalls for the 2019 and the turbo... Read more
TOYOTA
RAV4 HYBRID
(2023) - ELECTRICAL SYSTEM
Apr 4, 2025
Incident date: Dec 4, 2023
When I was driving my Cadillac Escalade, when I stopped at the stop light, the car caught fire, it was later towed and totaled
Fire
1 injured
TOYOTA
RAV4 HYBRID
(2023) - POWER TRAIN
Apr 4, 2025
Incident date: Dec 4, 2023
The contact owns a 2024 Ford Ranger. The contact stated that while attempting to leave a parking lot while on an incline, the transmission was shifted into drive(D); however, the vehicle began to slowly reverse. The contact quickly proceeded to depress the brake pedal and shift back to park(P). There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, ... Read more