Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Jan 25, 2025
I bought my ‘21 Kia Seltos in 2021. Within the first months it would stall when going uphill and in parking lots. I had a few mechanics look and they could not find any issues. So, I kept driving it. I drive 12 miles one way for work my wife drives it 1 mile both ways for work. Now [XXX] 47k miles it stalled out 2x the 2nd time it stalled it started to fill with fumes and smoke with my [XXX] - a... Read more
TOYOTA
HIGHLANDER
(2010) - FUEL/PROPULSION SYSTEM
Apr 11, 2025
Incident date: Apr 6, 2025
Mechanic said there was a fault in the hi pressure fuel injectors that’s causing the engine to run rich
Incident date: Apr 11, 2025
We were getting repeated warnings that the vehicle's main battery had errors. We took it in repeatedly, and kept getting the errors. After taking it in after the H514 buyback program was announced, the dealer, Jaguar Landrover Manhattan, told us they're not even going to attempt repair (the vehicle is under full warranty), since we're just going to get the car repurchased by JLR. We've been waitin... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) - ENGINE
Apr 11, 2025
Incident date: Mar 23, 2025
The idle start stop feature constantly doesn’t work. When stopped at a light or stop sign the engine will turn off and when I release the break it is supposed to reengage the engine. Instead it stalls out causing me to have to put the car in park and restart the car. There have been several incidents where this is during rush hour traffic causing traffic jams. Sometimes I have to wait a few... Read more
Incident date: Apr 10, 2025
Problem Description Component/System Failed: The driver-side front door has been inoperable since April 2024, unable to open or close, linked to Ford’s Customer Satisfaction Program 23B56 (faulty door welds/hinges). Vehicle is available for inspection. Safety Risk: I must climb over the passenger seat to enter/exit, risking injury, especially in emergencies. My disabled veteran father, who sh... Read more
Incident date: Jan 11, 2024
During normal driving conditions, the windshield started cracking halfway up the drivers side horizontally. The crack begins from the edge under the trim and goes almost halfway across. The windshield does not appear to have been damaged in any way and no impacts from rocks. I saw the crack start from the outer edge and travel across the windshield as I was driving. The vehicle is kept in a garage... Read more
Incident date: Feb 13, 2025
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the door latches independently unlocked and locked. Additionally, the contact stated that the failure had occurred with all four doors. The contact stated that the RPM occasionally increased unintendedly. The contact stated that the failure was intermittent. The vehicle was taken to the dealer twice... Read more
Incident date: Feb 13, 2025
We had an issue where the abs light came on going down the road. If you applied the brakes the dash would say release parking brakes and then the vehicle did not want to stop when I actually needed too.
TOYOTA
HIGHLANDER
(2007) - POWER TRAIN
Apr 10, 2025
Incident date: Apr 10, 2025
Initially my transmission was rough (jerky) changing through 1,2,3 and 4. It then on occasion lost engagement as I was driving and happened a couple of times whilst trying to make a left hand turn across oncoming traffic. Finally the transmission went altogether and went into limp mode. I took the truck to the ford dealership and they informed me I needed a new transmission. They replaced the tra... Read more
Incident date: Apr 8, 2025
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the ... Read more
Incident date: Apr 8, 2025
The front camera has failed resulting in safety concerns including braking system and cruise control failure. This is a known issue with many new Honda Odysseys and needs to be recalled as it is not safe to drive as it disables all honda sensing and auto braking components on the vehicle.
Incident date: Apr 8, 2025
The front camera has failed resulting in safety concerns including braking system and cruise control failure. This is a known issue with many new Honda Odysseys and needs to be recalled as it is not safe to drive as it disables all honda sensing and auto braking components on the vehicle.
Incident date: Nov 1, 2024
I leased this vehicle approximately three weeks ago, yesterday as I was adjusting the dashboard lighting, the service high voltage battery warning came on. Now the vehicle wont take a charge, the vehicle has changed the charge setting to 40%, and I cannot increase it. I 've reserved an appointment for 4/11/2025 for the vehicle to be serviced, and was told that I wont be given a loaner vehicle. Thi... Read more
TOYOTA
HIGHLANDER
(2020) - ENGINE
Apr 10, 2025
Incident date: Apr 10, 2025
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, an unknown error message was displayed on the instrument panel. There was no warning light illuminated. The vehicle was turned off and failed to restart. The contact stated that an unknown warning light was illuminated. The contact pushed the vehicle over to the shoulder of the roadway. The contact stated... Read more
TOYOTA
HIGHLANDER
(2021) - ENGINE AND ENGINE COOLING
Apr 10, 2025
Incident date: Mar 27, 2025
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and re... Read more
Incident date: Apr 10, 2024
The contact owns a 2018 Honda Accord. The contact stated while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera failed to function properly, and the camera image appeared blank. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was... Read more
Incident date: Apr 8, 2025
My truck was affected by the fuel pump recall brought it to the dealership to have it performed was told fuel pump was bad and contamination occurred was told they will repair the truck as part of the recall. 3 weeks later received a call truck was ready but gave a code for temp sensor that was not covered by recall had to pay $500 for the repair I authorized and was told part was out of stock for... Read more
TOYOTA
HIGHLANDER
(2009) - ENGINE AND ENGINE COOLING
Apr 9, 2025
Incident date: Apr 9, 2025
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: Apr 15, 2022
The contact owns a 2015 Ford Focus. The contact stated that while driving at slow speeds in a parking area, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufactur... Read more
Incident date: Feb 13, 2024
The contact owns a 2022 Toyota Tundra. The contact stated that while driving 60 MPH, the brake pedal was depressed, and the vehicle failed to respond as needed. There were no warning lights illuminated; however, the contact heard a squeaking sound coming from the vehicle. The vehicle was taken to a dealer to be diagnosed. The dealer offered to repair the brakes under a warranty; however, the deale... Read more
Incident date: Feb 13, 2024
ABS module needs replacement. Impossible to find one in stock. Dealership claims it’s on back order for a year.
Incident date: Mar 31, 2025
Oil consumption and engine code P200A
Incident date: Mar 31, 2025
Camera/navigation randomly cycling, not dependable with alerts and crash detection. Has caused several close calls.
Incident date: Apr 9, 2025
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet a... Read more
Incident date: Mar 30, 2025
Engine seized up while traveling on interstate at about 75 mph. No warnings. No lights. Just no power and a message on the dash instructing me to restart the engine. This was at the tail end of a 6.5 hour road trip. I was able to put it in neutral and coast to safety. Luckily it was not in a high traffic area.
Incident date: Mar 30, 2025
I keep getting a message "Action Required. Steering assist is reduced. Drive with care." The code I get is P0128. I hear this is a common problem and I think GM needs to recall this problem.
Incident date: Mar 30, 2025
Service 4 wheel drive alert warning. Dealership inspected and said Power transfer unit
Incident date: Apr 4, 2025
The contact owns a 2012 Ford Escape. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline) and the vehicle was repaired under the recall. The contact stated that after the vehicle was repaired, the vehicle would only start after several attempts. The vehicle was returned to the dealer, who acknowledged that the clamp for the Fuel Delivery Modu... Read more
Incident date: Apr 4, 2025
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at various speeds, the vehicle shuddered. The vehicle was taken to the dealer, where it was diagnosed that the lifters had failed and needed to be replaced. The manufacturer was contacted and informed the contact that only one side of the engine lifters replacement was covered. The vehicle was repaired accordingly. Additio... Read more
Incident date: Apr 4, 2025
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at various speeds, the vehicle shuddered. The vehicle was taken to the dealer, where it was diagnosed that the lifters had failed and needed to be replaced. The manufacturer was contacted and informed the contact that only one side of the engine lifters replacement was covered. The vehicle was repaired accordingly. Additio... Read more
Incident date: Mar 26, 2025
Auto Start/Stop not working at stop. Vehicle fails to restart when engine has turned off at intersection. On occasion, vehicle fails to start and loses total power. Often, it takes several minutes to regain power. This has occurred in intersections, almost causing accidents. The car was repaired per a TSB, but the issue continues, and has for the last 4 years since purchase.
TOYOTA
CAMRY HYBRID
(2021) - ELECTRICAL SYSTEM
Apr 9, 2025
Incident date: Jan 1, 2024
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Apr 7, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the fa... Read more
Incident date: Apr 4, 2025
While driving, all my displays which includes speed and car warning indicators, went blank and the red light (collision warning) started flashing as if there was something in front of my car, but my car acted fine. I pulled over and then everything slowly came back on. The car continued to run just fine. It was just both displays went totally black and then the red collision warning lights were f... Read more
Incident date: Apr 4, 2025
The car has made a high pitched metallic rattle on cold start ever since I received it. I have taken it into the dealership multiple times for this and have had the lifters in the engine replaced but they never addressed the other noise, which I have video evidence of. The car died at 24,740 miles on the odometer in the middle of a highway in the middle of nowhere. The vehicle started to feel like... Read more
TOYOTA
HIGHLANDER
(2020) - LANE DEPARTURE: ASSIST
Apr 9, 2025
Incident date: Jan 15, 2025
The tailgate module has been fixed three times by Honda, along with the tailgate being resealed by honda, however, the car continues to leak water through a seal in the drivers side upper rarea. The electrical components and fuse boxes have been full of water causing the vehicle to turn on automatically, have every light illuminated, tailgate open on its own, tailgate won’t close, no turn signa... Read more
Incident date: Dec 29, 2023
The tailgate module has been fixed three times by Honda, along with the tailgate being resealed by honda, however, the car continues to leak water through a seal in the drivers side upper rarea. The electrical components and fuse boxes have been full of water causing the vehicle to turn on automatically, have every light illuminated, tailgate open on its own, tailgate won’t close, no turn signa... Read more
Incident date: Apr 8, 2025
The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The s... Read more
Incident date: Apr 1, 2025
I purchased this vehicle very recently, and it has only 46,620 miles on it. However, the engine completely failed. I had it inspected by a licensed mechanic, and the diagnosis showed serious internal engine failure, including no compression and a blown head gasket. The repair estimate is over $6,000. I contacted Ford Customer Service, but they said they cannot provide any help at this time. The ... Read more
Incident date: Apr 1, 2025
Truck has 7000 miles defective valve body failure would not go into reverse and in limp went to dealership and diagnosis is needs valve body replacement with parts on back order with no eta. They said it could be 3-5 months. This is a national issue I’m on multiple social media sites for Chevy trail boss and there is too many to count and it’s been happening since 2021. GM has been no help no ... Read more
Incident date: Jan 1, 2025
The contact owns a 2010 Ford Fusion Hybrid. The contact stated that upon coming to a complete stop, the brake pedal suddenly depressed all the way to the floorboard. The contact became aware that the brakes were no longer functioning properly. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS and traction control warning lights were illuminated. The... Read more
Incident date: Apr 8, 2025
The contact owns a 2024 GMC Sierra 2500. The contact's husband stated that while driving 60 MPH, the vehicle started violently bouncing up and down. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the dealer was unable to duplicate the failure or diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the... Read more
Incident date: Apr 8, 2025
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger’s side and driver’s side A-pillar ... Read more
Incident date: Apr 8, 2025
While driving on the highway at high speed, my vehicle suddenly shut down and went into neutral. After a few minutes of trying to start it, it started and I was able to drive it home. The following day, on my way to the dealership for an inspection, while driving on a busy street, it shut down again. This time, it wouldn't restart, and I had to call the police and a tow truck to have it towed to t... Read more
Incident date: Apr 8, 2025
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached and was flapping against the windshield while driving. The contact manually pulled and separated the windshield trim from th... Read more
Incident date: Apr 7, 2025
Unknown
Incident date: Mar 26, 2025
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced ... Read more
Incident date: Nov 1, 2023
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the vehicle was hesitating and shuddering. The contact stated that there was no warning light illuminated. The contact stated that the shuddering was almost constant and occurred at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the torque con... Read more