Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 138,338 complaints for TOYOTA

Incident date: Apr 28, 2026

My 2013 RHD jeep wrangler is showing codes B1B02 and B1B06. I took it to jason lewis automotive in sparta tn yesterday. The airbag light is on and the horn does not work. These are the exact same failures identified in safety recall s40. The previous owner of my car got this done in 2021 but the remedy has failed and the safety risk is back. They confirmed that the clockspring is bad and needs rep... Read more

Incident date: Dec 1, 2025

The vehicle's auto idle stop system is malfunctioning, resulting in the engine failing to restart from a complete stop. This total failure has occurred on five separate occasions, including while stopped in active traffic intersections. Prior to these total restart failures, the vehicle showed the following symptoms: 1) Initially, the vehicle experienced rough engine idling, abnormal vibrations, ... Read more

Incident date: Apr 24, 2026

Dealership replaced all 16 lifters and replaced camshaft. Dealerships repair took 28 days. Repair cost $4k out of my pocket and Chevrolet Corporate covered $4700 due to the know lifter issue with their engines. Within 24 hours & less than 100 miles, vehicle started making new abnormal noise, and the engine shut off and would not start back up. There were no warning lamps, messages or symptoms prio... Read more

Incident date: Apr 24, 2026

While traveling at highway speed on I-75 northbound, the vehicle experienced a complete and total loss of electrical power. and propulsion. The following conditions were present simultaneously: - Complete loss of propulsion - Inability to shift transmission to neutral — vehicle could not be moved out of the active traffic lane - Complete loss of hazard lights — no ability to warn approaching... Read more

Incident date: Apr 24, 2026

Incident date: Feb 1, 2026

Incident date: Apr 28, 2026

I took delivery of a brand new Tesla Model Y today in Austin, Texas. Within less than two hours of delivery, the vehicle experienced two separate and serious failures while driving. During the first incident, the vehicle suddenly stopped in the middle of the road without any warning while I was driving. The vehicle became completely unresponsive and came to a stop in active traffic. I immediately ... Read more

Incident date: Jun 26, 2019

Infotainment electrical issues, purge valve failure regardless of replacement, transmission failure regardless of replacement, exhaust bracket break regardless of replacement.

Incident date: Jun 26, 2019

My 2019 Toyota 4Runner has experienced an ongoing steering and suspension issue since early in its life. The vehicle required an alignment at approximately 6,800 miles and has required repeated alignments since. At approximately 48,000 miles, a separate repair facility identified lower control arm bushing concerns. The issue was not properly corrected, and the vehicle continued to require repeate... Read more

Incident date: Apr 13, 2026

My OBD port cannot be read. It will not communicate, or I cannot communicate with the vehicle using any OBD reading software. Myself or my mechanic. This is a major safety concern due to several reasons. Most importantly, I'm being told that it can affect, or it's probably caused by, electrical problems that are well known on this particular model and year for this maker. Something's wrong with it... Read more

Incident date: Apr 28, 2026

Vehicle steering wheel gets slightly stuck around 70+ mph on highway. Possible issue with the EPS, steering rack, 4 pin point connecter. Lexus isn’t able to diagnose it

Incident date: Apr 2, 2026

UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact,... Read more

Crash

Incident date: Apr 14, 2026

The contact owns a 2026 N/A Forest River Economy Hauler. The contact stated that while inspecting under the trailer, one of the four bolts connecting the axle to the frame was loose. Additionally, only four of the eight axle bolts were installed on the frame. The contact sent photos of the failure to an independent mechanic, who determined that the loosened bolt needed to be tightened, and that th... Read more

Incident date: Apr 14, 2026

The vehicle hesitates and does not accelerate immediately from a complete stop. This occurs more frequently when the car is on a slight incline. The delay in acceleration creates a safety concern, especially when attempting to merge into traffic or pull out onto a roadway. I have reported this issue to the dealership multiple times, but they have not taken action because they have been unable to r... Read more

Incident date: Apr 14, 2026

Incident date: Nov 1, 2025

The contact owns a 2019 Chevrolet Traverse. The contact stated that while shifted into park(P), the message "Shift to Park" was displayed on the instrument panel. The vehicle was taken to a local dealer, where it was diagnosed; however, the diagnostic result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000... Read more

Incident date: Oct 6, 2025

The contact owns a 2024 Toyota Highlander. The contact stated that there was a leak coming from the roof rack of the vehicle. The contact stated that previous model years since 2021 had experienced similar failures, which caused damage to the SRS air bag module. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage w... Read more

Incident date: Apr 28, 2026

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that on one occasion, while shifted in reverse(R), the rearview camera image failed to display a clear view image. The local dealer was contacted. The contact stated that the manufactur... Read more

Incident date: Nov 6, 2025

I am experiencing multiple unresolved defects with my 2026 Chevrolet Equinox affecting drivability, braking behavior, and vehicle structure/fit and finish. The primary issue is a persistent vibration, shimmy, or wobble during moderate acceleration from a stop. This condition is felt through the steering wheel, seat, and floor, and occurs consistently during low‑speed launch and normal accelerati... Read more

Incident date: May 15, 2025

Recall on exterior a-Pillar trim. Been to dealer Star Ford, Glendale, CA multiple times they are claiming Ford has not sent any parts to them. Almost seven months has passed, no parts from recall notice. What's going on? NHTSA Recall 24V031 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: May 15, 2025

On 3/14/26, on I-75 in Troy, Michigan at 70mph the vehicle, with 4000k miles on the odometer completely shut off. I pushed to restart the engine and it would not restart. My whole family was in the car and we were on a curve. I was able to coast to a flat shoulder. The vehicle would not restart or shift out of park. OnStar took seven hours to tow the vehicle. The dealer is installing a new L87... Read more

Incident date: Apr 25, 2026

While driving down the highway, the whole car and steering wheel of 2021 Toyota Camry Hybrid started shaking side to side. Was able to exit safely and found a bubble in the sidewall of the 2021 Hankook Kinergy GT H436 BW 235/45R18 tire. Never had this happen with any tire before. 31,000 miles on tire. Could have caused a blow out if the exit was further away. No notification on Toyota Camry Hybrid... Read more

Incident date: Apr 27, 2026

I purchased a 2020 Ford F-150 XLT with a 5.0L engine from Quirk Auto Group in Maine approximately six months prior to discovering a major engine defect. At the time of sale, I was provided documentation stating there were no known mechanical issues or prior defects with the vehicle. Shortly after purchase, I brought the vehicle back to the dealership due to a noticeable rattling noise and perform... Read more

Incident date: Apr 27, 2026

The contact owns a 2024 Tesla Model Y. The contact stated that while driving approximately 25 - 35 MPH, while driving near cones on the road, the contact manually turned the vehicle towards the right, and the steering wheel failed to perform as needed. The contact attempted to manually correct the steering wheel but was unable return the steering wheel to center because the steering wheel was inde... Read more

Incident date: Apr 1, 2020

There has been an active recall on the front seat belts of Hyundai Santa Fe vehicles for almost a month. I scheduled an appointment online to have this fixed and was called by the dealership to let me know that there is currently no way to fix this. According to what I have read online, letters won't begin going out from Hyundai regarding the recall until June 2026. That is a very long and unaccep... Read more

Incident date: Jan 2, 2024

Tail light on the drivers side was hyper flashing and upon inspection found that it is not working. When I removed the tail light to replace the bulb I noticed that the whole tail light assembly was full of water. The bulb is inside a housing that is inaccessible, so bulb cannot be replaced without replacing the whole tail light assembly. Leaking tail light assembly causing failure of turn signal... Read more

Incident date: Apr 25, 2026

Full self driving did not detect pole. I press the fsd of tesla going out of the parking lot and the car turned to the side where the pole is located hitting the side where the camera part right next to driver side. The sensor of the car did not detect completely that there is a pole on side

Crash

Incident date: Apr 25, 2026

Crash

Incident date: Apr 25, 2026

I was driving my car and suddenly the traction , hand brake and ABS sign started showing up. I usually apply only 10% of force on brake pedal but after this I have to apply almost 60% of force to even slow down the car. Almost 90% force to stop the car It has threatened safety of my family. When diagnosed at autozone they told cannot determine error code. When reading in internet this seems to ... Read more

Incident date: Apr 22, 2026

I am filing a complaint regarding a 2021 Volkswagen ID.4 involving loss of propulsion and unresolved defects following manufacturer-directed repairs. On February 19, 2026, the vehicle lost propulsion twice, including in an intersection. The vehicle powered on and shifted into gear but would not move, requiring it to be pushed out of traffic. This is a serious safety hazard. The vehicle was repaire... Read more

Incident date: Apr 21, 2026

2024 Kia EV6 leased January 2025. Vehicle is subject to NHTSA Recall 24V-867 / Kia campaign SC327 for the Integrated Charging Control Unit (ICCU). The recall remedy was performed at an authorized Kia dealer in July 2025 (software / operational logic update). The defect was not cured. Three months after the recall remedy was performed, the vehicle suffered complete loss of electrical power and woul... Read more

Incident date: Apr 23, 2026

The brake pedal does not feel right and the car continues to roll. My mechanic found that the brake pedal vacuum boosters commonly fail on this model. He repaired it and less than a year later it has failed again. I heard the air leak when pressing the pedal and the car does not stop, it continues to roll. I've had to park it because this is a safety issue. I do not want to risk my life or cause p... Read more

Incident date: Apr 24, 2026

The contact owned a 2019 Chevrolet Equinox. The contact stated that while driving approximately 80 MPH, the brakes failed to operate properly while the brake pedal was depressed. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the brake pump had exploded, causing damage to the camshaft sensors and several other parts inside ... Read more

Incident date: Nov 25, 2014

While making the turns (either side left or right or u turns ) it makes tik tik loud sound at both wheels. Took the vehicle to Honda dealership they said it’s known issue can’t be fixed until the Honda company fixes the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Apr 27, 2026

This hasn't caused an accident or stranded me yet, but Ford won't do anything to help me avoid danger in the faulty vehicle they sold. There have been several recalls on my 2022 Ford Escape PHEV over the past year or so, including safety recalls. The number of recalls, requiring me to take the time to deal with scheduling, drop off/pickup the car, and being unable to use the car when it is in the... Read more

Incident date: Apr 17, 2026

The power steering locks up and message appears saying power steering enabled please drive carefully. When this happens the steering wheel becomes very hard to turn, sometimes making it impossible to turn right or left if it is a sharp turn. I then have to shut car off and start it again and move steering wheel in order for it to steer properly again. Sometimes I have to repeat this process over a... Read more

Incident date: Apr 17, 2026

ICCU failure at 900 miles

Incident date: Nov 24, 2025

Braking while pulling into a parking space. Instead of slowing down the car accelerated and went over the curb. Maintained pressure on the break but it did not slow the car. Instead the car kept accelerating down an embankment, across an empty street and towards a telephone pole. Turning the steering wheel to the left to avoid the telephone pole the car further descended into a ditch. The car had ... Read more

Crash 1 injured

Incident date: Apr 27, 2026

On 12/4/25, I visited Corley's Lincoln and reported several issues. One issue was that the vehicle would accelerate or decelerate while using cruise control. There were several other issues, but the following two issues are safety issues. I visited again on 3/5/26 with several of the same issues, although the speed issue was not listed on the work order. They could not find any issues, but I encou... Read more

Incident date: Nov 15, 2025

I was at a complete stop and a car rear ended me going 45 MPH. The airbags did NOT go off. Causing me to hit my head on the steering wheel. The car then gave warning on the Ford app saying " Your air bag warning is on due to an issue with the front passenger air bag system. The front passenger airbag may not work properly." Another notification says " Your air ab warning is on because the syst... Read more

Crash 1 injured

Incident date: Jan 27, 2026

In April 13th, 2026 while driving from the house through community, I suddenly stopped at the cross roads due to unexpected conditions. During this event, a coffee mug placed in the cup holder tipped over and spilled liquid onto the center console area—near the phone charging pad and critical control panel used for gear selection and essential driving functions. In about 15 minutes after the spi... Read more

Incident date: Apr 13, 2026

The 10-speed automatic transmission in my 2020 Ford F150 slips between gears and has failed to engage from a stop in multiple instances. There are no warning lamps or other indications that anything is wrong with the vehicle. The issue is known as a very common problem with this transmission, as confirmed by multiple mechanics when inquiring about a potential fix.

Incident date: Apr 3, 2026

The contact owns a 2019 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the vehicle. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The contact stated that the ticking sound was persistent. The vehicle was taken to an independent mechanic, whe... Read more

Incident date: Sep 6, 2024

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of th... Read more

Incident date: Apr 25, 2026

My engine light came on, so I took it the mechanic. According to the reading it says it was my purge valve, they replaced. After driving 30 miles it came back on. I took it back and they thought it was a defected part so they replaced it again. After 30 miles, it came back on. The mechanic searched online and showed me this issue was for 2019 for a recall. I contacted GM to see if there is a recal... Read more

Incident date: Apr 2, 2026

Date of Accident: April 13, 2026 I drove into our church parking lot and then parked next to my husband’s car and was totally stopped and in the parking space. I thought I had my foot on the brake. After a split second, it accelerated and jumped the curb of the parking space at a very fast speed. I had no control of the car. I sheared off a heavy metal sidewalk railing and was headed for the br... Read more

Crash

Incident date: Mar 27, 2026

I am experiencing the exact issues identified in NHTS Campaign Number: PE25009. The steering system on my 2018 Chrysler Pacifica exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. It is most prevalent at speeds over 60MPH. The safety of everyone in the van has been put at risk by requiring increased stee... Read more

Incident date: Apr 27, 2026

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 35 MPH, the vehicle shuddered and lost automotive power. The check engine, ABS, and several other unknown warning lights were displayed before an engine misfire. The vehicle regained automotive power before hesitated while depressing the accelerator pedal. Additionally, there was an abnormal humming sound comin... Read more

Incident date: Apr 26, 2026

Both rear doors actuators will not allow to open from inside or outside, the passenger will open from inside and the driver door intermittently is the same and I have to juggle the handle or smack above the handle to get it to open on driver side. The passenger is only opening from inside and have to smack above the handle or put pressure to door to have the actuator release....both rear doors do ... Read more

Incident date: Apr 26, 2026

I was driving on the highway at approximately 65 mph and the passenger side SRS (seatbelt and airbag) deployed. There was no collision, pothole or any other change in momentum to the vehicle immediately prior to deployment. No other airbags deployed.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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