Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: May 1, 2025
After receiving the safety recall notice from the manufacturer, BRP, in January 2025, I attempted to have the safety recall completed at a dealership in the Pittsburgh PA area. I was initially told by the MOSITES Dealership that they were not able to complete the safety recall because of the time it takes to perform the recall, which ties up their service lifts and mechanic's time. I contacted BR... Read more
Incident date: Feb 17, 2025
During VA state safety inspection, inspector found “Rear upper rear control arm knuckle joints have play.” And rejected inspection stating serious safety issue. I checked online that tesla model Y 2022 has recall for this suspension issue but my VIN is not in it. 21V-912 / SB-21-31-004 Recall Why is my vehicle excluded from recall? It has the same issue as other Tesla.
Incident date: Feb 17, 2025
I was driving and all of a sudden my brake assist light and engine light come on and then when I tried to brake, the brake pedal was very hard to push and it was very hard to stop.
Incident date: May 6, 2025
The contact owns a 2017 Ford F-250. The contact stated that rainwater was leaking from the passenger’s side windshield seal into the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the windshield seal was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the body control module was previously replaced due to water in... Read more
Incident date: May 7, 2025
The contact owns a 2024 Tesla Cyber Truck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE) and the local dealer was contacted and refused to replace the cant rail assembly as stated in the recall. The contact was informed that the cant rail assembly had not exhibited delamination and separation from the body of the vehicle to warrant the replacement. The manufactu... Read more
Incident date: Apr 5, 2025
The Seat Lifter on the driver's side seat frame broke, the metal has a clear stress fracture right near the bracket where the frame connects to the rail. This is the same part that was recalled in the 2010 and 2011 Models by Mazda in 2017. NHTSA Campaign No. 17V-082 It causes the driver side seat to change positions while driving creating hazardous conditions and does not appear structurally sta... Read more
Incident date: May 2, 2025
Electric Power Steering goes out intermittently. Common issue with these trucks. I believe the recall needs to be expanded. Doubtful I'll waste money fixing it myself. May just have to shop around for a new GM or Ford since Ram is no longer American owned.
TOYOTA
CAMRY HYBRID
(2021) - SERVICE BRAKES
May 6, 2025
Incident date: May 6, 2025
CODE C1391 for leak in brake accumulator pressure. All brake system lights flashed (e-brake, traction control, ABS).
Incident date: May 5, 2025
Lead body failure. Causing it to downshift suddenly when driving, higher rpm, and non-start condition.
Incident date: Apr 4, 2025
For months the front/rear collision sensors warning lights are on. The ABS and traction control warning lights are also on. The check engine light will come on for weeks at a time then go away.
TOYOTA
RAV4
(2021) - ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
May 6, 2025
Incident date: Apr 20, 2025
Fuel Rail and fuel injectors Leak contacted Mercedes cooperate to investigate why my car. VIN did not list according to campaign no 2022030003 to replace the fuel Ra and fuel injectors and a Ssfety & Emissios recall campaign that covers 139 Model year 2016-2030 that include my vehicle CLC-Class. My car is experiencing fuel injectors defects but my VIN number was not flagged
TOYOTA
RAV4
(2021) - ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
May 6, 2025
Incident date: Apr 20, 2025
Fuel Rail and fuel injectors Leak contacted Mercedes cooperate to investigate why my car. VIN did not list according to campaign no 2022030003 to replace the fuel Ra and fuel injectors and a Ssfety & Emissios recall campaign that covers 139 Model year 2016-2030 that include my vehicle CLC-Class. My car is experiencing fuel injectors defects but my VIN number was not flagged
TOYOTA
CAMRY HYBRID
(2021) - ENGINE
May 6, 2025
Incident date: May 6, 2025
Prior to the first oil change which is recommended at 7500 miles, I check the oil and there was NO oil present on the dip stick...none, not a drop. I had to add 1 3/4 quarts to get it in the accepted range. We took the car for its normal 7500 mile oil change and informed the dealer, upon inspection and oil change they said nothing was wrong with the car. About 2000k miles after that oil change... Read more
Incident date: Sep 10, 2024
Engine light keeps appearing and when checked it shows catalytic converter needs replaces and its sensors need replaced. Brake light has short in it and I repaireable
TOYOTA
TUNDRA HYBRID
(2024) - POWER TRAIN
May 6, 2025
Incident date: May 3, 2025
On [XXX] my spouse was 20 Miles West of Jamestown, ND on [XXX]. Our 2022 GMC suddenly lost power at interstate speed, shifted into neutral. My spouse was able to coast the vehicle to avoid traffic and drift to the shoulder of the road leaving her stranded on the shoulder of the interstate. Vehicle has been towed to nearest GM dealer and diagnosed the problem related to recent recall. GM has ... Read more
TOYOTA
TUNDRA HYBRID
(2024) - POWER TRAIN
May 6, 2025
Incident date: May 3, 2025
The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission seized in third gear. The contact pulled over and turned off and restarted the vehicle ten times. The contact stated that the instrument panel became inoperable. The transmission was also downshifting hard and failed to shift out of first gear. The contact stated that the failure was... Read more
Incident date: May 6, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that while driving at undisclosed speeds, the vehicle independently activated the brakes while the accelerator pedal was depressed. In addition, the contact stated that while attempting to make a left turn, the steering wheel independently veered towards the right. The check engine warning light was illuminated. The vehicle was towe... Read more
Incident date: May 6, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that while driving at undisclosed speeds, the vehicle independently activated the brakes while the accelerator pedal was depressed. In addition, the contact stated that while attempting to make a left turn, the steering wheel independently veered towards the right. The check engine warning light was illuminated. The vehicle was towe... Read more
Incident date: May 6, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that while driving at undisclosed speeds, the vehicle independently activated the brakes while the accelerator pedal was depressed. In addition, the contact stated that while attempting to make a left turn, the steering wheel independently veered towards the right. The check engine warning light was illuminated. The vehicle was towe... Read more
Incident date: May 6, 2025
The contact owned a 2018 Mazda CX-5. The contact stated that while her daughter was driving at 35-45 MPH, the vehicle was shaking and rattling. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the wheel bearings were faulty. The vehicle was repaired but the failure recurred. The vehicle was taken to the local dealer again where it was ... Read more
Incident date: May 5, 2025
The system keeps turning itself on after I knowingly turn it off. I have seen that other customers have complained for the same reason. I have owned the car since 1/30/25, it has turned itself on average 1-2x per week since owning the car. There are a myriad of other software issues with the car that Audi refuses to fix. When it comes back on, if I do not immediately notice, making any lane ... Read more
Incident date: Jan 20, 2012
The backup camera, parking sensors, and automatic braking system failed to function properly on my 2025 Honda Pilot Touring during two separate incidents, both resulting in collisions with stationary objects (trees). In both cases, the rearview camera displayed only the ground, and the audible alerts and automatic braking system did not activate, despite all safety features being enabled and set t... Read more
Crash
TOYOTA
HIGHLANDER
(2021) - ELECTRICAL SYSTEM
May 6, 2025
Incident date: May 5, 2025
"Error: Airbag" periodically comes on, goes off at random times. Seems to be an issue with the Passenger Occupancy Detection System Module. Nothing spilled to make this module not work properly. With this error on, it turns off the airbag for the passenger. This has been confirmed by the dealer. This error appeared without warning or incident at ~45K miles on the car.
TOYOTA
HIGHLANDER
(2019) - AIR BAGS
May 5, 2025
Incident date: May 1, 2025
"Error: Airbag" periodically comes on, goes off at random times. Seems to be an issue with the Passenger Occupancy Detection System Module. Nothing spilled to make this module not work properly. With this error on, it turns off the airbag for the passenger. This has been confirmed by the dealer. This error appeared without warning or incident at ~45K miles on the car.
Incident date: May 2, 2025
My VIN for my 2012 Toyota camry LE 4cyl was never listed for a recall that my vehicle should have been included on. 2012 Toyota Transmission U760e shuddering issue and ECM issue. By VIN there are no past or present recalls listed, but after extensive research my vehicle does qualify for this fix by the manufacture for faulty transmission parts. My vehicle is equipped with this transmission U760e ... Read more
Incident date: May 2, 2025
Vehicle jerked and lost power to the gas pedal while accelerating. After about 20 seconds the gas pedal reingaged again. The vehicle coasted until that point. The service department of the dealership stated that they will not be able to diagnose the problem unless a code shows up that they can read, which none did. It appears that the issue is similar to the PTU issue of the 2017-2019 Jeep Cheroke... Read more
Incident date: May 5, 2025
According to my car being diagnosed the fuel pump needs replaced. The car is available for inspection. A warning signal is on my dash board, its the check engine light that is on.
Incident date: May 5, 2025
engine make noise on bottom camshaft and lifters making noise and engine lights are on and loss power
Incident date: May 4, 2025
I've been in communication with Hyundai Henderson, Nevada and Hyundai Corporate as result of engine problems with my 2015 Hyundai Sonata. Corporate instructed Hyundai Henderson to submit a "Goodwill Warranty Repair order. However Hyundai Henderson, who has already determined that the vehicle has total engine failure, is requiring that I complete the thousand mile oil consumption test. My car has a... Read more
Incident date: Apr 29, 2025
Upon starting vehicle it would idle for 30secs to 1 minute before shutting completely down, then would prompt to engage brake and push start/stop button to turn back on. Two different times while driving at 60+ mph the vehicle completely stalled losing power steering and brakes. Both times when the vehicle shut down it would say to push start/stop button and then place vehicle in park, engage brak... Read more
Incident date: Apr 14, 2025
For the second time in less than 4 months my rear window has exploded into thousands of pieces. The broken bits explode everywhere. First time was 1.15.25. Second time was 5.3.25.I was parked both times. I had other windows/doors either cracked or open. Both times was during 20mph winds.
Incident date: Apr 14, 2025
The contact owns a 2024 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact stated that before the vehicle stalled, there were several unknown warning lights illuminated before the instrument cluster went black. The contact pulled over and shifted to park(P) and was able to restart the vehicle after several attempts. The contact stated that the f... Read more
Incident date: Apr 14, 2025
The contact owns a 2024 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact stated that before the vehicle stalled, there were several unknown warning lights illuminated before the instrument cluster went black. The contact pulled over and shifted to park(P) and was able to restart the vehicle after several attempts. The contact stated that the f... Read more
Incident date: May 3, 2025
On [XXX] at around noon I was driving my 2020 GMC Sierra northbound on [XXX] 26 miles north of Moab Utah. My truck died and I attempted to coast to the next passing lane but did not make it. The shoulder was about 3 feet wide and then had a steep drop off. I pulled over as far as I could but the majority of my truck and trailer was still in the only northbound lane. The northbound traffic was forc... Read more
Incident date: May 2, 2025
The contact owns a 2014 Ford Mustang. The contact stated while the vehicle was parked and unoccupied, water leaked into the doors. The contact stated that a dealer was contacted. The contact stated that while it was snowing the water in the door would freeze. The vehicle was taken to the dealer to be diagnosed; however, the contact refused to leave the vehicle at the dealer, and the contact declin... Read more
Incident date: May 2, 2025
The vehicle was shaking really bad when started. I took the vehicle to a mechanic since it seemed like it was mis-firing. I was told the vehicle was leaking coolant into the 2nd cylinder causing damage to my engine. I was told I needed a whole engine replacement. I called Ford Customer care and was told there is no service programs for my VIN number. I also purchased the extended warranty whe... Read more
Incident date: May 2, 2025
The vehicle was shaking really bad when started. I took the vehicle to a mechanic since it seemed like it was mis-firing. I was told the vehicle was leaking coolant into the 2nd cylinder causing damage to my engine. I was told I needed a whole engine replacement. I called Ford Customer care and was told there is no service programs for my VIN number. I also purchased the extended warranty whe... Read more
Incident date: May 5, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Multiple components in the engine timing and transmission system have failed. These include: Camshaft actuator solenoid valve failed twice (at ~30,000 and ~60,000 miles), each time with different DTC codes. Camshaft positioning sensor failed, triggering P0024 (“timing advanced and bouncing around... Read more
Incident date: Apr 15, 2025
The instrument panel cluster in the 2020 Wrangler Sahara seems to have failed. As such, the driver cannot read the gas gauge, tire air pressure, and other vital metrics. There is a recall on this issue (30B), however my VIN is not included. I would kindly ask to see if my VIN should be included. The Wrangler has approximately 57,000 miles. This problem has been diagnosed by Capitol Garage i... Read more
Incident date: Apr 15, 2025
The contact owns a 2018 Toyota C-HR. The contact stated that while driving at an undisclosed speed, the message "EPB and traction control fault detected" was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V717000 (Parking Brake), but the VIN was... Read more
Incident date: Apr 15, 2025
I noticed in the fall of 2024 that my transmission stared shifting hard between 30-40 mph during acceleration. I had the local Ford dealership check out the issue and they stated I needed a new transmission and included an estimate. I decided to seek information from 2 independent transmission shops and they could not confirm that I needed the transmission replaced at that time. The vehicle has be... Read more
Incident date: May 5, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated while driving 60 MPH, the check engine warning light illuminated. There was an abnormal knocking sound coming from the engine. The contact determined that the engine had seized. The contact stated that the failure was related to NHTSA Campaign Number 25V274000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where i... Read more
Incident date: May 5, 2025
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 70 MPH, the message "Vehicle Shutting Down - Place Vehicle in Neutral to Restart" was displayed on the instrument panel. The contact stated that the failure had occurred several times in one day. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact stated that upon... Read more
TOYOTA
HIGHLANDER
(2020) - ENGINE AND ENGINE COOLING
May 5, 2025
Incident date: May 5, 2025
The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle hesitated while starting. The contact stated that the check engine and START/STOP warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not ... Read more
Incident date: Oct 21, 2021
2016 Chevrolet Silverado 1500 Z71 Crew Cab Transmission (6 speed automatic) 97,000 miles - At 70 mph in traffic, the transmission decided to stop working with no warning, stranded on highway 800 miles from home at 7:15 pm on Saturday, June 28, 2024. - Got it to a Chevy dealership, they had to replace the transmission. - 4 days and $7,100 later I had transportation again. - Do not h... Read more
TOYOTA
CAMRY SOLARA
(2006) - SERVICE BRAKES
May 5, 2025
Incident date: May 1, 2025
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Incident date: Feb 14, 2025
Engine thermostat defective, which causes the computer to speed up radiator fans, and causes temperature gauge to read zero. Dealer replaced under warranty at 68,000 miles and same problem reoccurred at 90,000 miles. Common problem on Cadillac XT5’s (all years)
Incident date: Jun 1, 2023
2020 Audi A4 went in for service on 2/27. After servicing, car's electrical MMI system started rebooting randomly while driving. When this random reboot occurs, the backup camera, parking collision warning no longer function. On some trips, this occurs as often as 5-6 times while others occur just once. The problem is increasing in frequency. I took it back to the dealer on 4/16 where the only... Read more
Incident date: Jun 1, 2023
I am currently making very expensive car payments for this car and was not informed this car was on recall. I pay 375 every other week. And I have been having electricitial issues. I was seeing about some short of reimbursement.