Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Jan 3, 2025
The high pressure fuel pump failed while traveling causing the truck engine to shutdown placing us at risk of a collision when we took the vehicle to ford dealership in Morrilton, AR we were advised that the CP4 pump or high pressure fuel pump failed containing the entire fuel system with metal shavings. The cost to repair this failure is over $13,000 causing us to take out a loan.
Incident date: Nov 15, 2023
Driving down the highway and the roof rail flew off almost hitting the car behind me upon pulling over i discovered the roof rail flew off. I called the dealership and they told me that vehicle is over 150k miles and the recall was voided. I don’t remember seeing that.
Incident date: Nov 14, 2024
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Incident date: Aug 10, 2024
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assis... Read more
Incident date: Dec 3, 2024
The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engine... Read more
Incident date: Dec 8, 2024
I purchased this 2022 Ram 2500 crew cab diesel 4x4 in June of 2023. The truck was purchased brand new with only 8 miles on it. The truck had the original OEM - Firestone Transforce HT LT275 70 R18 tires. The truck has 9500 miles on it now and I just noticed that all 4 tires have dry rot type cracking around a slightly depressed ring on the sidewall of the tires. This looks similar to the defective... Read more
Incident date: Oct 1, 2022
The horn button is dangerously placed. It is near impossible to activate in an emergency situation and has been worthless when I needed it. Nearly got hit a number of times that could have been avoided if horn was operable in the center button. THERE SHOULD BE A FREE RETROFIT
Incident date: Oct 1, 2022
The horn button is dangerously placed. It is near impossible to activate in an emergency situation and has been worthless when I needed it. Nearly got hit a number of times that could have been avoided if horn was operable in the center button. THERE SHOULD BE A FREE RETROFIT
Incident date: Dec 1, 2024
The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029
Incident date: Dec 24, 2024
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The ... Read more
Incident date: Dec 24, 2024
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The ... Read more
Incident date: Dec 1, 2023
Unable to get an appointment with dealer to fix the safety recall until the October of 2025.
Incident date: Nov 25, 2024
Car stalls then dies out well starting but engine is still on.
TOYOTA
SIENNA HYBRID
(2024) — POWER TRAIN
Jan 2, 2025
Incident date: Jan 2, 2025
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds on several occasions, the vehicle down shifted inadvertently, and the vehicle lost power. The contact stated that there were no warning lights illuminated during the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 8... Read more
TOYOTA
SIENNA HYBRID
(2024) — STRUCTURE:BODY
Jan 2, 2025
Incident date: Jan 2, 2025
My driver side door began making popping noise and it has been discovered the weld has broken.
Incident date: Jan 2, 2025
I have had issues with this car in terms of the various batteries. some of this has caused other issues with other components such as the brakes. I was driving last week on the freeway when my traction battery light came on and the brakes basically stopped working (Its was hard to press the brake pedal). The when i start it it again everything working fine. I took it to the dealer and notified jag... Read more
TOYOTA
HIGHLANDER
(2019) — UNKNOWN OR OTHER
Jan 2, 2025
Incident date: Dec 11, 2024
UNKNOWN - While driving down the highway, the front hood molding flew off the front of my truck after a semi passed by me going the opposite direction. No physical contact was made to any part of my vehicle had occurred. The molding piece flew directly behind me on the highway and almost hit another car. I pulled over and inspected the front and noticed that the plastic clips that hold the mold... Read more
TOYOTA
HIGHLANDER
(2022) — FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Jan 2, 2025
Incident date: Aug 24, 2022
The contact owns a 2020 Ford F-350. The contact stated while driving 65 MPH, the vehicle stalled and experienced loss of power steering functionality and reduced braking functionality, causing the vehicle to almost drive into a ditch while the contact was pulling over to the side of the road. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where i... Read more
Incident date: Dec 2, 2024
After I completed the recall on the clutch, I've noticed an alarming issue: occasionally, multiple warning lights appear on the dashboard, such as the check engine, service transmission, and brake lights. The most pressing safety concern is the complete loss of power steering. Although the car remains drivable, operating it without power steering is exceptionally hazardous. Additionally, since t... Read more
Incident date: Dec 2, 2024
I recently purchased a 2018 F150 from Taylor Ford in Taylor, Michigan. The vehicle had 61,000 mi. The other day I was driving from Chicago to my hometown of Michigan. While driving at 70mph on the expressway the transmission dropped down into first gear, my yellow wrench light came on saying check manual. I drove a few more miles and pulled over at a gas station and as I was pulling in, it dropped... Read more
Incident date: Dec 13, 2024
The transmission performance is poor, sometimes bordering and dangerous. In reverse you sometimes supply the gas in the car just sits there and doesn’t move and then it will quickly move backwards dangerously. There’s also a hesitation on acceleration and harsh shifting. I’ve had it to the dealer where they reset and reloaded the transmission software, it seem to smooth out the driving a... Read more
Incident date: Dec 13, 2024
At cold temperatures driver side door will not latch.
Incident date: Dec 6, 2024
On 4 separate occasions over a 5 day period, the electronic parking brake system spontaneously engaged. This caused the vehicle to lose power and slow until it came to a complete stop/stall. The EPB indicator was displayed on the dash. I tried several courses of action to resolve the issue including putting the car in park, attempting to disengage the EPB as well turning the vehicle off and on ag... Read more
Incident date: Dec 6, 2024
On 4 separate occasions over a 5 day period, the electronic parking brake system spontaneously engaged. This caused the vehicle to lose power and slow until it came to a complete stop/stall. The EPB indicator was displayed on the dash. I tried several courses of action to resolve the issue including putting the car in park, attempting to disengage the EPB as well turning the vehicle off and on ag... Read more
Incident date: Dec 6, 2024
My wife and I stopped to get our mail at our community HOA mailboxes. I was driving. I stopped, set/engaged the brake hold button while my wife got the mail. She was about to get back in and suddenly the car lurched forward very rapidly and crashed into the neighborhood playground and the chain linked fence. I could not stop the acceleration and had to keep forcefully applying the brakes and the v... Read more
Crash
Incident date: Dec 19, 2024
ALL 4 TIRES HANKOOK 215/45R18 89V ARE SHOWING INNER SIDEWALL IRREGULAR TIRE WEAR AND BALDING ON EDGES. THERE ARE RECALLS ON TIE ROD ASSEMBLY FROM 6-16-2021 AND 8-14-2023 I PURCHASED THE CAR 4-2024 AND THE RECALL WAS NOT FIXED TILL 10-2024 TO MY KNOWLEDGE FOR THE FIRST TIME. I HAVE NOT HAD THE CAR FOR A YEAR AND HAVE HAD TO REPLACE 2 OF THE ORIGINAL TIRES I PURCHASED THE CAR WITH. ONE WITH A HUGE B... Read more
Incident date: Dec 19, 2024
ALL 4 TIRES HANKOOK 215/45R18 89V ARE SHOWING INNER SIDEWALL IRREGULAR TIRE WEAR AND BALDING ON EDGES. THERE ARE RECALLS ON TIE ROD ASSEMBLY FROM 6-16-2021 AND 8-14-2023 I PURCHASED THE CAR 4-2024 AND THE RECALL WAS NOT FIXED TILL 10-2024 TO MY KNOWLEDGE FOR THE FIRST TIME. I HAVE NOT HAD THE CAR FOR A YEAR AND HAVE HAD TO REPLACE 2 OF THE ORIGINAL TIRES I PURCHASED THE CAR WITH. ONE WITH A HUGE B... Read more
TOYOTA
HIGHLANDER
(2023) — TIRES:SIDEWALL
Jan 1, 2025
Incident date: Jan 1, 2025
-Tire Sidewalls are cracked within 2 years of use and more than half of tread is unused -Cracking sidewalls leads to blowouts as complained about by prior consumers -Went to goodyear service center for inspection as requested for warranty claim -No warning lamps
Incident date: Dec 20, 2023
-Tire Sidewalls are cracked within 2 years of use and more than half of tread is unused -Cracking sidewalls leads to blowouts as complained about by prior consumers -Went to goodyear service center for inspection as requested for warranty claim -No warning lamps
Incident date: Dec 24, 2024
98 thousand miles Vin [XXX] I am the owner The car is being worked on at the Red engine company in Olney Maryland. The engine is in the state of repair For 2 weeks. I bought the car at white Marsh Ford dealership 4 yrs ago. Had extended Warranty, which has expired. I called ford 3 weeks ago about a engine procedure, not recall on this vehicle and they said the replacement was only for engine... Read more
Incident date: Nov 1, 2024
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down a... Read more
Incident date: Dec 19, 2022
The contact owns a 2018 Ford Edge. The contact stated that the check engine light had illuminated upon starting the vehicle. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that the coolant intrusion was responsible for the failure and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the fa... Read more
TOYOTA
HIGHLANDER
(2021) — FUEL/PROPULSION SYSTEM
Dec 31, 2024
Incident date: Dec 31, 2024
I took my vehicle to the dealership because it would stall out while idling and the warning lights would come on. After restarting the vehicle, it would drive fine. It would stall out in random places, typically at a low speed. Upon arrival at the dealership, they looked for codes and lights (there were none) and attempted to recreate the issue (they were unable to). They checked the stored da... Read more
Incident date: Dec 12, 2024
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Incident date: Dec 12, 2024
I reported to the dealership that when my vehicle was cold, it felt odd shifting. The RPMs would go up, but it felt like there was no power to the vehicle. At the same time, I advised that when the car was idling first thing in the day it felt like it would stall out. There were no lights on in the vehicle or codes for the dealership to read. After testing, the dealership advised the vehicle w... Read more
Incident date: Feb 15, 2024
I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura RDX. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear window glass is the component that failed... Read more
Incident date: Feb 15, 2024
I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura RDX. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear window glass is the component that failed... Read more
Incident date: Feb 15, 2024
The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the "Failure - Ignition Control" message was displayed. The contact stated that occasionally the seat belt warning chime failed to turn off while the seat belt was secured. In addition, the c... Read more
Incident date: Dec 31, 2024
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specif... Read more
TOYOTA
HIGHLANDER
(2019) — POWER TRAIN
Dec 31, 2024
Incident date: Jul 1, 2024
The contact owns a 2017 GMC Sierra 1500. While the contact's husband was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the RPM increased, and the drive signal flashed on and off. The vehicle was driven to the shoulder of the roadway. The vehicle was taken to an independent mechanic where it was diagnosed w... Read more
Incident date: Dec 28, 2024
front seat passenger air bag recall and it has been over a year and they are still waiting for the parts. The recall says that the air bag may not deploy when it is supposed to and could cause injury to the occupant. I would think this would be a high priority for Lexus to fix the problem. Can you help us get this taken care of?
Incident date: Dec 25, 2024
NUNA is knowingly putting infants and children at risk with this car seat!! There is a recall on over 600,000 car seats and their remedy is a “cleaning Kit” with no proof that this is SAFE!!!!! There are no crash ratings with this car seat and it has the potential to be defective!!!
Incident date: Dec 25, 2024
I was driving and received a check engine light with “Service ESC” and traction control was disabled. Performed diagnostics and found P0300, P0304 and P0204 all relating to cylinder 4 misfire and injector issues on cylinder 4. Truck has just over 47,000 miles and may be related to the lifter issues that plague this engine design.
Incident date: Dec 25, 2024
While at stop light notices my 2023 Toyota Rav 4 LE engine was steaming. Pulled into a parking lot when Power steering fluid low warning light came on and said that the engine will stop. After I put in some power steering fluid the dash warning lights lit up, with the following warning lights: Pre-collision brake system failure, Collision brake system failure, Secondary collision system failu... Read more
Incident date: Dec 30, 2024
Modern white LED Headlights too bright, even on Equinox (constantly flashed with low beams on). My son (20), wife (56), and I (52) are dazzled by new LED headlights. It's actually a huge problem, headlights are too dazzling. I know we're not the only ones dazzled.
Incident date: Dec 20, 2023
Dash Warning: Check Engine Light, "Engine Power is Reduced!" and Traction Control. Code Reader Results: P2138 (APP) Accelerator Pedal Position Sensors - Not Plausible. Replaced with NEW OEM Part(s) - APP, Electrical Throttle Body and M15 Fuse - which did NOT fix issues and now due to safety concerns (further damage to vehicle and personal preservation) will be towing to dealership for diagnosis.... Read more
Incident date: Dec 28, 2024
mode code P0316 (random misfire), coolant leaks into #1 and #3 cylinders, requires long block engine replacement.
Incident date: Dec 20, 2024
My vehicle has a battery issue, we replaced the battery twice in two years still the issue might happened again and again. Once the battery start draining energy, everything start blinking and car stops all of a sudden in the middle of the road because of brake assistance problem. All the system errors come up. It is very scary to drive the vehicle with my kids inside. All system in car works w... Read more
Incident date: Dec 29, 2024
Severe oil consumption approximately every 2,000 miles the oil light comes on and I have to take it in. Had it serviced at 10,000 miles was told nothing was wrong. The oil light came on again after about 2000 miles from service. Have taken it for oil top off about 7 times approximately every 2,000 miles or so since purchased.
Incident date: Dec 29, 2024
At 3 separate times while driving my car just suddenly brakes and one of the times was doing between 40 and 50 with no other car around and suddenly with no warning car starts beeping and comes to an abrupt halt jacking the seatbelt tight and coming to a complete stop then proceeding along as if nothing happened.