Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: May 8, 2025
Lack of throttle response. Takes 5 seconds for the throttle to respond to legal input making it dangerous when accelerating.
Incident date: May 9, 2025
Occasionally, upon coming to a stop or from the stopped position the vehicle briefly hesitates when trying to accelerate cause the vehicle to aggressively jerk once the vehicle begins to accelerate, sometimes leaving you in the middle of an intersection or in a dangerous situation in traffic due to unresponsive acceleration inputs.
Incident date: May 9, 2025
Occasionally, upon coming to a stop or from the stopped position the vehicle briefly hesitates when trying to accelerate cause the vehicle to aggressively jerk once the vehicle begins to accelerate, sometimes leaving you in the middle of an intersection or in a dangerous situation in traffic due to unresponsive acceleration inputs.
Incident date: May 9, 2025
Occasionally, upon coming to a stop or from the stopped position the vehicle briefly hesitates when trying to accelerate cause the vehicle to aggressively jerk once the vehicle begins to accelerate, sometimes leaving you in the middle of an intersection or in a dangerous situation in traffic due to unresponsive acceleration inputs.
Incident date: Mar 29, 2025
Multiple times a day, when I push on the accelerator there is a delay. I’ve almost been hit a couple of times.
Incident date: May 9, 2025
The Driver Attention Warning system goes off very often - every 10-15 minutes. The warning is startling and makes one take their eyes off the road to ascertain the cause of the warning. There is no voice message - just a series of beeps. According to the dealer the DAW cannot be disabled by the owner.
Incident date: May 9, 2025
The ford escape is experiencing the exact power steering assist fault, same year model in Safety Recall 14S05, but it’s not showing up for the recall.
Incident date: May 9, 2025
The ford escape is experiencing the exact power steering assist fault, same year model in Safety Recall 14S05, but it’s not showing up for the recall.
Incident date: Jan 23, 2025
The contact owns a 2018 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more
Incident date: Apr 7, 2025
Truck was fine and then went to pull out in traffic and it would not shift past 3rd gear, was dangerous because traffic was moving quickly and no lights appeared on the dash but the transmission just stopped shifting past 3rd. Had to limp it back off the road which was scary because people were traveling at higher speeds than we were able to even though just 2 minutes prior we had come from that s... Read more
TOYOTA
HIGHLANDER
(2018) - UNKNOWN OR OTHER
May 9, 2025
Incident date: Jan 17, 2025
I was driving on the interstate and the car just shut off. I was on the left lane and cars were honking and tailing me as I was trying to get off. I could not get off on the left and had to drift across to the right side. Thank God it was downhill. I drifted to the exit and went off onto the grass. My safety was at risk to the fullest. I am very lucky I was not killed as well as my sister! It was ... Read more
Incident date: May 9, 2025
The past year vehicle drivers side signal light and mirror light stays on when vehicle is turned off causing the battery to drain on the vehicle. Independent mechanic ran test unable to find issue. Multiple owners of the Honda crv are experiencing the same issue with out any help from Honda causing dangerous situation in operations vehicle. Turn signal randomly will go off when driving the vehicle... Read more
Incident date: May 9, 2025
The system that I believe to be failing has to do with electrical components of the 2017 Chevy Tahoe. It has completely lost all power two times while driving this vehicle. In both instances, mine & my children's lives were at risk including those who could have hit us. If anyone had been behind me as I was turning and the car shut off mid turn, it's possible we could have been hit by a vehicle(s)... Read more
Incident date: May 9, 2025
Bought used with 47k miles. Two weeks later, took it to my mechanic for an inspection, they found a massive oil leak on the back of the motor. Took it back to the dealership and they diagnosed it as a cracked cylinder head, for which there is a known TSB and warranty extension. Unfortunately, the warranty extension only covers a coolant leak from the cracked cylinder head, not an oil leak. Thankfu... Read more
Incident date: Mar 1, 2025
The driver's side headlamp assembly (one complete piece, LED lighting) has a thin strip at the top that is used for daytime running lights. These are automatically on when the vehicle is on and it's not yet dark. In early 2024, this driver's side thin strip daytime running lights stopped working entirely. I've learned that the entire headlamp assembly must be replaced, rather than being able to j... Read more
Incident date: Mar 1, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 15 MPH, the vehicle jolted and failed to shift into gear as intended while the gear lever was used. No warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The f... Read more
Incident date: Mar 1, 2025
While driving in traffic, car was making weird shifts and strange noises. The engine suddenly lost all power. I tried to restart and the car wouldn't turn over. I tried again and it finally turned over after struggling.
Incident date: May 1, 2025
The contact owns a 2021 Kia Seltos. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle, and the vehicle lost motive power with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was towed to ... Read more
TOYOTA
HIGHLANDER
(2021) - POWER TRAIN
May 9, 2025
Incident date: May 2, 2025
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mecha... Read more
Incident date: May 3, 2025
Rear springs are broken. Safety concern car is unstable when driving. Shakes and difficulty controlling at higher speeds.
TOYOTA
HIGHLANDER
(2024) - ENGINE
May 9, 2025
Incident date: May 3, 2025
I was driving on the highway at 60mph and the engine shut off. I was fortunate enough to be able to get the truck off the road without incident. The instruments instructed me to try to start the vehicle again. Upon doing so the engine made very loud and erratic knocking noises and I shut it off. I towed the truck to the GMC dealership where they told me the engine had thrown 2 rod bearings. T... Read more
TOYOTA
HIGHLANDER
(2024) - FIRERELATED
May 9, 2025
Incident date: May 3, 2025
See attached document for complaint.
Fire
TOYOTA
HIGHLANDER
(2024) - SERVICE BRAKES
May 9, 2025
Incident date: May 3, 2025
See attached document for complaint.
Fire
Incident date: Apr 6, 2025
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Incident date: May 8, 2025
My wife’s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cove... Read more
Incident date: Apr 23, 2025
The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the contact stated that the front driver’s side window became inoperable. The contact stated that the power button would not function properly, and the contact could not get the front window off track. The vehicle was taken back to the dealer, where it was diagnosed that the window regulator had f... Read more
Incident date: Apr 5, 2025
The contact owns a 2016 Ford Explorer. The contact stated while driving 60-65 MPH, the vehicle experienced a loss of power steering functionality. The contact stated that the message “Power Steering Failure - Stop Driving Vehicle” was displayed. The traction control warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, wh... Read more
Incident date: Apr 5, 2025
I was driving on I85 North north of Atlanta merging off of I285 East in the second to the left hand lane when a light came on the dash saying "low oil pressure". I looked at the oil pressure gauge and it was at zero and there was black smoke from the back of the vehicle from oil hitting the exhaust. There was absolutely no indication of any issue at any time. I was able to coast into the emergency... Read more
Incident date: Apr 5, 2025
Rear third brake light come loose, (I found all the nuts behind de leather of the car)causing the light to fall off. Also making the roof leak, water drain to the under seat, and the battery compartment, running thru the seat belt. This cause mold In the carpet under the rear seat and also in the battery compartment is located the fuel pump module, and the parking brake module, and un hopefully t... Read more
TOYOTA
COROLLA CROSS
(2023) - ELECTRICAL SYSTEM
May 8, 2025
Incident date: May 6, 2025
The contact owns a 2021 Ford F-150. The contact stated that upon taking the vehicle for the State Inspection, the contact was informed that the computer failed to communicate with the State Inspection testing equipment. Due to the issue, the vehicle failed the State Inspection. There were no warning lights illuminated. The vehicle was taken to the dealer, who determined that a software update was ... Read more
TOYOTA
COROLLA CROSS
(2023) - ENGINE
May 8, 2025
Incident date: May 6, 2025
Sometimes I see the engine ligth when I drive to long
Incident date: May 8, 2025
I am receiving a "Shift to Park" notification on most instances that I shift the car into park. When this warning engages, the car will not allow me to turn it off as it does not recognize that it is in park. After researching this issue, I found that there is a GM Recall for 2017-2019 GMC Acadias for this very issue. However, my VIN is not included in the recall so I do not qualify to have the is... Read more
Incident date: Apr 1, 2025
We bought the vehicle new in 2022. There have been intermittent issues with emergency braking while going in reverse that we wrote off to sensor issues and never reported. Last weekend the Electrical system went haywire. Lots of flashing lights, sounds under the dash, etc. Engine quit and would not start. Was able to get to the dealership after changing the battery. Battery warning light and... Read more
Incident date: Apr 17, 2025
The contact owns a 2022 GMC Yukon XL. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment, and the vehicle started shaking excessively and then lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was take... Read more
Incident date: May 8, 2025
I purchased the vehicle in 2017. It was certified used by acura dealer but it was practically new; less than a year old with 10,000 miles on it. About a month or so after purchasing I started noticing a an issue when pressing on the gas and the vehicle not responding and a few seconds later it would suddenly jerk trying to catch up to the gear it should be on. Right away I took it to dealership fo... Read more
Incident date: May 7, 2025
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience... Read more
Incident date: May 6, 2025
my vehicles checked for a light came on. The Ford State it is not an emergency and that the vehicle can be driven, but it does need to have somebody at the Ford dealer fix it. Appointments are two weeks out. There are several problems with this number one most important I have lost signals I don’t know how you can say you can drive a vehicle and have no signals, number two. : I only have wipers ... Read more
Incident date: May 5, 2025
The contact owns a 2014 Kia Optima. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a burning odor coming from the engine compartment. The contact stat... Read more
TOYOTA
RAV4 PRIME
(2022) - EXTERIOR LIGHTING
May 8, 2025
Incident date: Mar 14, 2025
The rear tail light bar and back up light has moisture in it. It no longer works, the back up light also does not work. This is a known defect and there is a recall for this issue on many Ford Lightning pickups. For some reason my truck is not included in the recall. The vehicle is available for inspection. I have no illumination when backing up, I feel this is an unsafe condition. The dealer has ... Read more
TOYOTA
REDUNDANT SIENNA
(2021) - UNKNOWN OR OTHER
May 7, 2025
Incident date: May 7, 2025
The car cannot start
Incident date: Nov 5, 2024
ADAS System Failure. An audible alert would sound and the following problems would scroll across Dash Display: Auto High-Beam Problem; Adaptive Cruise Control Problem; Lane Keeping Assist Problem; Collision Mitigation System Problem; Road Departure Mitigation System Problem. Also, "BRAKE SYSTEM' illuminated in red near bottom of display. Diagnostic at Honda Dealer indicated, "U3000-49 Multipurpose... Read more
Incident date: May 4, 2025
Recently ([XXX]) my wife was left stranded away from home when our 2020 CR-V started but would not go into any gear and had multiple warning messages about system failures including brake system problem (No Working Brakes), electric parking brake problem, tire pressure monitor problem, transmission system problem and auto engine idle stop system problem. If she had removed the [XXX] that cut the w... Read more
TOYOTA
SIENNA HYBRID
(2024) - ELECTRICAL SYSTEM
May 7, 2025
Incident date: May 7, 2025
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failur... Read more
Incident date: May 4, 2025
I used to go to Chevy for service and was seeing the same issue and got frustrated. Starting going to Meineke and they found out that I had an ongoing oil consumption issue. I contacted Chevy and GM. They said the vehicle had too much mileage and I tried to explain the issue. I went back to the Chevy dealership and they didn't find an oil consumption issue. There was a major lawsuit in o... Read more
Incident date: May 7, 2024
Its a recall for aged biodiessel deposits to accumulate in the high pressure fuel pump.
Incident date: May 7, 2025
Driveability Issue - Ford 10R80 10 speed transmission. Turning into traffic (45MPH speed limit) from parking lot, in Drive gear, transmission disengaged, cause motor to rev. Released accelerator pedal, and had to wait for transmission to reengage drive gear. Transmission provides hard upshifts/downshifts. Local dealer technician test drove the vehicle and confirmed complaint. Technician inspected... Read more
Incident date: May 7, 2025
Driving this morning 5/7/2025 at 9:09am and smoke started emitting from the center consol accompanied by a burning smell. My husband noticed the smoke coming from the car charging area, it made a popping/poof sound accompanied with even more smoke. We immediately pulled the charger out of the charger port. My car charger was melted and slightly burned.
Fire
Incident date: May 7, 2025
Driving this morning 5/7/2025 at 9:09am and smoke started emitting from the center consol accompanied by a burning smell. My husband noticed the smoke coming from the car charging area, it made a popping/poof sound accompanied with even more smoke. We immediately pulled the charger out of the charger port. My car charger was melted and slightly burned.
Fire
Incident date: May 1, 2025
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more
Incident date: May 1, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine was misfiring. Additionally, the contact stated that the check engine warning light was later illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #4. The dealer determined that the bottom part of the engine needed to be replaced. The ... Read more