Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Dec 11, 2024
Head-up display unit inoperable on multiple occasions over a span of few months during the first year of ownership. Display panel occasionally went blank, including while driving.
Incident date: Dec 2, 2024
In September 2024 i was driving down the freeway and my car shuttered like the transmission was slipping. I then proceeded to get over into the right hand lane incase i needed to pull over thankfully, because then i lost use of my breaks, and then my ability to accelerate and steer. Then my car just shut off and would not stop. My vacuum pump just broke with no warning, it has been replaced and my... Read more
Incident date: Dec 1, 2024
The transmission has failed on the toyota camry. Camry has 92,000 miles. Dealer diagnosed and said it needed a new transmission. Maintenance book says to change fluid at 120,000. We believe it is a faulty transmission and are being charge to repair.
TOYOTA
HIGHLANDER
(2006) — ENGINE
Jan 9, 2025
Incident date: Jan 9, 2025
I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO COST TO YOU. IF IT HAS NOT BEEN DONE ALREADY, KIA WILL INSPECT AND, IF... Read more
Incident date: Nov 1, 2023
I drove to Pittsburgh on [XXX]. I got back in the car, pulled down the driveway and when I tried to enter traffic the car lost power, the dashboard went crazy with error messages and the car was useless. Had it towed to the nearest Honda dealer, they suspected fuel. The high pressure fuel pump was the part that fixed the problem. Fault code dtcp0087 was found in the ECU. I obtained a fuel sampl... Read more
Incident date: Nov 9, 2024
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Incident date: Nov 9, 2024
As I was exiting a driveway onto a 4 lane highway(2 lanes, divider, 2 lanes) I was attempting to enter into the nearest lane when my car completely pulled the wheel into the outer lane where an oncoming vehicle was and there was impact deploying airbags. I did not have the driving assist engaged. My vehicle was totaled and I had injuries requiring emergency care.
Crash
1 injured
TOYOTA
HIGHLANDER
(2012) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 9, 2025
Incident date: Nov 28, 2024
The children message that the radar is obstructed, I did the clean where is the radar is but the issue still.
Incident date: Dec 26, 2024
Delay in available parts. Both A-pillar trim parts have detached from vehicle. Passengers side 6/2024, Drivers side 12/24.
Incident date: Jan 9, 2025
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The vehicle was restarted after two or three attempts each time. The check engine warning light was illuminated and the OnStar app notified her of fuel issues. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump and the ... Read more
TOYOTA
HIGHLANDER
(2021) — SERVICE BRAKES
Jan 9, 2025
Incident date: May 9, 2024
The vehicle gave us a service 4wd warning on my wife's way home from work. The car had numerous issues driving it home. It wouldn't move in drive, until it was put in park and then back into drive and it would automatically engage the parking brake. Once she brought it home I went to check the vehicle. I got into the vehicle, put it into reverse and backed up the driveway. Once I stopped and plac... Read more
Crash
Incident date: Dec 9, 2024
My 2024 Jetta with only 14,776 miles had rear brakes and rotors that were unsafe and worn out. They had to be replaced to avoid the possibility of brake failure and an accident. I paid $453.34 out of pocket. VW knows there is a defect with the rear brakes on this generation Jettas wearing out prematurely. They are covering these parts under only certain VIN and production dates but they admit ALL ... Read more
Incident date: Jan 9, 2025
Unknown. The car shut off while driving. Flashing a code put in park and the D on the shifter knob was flashing. Vehicle wouldn't start for about 30 minutes. It was making a loud noise while trying to restart.Then it ran like normal after that. We are not shure but we think the fuel gage and low fuel light are not working properly. We put a few gallons of fuel in it and it started normally with no... Read more
Incident date: Jan 7, 2025
The rear windshield completely shattered after getting in the vehicle and shutting the drivers side door. The vehicle was off and not in motion. There were no warnings, or other symptoms or any other indicators that this was a faulty windshield. The weather has been below freezing for the last 4 days. The problem has not been confirmed or reproduced nor inspected as this just happened and was unex... Read more
Incident date: Jan 7, 2025
On 12-26-24 the transmission on my vehicle failed suddenly going down the highway. Driving down the road a jerking motion and then all of a sudden the vehicle would not shift gears. Luckily the road wasn’t crowed because all of a sudden the vehicle slowed and would not accelerate. If someone had been following me there was no break light indicating I was slowing down. When I returned home I disc... Read more
TOYOTA
HIGHLANDER
(2014) — UNKNOWN OR OTHER
Jan 8, 2025
Incident date: Dec 13, 2024
In November 2024 I received the recall notice for our 2024 Honda CR-V power steering, Honda Campaign number QJT. I called our dealership on December 2, 2024 and was told they were not scheduling the repairs at the time and they took my information and said I would be contacted by them when scheduling takes place. I waited and didn't hear back. Today, January 8, 2025 I called to inquire. I was ... Read more
TOYOTA
SIENNA HYBRID
(2024) — STRUCTURE:BODY
Jan 8, 2025
Incident date: Sep 21, 2024
All of the car's cameras have gone dead since November 2024. The car has been collecting water in the truck area and inside panel of the car by the door frame.
Incident date: Mar 8, 2024
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign ... Read more
Incident date: Jan 8, 2023
The contact owns a 2022 Jeep Renegade. The contact stated that while the vehicle was parked in the driveway a crack in the front windshield had developed. The contact indicated that the crack was located in the lower section of the passenger side of the front windshield and no objects had made contact with the windshield to cause the crack to occur. The vehicle was taken to the local dealer who in... Read more
Incident date: Jan 2, 2025
The 2022 repair to address NHTSA Safety Recall Number: 21V-635 - Gasoline Fuel Tank Flange Assembly Cracking was inadequate and led to a fuel pump crack that we are now having to repair in January 2025, after a routine check indicated that the vehicle was unsafe to drive. We transport three school-aged children in our vehicle and was told by a mechanic that the car was unsafe to drive and could b... Read more
Incident date: Dec 13, 2024
The contact owns a 2024 Ford Transit The contact received notification of NHTSA Campaign Numbers: 24V226000 (Tires) and 24V591000 (Steering) however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aw... Read more
Incident date: Dec 20, 2024
The contact owns a 2022 Acura RSX. The contact stated that while the vehicle was parked, the contact became aware that there were holes underneath the front driver’s and passenger’s side seats. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 261,000.
TOYOTA
HIGHLANDER
(2024) — FUEL/PROPULSION SYSTEM
Jan 8, 2025
Incident date: Nov 10, 2024
Engine started to tick and loss of power, had it hauled to ford dealership in Tulia tx to later find out that it had faulty rocker arms which is a known problem after calling around asking other dealerships if they have seen other pickups come in with the same issue! After digging further into the motor they found that the fuel system was going bad and also would have to be replaced which is also ... Read more
TOYOTA
HIGHLANDER
(2024) — ENGINE
Jan 8, 2025
Incident date: Nov 10, 2024
Engine started to tick and loss of power, had it hauled to ford dealership in Tulia tx to later find out that it had faulty rocker arms which is a known problem after calling around asking other dealerships if they have seen other pickups come in with the same issue! After digging further into the motor they found that the fuel system was going bad and also would have to be replaced which is also ... Read more
TOYOTA
RAV4 PRIME
(2021) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 8, 2025
Incident date: Dec 9, 2024
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the... Read more
TOYOTA
RAV4 PRIME
(2021) — SERVICE BRAKES
Jan 8, 2025
Incident date: Dec 9, 2024
On [XXX] I took a trip with family through Ohio from Pennsylvania. While truck was in adaptive cruise control on highway, phantom braking occurred where truck slowed down from 70mph to about 60mph 5 times. No objects or vehicles in front of truck or around truck during the braking. The weather was mostly clear overcast at times with no rain or snow. Concerned if vehicles were behind me during the... Read more
TOYOTA
RAV4 PRIME
(2021) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 8, 2025
Incident date: Dec 9, 2024
Upon entering a light controlled intersection at a relatively slow speed (probably less than 20 mph} on wet pavement, an oncoming car suddenly made a left turn directly in front of me. I applied the applied the breaks hard and slid into the passenger side of the turning vehicle. The ABS system did not function. The air bag did not deploy. At the moment of the collision my speed was reduced and ... Read more
Crash
Incident date: Sep 18, 2024
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Incident date: Sep 18, 2024
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
TOYOTA
RAV4 PRIME
(2024) — VISIBILITY/WIPER
Jan 8, 2025
Incident date: Jan 7, 2025
Twice the back window on my 2019 Acura RDX has shattered in very cold temperatures. This happened in January 2022 and December 2024. The vehicle was parked both times. No warning just a loud boom noise. When getting in the car and gently closing the door after the glass shatters the glass fell into the back of the vehicle going everywhere. This is a major safety issue as the shattered glass ca... Read more
Incident date: May 1, 2014
The back doors will no longer open when unlocked. This poses a safety risk. I was unable to get my child out of his car seat when the locks or locking mechanism went out. I had to climb into the back seat from the front. The door do not open either from the interior or exterior of the vehicle. A mechanic stated that this could be from faulty solenoids. I was unable to get a print out of a quote ... Read more
TOYOTA
GR COROLLA
(2023) — POWER TRAIN
Jan 7, 2025
Incident date: Dec 1, 2023
I am writing this letter out of frustration regarding my HR-V Continuously Variable Transmission failure and dealer response. The week of Thanksgiving, my wife’s HR-V dashboard lit up like a Christmas tree. I brought the car to my mechanic and he said I needed a new transmission. I called the local Honda (Kastor) Dealership in Napa, CA where I expressed my frustration. I asked specifically abo... Read more
TOYOTA
GR COROLLA
(2023) — AIR BAGS
Jan 7, 2025
Incident date: Dec 1, 2023
I received an onboard alert that says ‘Safety Restraint System Issue/Service is required.’ According to online Tesla Forums, this is a very common issue with the Model 3 drivers side air bag system. Although some relate it to a wire under the seat that becomes worn with movement of the seat, Tesla gives an estimate of over $1,000 to fix the problem. There repair estimate involves updating the ... Read more
TOYOTA
GR COROLLA
(2023) — VEHICLE SPEED CONTROL
Jan 7, 2025
Incident date: Dec 1, 2023
I am writing to file a complaint regarding my 2023 Toyota GR Corolla Circuit Edition. The issue pertains to the ECU programming, which was not properly calibrated for the wheels that came with this model. Instead, the weight and dimensions from the Morizo Edition were utilized. This discrepancy causes the vehicle to inaccurately register speed, which is a significant safety concern. The malfuncti... Read more
Incident date: Jan 2, 2025
The vehicle airbag warning light 'SRS' displays randomly. We paid almost $200 for a diagnosis and have been told the passenger airbag needs to be replaced at a cost of $800. The Diagnostic code is B0020-13 "open or increased resistance in the left side airbag inflator". I have contacted Honda and they denied any 'good will' service to replace it due to the age and mileage of the car. We drive... Read more
Incident date: Jan 7, 2025
In-car entertainment, transmissions controls, audio controls, climate controls (front and rear) , car will shut off without turning the key in off position, often times the vehicle will just terminate a call with no warning - no explantion, the rear camera on the screen in reverse show the rear of the car but it stays on for like 10 seconds when moving forward in drive, all of these are selected o... Read more
Incident date: Jan 7, 2025
In-car entertainment, transmissions controls, audio controls, climate controls (front and rear) , car will shut off without turning the key in off position, often times the vehicle will just terminate a call with no warning - no explantion, the rear camera on the screen in reverse show the rear of the car but it stays on for like 10 seconds when moving forward in drive, all of these are selected o... Read more
TOYOTA
SIENNA HYBRID
(2025) — ELECTRICAL SYSTEM
Jan 7, 2025
Incident date: Nov 23, 2024
My Rear view camara has stop working and there is no recall available for my Elantra by vin number. Is the same problem from the 24V879000 campaign. Please inform me if there is a recall for my car because it’s causing problems in visibility for reverse parking.
Incident date: Jan 7, 2025
The latch system on the back hatch has a defect that allows water intrusion which shorts out the electrical board, and renders it unusable. It has randomly opened while driving. Now, the hatch will not manually open even when you take off the handle from the inside. It is a safety issue, and while searching for answers, you can see that this is a universal issue. The Honda dealership confirmed tha... Read more
Incident date: Jan 7, 2025
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a... Read more
Incident date: Jan 7, 2025
Vehicle at operating temperature, running, in gear and at a stop. Making a left turn into traffic. I release the brake and apply the accelerator, the car rolls out into traffic but no power, I press more and more until it is 100% throttle, all the way to the floor. Then after about 5 seconds the vehicle moves forward. Complete loss of response/power for 5 seconds. Thankfully no traffic coming. Thi... Read more
Incident date: Jan 7, 2025
The headrests of both of the back seats first locked and would not release, then suddenly released and were never able to lock back in place again. Because of the headrest mechanism failures, we cannot allow anyone to sit in the rear seats because they are not safe. We need to be able to use those seats for our children. We had them inspected by our local Ford dealer and they confirmed that this i... Read more
TOYOTA
RAV4 HYBRID
(2021) — LANE DEPARTURE: WARNING
Jan 7, 2025
Incident date: Jan 8, 2024
Several engine failures, starting one month after purchase in September 2020. multiple system failures (all on video) leading to very poor acceleration and operation. No compression in engine and only able to go 20 mph. White-Allen Honda made four attempts to solve the matter over the course of two years. The dealer has had the car a total of 120 days. Then end of December 2024 then engine bega... Read more
Incident date: Jan 7, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contac... Read more
Incident date: Mar 1, 2024
This is not about my Harley. This is about the Tesla cyber truck. The bumper extends out past the hood and creates a shelf that collects snow or other debris and blocks the headlights. How is this allowed on the road? It’s stainless steel too so if it hits someone, it’ll obliterate them. It’s a death machine.
TOYOTA
HIGHLANDER
(2017) — Tether, Lower Anchor (on car seat or vehicle)
Jan 7, 2025
Incident date: Jan 3, 2025
The front drive car seat motor is damaged. It will not recline making it very uncomfortable to drive. GMC has inspected the car and indicated that i need a new motor and seat frame. The cost is over 2600. Child safety is ultimately at risk if the driver is not fully comfortable at the wheel.
TOYOTA
HIGHLANDER
(2017) — ENGINE
Jan 7, 2025
Incident date: Dec 9, 2024
I bought the 2014 Fusion in 2019 used. It had roughly 60 some thousand miles. I had to replace the motor at 94 thousand miles. Now at 131 thousand miles, I am faced with the same issue and need to replace the motor again after only 37 thousand miles. From what the dealer said (Copper Country Ford in Houghton Michigan) both issues have been coolant leaking into the cylinders and killing the motor. ... Read more
TOYOTA
HIGHLANDER
(2017) — AIR BAGS
Jan 7, 2025
Incident date: Dec 9, 2024
Truck was purchased in June 8, 2021. I have had zero accidents , was assured it was not a salvage vehicle it displayed no warning lights I begin to received the notices, the warning light started to come on from time to time, took the truck to our local Gosche Chevy Dealer. I was informed that it has an airbag for a 2500 Truck and they will not replace it. I have not been in any accident with th... Read more
Incident date: Sep 10, 2022
The battery that came with the vehicle lasted less than 2 years. It was replaced after one day the car just wouldn’t hold any charge. I have the pep boys receipt and record to prove the battery would no longer hold any charge.
Incident date: Jul 18, 2024
It was snowing day, I drove in a local road around 10mph. When facing with a curve, I hit the brake yet the snow cause the tail tilted to the curb. Three of the passenger side airbags exploded and no body damage was detected. I'm not sure if the speed was fast enough for the airbags to deployed.