Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Dec 23, 2023
All seat belts do not always click securely. They require you to push and pull a second time for the seat belt to fully engage. Sometimes the seat belts unclick while we are driving down the road. This has been happening since we purchased the vehicle new and the dealer won't acknowledge the issue or do anything to resolve it.
TOYOTA
COROLLA CROSS
(2023) — SERVICE BRAKES
Jan 21, 2025
Incident date: Jan 23, 2023
Upon entering a roadway from a parking lot I noticed my vehicle struggling to gain speed. I lifted my foot from the gas pedal and the truck rapidly reduced speed, dropping from 25 mph to less than 5mph in a couple of seconds. I then reapplied the gas pedal to attemp to avoid the vehicle approaching from the rear. The truck struggled again to gain speed. I went about 150 yards toward an intersecti... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — ELECTRICAL SYSTEM
Jan 21, 2025
Incident date: Jan 21, 2025
This vehicle was purchased brand new Nov.29 2025 on Jan. 20 2025 (mileage - 1232) the vehicle was driven about 48 miles and once arrived the vehicle was placed in Park and turned off as normal. After 90 or so minutes inside came out to start vehicle and it would not start, dash lit up with multiple error messages : "Service Transmission Continue in D don't shift or turn off vehicle until you reac... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — UNKNOWN OR OTHER
Jan 21, 2025
Incident date: Jan 21, 2025
Was driving about 30 mph and lost all power. Warning lights came on the dash; TPMS, BRAKE SYSTEM FAILURE, CONTACT DEALER, several others that I don't remember. Pulled onto a side road so as not to get hit from behind. Was able to roll to a stop and put on hazards. Called roadside assistance for a tow to dealer where bought. They have had for a week with no resolution.
Incident date: Dec 24, 2024
The contact owns a 2010 Kia Sedona. The contact stated that while her son was driving at an undisclosed speed and attempting to slow down, the vehicle independently accelerated before the driver was able to regain control of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the fail... Read more
Incident date: Dec 24, 2024
Started my truck and the check engine light was flashing along with a few other warming lamp lit up. When I went to drive the truck the engine started to make some noise, and didn't have much power. After being diagnosed by the dealer ship the motor needed new valves, lifters and camshaft. The bill for the repairs is going to be around $8,500 and GM is not willing to help with the costs.
TOYOTA
HIGHLANDER
(2021) — ELECTRICAL SYSTEM
Jan 21, 2025
Incident date: Jan 20, 2025
I live in a cold climate, WA State, and own a 2017 Ford F150 XLT. On several occasions, both the drivers front door and passenger front doors have opened while driving without activating the door handle. This only occurs when it is wet with rain or snow and below freezing outside. On several occasions, when wet and cold, the doors on this truck will not latch shut as the latching mechanism is free... Read more
Incident date: Dec 5, 2024
I have warning lights stating that there is a problem with the antilock brake system, and another warning about the brakes. The electronic stability light is on , and the truck won't allow me to turn the ESL warning on or off. And also, my cruise control doesn't work, which stems from the ABS . There is an existing recall, which includes the year, make and model of my truck, but for whatever reaso... Read more
Incident date: Jan 21, 2025
The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, the check engine and oil pressure warning lights illuminated. The contact was able to get off the expressway safely. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had ... Read more
Incident date: Jan 14, 2025
Subject: Safety Complaint Regarding Steering Airbag Trim and Steering Axle Issues Dear National Highway Traffic Safety Administration (NHTSA), I am writing to formally file a complaint regarding serious safety issues with my GMC vehicle. Specifically: 1.The steering airbag trim has begun to crack, which raises concerns about its structural integrity and potential interference with airbag deploym... Read more
Incident date: Jan 21, 2025
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PE... Read more
Incident date: Jan 21, 2025
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PE... Read more
TOYOTA
HIGHLANDER HYBRID
(2020) — FUEL SYSTEM, DIESEL
Jan 21, 2025
Incident date: Jan 21, 2025
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exper... Read more
Incident date: Oct 12, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving 45-50 MPH, one of the roof rails covers separated and struck the windshield of another vehicle. There was no injury sustained. The vehicle was taken to the dealer, where a roof rail cover was installed. Additionally, the contact stated that while driving on another occasion, the other roof rail cover separated. The vehicle was... Read more
TOYOTA
HIGHLANDER HYBRID
(2020) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER:SENSOR/SENDING UNIT
Jan 21, 2025
Incident date: Jan 21, 2025
full gauge cluster screen flickering every once in a while.
Incident date: Jan 17, 2025
Blown motor on 2023 Yukon (after owning the SUV exactly 1 month). 3600 miles on it. Picked it up January 9, 2023, motor blown on Feb 9th, 2023. From my dealer: Tech found perform tear down on the engine- remove lower oil pan and discovery metal inside the oil pan. perform inspect on the bottom engine and found rod bearings spun- causing internal premature engine failure. Final ticket write up i... Read more
TOYOTA
HIGHLANDER
(2020) — ENGINE
Jan 20, 2025
Incident date: May 1, 2024
On 1/19/2025 I was driving on the freeway with with the cruise control on, going about 72mph. When out of nowhere my cruise control was automatically canceled, and I lost all power to my acceleration pedal. I would push down and would get no response from the engine. I had to slowly drift my car to the shoulder of the road to come to a stop. Luckily the power was still going to the brakes. I turne... Read more
Incident date: Jan 20, 2025
Before hitting 100,000 miles the car started making a whirring/whine noise when accelerating. We mentioned it to the service advisor when taking the car in for an oil change. Initially the advisor said the service technicians took it for a drive and didn’t notice any noise; when we picked up the vehicle asked the advisor to sit in with us to point out the noise to him, he heard and acknowledged ... Read more
Incident date: Jan 20, 2025
Rearview camera quit for 3-4 seconds when I was backup. There was a car in my blind spot, aft right quarter, that I couldn't see and I hit his left front panel/headlight causing $2200. damage to his car plus my car.
Crash
Incident date: Jan 3, 2025
Sunroof exploded while driving down the road!! Called lexus they said it must be due to a rock breaking it.
TOYOTA
HIGHLANDER
(2020) — ELECTRICAL SYSTEM
Jan 20, 2025
Incident date: Jan 20, 2025
Rear backup camera freezes the display or displays blue screen while backing up. Open recall on the year of vehicle but not under this VIN. Vehicle has been doing this for a long time and seems just recently the recall was started. A possibly unrelated issue is happening where the uconnect does “ghost button pressing” cuts heat, turns on ac, changes clock, settings etc. very unsafe as youre ... Read more
Incident date: Nov 1, 2024
- My AC/ Heat Control Unit failed and isn't able to send the signal to turn on heat and is now stuck on cool air. The part # is 2750044BB0C-A. It is in a 2016 Nissan Rouge and has lost connection. - It is a safety concern due to that I am unable to keep warm in harsh cold weather as well as I am unable to unfreeze my windshield so I can proceed with safe driving visibility. The only air blowing is... Read more
Incident date: Jan 18, 2025
Periodically the Instrument Cluster(Speed, Tach and other gauges) goes black. When this happens you have know knowledge of any information about the vehicle speed, etc.. This lasts a variety length of times, but no longer that about 1minute. The instrument cluster then reappears, but usually will go out again in a few minutes. A message appears, "Service Instrument Cluster'" This will happens 4 o... Read more
TOYOTA
HIGHLANDER
(2018) — ENGINE
Jan 19, 2025
Incident date: Jan 19, 2025
at 8500 miles the engine had lifter go out while I was driving down the highway cause to truck to vibrate and becoming on unsteady causing me to pull over in the middle of traffic. later at 36500 miles it had another lifter go out this time I was driving home at a slower speed but still cause me to have to pull over vert fast as the vehicle became unsteady and vibrated causing all the alarm to c... Read more
Incident date: Jan 12, 2025
When turning, either left or right, a clicking noise is coming from the the front end. The noise comes from the front end in the direction I am turning from the wheels area of the front end.
Incident date: Jun 23, 2023
I was not assisted with setting up OnStar on the day of purchase, which was at the end of September 2024. The next day, when I was unable to set it up myself, I contacted the dealer and was sent numerous links to set it up. However, it has never worked and has been to the Service department twice. The first visit was on October 19, 2024, and I waited for one month for parts that never arrived. Th... Read more
Incident date: Jun 23, 2023
I have 2009 Toyota Camry LE, the problem is engine oil, if I changed/filled the engine oil in certified stores, but after 400 miles the engine oil is not in the engine chamber I checked the leaks or any other sort of damage but there's nothing like that I verified the same thing with the dealership too. Basically my point is due to extensive consumption of engine oil the engine will brake in the m... Read more
Incident date: Jun 23, 2023
When backing up with the auto braking on, the car will sometimes brake extremely hard when there is nothing behind me. Sometimes it almost won't let me backup at all as it keeps thinking there is something back there.
Incident date: Jun 23, 2023
I have 2009 Toyota Camry LE, the problem is engine oil, if I changed/filled the engine oil in certified stores, but after 400 miles the engine oil is not in the engine chamber I checked the leaks or any other sort of damage but there's nothing like that I verified the same thing with the dealership too. Basically my point is due to extensive consumption of engine oil the engine will brake in the m... Read more
Incident date: Jan 1, 2025
In March of 2024 my 2022 Silverado with the 6.2L V8 suffered a catastrophic main crankshaft bearing failure resulting in the vehicle losing power on a local highway. I was able to coast the vehicle to the side of the road where it would not restart. GM replaced the engine under warranty. 8 months later (november of 2024) the same vehicle suffered a subsequent engine failure with similar symptoms b... Read more
Incident date: Nov 14, 2024
Transmission had to be replaced from the dealership. Hard shifting dealership said truck was 23 days out of warranty. I couldn’t get into the dealership that truck was purchased from for 3 weeks. Had to go to the Jeff Gordon dealership, which is Chevrolet. And I had to replace the transmission.
TOYOTA
CAMRY
(2019) — ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
Jan 18, 2025
Incident date: Dec 24, 2024
The Charging unit made by Enel X called a JuiceBox 40 failed to complete a charge. Upon examination of the charger it was determined that the plug from the unit to the 240V receptacle was fused to the outlet and could not be removed. When my electrician opened the box he was able to force the plug out of the outlet. He found that the plug was burned as well as the copper wire that went to the plug... Read more
Incident date: Dec 20, 2024
I have an Issue with my car cause Engine Coolant smells like oil burning and smoke coming inside the car through AC and also having a recall issue but no remedy available with BMW so spend my money and get repaired from outside mechanic, BMW reported me that if there is no remedy available right now so we can't do anything so I get repaired outside and spend 1500$.
Incident date: Jan 8, 2025
Engine failure at 29k. There were no signs of malfunction or warning. There were two incidents before Cadillac approved warranty for a new replacement engine. First incident I was passing a vehicle on a two lane road when I was mid past the car suddenly vehicle died electrical and all. Message came on saying to restart engine. Thankfully I coasted past the vehicle I was passing and onto the should... Read more
Incident date: May 4, 2024
The Automatic Emergency Braking system engages without any apparent reason leading to a very dangerous situation since the vehicle abruptly makes a hard stop. This is a real road safety issue.
Incident date: Jan 9, 2025
Truck lost power and died while making a low speed right turn. Attempted to start vehicle but was unable to immediately after losing power, after trying again for about 30 seconds I was able to get it to start and pull it off the road. I lost control of the steering as the steering wheel locked up. When I turned it back on the truck required me to roll the driver window down and back up and radio ... Read more
Incident date: Jan 17, 2025
January 17, 2025 On [XXX] at approximately [XXX} I was returning from Walmart. 3 doors from my home I heard and felt a loud pop thinking maybe it could be a hose or something because it was extremely cold 7 degrees but everything seemed fine. Today I decided to have my vehicle washed and waxed since it’s 40 degrees but on my way to the shop it sounded like a window or door was open. When I got t... Read more
Incident date: Feb 12, 2024
Two issues: 1) Vehicle indicates to service safety restraint system yet Onstar diagnostic monthly report says system is fine. The service restraint system notice intermittently goes on and off while driving frequently. Unable to confirm if air bag systems are active while driving. 2) Vehicle was being driven in fast lane around 70 mph and experienced immediate loss of acceleration power while ... Read more
Incident date: Jan 8, 2025
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribut... Read more
Incident date: Jan 16, 2025
The contact owns a 2021 Mercedes-Benz GLE350. The contact initially stated that the air conditioner failed to function as needed and the vehicle was taken to dealer and was repaired. The contact stated that recently while driving 70 MPH, there was a burning odor coming from the vehicle. There was no warning light illuminated. The contact stated that when the vehicle was restarted, the burning odor... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 17, 2025
Incident date: Dec 23, 2024
When I reverse, from leaving home at our garage, multiple times the car will apply the brakes. It thinks there is something or someone behind me and applies the brakes to avoid hitting something. I ended up turning off the rear braking setting. I was also cruising along on the highway at 70MPH when the car turned off the the system. It shocked me because I wasn't expecting the gas pedal to be let ... Read more
Incident date: Oct 17, 2024
Passenger headrest popped open while the vehicle was unoccupied, discovered it the next day taking my daughter to the bus stop. Drivers side head rest popped open a couple weeks later while we were driving about 35mph. Vehicle was not in any kind of collision when either of these incidents happened.
Incident date: Dec 20, 2024
Car has only 4,000 miles and the CV axels make a grinding noise when turning. Also the emergency braking will randomly go off when reversing the car.
Incident date: Jan 16, 2025
There is a clicking, or a light clunk, sound that *I THINK* is coming from the front passenger side of the car. The sound only occurs when accelerating, most often from a stop but not always, and occasionally when breaking. It is not a repeated click. It happens once at the beginning of the acceleration or breaking process. The problem is easily reproducible. My dealer did a repair under warranty... Read more
Incident date: Jan 16, 2025
Passenger presence does not detect people in it and makes it unsafe for passenger without airbags. This got closed and was state that there was a Chevy program to fix this as cited in the closing . I have called all over Chevy and there is no one who knows anything about this at all. If you know it or if they just started it to make it go away, please tell with with whom I can contact within Chev... Read more
Incident date: Jan 1, 2021
The canister purge valve in this vehicle repeatedly goes bad. I had a 2015 and now 2016 both with the same issue. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. In order to start the car you have to pum... Read more
Incident date: Jan 16, 2025
Driving home from dropping my daughter off at school. When slowing down at stop sign, car locked up brakes completely, almost went through stop sign, car shut down engine and placed vehicle in park. Diagnosis is a vacuum pump failure, causing reluctor wheel to spin freely from camshaft. This happened without warning at 70k miles. Diagnostic report from three weeks prior showed no bad diagnostics w... Read more
Incident date: Jan 16, 2025
STRESS CRACK ON LOWER PASSENGER SIDE FRONT WINDSHIELD. THE VEHICLE WAS PARKED WITH DEFROSTER ON IN COLD WEATHER TO WARM VEHICLE. CRACKED ON LOWER PASSENGER SIDE RIGHT ABOVE DEFROSTER. I WAS NOT DRIVING VEHICLE WHEN CRACK OCCURRED. THIS WAS A SPONTANEOUS CRACK ON FRONT WINDSHIELD. I HAVE APPOINTMENT AT DEALER TO HAVE THE WINDSHIELD INSPECTED FOR A WARRANTY REPAIR BECAUSE THIS SHOULD BE COVER... Read more
Incident date: Jan 16, 2025
My car suddenly stopped in the middle of the road with message "Hybrid system stopped steering power low". Safety concern to this happen on the middle of road during rain or cold.
Incident date: Jan 16, 2025
I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator. However, on 1/15/25 while traveling about 50mph, the car started weaving on it... Read more