Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Jan 21, 2025
After driving for about a minute, there is a beep and the brake system warning light comes on. Then the dash begins cycling through multiple warning messages - LKAS/ACC/CMBS/RDM - and will not stop. Now the repair shop tells us that the front multipurpose camera ADAS needs to be removed and replaced, and the ADAS calibrated. Including the fee to diagnose the issue, total cost is $2,980. Van has ab... Read more
Incident date: Jan 22, 2025
Intermittent hard, delayed shifting, and a high-speed stumble. Sometimes coming out of 3d under a moderate acceleration, it feels like someone stabs and releases the brakes hard enough to lock the seat belt retractor.
Incident date: Jan 19, 2025
The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that there was unknown fluid leaking from the vehicle. There was an unknown amber warning light illuminated. The contact added water to the radiator and the warning light temporarily turned off but illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the rear emission battery needed to be... Read more
TOYOTA
SEQUOIA HYBRID
(2024) — SEAT BELTS
Jan 24, 2025
Incident date: Dec 17, 2024
On two separate occasions, the front passenger side seat belt has disengaged during driving. There was no warning when this occurred. The seat belt monitor was off (indicating it was appropriately latched) when this occurred. The entry of the seat belt is very soft and does not latch appropriately. I have brought this up to the hyundai dealership I have my car serviced at and am awaiting an appoin... Read more
Incident date: Jul 15, 2024
The dashboard light says that the airbag is OFF, while it is occupied by a large teenager (over 100lbs) in the Right Front passenger seat. Teenager was buckled into moving vehicle when this concern was observed. Front Right passenger airbag has never been deactivated by owner/driver. Took car to be inspected at a Subaru dealer on 13Aug24, but Subaru techs unable to replicate problem at time of... Read more
Incident date: Jan 15, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving 50-55 MPH, the vehicle went into LIMP Mode. The vehicle decelerated to 35-40 MPH. The contact stated that the vehicle was consuming an excessive amount of oil. The contact stated that the vehicle was consuming a quart of oil per month. There were no warning lights illuminated. The vehicle was taken to the local... Read more
TOYOTA
CROWN SIGNIA
(2025) — POWER TRAIN
Jan 24, 2025
Incident date: Jan 24, 2025
I think this is related to NHTSA Recall 24V954. I experience loss of driving power at various times. This started about three months ago. It is intermittent. It used to be once or twice a week. Lately it is happening almost every day. Sometimes it is a minor annoyance, but sometimes it can result in a serious safety issue. When in electric mode, the car will suddenly lose driving power. Other powe... Read more
TOYOTA
CROWN SIGNIA
(2025) — ELECTRICAL SYSTEM
Jan 24, 2025
Incident date: Jan 24, 2025
I think this is related to NHTSA Recall 24V954. I experience loss of driving power at various times. This started about three months ago. It is intermittent. It used to be once or twice a week. Lately it is happening almost every day. Sometimes it is a minor annoyance, but sometimes it can result in a serious safety issue. When in electric mode, the car will suddenly lose driving power. Other powe... Read more
Incident date: Jul 21, 2024
Transmission is jerking/hesitating between gears. I carried it into the Ford Dealership in Rockingham, NC thinking it was the TCM which is covered under the extended warranty recall. The dealership says it is the transmission clutch.
Incident date: Jul 21, 2024
After engine replacement from previous recall, engine is making loud revving sound. Since recall repair/replacement the engine has an increasingly high rev with a loud engine noise while idling.
Incident date: Jul 21, 2024
UNKNOWN The vehicle stalled mid turn as I was turning left, my wheel locked up and brakes wouldn’t engage.
Crash
Incident date: Jan 22, 2025
On[XXX], at approximately [XXX], while driving on [XXX] at a speed of 80 mph, my vehicle suddenly lost all power and shut down without warning. I had no choice but to steer to the shoulder lane amidst high-speed traffic on the busy interstate. After coming to a stop, the car would not restart, leaving me stranded in a highly precarious situation. As the weather conditions worsened, turning into a... Read more
Incident date: Jan 22, 2025
On[XXX], at approximately [XXX], while driving on [XXX] at a speed of 80 mph, my vehicle suddenly lost all power and shut down without warning. I had no choice but to steer to the shoulder lane amidst high-speed traffic on the busy interstate. After coming to a stop, the car would not restart, leaving me stranded in a highly precarious situation. As the weather conditions worsened, turning into a... Read more
Incident date: Jan 19, 2025
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership conf... Read more
TOYOTA
HIGHLANDER
(2019) — POWER TRAIN
Jan 23, 2025
Incident date: Jan 10, 2025
The vehicle started to shake and in the span of 1 month started shaking violently. Only happens when accelerating. Upon googling it looks to be a axle, cv axle, or some axle joint issue.. called ford and they do not want to change it due to salvage.. consistent issue with tons of people having this problem. Would like them to acknowledge and change everyone who is having issue without being a pr... Read more
TOYOTA
HIGHLANDER
(2021) — UNKNOWN OR OTHER
Jan 23, 2025
Incident date: Dec 23, 2023
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fire
Incident date: Jan 3, 2025
Collision while using Summon feature on a Tesla. I was parked, rear end in, in a parking stall at work. A minivan was parked, front end in, in the stall adjacent to me. The two cars were facing opposite directions with the drivers side of each car next to each other. As I approached my car, from a distance of about 100ft, I used the Tesla app to summon my car to me. I pressed and held down the "Co... Read more
Crash
Incident date: Apr 30, 2024
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it ... Read more
Incident date: Jan 23, 2025
I was driving down the highway at 65mph when the truck shifted into Neutral. Could not shift back into drive. Pulled over 3 lanes to shoulder and stopped, shifted to Park, turned off engine. Restarted and shifted into Drive. While driving to dealer truck seized up and stopped at a red light. Could not start or shift into neutral. Left stranded in traffic hoping not to get rear ended by 65mph tra... Read more
Incident date: Jan 23, 2025
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating with the temperature warning light illuminated. The vehicle was restarted, and the contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the e... Read more
Incident date: Jan 22, 2025
There is a water intrusion on the vehicle that causes water to find its way to the electronic parking/emergency brake Module and causing it to corrode. I have taken the vehicle to the dealership and they have confirmed this. The safety of myself or other motorists on the road may be at risk if the vehicle gets a reading from the corroded module and sets the parking brake while the vehicle is in ... Read more
Incident date: Oct 4, 2016
The contact owns a 2024 Ford Mustang Mach E. The contact purchased a Nivion Tesla charger adapter and received notification of NHTSA Campaign Number: 25E001000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was cont... Read more
Incident date: Jan 23, 2025
My vehicle stopped on the middle of highway when the engine seized. I had to call tow truck and tow it to a dealer. It’s been 2 months without my vehicle, the dealer has engine on a back order and offer no remedy
TOYOTA
GRAND HIGHLANDER
(2024) — STEERING
Jan 23, 2025
Incident date: Dec 16, 2024
On [XXX] I was driving to North Carolina pulling a 43 foot fifth wheel camper when I hit a bump driving at 65 MPH when I hit a bump and experienced the notorious Ford Death Wobble. The whole truck & steering started to shake violently I had to almost come to complete stop on interstate to get truck to stop shaking & to get truck under control I do know in fact that Ford has had issues with this pr... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — POWER TRAIN
Jan 23, 2025
Incident date: Dec 16, 2024
My dual clutch PowerShift transmission (DPS6) has experienced the common failure. High rpm’s and failure to shift properly, with no reverse gear at all anymore or overdrive. I was traveling at 65 mph and nearly crashed because of this.
Incident date: Jan 22, 2025
During cold weather there is always a gasoline smell when starting the engine that eventually goes away. On 01/20/2025 the smell was so intense that I decided to stop the engine and leave the car outside the garage just in case. Upon opening the hood, I noticed an amount of a type of liquid similar to gasoline right on the undercarriage protector covers. I could not reach with my hands but instead... Read more
TOYOTA
HIGHLANDER
(2021) — POWER TRAIN
Jan 23, 2025
Incident date: Sep 2, 2024
I started the vehicle and started to drive. The gear slid to park and stop in the middle of the road. An indicator said to check transmission. After pushing it off the road, the next day is driving again. All the check engine sign went off.
Incident date: Jan 22, 2025
I purchased a 2016 Ford Edge and it has been one problem after another. This particular problem, and the last straw, has to do with coolant leaking from my car. After reading several complaints over a period of years it seems to be the same issue with many owners of the same make and model, a crack in the cylinder or motor (Long Block). I also read that Ford is aware of this problem and nothing ha... Read more
Incident date: Jan 22, 2025
While driving my truck with randomly loose power steering and this happens at all speeds. It will also make my dashboard go crazy move my dashboard measurement alol over the place like a haunted clock. It will also give me more messages such as service power steering, electronic throttle control, service shifter, service transmission, service airbags. This will then cause my car to not shift up or... Read more
Incident date: Jan 17, 2025
On a day which had a high temperature of 16F our Kia Carnival Hybrid SXP, after not being used most of the day, when driving would not exceed 31 miles per hour. The engine would not rev loudly or give any indication of an error but would not go over 31 mph even with the gas pedal fully depressed. After pulling over and turning the car off and on the problem did not repeat.
Incident date: Jan 1, 2025
The car was clicking when it was first started up, a short time later it started to shake terribly which forced my [XXX] son who was driving the vehicle at the time to pull over, on a major toll-way in heavy traffic. Engine light started to blink and traction control light came on. I immediately took the car into the dealer and was told I need new lifters ($3800 + Tax) and most likely a new engine... Read more
Incident date: Jan 22, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the low oil pressure message was displayed. Th... Read more
Incident date: Jan 22, 2025
The contact owns a 2018 Ford F-150. The contact stated while attempting to drive the vehicle, the vehicle failed to accelerate as needed. The contact stated that the transmission was skipping gear, and shifted improperly, with the RPM revving abnormally. The contact stated that after depressing the accelerator pedal to the floorboard the vehicle failed to respond as needed. There was no warning li... Read more
Incident date: May 20, 2023
When the car is first started especially on cold days when turning right there is a series of 5 clicks that are known in our Honda group to be coming from the CV Joint. It has been known yet the dealerships are keeping our cars for months waiting on parts so it is keeping a lot of us from taking them in.
Incident date: Jan 17, 2025
I was driving in light snowfall when several alerts notifying me that the radar sensor was not working. This is common in snow fall. Later I cleared off the radar unit cover (The Honda logo on the front of the car). The alerts remained. I took it to the dealer and they dubiously told me it was "damaged by snow". This is impossible. It was light snow. There was no collision or impact. This device s... Read more
Incident date: Jan 17, 2025
I was driving in light snowfall when several alerts notifying me that the radar sensor was not working. This is common in snow fall. Later I cleared off the radar unit cover (The Honda logo on the front of the car). The alerts remained. I took it to the dealer and they dubiously told me it was "damaged by snow". This is impossible. It was light snow. There was no collision or impact. This device s... Read more
Incident date: Sep 22, 2024
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while one of his employees was driving approximately 45 MPH, the vehicle lost motive p... Read more
Incident date: May 30, 2024
The contact owns a 2021 Chevrolet Silverado 3500. The contact stated that while the doors were unlocked, and the vehicle was idling or in motion; the rear tailgate independently opened and closed with an unknown warning light illuminated. The contact manually closed the tailgate and locked the doors to prevent the failure from reoccurring. Upon investigation, the contact linked the failure to NHTS... Read more
Incident date: Sep 16, 2024
Transmission failure. When going into second gear the truck would start to stall for a brief minute before shifting into next gear. This was causing harsh, and delayed shifting. Never got into an accident, but majority of the time the shifting delays would happen when turning or getting up to 35 MPH. When this occurred the truck would stall which would cause cars following stopping fast and could ... Read more
Incident date: Sep 16, 2024
Main battery and Auxiliary battery died due to electrical issues
Incident date: Jan 14, 2025
There was a recall on these cars (22V-818) and manufacture said a software update would solve the issue. But the actual issue is the I-shaft, which is not sealed on those cars. Now the manufacture is replacing the I- shaft, with the same issues which they said that was corrected with a software update, by charging customers thousands of dollars with sealed ones. All those cars having the issue whi... Read more
Incident date: Aug 1, 2024
The contact owned a 2022 Toyota Prius. The contact stated that while idled forward into a parking space at the local car wash, the brake pedal was depressed to stop but the vehicle erroneously accelerated forward and crashed into a brick wall where it came to a stop. During the crash, the air bags did deploy and no injuries were reported. The vehicle was destroyed and later towed to an undisclosed... Read more
Crash
Incident date: Jan 22, 2025
The contact owns a 2020 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not... Read more
Incident date: Dec 2, 2024
While driving, the car will fluctuate its battery percentage, similar to the report in NHTSA Recall 24V-700. While driving down the highway with 67%, it suddenly swung down to 10% displaying a "Battery charge is low Charge now" warning on the dash. My concern is that if I'd have had less charge after the swing in battery percentage, the car could have turned on it's "turtle mode" at highway speed... Read more
Incident date: Jan 20, 2025
My vehicle loses power while driving
Incident date: Jan 13, 2025
On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant inj... Read more
Crash
Incident date: Jun 17, 2022
The contact owns a 2019 Ram 3500. The contact stated while driving at approximately 45 MPH, the Cruise Control was unintendedly disabled and remained inoperative. The failure occurred on several occasions. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnos... Read more
Incident date: Jun 17, 2022
The contact owns a 2019 Ram 3500. The contact stated while driving at approximately 45 MPH, the Cruise Control was unintendedly disabled and remained inoperative. The failure occurred on several occasions. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnos... Read more
Incident date: Jun 17, 2022
I am writing to bring attention to a critical safety issue affecting the 2012 Toyota Prius and other Toyota models equipped with the brake booster and actuator system. These components are failing at alarming rates, leaving vehicles with no functional brakes, ABS, or traction control. Additionally, this failure compromises the hybrid system due to the regenerative braking no longer working, potent... Read more