Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Jun 3, 2025
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was n... Read more
Incident date: Jun 3, 2025
The steering is difficult as though the power steering is gone at low speeds. My battery died and after disconnecting it and replacing the battery, the power steering was fine for a few days. It then went back to not working and hasn’t worked since. Steering the truck around turns through a city is difficult when power steering isn’t available. No warning lights or check engine lights have bee... Read more
Incident date: May 10, 2024
The driver mirror and passenger mirror are warping or having some type of melting effect happening to it.
Incident date: Jun 2, 2025
The back up camera and detection system glitches out when the weather is hot outside. When the cameras goes from working to not working or giving glitching screen effects it really affects the safety of being able to see what’s behind you while backing up. I’ve had no system alerts on this issue it just has a mind of its own. There is a recall out for this issue but I was told it was a vin spe... Read more
Incident date: Jun 2, 2025
While driving on the expressway power steering went out. My wife was driving with my granddaughter in the car with her. Looks like there has already been a recall on this year ram 1500 but not my specific VIN? From what i am seeing here it should be included
Incident date: Jun 2, 2025
The 4WD light came in November 2024. When taken to the dealer I was told it was probably the power transfer unit as they have been replacing a lot of them. And upon inspection it was the PTU. This problem was verified as being common and a recall issued shortly after my vehicle got a new PTU. My VIN is not under the recall and I am being told there is nothing they can do. I don’t think it’s a... Read more
Incident date: May 28, 2025
The contact's friend owns a 2024 Grand Design Momentum Recreational trailer equipped with an Insignia gas range stove, Model Number: NS-RNG24SS9. The contact stated that after lighting the pilot light inside the oven, the contact closed the oven door and turned the oven knob. The contact stated that the stove then exploded, and the oven door flew open. The contact had not sustained any injuries. T... Read more
Incident date: Jun 2, 2025
STRUCTURAL FAILURE & AIRBAG FAILURE Crash on the bend of a dangerous Utah road. Lost control and vehicle crossed center line striking another vehicle headon. The cab separated from the frame of the truck. The airbags did not deploy.
Crash
2 injured
Incident date: May 25, 2025
At 36,823 miles and October 11,2024 I was taking off from a stop. About 10 seconds into my take off I heard a loud bang and hard jerk. Dash cam caught it happening. As soon as it happened I was still moving forward but just coasting. As soon as I accelerated a tiny bit it sounded like metal being beaten around inside something. No warning light or CEL came on. Nothing. After I parked it the sound ... Read more
Incident date: Feb 1, 2025
The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); ho... Read more
Incident date: Jan 1, 2024
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving 80 MPH, the vehicle lost motive power while the RPMs exceeded 5,000 RPM. The contact stated that the check engine warning light was flashing. The driver was able to pull over to the side of the road. The contact stated that his wife turned off and restarted the vehicle, and the vehicle was on LIMP Mode. The conta... Read more
Incident date: Jan 1, 2024
My leaf spring(s) is noisy/loosened and to the best of my limited knowledge is at risk for breaking off and puncturing the fuel tank per repair shops. This issue is not covered under Safety Recall E02 (E12) by Toyota for the model year 2012 Tacoma. As a consumer, I don't understand the determination of when the recall is cut off for specific model years. I would like for NHTSA and Toyota to analyz... Read more
Incident date: May 16, 2025
My vehicle will have a slow start when I start the car and also a delay when it is at a stoplight. I took it in for service twice and they told me it was because I had an after market battery. However - yesterday my car completely went dead at a stop light and I had to turn the engine off and in. It often lags or stops at a light. According to Reddit it seems it’s a crank start issue.
Incident date: May 22, 2025
Vehicle warning alarm came on with message to immediately pull over and check power supply. Towed car to dealer where ICCU and fuse were replaced. This after 1-2 recalls were completed.
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: Mar 1, 2025
Vehicle warning alarm came on with message to immediately pull over and check power supply. Towed car to dealer where ICCU and fuse were replaced. This after 1-2 recalls were completed.
Incident date: May 3, 2025
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltag... Read more
Incident date: May 3, 2025
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltag... Read more
Incident date: May 3, 2025
I have and airbag check light on on my dashboard. I tested the code and it corresponds to B1B06 (Driver Airbag Squib 2 circuit Open). This matches a recall done on previously. NHTSA Recall Number 16V-288, in which my vehicle was MISSED from the recall!! Now that my vehicle is indicating the problem JEEP refuses to fix the problem. Although this was supposed to be fixed during the appropriate reca... Read more
TOYOTA
HIGHLANDER
(2021) - UNKNOWN OR OTHER
Jun 1, 2025
Incident date: May 19, 2025
On Thursday May 30th was the first incident of the vehicle shutting down we were able to start it back up almost immediately within seconds on the 2nd occasion I was on a street with cars behind me going down to make a turn the stop start did not engage but we were still a ways away from the stoplight and suddenly the engine stopped no signs other than just stopping I could not start it back up I ... Read more
Incident date: May 1, 2025
On Thursday May 30th was the first incident of the vehicle shutting down we were able to start it back up almost immediately within seconds on the 2nd occasion I was on a street with cars behind me going down to make a turn the stop start did not engage but we were still a ways away from the stoplight and suddenly the engine stopped no signs other than just stopping I could not start it back up I ... Read more
Incident date: May 28, 2025
While driving my car it loss power in the middle of the busy intersection the lights got dim in the car while I was at the stop light and the car just shut off I could not put on the hazardous lights or anything to alarm the cars behind me …I had to call a tow truck driver to move the vehicle I couldn’t even get the key out of the ignition neither could the tow truck driver …had the vehicle ... Read more
Incident date: Dec 19, 2023
Emissions system problem/electric parking brake problem
Incident date: Apr 9, 2025
Randomly. The power steering has stopped working. There is a widely reported issue with the power steering in 2020 Silverados and this model now needs to be included
Incident date: May 31, 2025
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green ... Read more
Incident date: May 29, 2025
I’ve had to replace the break sensor a few times and it’s unusual… My check engine light came on and it reads the code for the catalyst converter.., the auto part store saw a recall on this for my make and model but not seeing it here . The code was cleared and hasn’t came back on yet but I’m anticipating it will .. these two issues need to be further looked into please
TOYOTA
RAV4 PRIME
(2023) - FUEL/PROPULSION SYSTEM
May 30, 2025
Incident date: Mar 27, 2025
I’ve had to replace the break sensor a few times and it’s unusual… My check engine light came on and it reads the code for the catalyst converter.., the auto part store saw a recall on this for my make and model but not seeing it here . The code was cleared and hasn’t came back on yet but I’m anticipating it will .. these two issues need to be further looked into please
TOYOTA
LAND CRUISER HYBRID
(2025) - POWER TRAIN
May 30, 2025
Incident date: May 30, 2025
At 130k miles my transmission went out. A known issue with the 8 speed automatic in the newer Camrys. I brought the car to transmission shop and they told me transmission replacement for my car is on back order and can’t get it for months. This is a known issue with Toyota and no recalls or anything. No check engine light or anything in advance, just simply gave up while on the highway and went ... Read more
Incident date: May 30, 2025
The dealership of Royal Nissan in Baton Rouge took two and a half hours to do an oil change. When I asked them why they said it was a known problem that my vehicles engine oil plug would strip if they tried to drain it that way and that it had to be pumped from the top. The service technician admitted that this was a known problem in the plastic oil pan.
Incident date: May 30, 2025
The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.
Incident date: May 29, 2025
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more
Incident date: May 26, 2025
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: May 20, 2025
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: May 20, 2025
the rearview camera does not always come on when the vehicle is put in reverse. It appears to be the same issue as the newer Lincoln navigators and other fords for which a recall was just issued. The recall number for Ford is 25S49. The recall needs to include the 2017 navigator as well. You can not see behind the vehicle when the camera malfunctions The vehicle has not been to the dealer for t... Read more
Incident date: May 20, 2025
the rearview camera does not always come on when the vehicle is put in reverse. It appears to be the same issue as the newer Lincoln navigators and other fords for which a recall was just issued. The recall number for Ford is 25S49. The recall needs to include the 2017 navigator as well. You can not see behind the vehicle when the camera malfunctions The vehicle has not been to the dealer for t... Read more
Incident date: May 1, 2023
The airbag light is on indicating an error within the system
Incident date: May 1, 2023
The driver side, curtain airbag deployed incorrectly. The airbag deployed at an angle. Instead of the airbag going down to provide a barrier between the window and the driver, the air bag slid to the right hand side of the driver's head. This meant that the driver's head was squeezed between the window and the airbag for two or three minutes until the airbag deflated. The car seat airbag was d... Read more
Crash
Incident date: May 1, 2023
There's a grinding and clicking noise when turning the wheel left and right in a parked position and when slowing down. The dealership replaced the steering rack once already 1 year ago. Now the grinding and clicking noise is back and alot worse. The dealership is going to replace the steering rack for a second time. Spoke to Honda mechanics and told them that there must be another underlining... Read more
Incident date: Sep 7, 2024
Engine Fan is not working. In doing research, I found this to be a common problems amongst this make and model. These fans are very expensive and if it not taken care of the car overheats causing serious engine problems. This should be a recall asap. I am sure that this has been reported enough times now.
Incident date: May 29, 2025
Manufacturer has failed to remedy ABS HCU recall for over 6 months. Vehicle is beginning to exhibit ABS warnings. This wait for parts is unacceptable, especially for a braking system recall. Please get the manufacturer to deal with this issue in a timely manner.
TOYOTA
COROLLA CROSS
(2022) - ELECTRONIC STABILITY CONTROL (ESC)
May 29, 2025
Incident date: May 28, 2025
The contact owns a 2015 Nissan Altima. The contact stated while driving 50 MPH, the vehicle jerked and made an abnormally loud sound. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that the check engine and stabili-trak warning lights were illuminated. The vehicl... Read more
TOYOTA
COROLLA CROSS
(2022) - ENGINE
May 29, 2025
Incident date: May 28, 2025
The contact owns a 2015 Nissan Altima. The contact stated while driving 50 MPH, the vehicle jerked and made an abnormally loud sound. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that the check engine and stabili-trak warning lights were illuminated. The vehicl... Read more
Incident date: May 28, 2025
Lift gate closes by itself I have to put a pole to hold it up and it won’t hit me, it says the air bags needs to be serviced, stabilitrak keeps going off, ball bearing needs work. Radio won’t turn on no sound on air signals, the body chasis something popped while driving, the tracking control keeps turning off, the seats move while driving, catalytic converter are moving car only go 12 mpg.
Incident date: May 28, 2025
1.Spark Plug Wire Failures: oIncident 1: On December 15, 2024, a spark plug wire failure on cylinder #1 caused a misfire and check engine light (code P0301), reducing engine power while towing a 10,000-pound trailer on I-90. Wendle Ford Spokane repaired it under warranty. oIncident 2: On April 10, 2025, another failure on a different cylinder triggered a misfire and check engine light, requiring a... Read more
Incident date: Mar 3, 2025
Driving i would lose all power like inwas out of gas. Would let it sit for a few minutes and it would run normally for a while then stall on the side of the road. Happened 2 times on the interstate and one on a back road.
Incident date: May 23, 2025
The contact owned a 2020 Toyota Camry. The contact stated that his wife was driving at 60 MPH, when another vehicle struck the rear driver's side, causing the vehicle to spin and crash into a semi-truck's trailer. The contact stated that the tires had caved in as a result of the collision. The air bags did not deploy. The contact's wife's head struck the steering wheel and the front driver's side... Read more
Crash
3 injured
Incident date: May 27, 2025
Pass. side active head restraint deployed unexpectedly. Dealer replaced part under “warranty extension x88”. When I contacted Jeep manufacturer: 1-800-334-9200, I was told the manufacturer will NOT replace the driver side head restraint until it self deployed! An accident waiting to happen! My wife and I travel a lot, pulling a travel trailer, so I now have a fear that this active head rest... Read more
TOYOTA
HIGHLANDER
(2007) - ELECTRICAL SYSTEM
May 29, 2025
Incident date: May 29, 2025
Positive battery cable went out which is a $1500 repair. It appears that this is quite a common issue. Ford has previously offered a "battery cable overlay" Program 22B39 which appears to use a smaller gauge wire. Sounds like a mickey mouse fix to an issue that isn't owner related.
TOYOTA
HIGHLANDER
(2007) - ENGINE
May 29, 2025
Incident date: May 29, 2025
Towing my trailer with my 2016 Ram 2500, at 48,000 miles I experienced complete turbo failure in heavy traffic at highway speeds. Power was reduced to minimums causing hazardous conditions. The "check engine" light illuminated. I maintained control and eventually had the codes scanned at both a local auto parts store and Larry Miller Dodge/Ram in Sandy, Utah. The codes identified were for the turb... Read more
TOYOTA
HIGHLANDER
(2007) - FUEL/PROPULSION SYSTEM
May 29, 2025
Incident date: May 29, 2025
... Read more
Incident date: May 27, 2025
The contact's mother-in-law owns a 2017 Ford Edge. The contact stated that while her mother-in-law was driving at an undisclosed speed from a right turn into traffic, the accelerator pedal was depressed, but the vehicle delayed accelerating as needed, almost causing a crash. The driver continued driving in the right lane. The contact stated that upon test-driving the vehicle the following day, the... Read more