Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Jun 14, 2025

I got a code for the electronic brake control module, and my front brakes kept locking up. took it to the dealership and they kept telling me that it’s fine. My safety was put at risk when I was going 60 down the interstate and the brakes locked up. The service stabilitrak light came on too.

Incident date: Jun 20, 2025

Yesterday 6/19/25 I was driving out the driveway when the vehicle accelerated on its own, and not slowly, but like it had been punched. I was actually coasting at the time since I didn't want to stir up dust. My foot was not on the gas pedal. And it was not the floor mat. It happened on its own, the first time in 87,000 miles. It probably cannot easily be replicated as it was completely rando... Read more

Incident date: Jun 9, 2025

Factory paint is peeling off. It is a known issue and Toyota won't do anything for me.

Incident date: Jun 26, 2024

This vehicle has broken down for times now. The latest is from a failed transmission that needed replaced.

Incident date: Jun 3, 2025

During interstate driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda and await a repair of this dangerous issue. H... Read more

Incident date: Jun 20, 2025

Ford recall 14s21 was performed on this vehicle in 2015. I currently have a DTC b10a2. The code indicates that the restraint control module has failed. I contacted the local ford dealer, Cavalier Ford, and was told that the item was out of warranty. The issue is safety. The representative that I spoke with did not understand that the item that was the focus of the original recall has failed. ... Read more

Incident date: Jun 18, 2025

Approximately on Nov 25, 2024, my BMW K1200RS started on fire. I backed out of my garage and driveway onto the street. I started it up, and within a couple minutes it began smoking. I turned if off immediately and looked under the front of the bike and saw flames. I ran into my house and grabbed my fire extinguisher, and put out the flames. I had help pushing it back into my garage. About a week l... Read more

Fire

Incident date: Apr 4, 2025

Fire

Incident date: Jun 20, 2025

Mechanic states that driver buckle is causing error message concerning air bag deployment on driver side, says belt buckle should be replaced so connectivity will be re-established, to enable air bag deployment. I would think this would be a safety recall, if this is the case.

Incident date: Jun 20, 2025

The contact owns a 2025 Cadillac Lyriq. The contact stated that while driving 5 MPH during dry weather conditions in traffic, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond. The contact stood on the brake pedal; however, the vehicle failed to respond and crashed into the vehicle in front that had stopped due to traffic. In addition, the contact... Read more

Crash 1 injured

Incident date: Jun 19, 2025

I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check eng... Read more

Incident date: Jun 16, 2025

The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the rearview camera display activated while the vehicle was in drive. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufact... Read more

Incident date: Jun 19, 2025

The contact owns a 2014 Mercedes-Benz ML350. The contact stated while the vehicle was idling in the driveway, the vehicle stalled. The contact stated that AAA added fuel to the vehicle, and the vehicle was able to restart and operated as needed. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, G... Read more

Incident date: Jun 19, 2025

I’m reporting a safety issue with my 2016 Infiniti Q50. Last Friday [XXX], my the car wouldn’t crank and there was minimal dashboard power, but the engine wouldn’t start. After receiving a jump, I had the battery replaced assuming it was the issue. However, six days later, while driving, the vehicle suddenly lost all electrical power mid-drive with no warning or dashboard alerts. The engine... Read more

Incident date: Jun 2, 2025

Purchased 2016 Ford Focus SE with 132,000 Mi on Wednesday June 11, 2025. Drove with no problem when I took it for a long test drive. Drove it Thursday June 12, 2025 with no problem. On Friday June 13, 2025 I thought I felt a little slippage going from 1st to 2nd gear. On Friday June 14, 2025 my 17yr old daughter drove it to the beach and while driving back home she got a msg "Transmission Overheat... Read more

Incident date: May 19, 2025

When I am stopped at a traffic light (or even when traffic comes to a stop on the interstate highway in traffic), when I begin to drive again, all of a sudden the automatic braking system engages and slams on the brakes when there is nothing in front of me that I could collide with (because the car in front of me has driven forward and out of the way). Each time it happens I am terrified the perso... Read more

Incident date: Jun 19, 2025

Incident date: May 26, 2025

In mid May, 2025 I noticed at slow speed, a loud thumping noise was coming right rear of car. I brought it to the dealer on May 19, 2025. I was told to wait for analysis of the problem. After about two hours, the service advisor informed me that the mechanics had found and repaired a malfunction in the All-Wheel Drive mechanism. I was told that the car was safe to drive. Within a few days, I ... Read more

Incident date: Jun 17, 2025

Coach door hinge (strut) came loose on a trip from OH to main in 2023. (Wind and rain was penetrating into the coach). We feared that the door would completely blow open. We called a roadside repairman who tightened it but could not repair the strut or make the seal tight. Once returned to Ohio we took it to have it repaired- some adjustments were made however the door continues to loosen with use... Read more

Incident date: Apr 1, 2025

The problem first appeared in May 2025 when multiple system failure lights illuminated simultaneously. After confirming the battery and alternator were in good condition, I took the van to Honda of Cleveland (2701 S Lee Hwy, Cleveland, TN 37311) for a diagnosis. Their service department confirmed that the ADAS Front Camera (36160-THR-A91) had failed, which disabled the following safety systems: Ad... Read more

Incident date: May 26, 2025

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues fo... Read more

Incident date: May 26, 2025

Incident date: Jun 12, 2025

As I was driving on the interstate, a small pebble hit the corner of my windshield (lower left corner on the driver side). It made a small chip that has quickly turned into a 3" crack. Upon inspection by a windshield repair company, it has been deemed unrepairable and the entire windshield must be replaced due to the location of the incident. I also have a small chip directly in the driver's line ... Read more

Incident date: Jun 12, 2025

Keep having problems with brakes after taking the vehicle in to the dealership multiple times. They are generating a noise every time I hit the brake.

Incident date: Jun 12, 2025

The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a s... Read more

Incident date: May 15, 2025

This vehicle I am driving has going on 24,000 miles only and over the course of the 23,000 miles it started making me do a 12V reset which very scary when you in traffic, have to pull to the side of the road, the car blinks "Check Hybrid System" with the little what looks like a tire pressure monitor system but it is a exclamation point and says "HEV" inside. My vehicle will die while pulling off... Read more

Incident date: Apr 1, 2022

A known issue with these ford escape, the torque converter and transmission system is failing. The torque converter started shedding metal flakes into the transmission and now making the transmission system not work properly.

Incident date: Jun 16, 2025

When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driv... Read more

Incident date: Apr 18, 2025

Defect-Linked Electrical Failures and Refusal of Support – 2018 Honda Odyssey I am filing a formal complaint regarding Honda’s refusal to cover a known, dangerous defect in my 2018 Honda Odyssey (VIN: [XXX] ). My vehicle is experiencing electrical and system-wide malfunctions that directly match Technical Service Bulletin 21-013, yet I’ve been denied goodwill coverage, and I am being forced... Read more

Incident date: Apr 18, 2025

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , AC and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 jettas wit... Read more

Incident date: Jun 17, 2025

My windshield (which has had multiple class action lawsuits) cracked spontaneously sitting in my driveway. I contacted Subaru of America and they denied any responsibility and claimed there is no assistance they can provide. This crack has gone from about half of my windshield to nearly the entire windshield horizontally. This is clearly a defective product as numerous complaints have been made by... Read more

Incident date: Dec 27, 2023

The contact owns a 2022 Jeep Gladiator. The contact stated while driving approximately 65 MPH, the vehicle independently shifted to neutral(N), with the engine still running. The contact pulled off the roadway and was able to stop and shift into park(P). The contact stated that several unknown warning lights were illuminated. The contact turned off and restarted the vehicle and shifted to drive(D)... Read more

Incident date: Jun 13, 2025

My gear shifter was sticking, making hard to shift gears. I had to pay $1100. 00 dollars to get it fixed. The truck has only 37,000 miles. This seems like a defect not a random component gone bad.

Incident date: Jun 1, 2023

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the fai... Read more

Incident date: May 20, 2025

The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.

Incident date: May 21, 2025

2021 ram 1500 rear window seal is failing , water leaking in cab creating mold under floor mats.

Incident date: Jun 18, 2022

1. Air bag light stays on 2. ABS light stays on 3. ESP BAS light stays on The vehicle has not been inspected and is available for inspection

Incident date: Oct 15, 2024

Unintenional rollaway due to detached and degraded shift cable bushing. My car jerked me into a half spot when I pulled up to work this am. Upon looking, it would not go in gear at all. The gear shift says that it's in park and the dashboard says it's in neutral. Upon opening the hood and examining, I found that the bushing on the transmission cable was broken. I had no way to go so I called the F... Read more

Incident date: Oct 15, 2024

The contact owns a 2018 Honda Odyssey. The contact stated that while operating the vehicle, the vehicle failed to exceed 20 MPH, with the check engine warning light remaining illuminated before the vehicle stalled. The vehicle was towed to the local dealer, who diagnosed the vehicle with connecting rods failure in the engine. The contact was informed that the engine needed to be replaced. The vehi... Read more

Incident date: Oct 15, 2024

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more

Incident date: Jun 18, 2025

When driving for at least 15 minutes, with the radio powered off or on, noise starts to come from the car speakers and builds to a crescendo which surpasses 95 decibels (measured with phone app). The noise is so loud it hurts my ears and I need to pull over to get out of the car. The problem has been confirmed by other individuals, but not the dealer. I have yet to take it to the manufacturer, pol... Read more

Incident date: May 30, 2025

Passenger rear-sliding door will not open automatically/ will not properly re-latch despite multiple repair attempts (ie sensor and module replacement).

Incident date: Jun 17, 2025

My Audi has been having an ongoing issue with the MMI rebooting while i am driving. It takes away my ability to see the maps and or hear the map telling me which direction to go. It has not been inspected yet however it is a common issue with the 2020 Audi cars that can be replicated however it is not predictable.

Incident date: May 10, 2023

a couple of years ago my car started having problems when accelerating, it would not accelerate or almost get to stall without warning, a couple times I got the message " engine fault - service now" . I took my car to the dealership and they could not find the root cause because the message would disappear when turning the car off and on again, therefore they could not reproduce the issue but my ... Read more

Incident date: May 30, 2025

The engine maintenance required sign popped up on my 2021 Toyota Corolla and took it to a dealer to get it diagnosed and they reported back it was the coolant bypass valve. They want 1,000$ to fix the issue even tho the person I was dealing with at the dealer shop said it’s happening to all the corollas from 30,000 miles to 50,000 miles .

Incident date: Jun 2, 2025

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the front passenger side door was opened, and the contact noticed water on the carpet after it had rained overnight. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 25 MPH, during a rainstorm, the contact noticed water leaking from the front windshield.... Read more

Incident date: Jun 2, 2025

June 5, 2025 stopped at red light turned green tried to turn left and the jeep flashed the electric red bolt symbol and check engine light came on lost all power would not go when gas pedal was pushed. a/c lost power started blowing hot air and engine turned off. Restarted engine finally got it to go enough to pull out of traffic. Turned off engine opened hood checked battery cables, fuses and al... Read more

Incident date: May 1, 2025

Coolant intrusion causing engine failure per diagnostic TSB 22-2134 applies.

Incident date: Jun 17, 2025

I was driving at a speed of 60 miles per hour in rainy weather when the car’s emergency braking system suddenly activated. At the same time, the steering wheel locked due to the braking, and I completely lost control of the vehicle. The car spun multiple times before crashing into the center divider of the highway and finally coming to a stop. This was an extremely dangerous incident from a safe... Read more

Crash 2 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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