Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Jul 10, 2025
The contact owns a 2019 BMW X3. The contact stated that while driving at an undisclosed speed while the front passenger’s side seat was being occupied, the message "Front Passenger’s Restraint System Malfunction" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the front passenger’s side seat mat detection sensor had failed and needed to be repla... Read more
Incident date: Jul 10, 2025
Purchased car about 4 months ago, before warranty ran out, the shop looked at it told me it was fine, it wouldn't accelerate. Few weeks later same issue but all my oil was gone, they found 11 things wrong with the vehicle, told me warranty wouldn't take care of it unless the engine blow up. The salesman Scottie Mitchell told me check Kia for recalls, called Kia 3 recalls, they were trying to fina... Read more
Incident date: Jul 1, 2025
The contact owns a 2015 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power and stalled. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Fuel Pump Module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage wa... Read more
Incident date: Jul 1, 2025
I own a 2023 Kia Telluride (VIN [XXX] ) and the digital instrument cluster intermittently goes blank, including the fuel gauge. This exactly matches Recall 23V298000 / SC270, but Kia is saying my VIN is not currently covered. This is a safety issue that blocks visibility of essential vehicle information. I am requesting NHTSA review to help expand the recall coverage. INFORMATION REDACTED PURSUAN... Read more
Incident date: Jun 30, 2025
Ignition key solenoid would not release the truck key. chevrolet knew this since 2015 and kept using the same parts.
Incident date: Jun 30, 2025
On [XXX], I was driving uphill on the interstate at around 70 mph on gas power (hybrid battery was discharged) and warning came up "Stop Safely Vehicle Will Shut Down Soon" and lost power (Limp mode). I was able to move safely to the shoulder, but with 5 passengers (3 young kids) and a dog and a full load of camping gear it was a bit nervewracking. Could not get the car started again (stayed in li... Read more
Incident date: Jun 30, 2025
On [XXX], I was driving uphill on the interstate at around 70 mph on gas power (hybrid battery was discharged) and warning came up "Stop Safely Vehicle Will Shut Down Soon" and lost power (Limp mode). I was able to move safely to the shoulder, but with 5 passengers (3 young kids) and a dog and a full load of camping gear it was a bit nervewracking. Could not get the car started again (stayed in li... Read more
Incident date: Feb 1, 2024
Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out ... Read more
Incident date: Jun 18, 2025
Main issue is that the vehicle will take about 30 seconds to unlock/awake, this is completely unacceptable! even the cheapest car on the market unlocks within a fraction of a second, this can also be a dangerous situation if i need to enter my vehicle quickly. Second issue is that the drivers side windshield wiper leaves smudges after wiping, even after changing the blades, the wiper still perfor... Read more
Incident date: Jun 23, 2025
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle later failed to start and became undrivable. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing and for the manufacturer internal recall repairs. The vehicle was not diagnosed or repaired. Additionally, the c... Read more
Incident date: Jun 23, 2025
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle later failed to start and became undrivable. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing and for the manufacturer internal recall repairs. The vehicle was not diagnosed or repaired. Additionally, the c... Read more
Incident date: Jun 23, 2025
The contact owns a 2019 Nissan Altima. The contact stated while driving 65 MPH, the temperature gauge indicated that the engine was overheating. The contact became aware there was no coolant in the coolant reservoir. There were no warning lights illuminated. The contact called the local dealer and was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The vehicl... Read more
Incident date: Jun 23, 2025
The contact owns a 2004 Dodge Stratus. The contact stated while reversing, the passenger's side front wheel detached. The contact stated that the vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall repair with similar failure; however, the VIN was not associated with the recall. The manufac... Read more
Incident date: Jun 23, 2025
The contact owned a 2020 Forest River Cherokee. The contact stated that while inside the vehicle, while it was parked in the driveway, an abnormal chemical odor was emitting from the interior and exterior of the vehicle. In addition, afterward, a fuel-burning odor was emitted from the interior and exterior of the vehicle. The contact exited the vehicle and noticed black smoke emitting from the bat... Read more
Fire
Incident date: Jun 23, 2025
The contact owns a 2018 Ford Focus. The contact stated that while driving 65 MPH, the transmission unexpectedly downshifted to a lower gear and the vehicle jerked abnormally. The transmission warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure m... Read more
Incident date: Jul 9, 2025
Several safety-critical systems failed on this vehicle. The engine (Theta II 2.4L GDI) failed due to rod bearing wear, causing sudden power loss on the highway. The vehicle entered limp mode, once at 50 mph in 2018 and again at 70 mph in 2025, and had to be pulled over quickly to avoid collision. Additional issues: all four windows failed at different times, leaving them stuck open and creating s... Read more
Incident date: Oct 30, 2024
High engine temperature warning continuously on. Engine temperature gauge always shows highest reading, even after sitting overnight. Coolant was empty. Added coolant. When driven, does not shift out of first gear and is a little shaky when trying to drive. Mechanic says a new engine is needed due to coolant leaking into engine.
TOYOTA
CROWN SIGNIA
(2025) - VEHICLE SPEED CONTROL
Jul 9, 2025
Incident date: Jun 27, 2025
The contact owns a 2020 Ford Nissan Sentra. The contact stated while driving at undisclosed speeds and depressing the accelerator pedal, the vehicle hesitated. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80... Read more
TOYOTA
CROWN SIGNIA
(2025) - POWER TRAIN
Jul 9, 2025
Incident date: Jun 27, 2025
The contact owns a 2020 Ford Nissan Sentra. The contact stated while driving at undisclosed speeds and depressing the accelerator pedal, the vehicle hesitated. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80... Read more
TOYOTA
CROWN SIGNIA
(2025) - ENGINE AND ENGINE COOLING
Jul 9, 2025
Incident date: Jun 27, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a f... Read more
Incident date: Jul 8, 2025
The contact owns a 2023 Tesla Model Y. The contact stated while reversing out of the garage, the message "Camera Temporarily Not Available" was displayed intermittently. The contact stated that the failure progressively worsened, and the rearview camera had become inoperable. Additionally, the contact stated that a software update notification was displayed; however, upon initiating the update, th... Read more
Incident date: Jul 8, 2025
Broken piston land and ring. car went into 'limp mode' while driving on interstate. Taken to dealer, told new engine was needed.
Incident date: Jul 9, 2025
The contact owns a 2018 Honda CR-V. The contact stated while driving at various speeds, DTC: P0172 and P0300 were displayed on the instrument panel. The contact stated that while the codes were illuminated, the ADAS system became inoperable. The contact stated that the Lane Keep Assist, Forward Collision Avoidance, and other systems that were inoperable. The contact stated that the vehicle recentl... Read more
Incident date: Jun 28, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving on the highway at 60 MPH, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the camshaft and lifters were faulty and needed to be replaced. The vehicle was repaired... Read more
Incident date: May 17, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 91 MPH, the vehicle was shaking erratically. No warning light was illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that it might take a week to complete the diagnostic testing. In addition, the contact stated while driving at an undisclosed speed, th... Read more
Incident date: May 17, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
TOYOTA
REDUNDANT SIENNA
(2022) - VISIBILITY:WINDSHIELD WIPER/WASHER
Jul 9, 2025
Incident date: Jul 5, 2025
The contact owns a 2025 Hyundai Santa Fe. The contact stated that the windshield wiper fluid was low. The contact added additional fluid to the reservoir. After the additional fluid was added, the contact became aware that there was windshield wiper fluid on the garage floor. The vehicle was taken to the local dealer, where it was diagnosed and determined that the soy-based feeding tubes to the wi... Read more
Incident date: Jun 15, 2025
Nissan Pathfinder vehicles to repair the CVT transmission fluid cooler hose (inter-cooler). The internal fluid cooler (ITOC) hose may detach from the cooler due to inadequate clamping force. Inter-coolers may overheat, fail operation causing leaks and possible fires. If this occurs, the CVT transmission fluid will begin to slowly leak and the malfunction indicator lamp (MIL) will illuminate on th... Read more
Incident date: Jun 1, 2025
The contact owns a 2025 Hyundai Elantra. The contact stated that while his wife was pulling into a customer's driveway at 5 MPH, the vehicle stalled and rolled back and crashed into a parked Ford F-150. The brake pedal was applied, but the vehicle failed to respond. The vehicle failed to restart. There were no warning lights illuminated. The collision feature failed to engage. There was no fire or... Read more
Crash
1 injured
Incident date: Jun 1, 2025
My 2021 Kia forte GT is currently sitting in my driveway, undriveable. It started about 3months or so ago I had realized I was getting more and more frequent oil changes to the point where the car would be consuming a quart of oil in at least a week or less. Fast forward to this previous week, I now had a hard knock/rattle within my engine. The engine gave way on my way home which is a significant... Read more
Incident date: Mar 1, 2024
I got a "Drivetrain malfunction" error on my 2018 530e bmw, which is a hybrid plug-in model. I sent the car to the local dealer. They did all the diagnosis and concluded the high voltage battery needed to be replaced. However, they told me that the warranty (80K/8 years) will not cover it although my card is still in the warranty period. The dealer said that the BMW North America made the decision... Read more
Incident date: Mar 1, 2024
Replacement part needed is COOLANT CONTROL VALVE according to diagnostics at local GM dealer service department after noting check engine light was on. YES, it is available for inspection. Told unsafe to drive as it would very likely overheat or worse. It has been in the shop for a month (as of June 11, 2025) awaiting a backordered part, which we’re told is a national backorder. No loaner veh... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - POWER TRAIN
Jul 8, 2025
Incident date: May 12, 2025
While driving at about 55mph on road with one lane going each way, the car engine shut off, all instrument displays went off. There was no check engine light, warning or noise. I was almost rear ended by a car behind me. The car behind me swerved barely missing me, but almost hit oncoming traffic. Once car was on side of road it would not start. I tried to jump car battery with NOCO jump starter a... Read more
Incident date: Jul 8, 2025
The car loses power while indicating a battery failure. It does this both while driving and the when idling. It has done so on the highway in traffic twice and around town a handful of times and routinely will do so when idling.
Incident date: Jul 8, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not exper... Read more
Incident date: Aug 1, 2024
car has a improperly installed windshield, it got cracked while sitting in a covered parking lot on June24th,2025. the hottest day of season with 100 + degrees temperature,Crack was very small in the middle of windshield size3” x 3” and got bigger waiting for Tesla’s appointment.When i went to Tesla today for replacement of windshield they just gave me the run around and denied to replace u... Read more
Incident date: Jul 8, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer and the dealer discovered coolant intrusion into the engine block, causing engine damage. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure and the contact ... Read more
Incident date: Nov 1, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the driver’s side windshield exterior A-pillar trim detached and started flapping. The vehicle was taken to an unknown dealer, where it was not fully diagnosed but the de... Read more
Incident date: Jul 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated, and the transmission ... Read more
Incident date: Nov 1, 2024
The contact owns a 2024 Jinhua Yongqiang Trailer. The contact stated while driving approximately 55 MPH and hauling the trailer, the rear wheel fender attached to the trailer, ejected from the trailer, and struck another vehicle. During the failure the rear tire on the trailer was lacerated, and the front passenger’s side door on the other vehicle was damage. No injuries were reported. A Police... Read more
Incident date: Aug 29, 2024
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating t... Read more
Incident date: May 1, 2023
The registered owner of this vehicle is registered tp the arab known as the polish polako missing a leg and is claiming to be a wanna be fake cop police. Hes bald and on the thinner side and ugly. im being framed for rapes & murders that hes done along w\ everyone i know from my pass that are deseased and and still alive. I dont appreciate the trap house or the drug rape sex house that i own utili... Read more
Crash
Fire
10 injured
15 deaths
Incident date: May 1, 2023
The registered owner of this vehicle is registered tp the arab known as the polish polako missing a leg and is claiming to be a wanna be fake cop police. Hes bald and on the thinner side and ugly. im being framed for rapes & murders that hes done along w\ everyone i know from my pass that are deseased and and still alive. I dont appreciate the trap house or the drug rape sex house that i own utili... Read more
Crash
Fire
10 injured
15 deaths
Incident date: May 1, 2023
With no external cause the multifunction camera/radar stopped working at ~59000 miles almost immediately after we purchased it (used).Problem may have been disguised by dealer and occurred earlier.oly fix is a $2000+ replacement. automatic braking, cruise, lane keeping, collision alerts all disabled.
Incident date: Jul 1, 2025
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open rec... Read more
Crash
Incident date: Jul 4, 2025
Rear left door lock actuator has failed. Door will not open from inside or outside. There is no emergency release of any kind. This is a major safety concern as in the event of an accident occupants could be stuck inside the vehicle. This is a known issue with this model as well as several Hyundai/Kia models
Incident date: Jan 7, 2025
The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed, the contact heard an abnormally loud pop. The contact drove the vehicle to the shoulder of the road. In addition, the contact stated that the transmission was slipping. The automatic transmission failure warning light was illuminated. The contact turned off the vehicle. The vehicle was restarted and driv... Read more
TOYOTA
HIGHLANDER
(2021) - ENGINE
Jul 7, 2025
Incident date: Apr 14, 2025
My 2019 Nissan Leaf has been under recall since September 2024 (Recall #24V700000) due to being a fire hazard when using Level 3 chargers, also known as fast charging. I understand that issues can take time and specialized parts to resolve a recall. However, it is now 10 months later and Nissan still has no remedy to offer for this issue, leaving me unable to safely utilize this key feature. As... Read more
Incident date: Jul 5, 2025
I went to enter the highway and the car would not accelerate and the check engine light was flashing and went into a limp mode. I got it looked at it it was giving me the misfire code for cylinder 2. I paid over $1k and had all the spark plugs replaced and coils. It was fine and then 6 days later it happened again. The mechanic looked at it pressurized with the bore scope and saw coolant. Then we ... Read more
Incident date: Jun 30, 2025
The contact owns a 2018 Honda Accord. The contact stated that while driving 70 MPH, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, with several unknown warning lights illuminated. The contact stated that on a separate occasion, while driving 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal and the vehicle s... Read more