Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Jun 26, 2025
I have 2 problems with my vehicle that have been going on for a while now. First there is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stoppe... Read more
Incident date: May 1, 2025
Brake Stop Lamps Remain On When I was driving, my car was having throttle/acceleration issues. When I had my foot on the gas, my car would accelerate and the RPMs would rise, but then all of a sudden the acceleration stopped as if I was not applying throttle. I had to constantly take my foot off the gas and reengage for the car to drive home. When I parked my car, I noticed that my brake lights ... Read more
Incident date: Jul 13, 2025
The contact owns a 2019 Jeep Wrangler. The contact stated that while driving 70 MPH, the vehicle decelerated unintendedly and failed to exceed 40 MPH. Additionally, the vehicle lost power steering functionality and became difficult to steer. The contact stated that the vehicle later operated as needed; however, the failure recurred several times while driving. Several unknown warning lights were i... Read more
Incident date: Jul 17, 2025
While driving my 2022 Chevrolet Silverado, the vehicle suddenly veered to the right without any driver input, ultimately crashing into a concrete guardrail. At the time of the incident, I was merging into the left lane with my turn signal activated and traveling below the posted speed limit. According to the statement provided to my insurance company—and based on my direct experience—the truck... Read more
Crash
1 injured
Incident date: Jul 2, 2025
While driving my 2022 Chevrolet Silverado, the vehicle suddenly veered to the right without any driver input, ultimately crashing into a concrete guardrail. At the time of the incident, I was merging into the left lane with my turn signal activated and traveling below the posted speed limit. According to the statement provided to my insurance company—and based on my direct experience—the truck... Read more
Crash
1 injured
TOYOTA
COROLLA CROSS
(2022) - STRUCTURE:BODY
Jul 17, 2025
Incident date: Jul 17, 2025
The headliner has come loose and is drooping. So when I open it my back window is covered completely and I can’t see behind me in my windshield mirror. I think this is a big safety hazard.
Incident date: May 14, 2022
Subject: Request for Recall Due to Persistent Dashboard Warnings and Engine Malfunction Dear [Manufacturer Honda] / NHTSA, I am writing to formally report a serious issue with my vehicle. All of the warning lights on the dashboard remain illuminated and do not turn off. Additionally, the vehicle occasionally becomes undriveable, unable to accelerate beyond 5 miles per hour. I was informed that t... Read more
Incident date: May 14, 2022
The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just o... Read more
Incident date: May 14, 2022
Cv axles went out at 55k causing shaking at highway speeds while accelerating. Frequently when starting the car the steering wont activate right away even after the car begins to move for 5-10 feet. Dealer cant replicate because it doesnt happen every time. But it is still doing it and may cause a crash in the future....
Incident date: Jul 14, 2025
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The mechanic informed the... Read more
Incident date: Jul 15, 2025
Was driving on [XXX] (approximately 130 miles from home), when a loud clunking and metal on metal sound was heard, the causing power loss, slowing of vehicle and necessitated immediate pulling over to the side of the road. The was a catastrophic internal engine failure which caused the spark plugs to blow out. There were no warnings. The car was just inspected and had an oil change earlier in the... Read more
Incident date: May 25, 2025
The issue involves the engine’s piston rings, which appear to be malfunctioning and causing excessive oil consumption. This has led to oil entering the combustion chamber and likely damaging the catalytic converter. The engine began consuming oil rapidly between oil changes — far more than normal — and has since developed engine knocking and performance issues. These symptoms are consistent ... Read more
Incident date: Jul 19, 2023
I live in Minnesota and my Elements rear trailing arms are badly rusted. There is a recall for the same issue in Canada but not in the US. This is my 2006 Honda Element with 96k miles. I would love to be able to get another at least 100k miles if not lots more. These cars can go to 400k if maintained well.
Incident date: Jul 19, 2023
Engine had a tick, dealer said it was lifters. Dealer replaced lifters after having the truck for three weeks. Noise is back 2022 ram 6.7 with 17000 miles. This issue could cause engine failure at any speed and I use this truck to pull a large travel trailer. I’m concerned the noise is back and putting metal shavings into the engine will cause catastrophic engine failure at some point.
Incident date: Jul 19, 2023
The contact owns a 2011 Kia Sedona. The contact stated while driving 60 MPH, the hood latch fractured, and the hood unexpectedly flew open and crashed into the front windshield. The contact stated that the hood was wrapped around the vehicle. There were no reported injuries. The driver was able to pull over safely. The contact called the local dealer, but the vehicle was not diagnosed or repaired.... Read more
Incident date: Jul 14, 2025
While driving through an intersection, my truck unexpectedly shut down. An error message appeared on the dashboard stating: "Auto Start/Stop – Shift to P, then Restart Engine." I was in a lane with oncoming traffic at the time, so I had to come to a complete stop, shift the vehicle into park, and restart the engine. After restarting, the truck resumed normal operation and I was able to continue ... Read more
Incident date: Dec 5, 2023
Consumers claim the engines in their Ford vehicles overheat due to an internal coolant / antifreeze leak that allows coolant to enter into the cylinders of the engine. In many cases, the defect is alleged to have caused total engine failure and to require replacement of the engine block.
TOYOTA
HIGHLANDER
(2019) - UNKNOWN OR OTHER
Jul 16, 2025
Incident date: Oct 5, 2022
The coolant leaks into the the cylinders. I bought this car June 7th 2025 and was told it was being sold as is due to hail damage. I have no issue with cosmetic problems but I come to find out that there is major defect with ford escapes. My vehicle started to overheat with my children in the car so I checked the coolant and it was empty. I have been keeping my eye on it and filling when needed bu... Read more
Incident date: Mar 16, 2025
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the check engine and the service vehicle soon warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacture... Read more
TOYOTA
REDUNDANT SIENNA
(2022) - ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Jul 16, 2025
Incident date: Feb 1, 2023
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the driveway, the vehicle alarm sounded independently. In addition, the vehicle failed to start and was jumpstarted. The vehicle was taken back to t... Read more
TOYOTA
REDUNDANT SIENNA
(2022) - FUEL SYSTEM, GASOLINE
Jul 16, 2025
Incident date: Feb 1, 2023
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the driveway, the vehicle alarm sounded independently. In addition, the vehicle failed to start and was jumpstarted. The vehicle was taken back to t... Read more
Incident date: Jul 16, 2025
-Power window failures of all 4 windows. -Windows will not open and close which creates a safety issue in case of an accident that renders the doors inoperable and escape is needed via windows. Also, if the driver is pulled over, the car windows do not work which makes the driver have to open the door which puts both the driver and police officer at risk. -Both a dealer service center and an inde... Read more
Incident date: Jul 16, 2025
MMI continously shuts off then back on automatically for the duration of my drives. since it is random, it has occured while on the highway where my collision warning does not intervene because the MMI is off. it puts me and others at risk since without warning it shuts off and takes 20-30sec to come back on but only for a few mins until it happens again. I have called the Audi experience who told... Read more
TOYOTA
REDUNDANT SIENNA
(2022) - STRUCTURE
Jul 16, 2025
Incident date: May 10, 2022
The contact owns a 2016 Ford Explorer. The contact stated while driving 55-65 MPH, the exterior A-pillar applique trim detached from the front windshield. The tire pressure system fault warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The... Read more
Incident date: Jul 10, 2025
The contact owns a 2014 Nissan Sentra. The contact stated while driving 35-65 MPH, the brake pedal was depressed; however, the vehicle was slow to respond and to stop. The brake pedal was depressed to the floorboard. The contact stated that the engine, traction control, and ABS warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that th... Read more
Incident date: Jul 10, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the driver's sid... Read more
Incident date: Apr 13, 2025
The guard plate between the sunroof and the moonroof fell off and the retractable screen rolled all the way back and is inoperable. The guard plate fell and hit my child while I was driving. When I searched the internet to see if others have experienced this issue, I discovered that it is a known issue with these vehicles. Unsecured falling parts is a danger and a recall should be issued to fix th... Read more
Incident date: Jul 1, 2025
The vehicle emits a loud clicking or popping noise from the front axle/CV joints when turning from a complete stop, despite having very low mileage. It has already been serviced twice and is currently in service for the same issue. A failing CV axle is essential to steering and can pose significant safety risks, especially at higher speeds.
Incident date: Jul 13, 2025
The contact owns a 2011 Chevrolet Equinox. The contact stated while driving 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that once the fuel gauge displayed that 1/4 tank of gasoline was available, the vehicle jerked, and there was an abnormal sound coming from the engine with the check engine warning light illuminated.... Read more
Incident date: Jul 13, 2025
The contact owns a 2011 Chevrolet Equinox. The contact stated while driving 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that once the fuel gauge displayed that 1/4 tank of gasoline was available, the vehicle jerked, and there was an abnormal sound coming from the engine with the check engine warning light illuminated.... Read more
Incident date: Jul 13, 2025
The vehicle began displaying intermittent warning messages and slipping into "Mud & Sand" mode without cause. Later, multiple dash lights illuminated, including 4WD malfunction, check engine, and coolant system warnings. The vehicle became undrivable due to overheating. Dealership diagnostics indicated a failure in the coolant bypass valve actuator the electronic water pump was receiving a signal... Read more
Incident date: Jul 13, 2025
The contact owns a 2023 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver... Read more
Incident date: Jul 13, 2025
After receiving a notification for a safety recall for a 2023 Yamaha XSR900, the recall was applied by a Yamaha dealer in Santa Maria, after the recall the motorcycle idle poorly at low temperature and stalls during acceleration, it is a very dangerous condition as it can inadvertently stop the engine during maneuvers at low speeds. Several posts in the internet complain about the same issue, the ... Read more
Incident date: Jul 15, 2025
I was driving as normal and truck started shaking vigorously until I came to a stop. From I can tell, they call this a death wobble. I almost hit another car and have some video of it.
Incident date: Jul 10, 2025
I believe my truck should be included in recall s19/nhtsa 16v 167: I turned on my truck , and the EPS warning light came on. The truck lost all power steering. The next day it worked. Then after idling in a parking lot, I tried to drive and the column had a shake. Then the power steering went completely out
Incident date: Jul 3, 2025
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The f... Read more
TOYOTA
HIGHLANDER
(2020) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 15, 2025
Incident date: Jul 1, 2025
When starting car warning lights came on for ABS, AEB, Cruise Control. Cruise control is locked out and not working due to these warnings.
Incident date: Jul 15, 2025
Knocking sound when making turns or when going over bumps major and minor
Incident date: Jul 15, 2025
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the mo... Read more
TOYOTA
HIGHLANDER
(2021) - ENGINE
Jul 15, 2025
Incident date: Jul 14, 2025
The contact owns a 2020 Nissan Altima. The contact stated while driving approximately 50 MPH, the vehicle lost motive power. The contact stated that the message "Engine Malfunction" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the ma... Read more
Incident date: Jul 4, 2025
I am writing to formally express my concern and frustration regarding the prolonged delay in implementing a remedy for General Motors Safety Recall N252494000, which affects vehicles equipped with the L87 6.2-liter VB engine. This recall, issued in April 2025, was prompted by serious safety concerns involving sudden engine failure and loss of propulsion-conditions that significantly increase the ... Read more
Incident date: Jul 15, 2025
The contact owns a 2006 Dodge Ram 1500. The contact stated that while driving at various speeds, the vehicle suddenly shut off. During the failure, the power steering and power braking system became inoperable. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer who replaced the spark plugs and ignition coils however, the failure persisted. The ma... Read more
Incident date: Jul 15, 2025
when turning the steering wheel several things happen. channels change, phone hangs up, GPS stops, air bag light comes on. Dealership inspected and said need to change spiral cable. $1200 dollars
Incident date: Jul 13, 2025
Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed... Read more
Incident date: Jul 13, 2025
Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed... Read more
Incident date: Oct 29, 2023
While the car is parked and locked the rear driver side door opens in its own. The door handle does not present itself and is scheduled for repair. This is new and started happening today. Despite how many times I close it. It opens on it own. The door is locked when this happens. Door sitting still. Plugged in to charge and locked. The door opens on its own. It unlatches, Does not fully ... Read more
TOYOTA
CAMRY
(2020) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jul 14, 2025
Incident date: Jul 14, 2025
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable and was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline... Read more
Incident date: Jul 14, 2025
Rear view camera sporadically works. It will stop working while I am backing up. Ford has recalled some VINs for the year, make and model of my vehicle. When I called the dealer thet told me even though the issue I described was what NHTSA was requiring a recall for, my VIN did not qualify. I have also ask my dealer many times to make the repair and they tell they do not have the part and ca... Read more
TOYOTA
GRAND HIGHLANDER
(2025) - BACK OVER PREVENTION
Jul 14, 2025
Incident date: Jul 14, 2025
The contact owns a 2016 Ford Mustang. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed a distorted image and a blue screen, compromising the back-over prevention system. The message “Camera Not Available” was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the dealer called back and informed the contact that ... Read more
Incident date: Apr 1, 2021
The vehicle gear selector had reverse (R) selected and pressing the accelerator pedal caused the vehicle to drive forwards. This appears to have been a result of enabling the "one pedal drive" function from the infotainment display while the gear selector was already in reverse. The mismatch of selected / indicated direction vs the resulting direction is a safety issue