Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Jul 11, 2025
Similar to Investigation PE24000, my 2018 Alfa Romeo Stelvio fuel pump failed during low speed driving in a parking garage. The car was rendered inoperable and would not restart. The engine failed while driving and only due to my low speed and lack of traffic at that moment, I was able to maneuver the car safely to a stop. The dealership identified the issue as relating to the fuel pump, vey sim... Read more
Incident date: Jul 11, 2025
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was idling, the vehicle shuddered significantly and stalled. The vehicle was taken to the dealer, where it was diagnosed that the engine block was fractured. The vehicle was not repaired. The contact stated that the failure recurred while idling at a stop sign. The contact was able to restart the vehicle. The vehicle was ... Read more
Incident date: Jan 1, 2025
Passenger airbag light is illuminated after hitting a bump in the road
Incident date: Jul 9, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
TOYOTA
CAMRY HYBRID
(2020) - ELECTRICAL SYSTEM
Jul 23, 2025
Incident date: Jul 23, 2025
Front parking sensors always being disabled due to something. Keeps saying wipe sensors. Comes no matter what speeds am driving and causes other codes and fault in truck.
Incident date: Jun 13, 2025
GM is recommending that I replace my brakes for the 3rd time within 30,000 miles but cannot explain the irregular wear. I am confident that there is a larger issue causing this is the brakes failing are just a symptom of a larger issue that have failed to address after 6 dealership visits, escalating (twice - due to first advisor never getting back to me) to GM customer care, emailing an executive... Read more
TOYOTA
REDUNDANT SIENNA
(2021) - STRUCTURE:BODY
Jul 23, 2025
Incident date: Jul 23, 2025
Paint peeling everywhere an innocent burning excessive oil.
TOYOTA
REDUNDANT SIENNA
(2021) - ENGINE
Jul 23, 2025
Incident date: Jul 23, 2025
Paint peeling everywhere an innocent burning excessive oil.
TOYOTA
REDUNDANT SIENNA
(2021) - STEERING
Jul 23, 2025
Incident date: Jul 23, 2025
While driving, the steering wheel occasionally starts to stick. There have been several instances where it became severely jammed while turning, making it extremely difficult to steer. On a few occasions, it nearly led to a crash because the wheel locked up. This issue has occurred multiple times and seems to be getting progressively worse.
Incident date: Jul 23, 2025
Lost use of my brakes. Could have been killed. Recall WQK-47 was improperly addressed by using rust inhibitor as band-aid. My opinion and that of a 25+ year ASE certified mechanic. I originally wanted the lines replaced and subaru refused, cheaped out and used the inhibitor. It obviously was an ineffective solution since the whole reason for the recall is now an issue with my car. The lines shou... Read more
Incident date: Jul 23, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Jul 23, 2025
I own a 2016 Ford Fusion and the brake pedal stop bumper disintegrated and fell onto my floorboard. As a result, my brake lights stayed on, draining my battery. When I tried to drive, my car would not accelerate over 20 mph, and I barely made it home safely. I where it's extreme humid and salty air are constant, the same conditions identified in Ford’s 22S02 recall. Ford has stated my vehicle is... Read more
Incident date: Jul 18, 2025
Total engine failure due to bearing displacement which caused the engine to fail and throw a rod. This caused 3 holes in the engine block which caused oil to pour out onto the highway. There have been multiple class action lawsuits with Hyundai due to the same issue with other Hyundai models, and I believe that this vehicle should have an engine recall as well. This is a safety issue which can cau... Read more
Incident date: Jun 24, 2025
The contact owns a 2016 BMW 528I. The contact stated that while the vehicle was parked and running, the contact became aware of an abnormal burning odor. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacte... Read more
Incident date: Jul 23, 2025
The contact owns a 2016 BMW 528I. The contact stated that while the vehicle was parked and running, the contact became aware of an abnormal burning odor. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacte... Read more
Incident date: May 10, 2025
Rear view camera does not turn on while backing up
TOYOTA
HIGHLANDER
(2019) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 22, 2025
Incident date: Jul 22, 2025
I purchased my car used. In the past 3 years I have had problems my headlights became increasingly dim I checked my fuses and it had blown so I replaced it. Upon doing so my windshield wipers that had just been working no longer moved. But my headlights worked. Then my passenger window would not work with the drivers door controls. I can put it up but not down. I have never had the front coll... Read more
Incident date: Jul 17, 2025
I purchased my car used. In the past 3 years I have had problems my headlights became increasingly dim I checked my fuses and it had blown so I replaced it. Upon doing so my windshield wipers that had just been working no longer moved. But my headlights worked. Then my passenger window would not work with the drivers door controls. I can put it up but not down. I have never had the front coll... Read more
Incident date: Jul 17, 2025
My Traverse prompted me to do an update - I did- and all my cameras stopped working- took to dealership - they tried to do a Manuel update and locked up the whole system- and the USB’s stopped working - 4 weeks later waiting on new system and no answer in site for when parts will be in - contacted GM and they escalated issue - told to be patient - just made my 3rd payment - I want a new car not ... Read more
Incident date: Jul 17, 2025
My Traverse prompted me to do an update - I did- and all my cameras stopped working- took to dealership - they tried to do a Manuel update and locked up the whole system- and the USB’s stopped working - 4 weeks later waiting on new system and no answer in site for when parts will be in - contacted GM and they escalated issue - told to be patient - just made my 3rd payment - I want a new car not ... Read more
Incident date: Jul 22, 2025
The vehicle suffered extreme oil consumption while under the 'famed' 100k mile warranty. Tests were performed at the dealership confirming excessive oil consumption. Hyundai USA refused to service the issue claiming my personal service records did not meet their standards of responsible maintenance. At 108k miles the engine failed while on the interstate in CO. Cylinder 2 had blown and the dealers... Read more
Incident date: Jul 17, 2025
LED headlight failure, driver's side, low beam.
Incident date: Jul 22, 2025
The engine cooling system of my 2022 Audi SQ7 has failed repeatedly over the past two years, resulting in multiple warranty repairs. Components replaced include the coolant pump, water pump, radiator breather hose, thermostat housing, seals, gaskets, and breather lines. Despite these repairs, the vehicle continues to experience coolant loss and a persistent burning coolant smell. During the time o... Read more
Incident date: Dec 31, 2023
I’ve been getting a High Voltage System Fault on my dash. When I search for this online other users mention a fire risk, but when I brought it in to the Jaguar dealership they claimed they couldn’t see the error and sent me back home with the car. The dealership doesn’t seem to be taking this seriously. The error can pop up at any time, sometimes while driving, and sometimes just by pressing... Read more
TOYOTA
SIENNA HYBRID
(2021) - VISIBILITY/WIPER
Jul 22, 2025
Incident date: Jan 2, 2024
... Read more
Incident date: Jun 28, 2025
The instrument panel cluster that shows the speed, odometer, and fuel levels has been sporadically 'going out' while driving. On Friday 7/18, it went out completely and did not come back on. This affects safety of driving in that I have no idea how fast I'm driving or fuel levels. I have to rely on iphone capabilities for speed, which is not as accurate. The problem has been inspected by a mec... Read more
Incident date: Jun 28, 2025
The instrument panel cluster that shows the speed, odometer, and fuel levels has been sporadically 'going out' while driving. On Friday 7/18, it went out completely and did not come back on. This affects safety of driving in that I have no idea how fast I'm driving or fuel levels. I have to rely on iphone capabilities for speed, which is not as accurate. The problem has been inspected by a mec... Read more
Incident date: Jul 22, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contac... Read more
Incident date: Jul 22, 2025
Correction: Retrofit SBR in OCS Equipped Front Passenger Seat - Remove and Replace. FIRST ROW - SEAT BELT REMINDER SENSOR BOX CLIP (1130363-00-B), FIRST ROW OCCUPANCY SENSOR(1099592-00-F) FIRST ROW SEAT HARNESS ASSEMBLY - RIGHT HAND (1489060- 03-G). This car has 69k miles and I'm informed this is out of warranty and has a cost of $696.75 to repair on a car that is less than 4 years old. Sa... Read more
Incident date: Jul 22, 2025
The contact owns a 2021 Honda CR-V. The contact stated that while driving at various speeds and turning the steering wheel to the right, there was an abnormal popping sound, with an abnormal tug of the steering wheel in the same direction. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the electric power stee... Read more
Incident date: Jul 22, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving 45 MPH, the message "Service Electronic Throttle Control" was displayed, and the check engine warning light and the electrical system warning lights were illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was part of a recall. The vehicle was not repaired. The veh... Read more
Incident date: Jul 22, 2025
Yesterday [XXX] the car basically failed to stop when I braked and was nearly hit by the approaching vehicle. I immediately called the service dept of the dealer and taking it in for diagnostics. No warning lights ever popped on. So what happened is I was getting on to the road from the parking lot and started braking to wait for the approaching cars to pass but instead of stopping all I got was... Read more
Incident date: Jun 2, 2025
The contact owns a 2024 Honda CR-V Hybrid. The contact stated that while driving at various speeds with the Adaptive Cruise Control activated, the braking system erroneously activated, causing the vehicle to abruptly slow down and decelerate. The contact stated that the failure had occurred on several occasions with a second vehicle in next lane slowing down. The vehicle was taken to the local dea... Read more
Incident date: Jun 20, 2025
Vehicle started on it's own without key fob triggering the alarming system to turn on. They only way to turn both off was to disconnect the battery.
Incident date: Jul 21, 2025
Malfunctioning fuel injectors causing misfires stem from a known issue with faulty fuel injectors; a problem widely reported across multiple Honda models equipped with the 1.5-liter turbocharged direct injection engine. Notably, the Honda CR-V (2019–2023), Civic (2019–2022), and Accord (2018–2022) have all been consistently linked to fuel injector failures. The most serious safety concern a... Read more
Incident date: Jul 20, 2020
First my radio will not come on when you first start the explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control Module need to be replace. And the battery will drain over nigh... Read more
Incident date: Jul 20, 2020
First my radio will not come on when you first start the explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control Module need to be replace. And the battery will drain over nigh... Read more
Incident date: Jan 14, 2025
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase... Read more
TOYOTA
HIGHLANDER
(2020) - STRUCTURE:BODY
Jul 21, 2025
Incident date: Jul 21, 2025
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Incident date: Jul 14, 2025
The backup/360 camera intermittently but frequently fails to turn on, showing a black screen instead with a crossed out camera icon. This makes it very difficult to back up safely and puts bystanders at risk. This problem has not yet been evaluated by a dealer, but there are numerous other reports of the issue online. There have been no other warning lights or issues.
Incident date: Jul 14, 2025
Request Reversal of Recall Cancellation by the Ford Dealer. RE: Safety Recall Notice 20S30/NHTSA Recall 20V-331 VIN [XXX] ***IMPORTANT SAFETY RECALL *** I have been working with the Service Manager, Forest at James Hodge Ford in Muskogee, Oklahoma, (1-918-682-1345) and Ford Customer Relationship Center at 1-866-436-7332. In March of 2025, an inspection was completed on my 201... Read more
Incident date: Jul 10, 2025
Lifter failure on the 5.3L L84 engine. Due to Dynamic fuel management that come with the trucks.
Incident date: Jul 19, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving approximately 70 MPH, the “Service Stabili-trak” message was displayed on the instrument panel. The contact stated that the instrument panel went black, the vehicle lost motive power and decelerated unintendedly. The contact was able to coast to the side of the road. The contact waited approximately 10 minu... Read more
TOYOTA
COROLLA CROSS HYBRID
(2024) - AIR BAGS
Jul 21, 2025
Incident date: Feb 26, 2025
The contact owns a 2016 Subaru Forester. The contact stated that while her husband was driving 70 MPH, the air bag warning light illuminated. The information alerted the contact about an SRS issue. The contact stated that there was an audible ding with the warning light flashing on and off. The contact buckled the passenger’s side seat belt to stop the dinging sound. The vehicle was taken to the... Read more
Incident date: Jul 17, 2025
When coming to low speed stops at stop signs over uneven/SLIGHTLY bumpy roads, brakes rumble uncontrollably and resist stopping, thrusting my car past stop signs into oncoming traffic. This has happened SEVERAL times, thankfully without accident, and is extremely scary. It MUST be addressed!
Incident date: Jul 17, 2025
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 40-60 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. In addition, the contact stated that there was an abnormal burning odor coming from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE)... Read more
Incident date: Jul 19, 2025
The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistanc... Read more
Incident date: Jul 1, 2025
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. T... Read more
TOYOTA
HIGHLANDER
(2022) - UNKNOWN OR OTHER
Jul 21, 2025
Incident date: Nov 21, 2022
Frame Flex & Water Intrusion - We first noticed movement back in August 2024. It seemed like the tongue was going to come through our back truck window where I sit to work with our 3 cats. The inside of the Solitude is a mess too with lights coming down from ceiling, doors are all scratch from rubbing while be transported, trim coming off, wall paper being torn apart, had lag bolts coming up thr... Read more
Incident date: Jul 18, 2025
Trailer Jack weld complete failed. Jack separated from trailer.