Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Jun 1, 2025

Engine seized due to extremely low oil despite more than regular oil changes.

Incident date: Jul 1, 2025

Engine started making rattling sounds during startup and when accelerating. Kia dealer said the engine failed and needed replaced. Repair cost were around $9000.00.

Incident date: Jul 30, 2025

My Vehicle was found to have a coolant intrusion. There is a know defect on these vehicles (1.5 / 2L) Ford engine. There was a hairline crack in 2 of the cylinders, which causes coolant to leak thoroughout the engine. My safety was put at risk as this issue causes the vehicles engine to overheat at an unsafe rate. 2 separate dealers found this issue CBA and Autonation Ford. Fidelity Warranty S... Read more

Incident date: Jul 30, 2025

The vehicle’s front suspension began making loud squeaking noises and felt unstable while driving, especially when turning or going over uneven surfaces. At times, the vehicle does not make a proper turn and almost feels like it loses grip, which is extremely unsafe. I brought the vehicle to a Tesla service center. After inspection, Tesla provided a service estimate and documentation confirming ... Read more

Incident date: Jul 30, 2025

Incident date: Jul 26, 2025

VEHICLE FAILS TO UTILIZE AUTO STOP/START. VEHICLE ENGINE LIGHT COMES ON AND OFF CONSTANTLY. VEHICLE HESISTATES, JERKS FORWARDS, SPUTTERS, AND DOES NOT GAIN SPEED PROPERLY AT ANY GIVEN TIME. VEHICLE WAS LOOKED AT OFF AN ON FOR OVER 4 YEARS BY NORTH BROTHERS FORD OF MICHIGAN. THEY SAID ON MUTIPLE OCCASIONS CAR IS FINE AND ALL SYMPTOMS ARE NORMAL EVEN AS 4 OTHER CARS WERE BROUGHT IN AND AGAIN THEY SA... Read more

Incident date: Jul 21, 2025

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, the contact noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle wa... Read more

Incident date: Oct 21, 2021

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the Electronic Throttle Control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 MPH off an exit ramp, the acce... Read more

Incident date: Oct 21, 2021

The transmission can behave erratically: Harsh shifting, jerking or lunging, occasional temporary loss of power, gear slipping, difficulty shifting gears, and unexpected movement while driving. I have already had the vehicle inspected and the transmission serviced, but the behavior continues at random times and is difficult to recreate on demand. This poses a potential safety threat to people in t... Read more

Incident date: Oct 21, 2021

The contact owns a 2017 RAM 3500. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brake, Hydraulic); however the part to do the repair was not yet available. The contact stated that while driving 60 MPH, the message "Service Electronic Brake system" was displayed, and the ABS and traction control warning lights were illuminated. The contact stated that upon driving o... Read more

Incident date: Jul 30, 2025

This is a Fifth wheel RV a 2021 Grand Design Reflection 303RLS. The Steel "I" Beam frame is developing cracks in the I Beam in the area of the spring hangers for the axles. This is yet to actually case an accident but may very well lead to one if the cracking worsens and the frame fails. Frame failure at highway speed is an obvious concern. This is something I believe is caused by defective parts ... Read more

Incident date: Jan 3, 2025

I am submitting a formal safety complaint regarding a known but unresolved software defect affecting the oil life monitoring system in the 2024 Ford F-150 (non-Lightning models). Ford has internally acknowledged the issue in Technical Service Bulletin (TSB) 25-2331, dated July 18, 2025, but has not issued a recall or public notification to affected owners. Summary of the Defect: The vehicle's in... Read more

Incident date: Jul 29, 2025

**Vehicle:** 2021 Hyundai Palisade Calligraphy, ~75,000 miles. Purchased February 2025. **Problem 1 - Forward Camera Failure:** The forward-facing camera system controlling lane keeping assist, emergency braking, and lane departure warning has completely failed. Dashboard warnings appeared in recent weeks including "Check Forward Safety system" and "Forward Safety system disabled" before total fa... Read more

Incident date: Jul 21, 2025

Mazda has a known issue with their infotainment system and ghost touch. There was a recent lawsuit but ghost touch is not covered under the class action lawsuit. The screen will call people, change setting, and just click a bunch of things. This is extremely distracting when driving if I’m constantly having to fight to stay on my navigation screen and make sure it is not calling people. It’s a... Read more

Incident date: Jul 30, 2025

Twice, while making a right turn the car braked on me, I assume because a car was in the other lane of the road I was turning into. This could have been a problem and could have caused an accident if someone was behind me and my car stopped suddenly

Incident date: Jul 25, 2025

Vehicle had a "service ESC" and "service brake assist". Dealership said the master cylinder is bad and it is not safe to drive. Now its sitting at the dealership with NO eta on parts and no loaner cars.

Incident date: Apr 8, 2025

In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue th... Read more

Incident date: Jul 29, 2025

Purchased my 2013 Chevy Equinox from certified Chevrolet dealer in 2023. All 4 of my tires are: Michelin Latitude Tour M+S (Radial X Green), P235/55 R18. DOT M33J 007X 3012. These are the same tires that were on my SUV at time of purchase & are still on it. Upon purchasing from the dealership, the tires appeared somewhat cracked around the outside walls & where the tread meets the tires. Not bei... Read more

Incident date: Jul 22, 2025

HVAC dual climate control won’t blow hot on passenger side when heat is on

Incident date: Jul 22, 2025

I am leasing a 2024 Tesla Cybertruck and have experienced multiple serious and unresolved safety issues. When driving at speeds of 50–60 mph or higher, the Cybertruck begins to shake aggressively, particularly in the front wheels. The vibration makes it difficult to maintain control. I took it to the Tesla dealership, and service staff confirmed there is a known malfunction with the Cybertruck t... Read more

Incident date: Jul 29, 2025

On May 5, 2025, my 2018 Hyundai Kona burst into flames in my garage and completely destroyed my Kona, Dodge Ram 1500 parked adjacent to it and my home along with its contents. Both vehicles and my home were deemed “a total loss” by the insurance company. The Kona engine compartment burst into flames after a short trip to the store. If the front door had not been locked, forcing my wife to go... Read more

Fire 1 injured

Incident date: Jul 29, 2018

Both rear driver and passenger side toe links were replaced at Colonial Ford in Connecticut due to the recall. The driver side is fine, the defective part installed at Colonial Ford is the passenger side. This should be covered by Colonial Ford, as I'm at no fault for the time it took to find this defect which is not apparent until you place the vehicle on a lift and perform a professional inspect... Read more

Incident date: May 13, 2025

The ignition failed to release the key and turn off the engine. According to the service writer at New Century Volkswagen in Glendale, CA, this is a known problem with older model Volkswagens. The part which will fix the ignition, is back-ordered for six months, leaving many vehicles in a dangerous state. I have written to.volkswagen of America customer service but no solution or resolution was pr... Read more

Incident date: May 13, 2025

The contact owns a 2016 Hyundai Sonata. The contact stated while driving 5 MPH and making a turn into a parking lot, the steering wheel seized, and the vehicle came to a stop. The contact was able to push the vehicle to a parking space with assistance. The vehicle was then pushed on to a tow truck and was towed to a Cadillac dealer but was not repaired. The vehicle was then towed to Goose Auto Rep... Read more

Incident date: Jul 29, 2025

Driving on the highway and the engine completely shut down. The car was automatically placed into neutral and I coasted off the highway to a nearby gas station. The car was taken to the dealer, and they confirmed that it requires a brand new engine.

Incident date: Jul 29, 2025

All the dash light are on, warning signs flash, steering get heavy, Speedo not working, Signal indicator not working on dash. Not safe. Dealer drove the car and checked everything, could not get the car to do it again. I picked the car up and within 13 miles the dash was lit up like a Christmas tree, lots of error messages, steering very heavy07/21/24. 14,500 miles on car

Incident date: Jul 28, 2025

I bought the vehicle 14 days ago and everything was going well until black smoke started to come out of the exhaust and it started to smell burnt. I brought a mechanic to my house and he told me that the engine had already died

Incident date: Jul 28, 2025

My engine experienced coolant intrusion into cylinder #2, which caused misfiring and engine failure. This has been a known issue with this year model, but since I am just outside of the warranty mileage (69K) and my VIN doesn't have any recalls, I have been advised to purchase a replacement engine. I simply cannot afford to replace an engine in a car I am still paying a loan for. For this to be a ... Read more

Incident date: Jul 28, 2025

Power steering went out. There is an open recall for RAM 1500s that mine needs to be added to. I called in March after it happened. Recall Reference Number 11649049. Vehicle was inspected by auto mechanic on Beale Air Force Base and he identified that it should be part of the recall.

Incident date: Mar 3, 2022

Incident date: Jul 15, 2024

While driving the truck seems to jolt when trying to get into the next gear or it seems to be slipping a gear. At times the truck will stay in a gear too long and not switch over in a timely manner or it it will switch gears too quickly. The dealership and another quote says it seems it could be the transmission valve plate and solenoid all the way up to a new transmission is needed. The truck h... Read more

Incident date: Jul 15, 2024

2019 Ford escape titanium with 62000 miles.check engine light came on once and went off- took to dealer and was told the coolant was going into engine. Had an extended warranty to 75000 miles because of issue I had when car was brand new-brake release switch. Now I am told that warranty expired last year even though there is not 75000 on it yet. They are telling me I need a 8700 dollar new engine.... Read more

Incident date: Jul 15, 2024

Car purchased new from Toyota dealer. Picked up [XXX]. Immediately found faulty problems with interior and exterior of car. No quality control or post delivery checks were conducted. Car brought back to dealer the next working day ([XXX]) and spent a week there but repairs were not attempted. Complaint filed with Toyota USA headquarters and request for them to take the car back and give refund o... Read more

Incident date: Jul 28, 2025

My engine jumps when I accelerate so I looked on google if there were any recalls and it said there were so i called the Toyota dealership and they said there were no recalls on my vehicle.

Incident date: May 31, 2025

The contact owns a 2014 Honda Accord. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, the vehicle jerked and unexpectedly downshifted. The steering wheel warning light, check engine warning light, ABS, and TPS warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed th... Read more

Incident date: Jul 28, 2025

Engine light continues to turn on after taking it to shop multiple times and no one can find the problem. Code shows P0299. Everything has been checked and there’s nothing to correspond with this code. This has been going on for a year now with multiple fees paid to diagnose and repair.

Incident date: Dec 25, 2023

The front center counsel which contains the USB and 12 volt charging ports comes off the car’s body and exposes the wires. This can lead to people getting electrocuted and hazardous for kids.

Incident date: Jun 27, 2025

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000( FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN... Read more

Incident date: Jul 21, 2025

Odometer Fraud. The contact purchased a 2017 RAM 1500 from a private seller. The contact stated that the sales advertisement and the odometer indicated that the mileage was 89,400. In addition, the contact was informed that the vehicle had been in one previous accident. The contact purchased the Carfax report, which indicated that on December 26, 2024, the vehicle received a transfer case replacem... Read more

Incident date: Dec 20, 2023

While turning into a driveway at low speed (approximately 5 mph), I attempted to brake, but the brakes did not respond properly. The vehicle began to bump and resist braking, and failed to stop when expected, causing me to hit a fence. This model is equipped with automatic braking and collision avoidance systems that should have activated, but they failed to engage. This was a concerning failure ... Read more

Crash

Incident date: Jun 23, 2025

Odometer Fraud. The contact purchased a 2003 Toyota Camry. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 127,888, and at the time of registration, it was discovered that the mileage was 165,064.

Incident date: Jun 23, 2025

The contact owns a 2018 Ram 1500. The contact stated while driving 40 MPH up a hill, there was an abnormal banging sound come from the vehicle, and the vehicle experienced engine failure. The contact stated there was oil leaking from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was determined that there was a large oil leak on the passe... Read more

Incident date: Jun 23, 2025

While driving light came on that car was hot. Immediately pulled over and had the van towed. Was told the head gasket was blown which damaged the engine. Engine now needs to be replaced. Cheapest estimate has been $9,000 at a dealership, van isn’t even paid off yet. My 5 children were in the car when this happened I was afraid the vehicle was going to stop in the middle of the rd. No other warni... Read more

Incident date: Jul 26, 2025

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution dis... Read more

Incident date: Jul 27, 2025

The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (Back Over Prevention, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The ... Read more

Incident date: Jul 17, 2025

The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associated functions (navigation, radio, Bluetooth, vehicle settings, climate control interface, rearview ... Read more

Incident date: Aug 24, 2024

Both left and right brake hoses failed internally causing caliper to lock closed. About 2 months ago I noticed upon application of brakes vehicle would pull hard to the right and the left front caliper/rotor brake system remained locked causing overheating to the point on smoking. This was remedied with replacement of hose, caliper and pads. Recently the jeep began pulling hard to the left upon br... Read more

Incident date: Aug 24, 2024

The contact owns a 2021 GMC Sierra 1500. The contact stated while driving approximately 40 MPH, the check engine warning light started flashing and the vehicle was shaking with a misfire coming from the engine. Additionally, there was black and greyish smoke coming from the tailpipe. The Roadside Assistance request message was displayed on the instrument cluster. The vehicle was taken to a dealer ... Read more

Incident date: Aug 24, 2024

The carseat straps loosen on their own when in use. I buckle my son in correctly, chest clip correct, tightness of straps correct and throughout the drive the straps loosen until they are falling off his shoulders. His safety is at risk because if I drive with him and got into an accident he would potentially fly out due to the straps doing this. It has not been inspected but its available to be. ... Read more

Incident date: Jul 25, 2025

My 2020 Audi A4 infotainment MMI keeps rebooting and takes over a minute or so to load back. This has been happening recently and i have rebooted the system and followed the Audi/reddit forums to seek any help but no resolution. It seems most of the 2020 Audis are facing similar issues. This issue is concerning and needs immediate attention since I have had instances where i lost backup camera whi... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog