Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Aug 1, 2025

When driving the steering is sticky, making steering corrections constantly. Happens at all speeds, but very noticeable and dangerous at highway speeds. This has been occurring for quite some time and I thought there would be a recall. This is a known issue for Honda but goes unaddressed. Dealer says the EPS needs to be replaced to the tune of about $3000, not the solution I wanted. By reading... Read more

Incident date: Aug 1, 2025

A trailer company named Road Moto offers rental of this trailer for personal use. The company knowingly allowed me to take this trailer across country. Prior to the trip, it was discovered the company placed two different size tires on each axle because the wheel well and suspension did not give enough clearance for the frame to contact the tire, therefore causing a blowout. Furthermore, the tire... Read more

Incident date: Aug 11, 2025

Purchased new 2025 Hybrid AWD Santa Fe with 47 miles on 8/3/25 at 6pm. By 6:30am on 8/4/25 I noticed an occasional knocking when coming to a stop, reversing, turning and at times driving forward. The knocking became more frequent and noticeable as the day went on with more driving and not once did a service message or warning light display. At 1pm on 8/4/25 with an added 100 miles, I drove it to H... Read more

Incident date: Aug 12, 2025

The contact owned a 2013 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 19V120000 (Engine, Engine and Engine Cooling) and NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while her son was driving at 60 MPH, an abnormal sound was heard coming from underneath the vehicle. The contact's son was able to pull over to the side of the road. N... Read more

Fire

Incident date: Aug 12, 2025

August 6, 2025 I was driving and it started to rain and there was a little rain on the road and my vehicle appeared to be hydroplaning. I had never experienced that before and it scared me to the point that I reduced my speed significantly. I arrived at my destination and was there for about three hours and when I started my 2025 Chevrolet Traverse I had 4 lights come on my dashboard along with a ... Read more

Incident date: Aug 13, 2023

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was dropped off at the dealer for service and remained at the dealer for two days. The contact was then informed that the mechanic in charge of servicing the recall was out sick; the dealer was uncertain if the recall repair had been serviced prior to the ... Read more

Incident date: Aug 12, 2025

This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspection and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. ... Read more

Crash

Incident date: Jan 1, 2024

Noisy Fuel pump and difficulty to start the car.

Incident date: Jul 1, 2025

Headrest popped open and can't be closed. Unable to remove headrest to try and fix it

Incident date: May 21, 2025

The torque converter within the power train system failed, causing the vehicle to shutter while traveling at speeds up to 45 mph, then eventually not even allowing the vehicle to reach 45 mph at all. My safety was put at risk because it could cause a wreck if traveling at higher speeds and the vehicle all of a sudden slows to a lower speed. This is a known problem to Ford, there are many complain... Read more

Incident date: May 21, 2025

I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the thre... Read more

Incident date: May 21, 2025

Incident date: Aug 12, 2025

.While driving my car on a two lane 50mph highway my car began lurching but the engine was running at a high rpm with no power. I had a shoulder to pull off on so I did. The engine never stalled but would not go into gear. There were six lights that lit up on the instrument safety panel as well as the transmission indicator light was flashing with no clear indication as to what gear it was in. Aft... Read more

Incident date: Aug 2, 2025

Fuel consumption jumped then car began jerking shortly after engine failure

Incident date: Jun 9, 2025

A catastrophic failed automatic transmission; UA80E of Toyota Sienna 2020 at 85,000 miles. It occurred while I've been driving downhill. No warning lights, not overheating, no diagnostic ODB code, no other indications prior to the failure. Failure created a substantial safety risk for myself, my four passengers and other road users. Sudden loss of transmission function could lead to potential da... Read more

Incident date: Aug 1, 2025

Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

Incident date: Aug 1, 2025

Incident date: Jul 28, 2025

My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett

Incident date: Jul 28, 2025

The attention detection system is the worst designed feature of any vehicle I have ever experienced. It constantly dings while looking directly at vehicles ahead. It is distracting and turns off by looking DOWN directly at the steering wheel. It is a safety hazard and Hyundai needs to push out a fix ASAP or allow the feature to be disabled entirely. You cannot use cruise control without it activat... Read more

Incident date: Jul 28, 2025

The vehicle was purchased brand new and at near 8k miles the brakes became warped. It caused severe shaking on the highway and has continued to get worse. Hyundai confirmed the brakes were bad but refused to replace the rotors. Rotors on a new car should not be warped at 8k miles, cheap materials lead to that

Incident date: Jan 12, 2025

On Saturday, [XXX], while driving on the highway, the oil plug on my vehicle suddenly fell out, causing all the oil to drain rapidly. This created an extreme safety hazard not only for myself but also for other drivers on the road. I did not notice the oil spillage until the oil light on the dash appeared. At the time, I was in the leftmost lane traveling at highway speeds, so I could not stop imm... Read more

Incident date: May 12, 2025

While driving on Interstate 4 in Orlando, engine suddenly seized and all components shut off. We were able to navigate to the shoulder, but vehicle was completely dead. We needed to use an auto transport to bring the vehicle back to Clearwater area where dealership confirmed the engine completely seized with an inability to crank, even manually. Please find Courtesy Palm Harbor Honda's findings... Read more

Incident date: Aug 9, 2025

I was driving my 2024 ID.4 S when an error popped up stating that I needed to “clean front parking sensors” and “maneuver braking is unavailable.” At my earliest convenience I attempted to clean the sensors but the issue persisted. Upon consult with the dealership I was informed that the sensors have a tiny rock knick and my front sensors need replacing. This was a $1700 repair. The vehicl... Read more

Incident date: Aug 10, 2025

The contact owns a 2019 Honda CR-V. The contact stated that the tire pressure warning light was illuminated. The contact had taken the vehicle to a dealer to have the tires checked and was advised that both rear tires had abnormal wear on the inside treads. The contact had the tires replaced; however, the tire pressure warning light illuminated after approximately six months. The contact took the ... Read more

Incident date: Aug 4, 2025

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The vehicle was taken to an independent mechanic, where it was diagnosed that the B-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V34700... Read more

Incident date: Jul 31, 2025

Coolant Intrusion into the cylinder causing overheating. New engine block required. Car has been regularly maintained. Failure occured with no warning.

Incident date: Mar 12, 2025

Purchased Jan 20 2024 Battery issues started in April 2024, battery started melting a particular component, i had to replace the battery, the melting was still happening, I went to another jeep location, to get a fuse component that keeps wires separate, the melting still happened. I told the original Jeep dealership about each thing, they told me to bring it in finally and told me I had to pay f... Read more

Incident date: Mar 12, 2025

Incident date: Aug 12, 2025

Coolant leak into Cylinder 1 causing engine to overheat. Have to keep putting coolant in to drive it. Brought it to Park City Ford for evaluation. They confirmed it is coolant leaking into Cylinder 1. Engine replacement necessary to resolve issue. Called Ford customer service several times. Because it is over 60,000 miles its out of warranty and nothing can be done for me.

Incident date: Aug 12, 2025

While operating the vehicle it will randomly start changing infotainment system settings. The radio station settings change, navigation maps will pop up and unprompted phone calls will be initiated. Each action is followed by a “beep.” Very distracting and requires actions that take focus away from operating the vehicle.

Incident date: Aug 9, 2025

Starter has always been difficult but now key stuck in ignition and won't start either

Incident date: Feb 10, 2025

On [XXX] while making a left turn from [XXX] onto [XXX] , my 2013 Honda CR-V began shaking and making a humming noise just before it suddenly shut off in the middle of the intersection, nearly causing a collision. There were no dashboard warning lights or error messages before the failure. The vehicle is currently in the same condition, and the fuel pump remains installed and is available for ins... Read more

Incident date: Aug 4, 2025

Driving my vehicle throughout December of 2024 and the vehicle would die and power back up, vehicle would run intermittently and fail to continue operating while driving to and from work. Vehicle intermittently stalling during driving would cause "Near Miss" accidents on the road. Potentially endangering myself as the operator and other operators on the road due to a "no start" issue and unsafe op... Read more

Incident date: Aug 4, 2025

I've had this jeep since September 2021. I've driven about 32,000 miles. When I purchased the car it had 36,000 miles. Every light came on, including the check engine light. I have also seen the car will shut off. Park this vehicle about a month ago.

Incident date: Aug 11, 2025

I know there is a bulletin out from Ford about the PCM , where it says recall on the bottom, yet unannounce. This mimics the issues with the torque converter, the ones that I have in my 2019 lincoln nautilus. About two months ago, I felt a kick. where It thought I had been hit by another car, it was so hard. From that point on, the smoothness of the transmission below 35 miles/hr, was jerky and ... Read more

Incident date: Jul 30, 2025

At approximately [XXX]. Pacific, I was traveling southbound in the fastrak lane of the [XXX] departing from Pleasant Hill, California headed to Pleasanton, California. As I began to accelerate, the engine began to sputter. Immediately, the check engine light flashed on, then the dashboard reported a number of issues ranging from brake failure, TPMS failure, power assisted steering failure, vehicl... Read more

Incident date: Jul 30, 2025

Check emergency, stopping function alert. Check hybrid system stop safely. Both alerts came on the dash the steering wheel vibrated 11 other alerts popped up in the car steered me to the side of the road. It would not start again and This has happened four times in the 7 months I’ve had the car Hyundai cannot figure out what the issue is. In fact they tell me there is no issue because it’s not... Read more

Incident date: Aug 7, 2025

Vehicle began running roughly. CEL came on. Began to misfire. Limped it off the FWY under limited power. Had vehicle towed to dealership. Was diagnosed as having bad fuel injectors. Was told by service writer that Hyundai Santa Cruz trucks have been experiencing a lot of injector failures. Looking at the various Hyundai Santa Cruz forums, it appears that this has been a very common issue and has o... Read more

Incident date: Apr 11, 2003

Sunroof molding roof drip rail. Ford part #LJ6Z5450036A. This part is held on with double stick tape. When it comes loose, it can interfere with the proper operation of the sunroof sunshade or fall into the passenger compartment. Mine has been replaced several times under warranty. Even though it was nearly detached, it did not fall. However, if it had, it has the potential of either damagin... Read more

Incident date: Dec 20, 2023

Parking lights stay on, change brake light switch but the hole that the switch goes in is not aligned with the brake stopper to turn off the stop brakes, therefore it remains on. Battery needs to be unplugged to keep from draining. The mechanism to stop the lights from remaining on is somehow shifted to no longer turn off the brake lights.

Incident date: Feb 1, 2025

The component is the PCV and manifold. Cracks develop in the PCV pressure regulator and manifold creating a situation where excess air was drawn into the engine intake. This caused the engine to run rough and unpredictable. This is a known defect and the 2016 model with the same engine was recalled. The recall, N192291620 only covered the 2016 however the 2017 has the same engine and experienced ... Read more

Incident date: Aug 10, 2025

While operating my 2015 Volkswagen Golf SportWagen, the ignition key becomes stuck in the steering column and does not release as designed. This appears related to known steering column defects and recalls (NHTSA Campaign 18V464000 / 19V615000). My dealer states my VIN is not covered, but this is a known issue for my model year. This creates a safety hazard as it may prevent the vehicle from being... Read more

Incident date: Aug 7, 2025

While driving the car to work the instrument cluster LCD display began to glitch showing garbled information on the fuel as well as effecting the speedometer reading. Having inaccurate speedometer reading due to a faulty instrument cluster can put others at risk due to not knowing your exact speed. There were no indications of a problem prior to this incident. Upon discussion with several HRV o... Read more

Incident date: Aug 7, 2025

Incident date: Aug 1, 2025

The brake booster pump and ABS actuator is beginning to fail recently. I took it to the Toyota dealership to use Customer Support Program ZJB to replace the parts, but they said my vehicle was not covered. They then quoted me $3000 to fix the issue. The brake booster pump and ABS actuator contribute to safety while driving, so why is this not recalled? We need an official recall to happen and not ... Read more

Incident date: Aug 5, 2025

On [XXX], my 2015 Hyundai Sonata experienced a sudden and complete loss of power while driving at highway speed on [XXX] in Sarasota, FL. There were no warning lights, error messages, or abnormal performance indicators prior to the failure. Within minutes of losing power, smoke began to enter the cabin, followed by visible flames from the engine compartment. I pulled over, exited the vehicle, and ... Read more

Fire

Incident date: May 7, 2025

While driving, the vehicle suddenly shuts down without any prior warning. When this happens, I lose steering and braking capabilities until the vehicle comes to a complete stop. The vehicle must then be towed to the service center, where they reset the fault codes in the computer system and return the vehicle to me. There are two recurring diagnostic trouble codes associated with this issue: Dig... Read more

Incident date: May 7, 2025

The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving 20 MPH, the check engine warning light illuminated, and the messages "Engine Overheated" and "Please Pull Over" were displayed on the instrument ... Read more

Incident date: Aug 9, 2025

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was turned off and restarted. The contact had driven the vehicle to a local dealer, who was unable to det... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog