Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 138,338 complaints for TOYOTA

Incident date: Apr 24, 2026

This truck was parked on a job site, on a flat parking lot over blacktop, doing a regen for the 5th time in just a few days. The truck had 4,000 miles on it. When it completed the regen, we shut the truck off. Within 15 minutes the truck was fully engulfed in flames. A fire investigator looked at it and determined the fire started in the engine bay, below the master cylinder. He said this was a... Read more

Fire

Incident date: Apr 28, 2026

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated, rendering the 4WD inoperable. The vehicle automatically switched to the Rear Wheel Drive mode. The vehicle was taken to both an independent mechanic and the dealer, who determined that the PTU had failed and needed to be replaced, but the part was on backorder. ... Read more

Incident date: Apr 28, 2026

I traded my 2001 F250 for this yard art with intentions pf pulling our fifth wheel all over the country. It has sat un-usable for two years. I would happily pay for the parts if they were available. They are not at least that is what the dealer keeps telling me. Milton Ruben in Augusta. The recall is about two years old now and nothing is happening. I can't sell it, I can't trade it,, This is comp... Read more

Incident date: May 7, 2026

Zero warning lights, dash clusters only allowing two options to show, oil temperature reading 200degrees Fahrenheit or higher, floor board feels like the firewall is almost in the interior of the vehicle and not engine port. Upon performing a thorough investigation of my own, the manifold, intake valve and wires are visibly damaged and BURNT, coil two is visibly damaged and was smoking. The batter... Read more

Fire

Incident date: May 5, 2026

About a year ago, right after the warranty period was over, the water pump and related had to be replaced and car would not run right. This water pump is a well known issue with audi and had a recall already. My car was the year after but it happens to almost everyone at around 50-55k miles. This 2022 Audi SQ8 should be part of the recall process. It is a danger, it is well documented as a problem... Read more

Incident date: May 5, 2026

I have Coolant intrusion in cylinder #2 91000 miles this should be a recall it's a problem that's well documented There's a recall for the back up camera hope the camera can see through the white smoke!

Incident date: May 5, 2026

While driving, especially on the highway over the last few months, my steering has seemed to catch or stick to where you have to turn the wheel harder than you should have to in order to stay in the lane. It seems to be worse in warmer weather or on longer trips. Needless to say, both of these issues have created great safety concerns especially when trying to stay in my lane on a curve with a c... Read more

Incident date: Oct 1, 2025

I am reporting a recurring safety issue following the Acura rod bearing recall repair on my 2019 Acura MDX SH-AWD. The original recall resulted in catastrophic engine failure and Acura replaced the long block assembly. Since that repair, the vehicle has repeatedly failed and returned to the dealership multiple times for the same issue pattern. Symptoms include: * “Emissions System Problem” ... Read more

Incident date: May 1, 2026

Sudden fracture of the propeller shaft universal joint at freeway speeds causing catastrophic damage to the transmission and exhaust system. This matches the failure described in NHTSA Recall 26V216. While driving on Arizona Freeway 202. Extreme clanking noise heard and lost all power in middle of rush hour. Barely able to navigate vehicle safely off the freeway. No warning whatsoever. Had to b... Read more

Incident date: Nov 3, 2025

I put the car in reverse, and it accelerated uncontrollably, and the brake wouldn't work, and it hit another car Then, I put it in drive, and it accelerated uncontrollably again, and the brake wouldn't work again It was accelerating uncontrollably in both reverse and drive and the break wasn't working I got it stopped with the emergency parking brake There were warning lights and signals during th... Read more

Crash

Incident date: Mar 16, 2026

I have tried to set up an appointment with my local dealer for a recall notice several times, but they never have the part needed. One time they said they had the part and after dropping the car off my wife returned to find out they still did not have the part The date below is approximate

Incident date: Mar 16, 2026

Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.

Incident date: Mar 16, 2026

Incident date: Apr 16, 2026

There was a failure of a rear camera to detect the proximity of a closed garage door when in reverse in a driveway. The result was hitting the garage door and damaging the garage door as a result. This could be dangerous as there was no warning on the backup camera screen and no audible warning. This was a very expensive repair given the garage door was a unique color and design.

Crash

Incident date: Feb 1, 2019

The contact owns a 2021 Kia Soul. The contact stated while driving at approximately 25 MPH, the vehicle stalled. All of the warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 75... Read more

Incident date: Feb 1, 2019

The contact owns a 1997 Chevrolet Lumina. The contact stated that while driving at an undisclosed speed, the power steering became inoperable and the steering wheel would unexpectedly pull to the side with the service engine warning light illuminated. The contact also stated that the seat belts failed to detach properly. The contact received notification of NHTSA Campaign Number: 03V527000 (Steeri... Read more

Incident date: Feb 1, 2019

The emergency steering will engage at random times. The car makes a loud noise, a light on the dashboard illuminates, and the car will try to drive into another lane. This happens at least once a week, and it has never happened when there was another car around, so I wasn't about to get into a collision. It has happened when there is construction and the lane markers are unclear, when the road is ... Read more

Incident date: May 6, 2026

Incident date: May 3, 2026

When I purchased my vehicle new, it was equipped with Goodyear Eagle F1 Supercar 3 tires, sized 285/30/20 in the front and 305/30/20 in the rear. After approximately 2,000 miles, the tires began exhibiting what appeared to be belt or tread separation. By approximately 5,000 miles, the vehicle had become unsafe to drive. The handling deteriorated significantly, and the car felt unstable, as though ... Read more

Incident date: May 3, 2026

The contact owns a 2015 Chevrolet Silverado LD Crew. The contact stated that while driving and going up hill, the vehicle will not accelerate over 60 mph. when the vehicle goes down hill the RPMs rapidly increase. When driving on a straight road, the vehicle hesitated to move forward. The vehicle was taken to the dealer for diagnosis and it was not able to be duplicated. The vehicle was not r... Read more

Incident date: Mar 1, 2026

The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an a... Read more

Incident date: May 6, 2026

The vehicle shudders and it very slow to shift from park to drive.

Incident date: May 6, 2019

I live in a suburban area of [XXX] where street lighting is sparse. At night, I depend on the rearview camera of my BMW 330i XDrive to help me park or back out of my driveway. When I shift into reverse, the view within the green pathway is acceptable, but visibility outside this area is quite poor, making it hard to clearly see or spot any objects or animals near my car, which raises safety conce... Read more

Incident date: May 6, 2026

The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while either of her children were driving at various speeds, the transmission warning light illuminated. On one occasion, the FWD warning light illuminated and remained illuminated. The contact added that the vehicle then lost power and did not accelerate as intended during each occasion. The vehicle was steered to... Read more

Incident date: Apr 17, 2026

Vehicle: 2025 Mitsubishi Outlander PHEV I am filing this safety complaint regarding a recurring electrical/software defect in my 2025 Mitsubishi Outlander PHEV affecting the backup camera display and infotainment screen. The backup camera screen repeatedly freezes and goes completely black while the vehicle is in reverse gear. This eliminates all rear visibility during backing maneuvers, posing... Read more

Incident date: Apr 17, 2026

I own a Ford F-150 equipped with the 10R80 10-speed transmission. The truck has approximately 79,000 miles and has been diagnosed by a Ford dealership with CDF drum/cylinder and solenoid body failure. The quoted repair cost is over $10,000 for a remanned transmission replacement. This truck has shifted hard since approximately 30,000 miles, but I was led to believe it was normal behavior for the ... Read more

Incident date: Apr 17, 2026

The contact owns a 2026 GMC Yukon XL. The contact stated while parked and occupied in the vehicle or driving at night he can only see out of the bottom of the windshield. a dealer was contacted. The vehicle was taken to the dealer, and they offered no assistance. The vehicle was not repaired. The manufacturer was notified of the failure, and they informed him they will call the dealer to take a lo... Read more

Incident date: May 6, 2026

Driving on highway. Selected another route on map, but the screen lagged in response. Screen then went dark, shut off electronics on dashboard and infotainment, and AC turned off; seems like car also slowed down. Able to pull over and wait for everything to restart. Safety put at risk: sudden change in environment causing attention to shift to safely getting off road incase car shut off entirely.... Read more

Incident date: May 6, 2026

Incident date: Jun 15, 2025

The contact owns a 2022 Chevrolet Traverse. The contact stated that while driving in first gear, the vehicle would independently enter limp mode as the check engine light would appear on the instrument panel. Due to the vehicle failing to accelerate above first gear, the contact would be forced to restart the vehicle as the vehicle would then resume normal operation. The contact stated that the ve... Read more

Incident date: Jun 15, 2025

The recall 25V-636 remains unresolved after more than 6 month passed since the manufacturer issued the campaign regarding the engine starter. I would like to see the NHTSA to put the manufacturer on notice that this is unacceptable. We cannot park the vehicle outside of structures permanently as this devalues the vehicle and creates a loss of use.

Incident date: Dec 6, 2025

On April 1, 2026 at approximately 7pm the vehicle had a complete engine failure exiting an interstate. As I was slowing to exit the interstate the truck, without warning, lost power and locked up the rear wheels. I was able to safely exit onto the off ramp, but did partially block the off ramp for 45 minutes waiting on a tow truck. Once I came to a complete stop the dashboard began displaying n... Read more

Incident date: Jan 14, 2026

The microphone for hands-free calling in the vehicle is not installed properly. It is well known that at the factory where they made these Prologues, they accidentally left the plastic on the microphone, and also did not click it into its place. The microphone is currently floating somewhere in my ceiling, sealed in a plastic wrapper. Whenever I try to use hands-free calling, nobody can ever hear ... Read more

Incident date: Jan 14, 2026

Door lock actuators, yes it is available for inspection. Doors cannot be locked or unlocked with a remote key fob or the interior power door locks. Lock defect poses a significant safety hazard in that a single or multiple doors may not lock at any time, whether the vehicle is on or off and despite actions or commands by the driver. The alleged defect is dangerous to passengers as it can cause uni... Read more

Incident date: Apr 1, 2021

The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving approximately 65 MPH, the vehicle unexpectedly decelerated to 25 MPH with a “Vehicle Will Shut Down” warning message displayed. The contact stated that the engine then began to shut down, and although the accelerator pedal was depressed, the vehicle failed to accelerate and stalled. The failure occurred on multiple... Read more

Incident date: May 6, 2026

The contact owns a 2024 Nissan Rogue. The contact stated after parking the vehicle approximately 7 hours it was discovered that the rear hatch glass window had shattered. The contact later view the residence ring camera and discovered the rear window had spontaneously shatter and not object had made contact with the vehicle. The vehicle was taken to the local dealer. The cause of the failure was n... Read more

Incident date: Jul 16, 2025

While driving with a trailer after leaving a jobsite in [XXX] , the vehicle experienced a sudden electrical failure while in motion. The instrument cluster/speedometer screen went completely black and the vehicle lights stopped functioning properly while driving at night. During the incident, we lost the speedometer display and visibility from the vehicle lighting system, creating a serious safet... Read more

Incident date: Apr 30, 2026

I'm having problems with my transmission and I just recently found out that there's a recall on it that Ford still hasn't come up with a resolve to it I never got a letter about this recall I just happened to find out by running my own VIN number I took it to the dealer a couple days ago and they're telling me I need to hold him to transmission even though this recall hasn't been addressed yet it'... Read more

Incident date: Dec 25, 2024

At red light, foot on break, car in drive. Light turns green, I go to drive off. Car puts itself in neutral, dash says “shift to park”, I try to press to put it in drive, it won’t shift to “D”. I put it in park. Turned the vehicle off, car wouldn’t restart. Kept trying, wouldn’t start. Held my finger on the push to start for ~1 minute, it did not want to start at all. It was spittin... Read more

Incident date: Apr 26, 2026

The vehicle would jerk when changing gears and would have a rattle and vibration when accelerating.

Incident date: May 5, 2026

The contact owns a 2025 Honda Pilot. The contact stated while attempted to park the vehicle into a park spot occupied with her husband and granddaughter in the vehicle, the vehicle acceleratored independently causing the vehicle to crash into a brick wall. The contact stated that no air bags were deployed in her vehicle. The contact stated her granddaughter sustained a cut near her right eyebrow. ... Read more

Crash 1 injured

Incident date: Apr 19, 2026

Vehicle was being driven on the highway when suddenly engine hesitated and started stalling. Speed was reduced from around 65MPH down to the low 40s. Cars were stacking up behind and passing, causing potential hazardous conditions. Vehicle was taken to a mechanic shop and diagnosed with misfiring, after reading OBD II with many alerts coming on. Further diagnostics revealed cylinder head gaske... Read more

Incident date: Apr 29, 2026

On 3/17/26, my husband and I started heading N on RT 83 to a medical appointment in our 2025 Honda CR-V Touring Sport. We were doing between 40 to 50 miles/hr. Twenty minutes later, we smelled faint smoke which was attributed to the trucks driving around us. Upon exit to our next route we immediately came to a red light and stopped and found heavy dark smoke coming from inside the front of our ... Read more

Fire

Incident date: May 2, 2026

Around Halloween 2025 my Toyota’s Transmission started slipping. I called a few places and no one except Toyota would address the issue except a local shop in [XXX] , Ridge Auto Repair who after checking out the vehicle said they can’t repair it because the parts are not available November 6th, 2025, The Shop LAG LLC was recommended to me by a family member, and they came to check out the ... Read more

Incident date: Nov 6, 2025

The contact owns a 2007 Jeep Compass. The contact stated that while driving at 65 MPH the vehicle stop accelerating. The vehicle lost motive power. No warning lights were illuminated. The vehilce local dealer where it was due to the transmission fluid. The vehicle was not repaired. The manufacturer was contacted and a opened case. The failure mileage was unknown.

Incident date: Nov 6, 2025

285/40/R22 325/35/R22

Incident date: Nov 6, 2025

285/40/R22 325/35/R22

Incident date: Dec 16, 2025

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V197000 (Seat Belts). However, the parts required to complete the recall repair were not yet available. The vehicle was taken to a dealer, where it was diagnosed that both front seat belt retractors had failed and needed to be replaced. The vehicle was not repaired. The contact was informed by th... Read more

Incident date: May 5, 2026

The contact owns a 2015 Ford Taurus. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while geared in Reverse, the rearview camera would not display a clear view image as intended on the center digital screen. The local dealer was contacted on several occasions. T... Read more

Incident date: May 1, 2026

The contact owns a . The contact received notification of NHTSA Campaign Number: ( ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog