Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: May 12, 2025
Transmission shifts hard and erratic at times. Error code p076f. Tech came out to our house to reprogram the vehicle was told to drive it for 50 to 80 miles for new program to take effect, and if it continued to act erratic take it to the dealer for service. Upon taking it to the dealer and a general check to verify he vehicle still had issues we were told we had to pay a service tech to investiga... Read more
Incident date: May 22, 2025
When turning right, with the turn signal active, the turn signal will over-correct back to neutral and activate the left turn signal. This happens almost every time a sharp right turn is made, such as leaving a parking lot. The signal stalk must then by manually moved back to neutral. This is repeatable and occurs multiple times a week. This creates risk by presenting a false left turn signal... Read more
Incident date: May 22, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving approximately 50 MPH, the transmission intermittently slipped into another gear, and caused the vehicle to temporarily lose automotive power. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed and determined that several unknown parts in the ... Read more
Incident date: May 23, 2025
The back up camera on my F350 froze the image on the screen as I was backing up, and I didn’t realize that I had backed into my daughter’s car. I ripped my fender off and wedged my tires up underneath her CRV there was no warning and I didn’t realize there was a recall on it because I hadn’t gotten anything in the mail. I did it my own driveway so I didn’t call the police and I haven’t... Read more
Crash
Incident date: Apr 1, 2024
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the vehicle jerked abnormally, and the transmission was slipping into park, causing the vehicle to come to an unintended, immediate stop. There were several messages displayed on the instrument panel, and the “Service Vehicle Soon” warning light was illuminated. The vehicle was taken to a local dealer,... Read more
TOYOTA
HIGHLANDER
(2006) — EQUIPMENT
May 23, 2025
Incident date: Apr 26, 2025
The contact owns a 2022 Keystone Raptor. The contact received notification of NHTSA Campaign Number: 23V082000 (FUEL SYSTEM, GASOLINE, EQUIPMENT). While inspecting the vehicle, the contact noticed a circular opening had melted on the side of the RV. The local dealer was contacted; however, the dealer refused to perform the recall repair because the RV was not purchased from the dealer. The contact... Read more
Incident date: May 23, 2025
The vehicle suffers from an ABS module failure. I've been researching that this is common problem with the Toyota Highlander Hybrid and presents a danger of failing brakes while driving. My brakes partially failed with my [XXX] son in the car. When attempting to stop, I had no hydraulic pressure and luckily was able to get the vehicle stopped after the car had regained some pressure. The vehicl... Read more
Incident date: May 23, 2025
This has happened 2x where I am driving and there is loud noises coming from the fuel tank area and the car stalls. I am able to get it off the road. I turn the car off and it doesn't immediately restart. When I try and push in the fuel tank there is a lot of air that comes out.
Incident date: May 23, 2025
Rear power lift gate on my 2018 Nissan Rogue will randomly close after being lifted. Happens at any time, whether the key fob, dash button or the button on the lift gate itself is used. The lift gate has hit my wife and I in the head multiple times causing minor injury. The car has been back to my Nissan dealer twice, they state the struts, sensors and modules are all working fine. They indicated... Read more
2 injured
Incident date: Dec 11, 2024
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the "Brake Fluid Level Low Service Now" message was displayed on the instrument panel. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard. The vehicle was taken to a local independent mechanic and brake fluid was added to the brake fluid reservoir; however, the... Read more
Incident date: Dec 11, 2024
Upon start up Power Steering failure. Code U2011 'Service Advancetrack' 'Power Steering Assist Fault'
Incident date: Dec 11, 2024
On [XXX], I began experiencing trouble wiht my vehicle; speeding up, slowing down, turning, all of my safety display lights began to flash, and the display was showing several different malfunctions, advising me to visit my dealer. Prior to [XXX], there were not any warning lamps, messages, nor symptoms that presented suspicion of safety or failure. Display warnings included: - pre collision ... Read more
Incident date: May 8, 2024
The contact owns a 2008 Honda Fit. The contact stated that the check engine warning light was illuminated. While driving approximately 55 MPH or faster, there was a misfire coming from the engine. The contact stated while driving at slower speeds, the vehicle was wobbling. The vehicle was taken to a certified mechanic who diagnosed that there was a misfire coming from all 4-cylinders. The mechanic... Read more
Incident date: May 22, 2025
Catastrophic engine failure one week after DEF warranty service following class action lawsuit.
Incident date: May 22, 2025
My accord has an EPS gearbox recall. Causing problems with steering. The issue has been confirmed by Honda dealership. I’ve researched the issue, it could cause the vehicle to lose steering control and crash. I started hearing a loud springy/scraping noise about a week and a half ago. I took my vehicle to Pat Peck Honda (Gulfport, MS) the next day. Today I was at the dealership for 5 hours, they... Read more
Incident date: May 19, 2025
A fuel pump installed in my car on April 25 2025 due to the recall. The new fuel pump has rattled loose.
Incident date: Feb 20, 2025
The power transfer unit, differential, spark plugs, and air induction failed. The vehicle is still having bad vibration problems at speeds above 50 mph despite $7,000 in repairs.
Incident date: Feb 14, 2025
Transmission shifts into lower gear,and speedometer quits working. Stopped truck , turned truck off and turned truck on and it drives normal,
Incident date: May 22, 2025
Wheel bearings and hubs failed on both front wheels of our RV. Our current mileage is 38500. According to maintenance service is not required on the bearings until 60,000 miles. At that time bearings are to be regreased. At 150,000 miles bearings are to be replaced. The mechanic that did the repair work informed us that we were lucky the front passenger wheel didn't fall off. I understand that the... Read more
Incident date: May 21, 2025
The vehicle caught fire and was completely destroyed. The fire was due to an electrical or battery system defect.
Fire
Incident date: May 1, 2025
1. Instrument Cluster did not turn on when I started the car. The infotainment system turned on, along with the engine and rest of the car, but the instrument cluster that shows the speed, fuel gauge, etc was black. When I used my turn signals, the sound to indicate they are on would start initially and then stop after 2-3 times. 2. I had no idea how fast I was going or was my fuel level was. I w... Read more
Incident date: May 21, 2025
Audi etron sportback lost power while driving on a busy roadway at 60mph. Car lost about 10-15 mph speed within seconds due to the vehicle weight. By the time the "drive system malfunction" and "electical system malfunction " warning lights came on I realized I could not accelerate, and and coasted to a stop on the shoulder over maybe 15 20 seconds.Was able to break and steer. After several resta... Read more
Incident date: May 21, 2025
The contact filed the complaint regarding a rental 2025 BMW X1. The contact stated that while the vehicle was parked, the contact went outside and noticed a fire exiting the engine hood on the front passenger side. The vehicle was unoccupied. The contact stated that within a couple of minutes, the entire front of the vehicle was on fire, and a couple of minutes later the entire vehicle was on fir... Read more
Fire
Incident date: May 21, 2025
The sun roof failed to close when it was wide open. I manually pushed it close most of the way, but could not get it to completely close. A google search has shown that other Ford Edges have had this problem. I have garbage bags taped around the opening to help prevent water getting in, but water still has gotten in which can cause damage.
Incident date: May 2, 2025
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that water had entered the vehicle through the sunroof. The vehicle was taken to an independent mechanic, who determined that water intrusion through the sunroof had damaged the batteries. The mechanic replaced both batteries. The contact related the failure to NHTSA Campaign Number: 23V854000(Structure); however, the VIN was not i... Read more
Incident date: Apr 23, 2025
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confir... Read more
TOYOTA
HIGHLANDER
(2020) — BACK OVER PREVENTION: WARNINGS
May 22, 2025
Incident date: May 19, 2025
While parking the car it accelerated up over the curb and into the bushes in an office parking lot. The sudden unintended acceleration occurred in B mode with the automatic cruise control system setting to follow the posted speed limit when activated. The cruise control was not activated by the driver at the time of incident. The car went from 0mph to full acceleration while the parking distance ... Read more
Crash
Incident date: Mar 10, 2024
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local ... Read more
Incident date: Mar 10, 2024
WHILE DRIVING IN A HEAVY RAIN IN A CONSTUCTION ZONE, WIPER QUIT WORKING. Never notified vehicle had a wiper linkage failure issue. Paid for repairs out of pocket and GM won't compensate because a GM Dealer didn't perform repair. See Service Bulletin N192266180-01, thank you!
Incident date: May 21, 2025
- significant front-end vibration under acceleration from 45-65 MPH - dealer diagnosed problem to faulty front axle shafts; both were replaced - no warning indicators, lamps, or messages
Incident date: May 21, 2025
On [XXX], our 2023 Mazda CX-50 experienced a failure of the control arm, which was confirmed by Auffenberg Mazda of O’Fallon, IL, to be a manufacturer’s defect. Despite this, the dealer informed us that the vehicle was safe to drive. However, Mazda corporate contradicted this, stating the vehicle is unsafe to drive and instructed us not to operate it. We were informed that the replacement part... Read more
TOYOTA
HIGHLANDER
(2022) — UNKNOWN OR OTHER
May 21, 2025
Incident date: May 21, 2025
while driving the vehicle goes from drive to neutural or D to N... without me changing it
Incident date: Mar 20, 2024
Vehicle suddenly slowed, with the same force at regenerative braking, to 30mph. Vehicle would not go any faster, changing drive modes, pedal to the floor, anything I tried did not work. Was in the middle of a 55mph road and was suddenly moving much slower than traffic with nowhere to pull off the road No warnings, no lights, nothing to indicate that I saw to show there was an issue. Dealershi... Read more
Incident date: May 19, 2025
On a rainy day, the power tailgate began to malfunction. First it would open part of the way, beep, and then close, then when trying again it would go move back and forth on its own, and then close. Trying it again later, however, it completely stopped working to the point where we had to manually force it to open and close, only the latch would work. The heads-up display showed power tailgate err... Read more
Incident date: May 19, 2025
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileag... Read more
Incident date: May 15, 2025
While driving power steering warning lights come on and power steering goes out. The power steering warning lights come on and go off with loss of power steering intermittently but only after unit heats up. Loud noise such as a fan comes on prior to the steering warning lights coming on and power steering going out. Had a mechanic diagnose the issue and he said the power steering rack and pinion n... Read more
Incident date: May 15, 2025
The contact owns a 2019 Mercedes-Benz S560 E. The contact stated while driving at an undisclosed speed, the message "Get B Service Done In 19 days" was displayed two weeks after an oil change was performed on the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer for diagnostic testing; however, the dealer was unable to determine the cause of the failure, and an oil c... Read more
Incident date: May 15, 2025
Frame rusted out causing gas tank to fall off truck while driving. Was sparking while trying to pull of to a safe spot on highway, tank was hanging on by the fuel line. Leaf spring also broke on truck do to rust. Cars were avoiding my truck on highway as sparks were coming from the gas tank shield scrapping the highway. Frame should have been replaced along with gas lines, and leaf springs during... Read more
Incident date: Apr 25, 2025
I purchased my vehicle in Sept. 2022. Issues began Nov. 2024. At first my radio screen was glitching and at the same time my car did a software update, it reset all my settings and my AEB system was disabled and would not turn back on regardless of how many times I turned it back on. The dealer did a manuel software update, replaced my screen (I paid the $100 warranty deductible) and it fixed the... Read more
Incident date: Apr 25, 2025
I purchased my vehicle in Sept. 2022. Issues began Nov. 2024. At first my radio screen was glitching and at the same time my car did a software update, it reset all my settings and my AEB system was disabled and would not turn back on regardless of how many times I turned it back on. The dealer did a manuel software update, replaced my screen (I paid the $100 warranty deductible) and it fixed the... Read more
TOYOTA
TACOMA
(2022) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
May 21, 2025
Incident date: Apr 25, 2025
See attached document for complaint.
TOYOTA
REDUNDANT SIENNA
(2022) — UNKNOWN OR OTHER
May 21, 2025
Incident date: May 20, 2025
The truck's remote access app is not able to communicate with the truck during the entire period I own the truck. This features worked 20% of time only. I am not able to unlock or lock the truck remotely. I am not able to find out its location and I am not able to remotely start its cooling system to keep battery cool during charging. I have brought the issue to the dealer I purchased the tru... Read more
Incident date: May 20, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
Incident date: May 7, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
Incident date: May 10, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control, parking brake light, and brake light were all illuminated... Read more
Incident date: Jan 8, 2025
Engine started skipping, then service parking brake light came on, then service engine light came on and speed dropped to 44 mph.
Incident date: Jan 8, 2025
Engine started skipping, then service parking brake light came on, then service engine light came on and speed dropped to 44 mph.
Incident date: Jan 8, 2025
My Toyota RAV 4 the power steering light comes on and says low & it always happens when it’s heavy raining and my wipers are on. The car just stops & wont start again for about 20 mins. This is super dangerous and has happened 4 times now
Incident date: May 19, 2025
The entire ADAS system malfunctioned while driving and has been in the shop for the past 30 days. Despite replacing multiple modules, the dealership has not identified a viable solution. There were no prior warnings before the system failure.