Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
TOYOTA
REDUNDANT SIENNA
(2021) - SEAT BELTS
Sep 27, 2025
Incident date: Sep 12, 2025
Front two seat belts are difficult to latch to buckles. Even when they are buckled while the car is in motion they tend to unlatch by itself.
Incident date: Jan 1, 2024
When braking to a stop at low speed (stopping at stop sign or at light), then car accelerates forward even though my foot is on the brake attempting to slow the car down. This unintended acceleration is dangerous and can cause an accident.
Incident date: Dec 31, 1969
The Stabiltrak light comes on and I immediately lose power steering WHILE DRIVING. This is an extremely dangerous situation. Took vehicle to dealer and they are not 100% certain of the problem to fix. But they would start to try steering parts and sensors but no guarantee those would work.
Incident date: Aug 5, 2025
I own a 2016 Chevrolet Malibu (VIN: [XXX] , black, approx. 56,310 miles). The paint and clearcoat are failing prematurely, with peeling, cracking, and delamination appearing on the hood and roof panels. A repair estimate confirmed the need for full refinishing and corrosion protection to restore the exterior condition 2016 Chevrolet Malibu . This is not normal wear. The defect stems from faulty pa... Read more
Incident date: Sep 21, 2025
[XXX] WITH ONLY 88,500 MILES no wreck or other incident service airbag light came on and dealership wants 180.00 just to check it. what creates the issue is that my other vehicle a 2010 Tahoe with 285,000 miles came on within 3 days of this one. What am i supposed to do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 26, 2025
Filled gas tank up on Friday [XXX] about 10am as leaving Boca Raton, FL to head North to New Port Richey, FL. About 30 minutes later the gas mileage said there was only 90 miles left in the tank. Stopped at the next gas station to make sure nothing was leaking, added a little more until it clicked, basically full again. Got to approximately [XXX] near Morris Bridge in Tampa area, the car started t... Read more
TOYOTA
HIGHLANDER
(2020) - ENGINE
Sep 27, 2025
Incident date: Sep 2, 2025
Check Engine and transmission alerts appeared in the app; vehicle showed “Check 4x4” while driving, cleared next day •Engine not sounding normal •Paint peeling •Fading plastic trim •Front bumper misaligned •Rear bumper misaligned •Loose front door frames •Marker lights collecting bugs •Plastic becoming loose at the rear hatch •Plastic near auto steps: one side has gaps, the o... Read more
TOYOTA
HIGHLANDER
(2020) - STRUCTURE:BODY
Sep 27, 2025
Incident date: Sep 2, 2025
Check Engine and transmission alerts appeared in the app; vehicle showed “Check 4x4” while driving, cleared next day •Engine not sounding normal •Paint peeling •Fading plastic trim •Front bumper misaligned •Rear bumper misaligned •Loose front door frames •Marker lights collecting bugs •Plastic becoming loose at the rear hatch •Plastic near auto steps: one side has gaps, the o... Read more
Incident date: Sep 26, 2025
My transmission start to skip about two years ago, l took to Ford Dealership, they check the code, everything was good, we check the 3 months ago, everything okay, but it still kept skipping, so l change the fluid, and filter, still skips, for wanted over $600.00 to see what the problem, said l had no warranty, I’m a 71 year old disabled Senior on a fixed income, , didn’t have the money, l don... Read more
TOYOTA
HIGHLANDER
(2025) - SERVICE BRAKES
Sep 26, 2025
Incident date: Sep 19, 2025
Was traveling down the road at about 45 mph and the dash started to show a brake assist failure error and alarm. The brakes would not work and nearly went through the intersection during a red light.
Incident date: Sep 21, 2025
I was driving and my car stopped then I started it back up then hesitated to go. I parked the car then tried to reverse an it kept jumping and won’t accelerate. I could have got into a major accident on the freeway. The code is giving a Transmission Control Module
Incident date: Oct 9, 2024
Tire wore to 2/32” in less than 17,000 miles. Belt wires showing from the sidewalls. Submitted a claim to Nexen and they cited excessive off-road use and overinflation as the cause. Neither of these is true. This vehicle has only been used for rural mail delivery on paved or dirt roads Claim denied
Incident date: Sep 25, 2025
First incident. 9/20/2025: car went forward when gear shift was in reverse. I had pulled my car into space on a slight incline in a parking garage. The space inclined downward toward a wall. I needed to back my car back a few inches away from the wall. I put my car into Reverse and applied light pressure on the accelerator. The car moved forward. I applied the brake, visually inspected the shift l... Read more
Incident date: Jul 1, 2025
First incident. 9/20/2025: car went forward when gear shift was in reverse. I had pulled my car into space on a slight incline in a parking garage. The space inclined downward toward a wall. I needed to back my car back a few inches away from the wall. I put my car into Reverse and applied light pressure on the accelerator. The car moved forward. I applied the brake, visually inspected the shift l... Read more
Incident date: Dec 20, 2023
Because of Mustangs heavy doors the latch mechanism malfunctioned and the door came open on the highway. I realize the car is old but I have read up on other complaints on mustangs. The door was fine and within the couple of hours of seeing the problem I was driving 70 on the highway. And I heard the door ding go off and something told me to grab the door. It was all I could do to get back home. W... Read more
Incident date: Sep 1, 2025
When driving the Jeep Cherokee (51,000 miles), I experienced numerous incidents where the car experienced sudden power loss climbing a grade followed almost immediately by numerous warning lights and a message that "4WD System Unavailable" as well as a message that the forward warning system had failed. Under these conditions, the car struggled to make even 50 mph and would only do so in a much lo... Read more
Incident date: Jun 1, 2024
Vehicle lost all power and stalled while driving. Vehicle also stalled at idle when waiting at an intersection, and another time while waiting at a stop sign. No longer starts. Appears to not be receiving fuel and is returning code P0627 "Fuel Pump A Control Circuit / Open" and will crank but not start. Required towing back to my residence. FordPass sent a "Service Engine Soon Warning" stating "th... Read more
Incident date: Sep 2, 2024
KIA K4 WITH 500 MILES ON IT. EXPERIENCED POPPING NOISE FROM THE WINDSHIELD AS IF A STONE HIT THE WINDSHIELD WHEN CAR WAS NOT IN MOTION. SEEMS TO HAPPEN WHEN THE AC IS ON AND THE SUN IS HITTING THE WINDSHIELD. I HAVE AT LEAST 8 SMALL CHIPS IN THE WINDSHIELD AS A RESULT. I HAVE NOT DRIVEN ANYWHERE THAT HAS AN ABUNDANCE OF ROCKS THAT COULD HAVE CAUSED THIS DAMAGE. IT'S HAPPENED TWICE AT THE SAME EXAC... Read more
Incident date: Jul 1, 2025
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission shuddered while attempting to accelerate. The cause of the failure was not yet determined. The contact stated that there was an abnormal rattling sound coming from the engine at start-up. The cam phasers were replaced by an independent mechanic. The dealer and manufacturer were notified of... Read more
Incident date: Jun 26, 2025
Dear NHTSA, I am submitting this complaint to report a recurring issue with oil consumption in my Hyundai vehicle, which I understand is a known problem affecting this particular engine type and model. I am the original owner and have been a loyal Hyundai customer for many years. I have followed all recommended maintenance, including regular oil changes. Despite this, my vehicle has developed ex... Read more
Incident date: Sep 25, 2025
Vehicle has an issue where it intermittently throws errors, loses power, accelerates on its own, and is difficult to steer. I purchased it with 12,800 miles in it and it has been having this issue since then and no one has been able to fix it. It appears from maintenance records it has been happening since it had 2800 miles on it. It has happened many times with me since I purchased the vehicle... Read more
Incident date: Jun 26, 2025
1st incident vehicle lost power while operating. No way to operate hazard lights, steering and control goes dead and wipers come on continuously. 2nd incident car was returned from dealership. 15 minutes into the drive on a busy highway in Minneapolis car began to replicate similar issues. No power, no hazard lights, SOS call button is inoperable as well.
Incident date: Jun 26, 2025
1st incident vehicle lost power while operating. No way to operate hazard lights, steering and control goes dead and wipers come on continuously. 2nd incident car was returned from dealership. 15 minutes into the drive on a busy highway in Minneapolis car began to replicate similar issues. No power, no hazard lights, SOS call button is inoperable as well.
Incident date: Jun 26, 2025
The fuel pump control module failed while I was driving. My vehicle shut down in the middle of the road. I was unable to put my vehicle in neutral to move it off the road. A tow truck had to come in order to get it out of traffic. The next day we had it towed to the dealership who replaced the fuel pump control module. This is a safety issue because the car will shut down with no warning while ... Read more
Incident date: Sep 25, 2025
Cracked cylinder head leaks oil directly onto hot exhaust, causing smoke, fumes in cabin and a fire risk.
Incident date: Sep 25, 2025
The check engine light came on and is still on at this time. I was told that there is coolant in the cylinders of the engine. I was informed that the engine has to be replaced. I purchased the SUV a year ago with 60,000 miles on it and I have added another 1,000 miles. So far I have been lucky in the fact the vehicle is still running. it has been about a week now since the light came on and 3... Read more
Incident date: Sep 25, 2025
Vehicle's Apple Carplay was not able to sync with my Apple I-phone. Dealer salespeople and service technicians were not able to sync their own phones either. This seems to be a systematic problem on 2025 and newer Honda motor vehicles. My Honda CRV is currently in the dealerships service departments possession. My loaner vehicle ( 2026 Honda Odyssey) also had the same problem. I could not syn... Read more
Incident date: Aug 29, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 16, 2025
The 8.4 Uconnect radio controls many aspects of the vehicle including hands free communications. When a communication device is paired to the system, at a random time, the device becomes unpaired and hands free communication becomes unusable. Additionally, at a random time, when the steering wheel communication button is pressed, the voice prompt announces "SIRI not connected". At that point, hand... Read more
Incident date: Aug 1, 2025
Vehicle: 2013 Audi RS5 Recall Reference: 37P1 / 37K8 (Transmission Control Module Software Update) After Audi performed the TCM software update for recall 37P1/37K8, my vehicle began displaying “Transmission Overheating – Please Drive Conservatively” warnings during normal driving, especially in stop-and-go traffic. This problem never occurred before the recall update. The warning now happ... Read more
Incident date: Jul 10, 2025
There is a known recall on the fuel pump and the last bulletin from Feb 25 #24008 lists All Vins except ones starting with JHM. My Honda has shut down on 6 occasions. I took it to a mechanic who diagnosed it as the fuel pump is bad. He showed me the bulletin. When I contacted Honda I was told this Vin is not included. it has under 50,000 miles on it. I believe this is somehow being overlooked in t... Read more
Incident date: Sep 13, 2025
The contact owns a 2025 Keystone Kodak Travel Trailer. The contact stated that while the RV was parked in a covered storage unit and her husband was working underneath the RV, there was an explosion. The contact's husband became aware that the front glass door of the RV had shattered without impact. The shower door also experienced a failure. The contact's husband taped and secured the door. The R... Read more
Incident date: Jul 25, 2025
Blender door actuator not working correctly. Interferes with fogging front and side windows. Blows cold on drivers side and warm on passenger side. Heater only heats when set to 84 degrees. If set to 83 or lower cold air on drivers side. Sounds like a known issue with Toyota supras with bmw climate control. Very dangerous in northern az area in winter.
Incident date: Sep 25, 2025
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking n... Read more
Incident date: Sep 25, 2025
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking n... Read more
Incident date: Sep 24, 2025
Over the three years of ownership we have had four occurrences of random stalling when taking left turns, where the engine stalls out, and the emergency parking brake engages. This can easily be a life threatening occurrence as it happens in the middle of the intersection during the left turn and it takes time to confirm the car is turned off, then need to disengage the emergency brake and THEN r... Read more
Incident date: Sep 15, 2025
Dealer advised that that the tires needed to be replace, 4/32 front, 5/32 rear. Car only has 12,277 miles, over half of them are freeway and the remainer are mostly country roads. Service department at the dealership said he has seen examples of bald tires ant 10k miles. Service department said they are too soft of a compound for the heavy car. Tires are Falken ZIEX CT60A A/S 275/45 A21. I norm... Read more
TOYOTA
HIGHLANDER
(2008) - STRUCTURE:BODY
Sep 25, 2025
Incident date: Jun 16, 2025
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness ... Read more
Crash
TOYOTA
HIGHLANDER
(2012) - POWER TRAIN
Sep 25, 2025
Incident date: Aug 1, 2025
The contact owns a 2023 Kia Soul. The contact stated that the battery discharge and Auto START/STOP warning lights were illuminated. The vehicle was included in NHTSA Campaign Number: 23V531000 (Power Train), for which the dealer replaced the electric oil pump controller as the remedy. After the repair, the cruise control was unintendedly activated. The Lane Keep Assist feature was intermittently... Read more
Incident date: Sep 23, 2025
Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creati... Read more
Incident date: Sep 23, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the transmission shifted independently to a lower gear. The contact stated that the downshift of the transmission caused the rear wheels to lock up. The contact pulled over and turned off and restarted the vehicle, and was able to reset the tran... Read more
Incident date: Sep 24, 2025
The electric power steering has failed again this will make it twice in 18 months the last time it cost 1800 dollars to fix it know that only some of the 2010 Mercury Milans are on a recall list unfortunately mine is not on that list why because it is absurd that I should I have to make this repair for 1800 dollars again you cant safely drive this car it takes everything I have to turn the steerin... Read more
Incident date: Sep 12, 2025
While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.
Incident date: Sep 24, 2025
Steering sticks or drags at 11:00 and 1:00. Will not return to center all the time. It is a safety factor. It has not been confirmed by a dealer. Said would be 2 weeks before they could make an appoint. No inspection of any kind. It happens every time I drive it.
TOYOTA
HIGHLANDER
(2021) - ENGINE
Sep 24, 2025
Incident date: Sep 23, 2025
Failed Motor Generator @ 74,000 miles while is covered under the Federal emissions warranty. Vehicle has been off road for 30 days with no ETA on replacement parts
TOYOTA
HIGHLANDER
(2021) - SUSPENSION
Sep 24, 2025
Incident date: Sep 23, 2025
Front suspension upper control arm makes loud creaking/squeaking noises when turning at low speeds. This is a known and widespread issue affecting Tesla Model Y and Model 3 vehicles, caused by premature ball joint wear. This poses a safety risk, as the upper control arm is a critical suspension component and could fail while driving, potentially leading to loss of steering control. Tesla has ack... Read more
TOYOTA
4RUNNER I-FORCE MAX HYBRID
(2025) - ENGINE
Sep 24, 2025
Incident date: Aug 1, 2025
Originally I took my vehicle into Nissan of Gadsden due to issues with the EGR System Failure in April 2025. The egr system was already replaced once a year before, but due to past recalls they replaced the system without appropriate diagnosis/scanning dtc codes. They had the car for 2 weeks and after picking the vehicle up the motor shattered itself while traveling at interstate speeds almost ca... Read more
TOYOTA
4RUNNER I-FORCE MAX HYBRID
(2025) - ENGINE
Sep 24, 2025
Incident date: Aug 1, 2025
The contact owns a 2013 Volkswagen Passat. The contact stated that the vehicle was purchased in 2024 from a Used Car Dealer. The contact stated that the check engine warning light illuminated after the vehicle was driven off the dealer lot. The contact drove to the destination and restarted the vehicle and the message "Distressed Vehicle Start" was illuminated. The contact drove the vehicle back t... Read more
Incident date: Sep 9, 2025
When cruising or coming off a stop, my car is incapable of accelerating promptly if I am trying to get out of the way or even merge into oncoming traffic on a highway. There is a severe acceleration delay perhaps with the throttle body. I have seen online complaints but the dealership said there has to be an actual recall number to correct this. My car has been in several times to fix this. A comp... Read more
Incident date: Sep 23, 2025
When cruising or coming off a stop, my car is incapable of accelerating promptly if I am trying to get out of the way or even merge into oncoming traffic on a highway. There is a severe acceleration delay perhaps with the throttle body. I have seen online complaints but the dealership said there has to be an actual recall number to correct this. My car has been in several times to fix this. A comp... Read more