Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Oct 6, 2025

Was driving about 30 miles a hour and there were no other cars on the road and there were no obstacles in the road and tbe forward collision warning alert started flashing and dinging on the dashboard. There was absolutely no reason it should have gone off this is about the 4th time it has randomly done this now and it’s a bit concerning

Incident date: Mar 29, 2025

I am filing a complaint with the NHTSA regarding persistent transmission slipping in my 2020 Toyota Highlander LE equipped with the UA80-E 8-speed automatic transmission. Since reaching approximately 55,000 miles, I have experienced noticeable slipping, characterized by delayed acceleration, erratic shifting, and occasional lurching, which align with documented defects in the UA80 platform as outl... Read more

Incident date: Sep 4, 2025

Rear facing recline will not hold position. Slides from position number 3 (toddler) back to 1 (infant) while vehicle is in motion. Puts my 3yr old in a laying down position which is not safe

Incident date: Sep 4, 2025

Rear facing recline will not hold position. Slides from position number 3 (toddler) back to 1 (infant) while vehicle is in motion. Puts my 3yr old in a laying down position which is not safe

Incident date: Oct 6, 2025

I have less than 55,000 miles on this vehicle, and my shift linkage bushing has failed, making it so my car is stuck in gear and the shifter inside the vehicle will not work at all. There was a recall in 2019 for this issue, and it seems it hasn’t been satisfactorily remedied and another recall should happen. I purchased the vehicle one year ago (Oct 2024) from a Honda Dealership. This should de... Read more

Incident date: Sep 28, 2025

While stopped at a traffic light on a state highway the idle stop did shut off the engine. When the light turned green, I released the brake, but the engine did not crank or start. After placing transmission into Park, I attempted to start normally. There was no response to the start button being pushed, other than all the typical pre-start warning lights check on the panel. Tried to start with tr... Read more

Incident date: Sep 22, 2025

I took my 2007 Nissan Xterra to the dealer on 08/04/2025 to complete the air bag safety recall. The dealer performed the recall service, but the recall status has not been updated in the system or on the NHTSA website. It still shows as “incomplete.” Because the recall remains listed as open, I am unable to pass my brake and light inspection or complete my vehicle registration with the DMV. I... Read more

Incident date: Oct 5, 2025

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more

Incident date: Jul 1, 2025

The contact leased a 2012 Dodge Challenger. The contact stated that the check engine warning light was illuminated. The contact stated that while driving at 45 MPH, the vehicle stalled. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed with melted wiring. Additionally, the contact noticed smoke coming from underneath the engine. The vehicle was not repa... Read more

Incident date: Oct 4, 2025

Vehicle was involved in a rear end collision. Vehicle was setup to have Emergency Braking enabled and used the Rivian High Regen setting (one pedal driving). In freeway traffic, the vehicle in front slowed quickly. The vehicle initiated emergency braking, but when the vehicle in front sped away, the vehicle failed to release emergency braking thus resulting in the car behind hitting my Rivian. ... Read more

Crash

Incident date: Oct 4, 2025

Crash

Incident date: Sep 7, 2025

Please failure of windshield camera 36160 thr a11 has malfunctioned IDAS

Incident date: Oct 6, 2025

The contact owns a 2024 Audi S5. The contact stated that while his wife was seated in the front passenger’s seat with dam clothing after a workout, the air bag malfunction warning light would illuminate. The contact's wife had to sit on a towel while seated in the passenger’s seat to activate the air bags, and to turn off the warning light. The vehicle was taken to the dealer to be diagnosed. ... Read more

Incident date: Oct 3, 2025

The contact owns a 2019 Ford F-150. The contact stated that while reversing, the rearview camera image was intermittently blank or distorted. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

Incident date: Oct 1, 2025

The contact owns a 2018 Ford Ecosport. The contact stated that while driving approximately 40 MPH, the vehicle lost motive power, shook and vibrated, and then stalled. During the failure, the check engine warning light illuminated, and the oil pressure message was displayed. The vehicle was towed to the local dealer, who diagnosed that the engine had failed due to a faulty oil pump drive belt tens... Read more

Incident date: Sep 15, 2025

I get a engine power reduced warning and check engine light is on for 3 start cycles and goes away. Auto Start/Stop after stopping, lights flicker and power is slow to come back on upon auto start and I get a power steering reduced warning.,

Incident date: Sep 15, 2025

When applying the brakes on my 2024 Hyundai Palisade on a rough surface, the steering wheel shakes violently, and the brakes do not engage properly. I have on multiple occasions ended up in the cross traffic travel lane. So far I have not been in an accident. I took my car in to the dealership and they were unable to duplicate this issue and told me there was nothing they could do. They want me to... Read more

Incident date: Sep 15, 2025

The truck lost power without warning. No warning lights, messages or other symptoms prior to the truck not having any power. Scary because we where traveling at around 40-50 mph and the truck lost power while on the road with other vehicles. The truck is at a dealership now being investigated.

Incident date: Sep 18, 2025

Received a "Service Battery Charging System" dash warning message driving down the highway. Made it home and changed the battery but the issue persists and I can't drive the car. Reading online many complaints/problems with alternator and electrical premature failures. Car is a little more than 4 years old and has only 23,600 miles. Getting the car to the Chevy dealer tomorrow to diagnose prob... Read more

Incident date: Sep 18, 2025

Transmission concern. Randomly rolls forward (about 1-2 feet) when placed in reverse. It rolls forward before it finally catches to reverse. I have rolled into and tapped another vehicle when exiting a parking spot. I have taken it to two different Dealers and they said basically it does that and I need to account for it. This car is a liability.

Incident date: Sep 30, 2025

Safety Complaint – Volvo XC90 Electrical and Airbag Malfunction Issues I am reporting ongoing safety concerns with my Volvo XC90 related to electrical malfunctions and unexpected engine shutdowns while driving. The vehicle has suddenly turned off multiple times, including: •Once before merging onto a highway, •Once while entering a roundabout, and •Once while driving in traffic. Each in... Read more

Incident date: Sep 30, 2025

The K5 - as soon as I began driving it at 0 miles, I noticed it shifted at lower speeds extremely hard. Head-jerking hard during the first drive of each day at speeds below 25mph. Once the vehicle warmed up, the problem would go away and wouldn't appear until the next day - after the vehicle cooled down completely. I thought, maybe there was a break-in period. So I drove it for about 250 total mil... Read more

1 injured

Incident date: Sep 30, 2025

The grommet that goes into the plastic oil pan failed and came out with the oil plug.

Incident date: Sep 22, 2025

Vehicle purchased used at Simmons & Rockwell on [XXX] Mileage 16,323. Mileage 38,559 First Engine Failure & replaced "NEW" July 2019, *** indications & doc of 2nd engine failure about 70k mileage) Mileage 121,163 Second Engine Failure & replaced "NEW" August 2022 and finally Mileage 189,323 with Third Engine Failure Sept 2025 This vehicle had regularly interval oil changes. ALWAYS Serviced & m... Read more

Incident date: Oct 4, 2025

I am receiving a check electronic brake system alert. I can no longer use cruise control, traction control or four wheel drive.

Incident date: Oct 2, 2025

I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and op... Read more

Incident date: Oct 2, 2025

I am reporting a severe safety defect involving the engine and fuel injector system that began two months ago at ≈108k miles (now 109k miles). I have not yet taken the vehicle in for service due to the estimated high repair cost of $2,900. It is critical to note that the same underlying problem was subject to a safety recall for the 2017-2018 model years, but the defect was not fixed for my 201... Read more

Incident date: Oct 1, 2025

While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself... Read more

Incident date: Oct 1, 2025

Bad head gasket. Coolant leaking into cylinders

Incident date: Oct 3, 2025

Rear coil springs broke. No heavy duty cycle. 46,000 miles. Spring retention pads dislocated and destroyed. Powder coat anti rust prevention in 90% good shape. No reason for coil springs to break other than assembly defect or supplier material defect.

Incident date: Oct 3, 2025

I've been waiting for Nissan to come up for a remedy for recall # 25V - 437. I've called the dealership several times and have been told that there isn't a remedy yet for the problem. I first started calling about six weeks ago once I found out about the recall and its potential problems and hazards.

Incident date: Sep 19, 2025

So this has happened three times in the span of a year. When applying the brakes the brake pedal it would go to the floor and several dash lights would come on(service advance trac, wrench light, abs light and parking brake light). As this would happen, we would pull off as safely and quickly as possible and shut the car off. But once we start the car again, everything is fine. When this situation... Read more

Incident date: Oct 1, 2025

I don’t know the exact name of the system that failed but my Bronco would not accelerate after making complete stops. When I would press on the gas pedals to move from a stopped position the Bronco would move very very slowly which in turn almost caused me to have over 3 car accidents as when I would press the gas to move from a stopping position it would move forward very slowly no matter who m... Read more

Incident date: Jul 15, 2025

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and c... Read more

Incident date: Oct 1, 2025

The contact owned a 2015 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 22V413000 (Power Train), 25V544000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention), and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

Incident date: Sep 30, 2025

We leased this R1T from Polestar Boston, though we live in Vt, because it was assured to us that in the event of a warranty or recall issue, Polestar Boston would pick up the car and tow to the service center for the repair. Now with this turn signal recall, the gentelman on the phone told me no... that they will not come repair the recall. That if we want it fixed, we have to drive the 4 h... Read more

Incident date: Oct 1, 2025

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Oct 1, 2025

ABS module has failed and has shut off the cruse control system. The O.E. module is on national back order with no idea of it availability. The unit is still in the vehicle. Non-A.B.S. brakes work. How ever the traction control system is shut off as well as the cruse control system posing a greater risk to all. Search on several internet sites confirms that this issue has been noted to the manuf... Read more

Incident date: Oct 1, 2025

Incident date: Sep 19, 2025

April 2025, Vacuum Pump went out meaning lost breaks going 60 miles per hour down the road after engine light came on. Left me and two children stranded 2 hours from home with no way to get back except a tow. Now September 2025 Cam Shafts are out as well as Vacuum Pump. Stranded boyfriend and I two hours away again. Now metal in oil and warranty is not willing to cover it due to the vacuum pump go... Read more

Incident date: Sep 2, 2025

The contact owns a 2008 Nissan Rogue. The contact stated that while driving on Highway I-10 at 65 MPH, there was an extremely loud popping sound coming from the vehicle. The contact immediately pulled over, assuming there was a failure with the tire. Upon further investigation with her parents, it was determined that the tires were intact, and the abnormal sound came from the side air bag deployin... Read more

Incident date: Dec 20, 2023

The contact owns a 2026 BMW X7. The contact stated that while driving at night, the front driver’s side headlight projected a dark shadow. The contact stated that the further the vehicle was away from an object, the greater the dark shadow was cast. The contact stated that the closer the headlight was to an object, the dark shadow was smaller. The contact stated that the failure obstructed the v... Read more

Incident date: Jan 1, 2024

The contact owns a 2025 Honda Odyssey. The contact stated that after opening the electronic passenger side sliding door, the door failed to electronically close while pressing the close button. The contact exited the vehicle and manually closed the door. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The veh... Read more

Incident date: Sep 17, 2025

The auto stop/start idle function does not re-engage after stopping the engine. This has happened at least 4 times in the last 3weeks with my vehicle. When stopped in traffic or at a light and stop sign the engine idle engages and stops running the engine, when releasing the brake pedal the engine does not turn on as it should and the car stalls. This requires the operator to engage hazard lights... Read more

Incident date: Sep 1, 2025

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 17V408000 (Power Train). The contact stated that while his daughter-in-law was driving approximately 60-70 MPH down the interstate, there was an abnormally loud, unidentifiable sound coming from the vehicle. The contact stated that the brakes were inoperable. The vehicle rolled to th... Read more

Incident date: Sep 28, 2025

While driving, all of my dashboard warning lights turn on at the same time. On several occasions, the vehicle has also completely shut off while I was driving, creating a dangerous situation where I lost power steering & braking assistance. I request that your safety/ recall department investigate this issue immediately to determine whether it falls under an active recall or should be added as a n... Read more

Incident date: Sep 28, 2025

NOVA BUS's in this model year and build series LF26 Unit numbers 2301-2309 have expierienced a high failure rat of the steering gear box. These units are exibiting play in the sector shaft at an ealry age and the play is causing fluid leaks of the steering hydryaulic oil that poses a severe safety risk to the operator, passengers, and the public in and around the vehicles while being driven. We ... Read more

Incident date: May 19, 2025

I have replaced my struts and shocks three times and I am still having trouble with my stability trac

Incident date: May 19, 2025

I understand that every manufacturer is racing to get these vehicles autonomous or something similar to it and I can fully appreciate a world that would be as I'm sick of distracted drivers as it is these days and the police's complicity or the lack of enforcement doesn't help. That said, the pre-collision system in Subaru needs a bit of an overhaul or an option to shut it off permanently and no... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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