Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 138,338 complaints for TOYOTA

Incident date: Jun 19, 2025

Sticky steering with mild clicking noise. Started within past few weeks. While turning the wheel there is a slight resistance and the a release, which could get worse and potentially cause steering issue. Reported to local Honda Dealer and quoted replacement of rack and pinion for over $4,000. Repetitive issues but not consistent. Noted other Honda models and years with same issue already un... Read more

Incident date: May 26, 2025

Coach door hinge (strut) came loose on a trip from OH to main in 2023. (Wind and rain was penetrating into the coach). We feared that the door would completely blow open. We called a roadside repairman who tightened it but could not repair the strut or make the seal tight. Once returned to Ohio we took it to have it repaired- some adjustments were made however the door continues to loosen with use... Read more

Incident date: Jun 17, 2025

Vehicle causes alerts that the indicated functions are not available or need servicing. Vehicle has been serviced at Jeep dealer for repair but continues to emit false messages that the stated safety features are not available. This is a safety hazard due to the alerts causing distraction while driving. Pop up on screen with a beep.

Incident date: Apr 1, 2025

Battery had to be replaced during 1st oil change. Transmission failed at about 30,000 miles and was replaced. Transmission light went on again we were told it was the transmission it was the gear shift assembly (claiming something spilled in it - not true). Not covered and would cost $1350... charged $260 for diagnostic. Had repaired separately, Transmission light is still on. Claiming not co... Read more

Incident date: May 26, 2025

Keep having problems with brakes after taking the vehicle in to the dealership multiple times. They are generating a noise every time I hit the brake.

Incident date: May 26, 2025

The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a s... Read more

Incident date: Jun 12, 2025

Car is shaking heavily when stopped. Several misfires while engaging the brakes. Mechanic is telling me that he has seen many vehicles of this model with faulty purge valves.

Incident date: Jun 12, 2025

Car is shaking heavily when stopped. Several misfires while engaging the brakes. Mechanic is telling me that he has seen many vehicles of this model with faulty purge valves.

Incident date: Jun 12, 2025

When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found ... Read more

Incident date: May 15, 2025

infotainment system safety issues. I have video. Multiple times per week when starting the car and backing the rear camera engages. When placing car in drive the rear camera never shuts off, the sound volume doesn't work, the entire infotainment system completely malfunctions. The safety is when attempting to function the controls the volume will turn up and not able to turn it down, the screen fl... Read more

Incident date: Apr 1, 2022

About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and ... Read more

Incident date: Jun 16, 2025

I have been experiencing the loss of steering assist. This occurs at any time while driving and that, once assist is lost, a message is displayed on the Driver Information Center (DIC) and a chime sounds. Steering control is maintained in manual mode, but requires greater driver effort at low vehicle speeds. In the next ignition cycle, power assist is typically regained and the DIC message is no... Read more

Incident date: Apr 18, 2025

There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

Incident date: Apr 18, 2025

Incident date: Jun 17, 2025

While I was driving on a highway, my vehicles "check engine" and "batter" lights were illuminated and a warning came across the car screen that said something along the lines of "Battery Management System Failure" and then "Powertrain failure". The car was not able to accelerate by pressing the gas pedal, and the heating/cooling features within the car stopped working. I quickly changed lanes to g... Read more

Incident date: Dec 27, 2023

At 1400 miles the truck was running and I put the truck in reverse and the engine light came on and the truck died. The truck started back up but the engine light stayed on. The engine light was for random cylinder Miss fire p0300. And about once a week of so the engine light will come on for a day is so and go off. Since this has happened the fuel milage has been affected. Also sometimes when tru... Read more

Incident date: Jun 13, 2025

The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more

Incident date: Jun 1, 2023

The contact owns a 2021 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. V... Read more

Incident date: May 20, 2025

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH and while depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated that while accelerating 50 MPH or above, the vehicle started to work as intended. The check warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the crankcas... Read more

Incident date: May 21, 2025

On 4/5/2025 I was driving at 35mph and the steering wheel began to violently shimmy. The vehicle became difficult to steer putting safety at risk. Slowed to 25mph but shimmy did not stop. ABS warning light came on and Stabilitrak warning light came on and warning that steering was being was being automatically reduced. Driving became very difficult. Stopped and had car towed to Chevrolet. Car w... Read more

Incident date: Jun 18, 2022

The contact owns a 2018 Honda Odyssey. The contact stated that while operating the vehicle, the vehicle failed to exceed 20 MPH, with the check engine warning light remaining illuminated before the vehicle stalled. The vehicle was towed to the local dealer, who diagnosed the vehicle with connecting rods failure in the engine. The contact was informed that the engine needed to be replaced. The vehi... Read more

Incident date: Oct 15, 2024

The contact owns a 2018 Toyota Rav4 Hybrid. The contact stated that while receiving an oil change by a certified mechanic, the contact was informed that there was no coolant in the coolant reservoir. The mechanic confirmed that the radiator, hoses, and thermostat had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. While the contact was checking the coola... Read more

Incident date: Oct 15, 2024

Exhaust leak in or near exhaust manifold / bellows / flex pipe identical to problem identified in WUJ-95 recall, confirmed by both dealer and independent mechanic. Problem produces 'growl' and fumes in passenger cabin. This problem likely existed when we purchased the car used from LaFontaine Subaru in Commerce, MI.

Incident date: Oct 15, 2024

The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated while accelerating from a complete stop, the vehicle failed to respond within 2-3 seconds and was nearly T-boned by another vehicle. The contact stated that the failure had been recurring intermittently while accelerating from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer seve... Read more

Incident date: Jun 18, 2025

The contact owns a 2018 Honda Accord. The contact received notification of an unknown recall. The contact stated that while driving at various speeds on several occasions, the check engine warning light blinked, and the vehicle lost power. The vehicle was restarted after each failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage w... Read more

Incident date: May 30, 2025

My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has... Read more

Incident date: Jun 17, 2025

a couple of years ago my car started having problems when accelerating, it would not accelerate or almost get to stall without warning, a couple times I got the message " engine fault - service now" . I took my car to the dealership and they could not find the root cause because the message would disappear when turning the car off and on again, therefore they could not reproduce the issue but my ... Read more

Incident date: May 10, 2023

This call actively has a recall on engine rods any Hyundai and some Kia models ranging from 2011 all the way until 2022. They are known for having a faulty motor with active oil consumption and are currently facing several lawsuits and my car is one of these cars facing this issue however, the manufacturer doesn’t want to Fully create a recall on the motor claims that are causing this rapid oil ... Read more

Incident date: May 30, 2025

Incident date: Jun 2, 2025

June 5, 2025 stopped at red light turned green tried to turn left and the jeep flashed the electric red bolt symbol and check engine light came on lost all power would not go when gas pedal was pushed. a/c lost power started blowing hot air and engine turned off. Restarted engine finally got it to go enough to pull out of traffic. Turned off engine opened hood checked battery cables, fuses and al... Read more

Incident date: Jun 2, 2025

The contact owns a 2015 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more

Incident date: May 1, 2025

I was driving at a speed of 60 miles per hour in rainy weather when the car’s emergency braking system suddenly activated. At the same time, the steering wheel locked due to the braking, and I completely lost control of the vehicle. The car spun multiple times before crashing into the center divider of the highway and finally coming to a stop. This was an extremely dangerous incident from a safe... Read more

Crash 2 injured

Incident date: Jun 17, 2025

The contact owns a 2014 Buick Encore. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. In addition, the low air pressure warning light was illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The contact was stopped by the Police due to the taillight on the driver’s side being inoperable.... Read more

Incident date: Jun 17, 2025

The car consumes a lot of oil. After 4000 miles I was under 3.5 qt and the oil pressure light would go off

Incident date: Jun 15, 2025

Reduced power transmission module defective.

Incident date: Jun 15, 2025

Reduced power transmission module defective.

Incident date: Mar 24, 2025

The digital instrument cluster on my 2020 Jeep Gladiator has been completely nonfunctional since late November 2024. This failure means I cannot see the odometer, digital speedometer, and all other vehicle status indicators displayed through the cluster. The problem has been confirmed by an authorized Jeep dealership, which has been unable to secure a replacement part due to a reported supply shor... Read more

Incident date: Jun 13, 2025

The automatic emergency braking system in my vehicle has repeatedly activated without any visible reason. The brakes engage suddenly even when there are no cars, curves, reflective surfaces, or obstacles nearby. This has occurred on straight, empty roads and in clear conditions. We have previously taken the car to the dealership for issues related to sensors and wiring, and were even told at one p... Read more

Incident date: Jun 13, 2025

Certain conditions cause the electrics door locks to not function. When this happens, it is not possible to exit the car from the inside as the door handles are not operative creating a trapped situation potentially leading to injury or death if the case of a fire.

Incident date: Apr 1, 2025

The contact owns a 2014 Ford Escape. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the electrical ... Read more

Incident date: May 27, 2025

I am writing to formally lodge a complaint regarding my Chevy vehicle, which is experiencing significant engine issues. The motor is knocking, and the check engine light has illuminated with trouble codes P0011 and P0016. These codes indicate problems with the camshaft and crankshaft timing on Bank 1 (driver's side in a V6/V8 engine). Specifically, P0011 signifies that the camshaft timing is over... Read more

Incident date: Dec 1, 2023

I own a 2014 Kia Sportage (VIN: [XXX] ) that qualifies under Recall SC147 for engine seizure. The vehicle’s engine has seized randomly with no check engine lights. Was running and driving perfectly and shut off. However, Kia and the local dealership are refusing to repair the vehicle under the recall because the vehicle is not currently registered. This is a clear violation of NHTSA recall requi... Read more

Incident date: Jun 16, 2025

The engine has been rough idling after being put in a GM certified repair shop multiple times within the last year. Also the oil pan has a constant issue with leakage even after doing 3000 dollars worth of work, including the oil pan being replaced. There was a safety recall put out for the Chevrolet Silverado 1500 for this very problem that my vehicle is having ( engine loss of propulsion) recall... Read more

Incident date: Jun 12, 2025

The chest clip has melted 3 times. Each time I have been told by Graco to discontinue use while they send me a knew one. This is not always possible if it happens when we are away from home.

Incident date: Jun 9, 2025

i BOUGHT THE VEHICLE IN FEBRUARY 2025 AND THE WINDSHEILD CRACKED (ROCK HIT IT) WITHIN 3 MONTHS OF PURCHASE. IT IMMEDIATELY SPREAD TO BE IN MY VIEW OF THE ROAD WHICH WAS A SAFETY CONCERN FOR ME AND OTHERS, AND TOO BIG TO HAVE REPAIRED. I TOOK IT TO THE DEALERS BODY SHOP AND HAD REPLACED. AFTER REPLACED, I DROVE IT APPROX. 5O MILES AND SAME THING HAPPENED. I HAVE READ OF LAWSUITS AROUND DEFECT... Read more

Incident date: Jun 16, 2025

While backing into my driveway if a car passes in front on the street my car will not continue backing up. This also happens in parking lots. While backing out of my driveway onto the street and staying in the lane closest to the driveway, traffic in the far lane will cause the car to stop moving even though the street is more than wide enough to accommodate both cars without crossing the doubl... Read more

Incident date: Jun 16, 2025

My vehicle has difficulty starting and sometimes won't even start at all, the motor is irregular/jumpy, and the check engine light and steering wheel light have come on. After getting a diagnostics run at AutoZone the computer indicates it's a fuel pump issue. A second opinion with a mechanic also confirmed it was the fuel pump. After further research I see that the 2019 Honda Fit had a recall for... Read more

Incident date: Jun 16, 2025

Phantom braking on the highway. We were the only car and without warning the car slammed on the brakes. There was nothing for the vehicle to hit in the road or cross traffic.It did this 3x in 35 miles. This has happened both while just cruise control and when the full self driving was on. We are too worried to use either of there is any traffic around us. We have not been to dealership yet. Fast b... Read more

Incident date: Jun 16, 2025

I am filing a complaint regarding my 2023 GMC Yukon Denali Ultimate, equipped with the 6.2L L87 V8 engine, which is currently under NHTSA Recall 24V-266 for a potential engine failure due to defective bottom-end components. I received the official recall notice indicating that the issue poses a serious safety risk, including possible loss of propulsion and engine failure without warning. However,... Read more

Incident date: Jun 4, 2025

The transmission went out in October 2024 and was replaced in November 2024. Since then, the valve body has been replaced twice and probably needs to be replaced again. The car does not shift into/out of third gear properly or consistently which causes very delayed acceleration. This is a safety hazard when entering the roadway, especially merging onto the highway. Chrysler is aware of the valve b... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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