Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Nov 24, 2025
.I am submitting this complaint regarding the handling of two safety recalls affecting my 2024 Jeep Wrangler 4-Door 4xe, which I learned about through my “November Vehicle Health Report” email on November 22, 2025. Since then, I have been in ongoing communication with Jeep, Chrysler Customer Care, and Mopar; however, they have not provided sufficient guidance. 1) Recall 68C: The Vehicle Healt... Read more
Incident date: Nov 24, 2025
.I am submitting this complaint regarding the handling of two safety recalls affecting my 2024 Jeep Wrangler 4-Door 4xe, which I learned about through my “November Vehicle Health Report” email on November 22, 2025. Since then, I have been in ongoing communication with Jeep, Chrysler Customer Care, and Mopar; however, they have not provided sufficient guidance. 1) Recall 68C: The Vehicle Healt... Read more
Incident date: Nov 14, 2025
The contact owns a 2014 Ford F-150. The contact stated that while depressing the accelerator pedal after being stopped or while idling, the “Low Oil” warning light would illuminate, and the gauges would fall to zero. The failure was intermittent. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknow... Read more
Incident date: Nov 14, 2025
While driving through rain on a long car trip, the wipers suddenly became completely inoperable. We could not see and were on a highway causing a serious safety issue. We had to drive very carefully off the next exit ramp. Tried turning on and off the car, no luck. Tried toggling the rain sense on the display and finally wipers came back on. About 20 miles down the road the same thing happene... Read more
Incident date: Nov 14, 2025
Timing cover leak, replaced by dealer once covered under warranty. Few months later same leak occurred in the same park after dealer replacement. Back to the dealer to have checked, dealer found that the head gasket during manufacture/casting has defect causing the head gasket to protrude into the mounting surface for the timing cover gasket/seal causing improper seal and securement. Dealer got Je... Read more
Incident date: Nov 27, 2025
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed both the forward and rearview images simultaneously. In addition, the contact stated that the buttons on the infotainment system were lagging and were sometimes inoperable while pressed. The vehicle was taken to an unknown dealer, where the contact was informed that... Read more
Incident date: Dec 17, 2024
The contact owns a 2024 Honda Civic. The contact stated while driving approximately 15 MPH on a rainy day and pulling into driveway at the residence, the steering wheel became very loose and then very firm. The contact stated that the LKAS feature activated and independently steered the vehicle over to the right. The contact attempted to turn the steering wheel to the left, but the vehicle failed ... Read more
Crash
Incident date: Dec 17, 2024
The heat exchanger (exhaust heat recovery system) on my 2017 Kia Niro has been diagnosed by an authorized Kia dealership as leaking coolant. The failed component can be available for inspection upon request. This failure poses a serious safety risk. The heat exchanger is part of the vehicle’s cooling system, and when it leaks, the engine can rapidly lose coolant while driving. This can lead to ... Read more
Incident date: Nov 22, 2025
I've been having engine & engine cooling problems also fuel system how many car starting up etc.I've been having this problem around July
Incident date: Nov 26, 2025
Electric Drive System Inoperable, sustained an immediate failure upon engaging in Drive mode. Dashboard lit up with warning lights and messages. Luckily was just pulling out onto road when vehicle completely died. Tow service unable to start vehicle with jumper module. After being towed to dealer, was diagnosed with failed ICCU. The original ICCU was replaced previously in January 2025. Luck... Read more
Incident date: Dec 13, 2023
Electric Drive System Inoperable, sustained an immediate failure upon engaging in Drive mode. Dashboard lit up with warning lights and messages. Luckily was just pulling out onto road when vehicle completely died. Tow service unable to start vehicle with jumper module. After being towed to dealer, was diagnosed with failed ICCU. The original ICCU was replaced previously in January 2025. Luck... Read more
Incident date: Nov 25, 2025
I bought this car in August of 2024. It started having issues with the door lock in September and in December I decided to sell it back to the dealer but was in a car accident on the way to the dealership. Unfortunately the door jamming issue caused repair problems and the auto repair shop could not fix the door issues. I lost the car to the repair shop in a lien sale due to the cost of repair whi... Read more
Crash
1 injured
Incident date: Oct 16, 2025
Rear shocks failed at 71,000 miles, front shocks are now failing at 73,000 miles. Vehicle is not driven under harsh conditions and all recommended maintenance has been performed. Service advisor said “the Palisade is notorious for this”. Front rotors/brakes have been reported as in good conditions for months. Now, front rotors are suddenly so warped they need to be replaced immediately.
Incident date: Oct 16, 2025
The contact's father owns a 2003 Ford Crown Victoria. The contact stated that the headlamps would flash and failed to turn on or to turn off as intended. The contact stated that the failure initially occurred intermittently, but the headlights had become completely inoperable. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact related the failure to NHT... Read more
Incident date: Nov 27, 2025
The vehicle has had repeated issues related to the fuel system, including strong fuel odor inside the cabin, a gurgling sound coming from the fuel tank area, and recurring check engine lights shortly after a previous recall repair was completed. The most recent diagnostic from the dealer indicated a faulty fuel tank pressure sensor (G400), but I was initially told the vehicle needed a fuel pressur... Read more
Incident date: Nov 27, 2025
The vehicle has had repeated issues related to the fuel system, including strong fuel odor inside the cabin, a gurgling sound coming from the fuel tank area, and recurring check engine lights shortly after a previous recall repair was completed. The most recent diagnostic from the dealer indicated a faulty fuel tank pressure sensor (G400), but I was initially told the vehicle needed a fuel pressur... Read more
Incident date: Nov 26, 2025
The vehicle has a manufacturing defect in the charge port body seal allowing water intrusion into the vehicle cabin and near high-voltage charging components. This has resulted in dampness and potential mold growth, posing a respiratory health hazard to occupants.
Incident date: Nov 19, 2025
Not charging on Level 1, Level 2 chargers, only level 3. ICCU problem confirmed by dealer diagnostic even after recall software update was installed.
Incident date: Jun 18, 2025
Transmission failed. Pulling into traffic the transmission failed to shift from first gear into second, instead not going into any gear at all, putting my entire family at risk of being struck by oncoming traffic! Engine revved and truck would not move. Then suddenly shifts into third gear jerking violently. Currently in shop for transmission replacement. After a bit of research I found that this ... Read more
Incident date: Oct 15, 2025
When accelerating from a stop, on occasion there is a multi second delay before the vehicle accelerates. I have had a few close calls with oncoming traffic when entering a new road from a stop due to these delays. It is quite worrisome. This has happened since new and after a software flash on the transmission.
Incident date: Oct 15, 2025
Drivers door check makes loud popping sounds , hard to open door .
Incident date: Oct 15, 2025
Consistently after 10-20 minutes of driving with steering assist or immediately upon driving on cold days (under 50F), the steering wheel generates loud squeaking noises with the steering wheel stiffening and becoming harder to turn, creating a potential safety issue. The change is gradual but required a full stop of the car, shutdown, and restart to remedy. This issue has persisted for months... Read more
Incident date: Nov 27, 2025
The Front Trunk on my Model Y is missing emergency release button. there is not way of to exit if kids get trapped in it.
Incident date: Nov 26, 2025
Bad Telematics Unit thats backorderd forever.
Incident date: Nov 25, 2025
Was driving and car turn off on me and wouldn't start I got it towed to Hyundai and they said my engine went out it had oil and everything we don't know why can stopped working has been sitting in my drive way for 3 years because we don't have 13000 that Hyundai told us
Incident date: Nov 25, 2025
Notable brake application pressure without brake light illumination. See attached file for details.
Incident date: Nov 21, 2025
Check engine light came on. Error code 0302 and 0316 on ODB at dealer. Was advised that engine needed to be replaced due to coolant intrusion into cylinder 2 which cause the vehicle to overheat. Engine has 3200 miles on it. Safety hazard due to engine seizing at high speed and causing an accident due to loss of power. Also possible engine fire due to loss of coolant/overheating.
Incident date: Nov 21, 2025
I have had multiple issues with my Polestar 3. Most notably, the vehicle lost all propulsion at highway speeds. My safety was heavily jeopardized as I had to merge across multiple lanes of traffic to reach the shoulder. On the day of the incident, the car's propulsion stopped working 4 separate times. The Polestar service center did nothing other than reset the software and tell me the issue w... Read more
Incident date: Nov 24, 2025
Onstar, my vehicle's core safety communication system, stopped working without notice, without an alert on the dash. Nothing. I press the onstar button and nothing happens. What if I was in trouble? Didn't have my phone? The issue was not communicated to me through the infotainment system. This seems like a serious issue.
Incident date: Feb 6, 2025
The contact owns a 2016 Honda Odyssey. The contact stated while attempting to start the vehicle on several occasions, the vehicle started after the third attempt. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a long crank caused by the fuel pressure bleeding back into the fuel tank. The dealer determined that the fue... Read more
Incident date: Nov 22, 2025
The contact owns a 2024 Honda HR-V. The contact stated while driving approximately 60 MPH, the Collision Mitigation Braking System (CMBS) warning light illuminated, and the vehicle independently decelerated. Several unknown warning lights were illuminated. Additionally, the contact stated that the vehicle warned the driver of the vehicle proximity to another vehicle, or of driving out of the inten... Read more
Incident date: Mar 23, 2023
The vehicle is a 2024 Toyota Tacoma SR5 that was later traded for a 2025 Tacoma SR5 due to a serious safety defect involving the rear brake lines. The problem is the same one described in Toyota’s recall: the rear brake hoses can be damaged by debris, resulting in brake fluid loss and potential brake failure. The safety risk was significant. The vehicle was used to transport a young child, and ... Read more
Incident date: Mar 23, 2023
October 2025----problem with 2017 Chevrolet Colorado WT with 2.5L engine and 6 speed automatic. It has 57,000 miles on it. Original owner--bought new. "StabiliTrak" warning light came on when I first started the pickup in the morning and stayed on. Then a message appeared saying that there could be a steering issue or a control issue operating the pickup and to take it to the dealer for servi... Read more
Incident date: Mar 23, 2023
October 2025----problem with 2017 Chevrolet Colorado WT with 2.5L engine and 6 speed automatic. It has 57,000 miles on it. Original owner--bought new. "StabiliTrak" warning light came on when I first started the pickup in the morning and stayed on. Then a message appeared saying that there could be a steering issue or a control issue operating the pickup and to take it to the dealer for servi... Read more
Incident date: Sep 8, 2025
I am writing to formally file a report regarding the severe mechanical damage to the vehicle I purchased on June 14th, 2024, identified as A 2017 BMW- X1 sDrive28i, with VIN NUMBER [XXX] . It has come to my attention that this damage was not disclosed at the time of purchase, which constitutes a violation of consumer protection laws. As a consumer, I have the right to receive truthful and accurate... Read more
Incident date: Nov 19, 2025
I’ve been noticing a delay in shit out of 1st, 3rd, 6th, and 9th gear. Sometimes it slams but most of the time not. Anyways, this morning on my way to work I passed a slow driver on 2 lane road. After I merged back into the lane, I resumed cruise control and basically lost all power to the wheels. The vehicle I passed about slammed into the back of me. I canceled cruise control to give gas and t... Read more
Incident date: Nov 6, 2025
My rear driveline separated from the rear differential causing the rear differential to seize up. It is available for inspection. This occurred while driving down a highway at 45 MPH, there was some humming noise then it shook for a second and then load pop sound and send me fish tailing down the highway and then sliding sideways being stuck blocking the lane of traffic. I just contacted the deale... Read more
Incident date: Feb 4, 2025
The contact owns a 2017 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal whistling sound coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the fuel pump was fractured and had failed. The vehicle was not repaired. The manufacturer wa... Read more
Incident date: Feb 4, 2025
Jeep Wrangler 4xe (VIN: [XXX] ) has three active recalls with no available remedy. My vehicle has shut down three times while driving, exactly matching the safety defects described in Recall 25V-710, which warns of sudden loss of propulsion. Recalls 25V-741 and 25V-766 warn of potential fire and catastrophic engine failure. Jeep/Stellantis refused to provide a safe remedy or replacement without ch... Read more
Incident date: Nov 19, 2025
Vehicle was operating on the interstate with cruise control activated. Time was approximately 9:15pm. Weather was fair with temperatures in the lower 60's. Speed was approximately 73mph. Without any audible or warning light notifications the engine stalled and all exterior lighting, power assisted braking and steering was lost. The emergency flashers were immediately activated to warn vehicles in ... Read more
Incident date: Oct 15, 2025
The contact owns a 2015 Ram 1500. The contact stated while driving 70 MPH on the Interstate, the electronic throttle warning light illuminated. The contact pulled over to the right side of the road, turned off and restarted the vehicle, but the failure persisted. The contact stated that the failure had occurred on several occasions. The contact stated that he was an independent mechanic and had di... Read more
Incident date: Nov 25, 2025
While driving, the vehicle lost complete power and there was no way to control movement. This event has occurred three times. Two of the events were while manuvering into parking, the third was while moving at speed approximately 40-50mph. There has been no warning lamp or warning of any kind before the occurance. This problem seems to be in relation to the A7C recall that currently has no rem... Read more
Incident date: Dec 14, 2022
The Transmission error continues to flash on the dash. It has now happened on four (4) occasions. Transmission was flushed and still occurs. Diagnostic Error Code P0741 stored. Torque Converter issue. Honda has extended the warranty for most of these vehicles, mine is not showing in the extension. However, it appears to meet all the specifications that it should be covered. Have it at th... Read more
Incident date: Dec 14, 2022
Door handle opening mechanism has not been working correctly for over a year. Multiple attempts to open the door will finally work and the door will open. This is a life safety issue that I have taken up with GM multiple times now and they refused to cover the vehicle. When looking online, dozens of other individuals have also complained about this exact issue.
Incident date: Dec 14, 2022
Trunk lid latch disintegrated, and lid flipped open without warning. Driver vision immediately obscured, leaving trunk contents to be easily dislodged and become hazardous to other motorists; will not secure.
Incident date: Nov 22, 2025
The contact owns a 2018 Ram 2500. The contact stated that the ABS and electronic stability control (ESC) warning lights were illuminated along with an audible chime. The contact had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called an unknown local dealer and was advised that the recall repair was not yet available. The contact also called th... Read more
Incident date: Nov 25, 2025
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination ... Read more
Incident date: May 24, 2025
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination ... Read more
Incident date: May 24, 2025
My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would seem that most of the ones with this problem have fixed the issue by having both fuel pumps replaced which is very expensive and in my opinion... Read more
Incident date: May 24, 2025
Attention warning... If you wear glasses that transition to dark, the system shuts down the car on cruise control. Numerous warning lights and bells. Take a break warning and sounds continuously popping up on the screen. There is no way to disable the eyes forward attention system. You cannot wear sunglasses as it can't see your eyes. I use my cruise control all the time. But the system shuts it... Read more