Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Dec 3, 2025
Vehicle displayed reduced engine power, check engine light, and service brake assist all at the same time. Brake pedal wouldn't move leaving me without brakes. Coasted to stop and shut off car. Brake did not release and now engine won't start. Informed brake vacuum booster pump is problem and ruined motor now.
Incident date: Dec 3, 2025
The car was fully charged and all of a sudden displayed a limited power warning and stopped driving completely. We were stuck on a road and had to get a tow truck. The tow truck was able to get power to the battery to drive it up on the bed. It was fully dead -couldn’t even unlock the doors. It’s been at Hyundai for 3 days and they are replacing the ICCU fuse. From what I read this is a very ... Read more
Incident date: Nov 1, 2025
The contact owns a 2025 Honda Pilot. The contact stated that while driving at 30-35 MPH, an abnormal alarm sound could be heard coming from the crash imminent braking system. The contact stated that the vehicle braked independently. The contact depressed the brake pedal. The contact stated that there were no vehicles in front. The message "brake" was displayed on the dashboard. The vehicle resumed... Read more
1 injured
Incident date: Dec 3, 2025
The low beam headlights lights on my 2013 Acura RDX are very dim, and replacing the bulbs does not make any difference. I have read multiple reports that this is a common problem where the reflective material inside the projector style housing breaks down over time, and that the only fix is to replace the entire headlight assembly on both sides. Due to the poor lighting, I have had several near ... Read more
Incident date: Dec 3, 2025
2019 Honda Odyssey (VIN: [XXX] ) - Fuel injector failure at 51,000 miles, November 2025. Cost: $1,260. KNOWN MANUFACTURING DEFECT: Honda Service Bulletins 20-100, 21-002, 22-002 acknowledge widespread fuel injector failures in 2018-2019 Odysseys caused by debris from manufacturing process. Honda extended warranty to 10 years/150,000 miles for certain VINs. My VIN excluded despite identical failure... Read more
Incident date: Dec 1, 2025
I am filing this complaint because my vehicle is subject to Recall 68C (Battery Fire Risk), and the manufacturer's remedy is inadequate, subjecting me to ongoing risk. Immediate Safety Compliance Failure: I cannot safely comply with the required "park away from structures" directive due to my current living situation. Inadequate Remedy Concern: The proposed fix for 68C is software-based. This i... Read more
Incident date: Dec 1, 2025
eTorque system is failing. Last week when stopped for a red light my truck stalled and would not advance when I applied the accelerator once the light turned green. My vehicle is supposed to ¨wake up¨upon touching the accelerator after going on ¨sleep mode¨whenever stopped. This did not happen and I was nearly rear ended by the vehicle behind me when my vehicle did not engage properly when app... Read more
Incident date: Dec 1, 2025
Jeep has issues two safety recalls 68C and 78C . 78C says that engine can be stopped anytime during driving on highway. But they are not fixing it. Battery issue 68C is going on last four years. Where is the accountability? How can they sell a new vehicle in 2024 when they already knew that it had a defective battery ?
Incident date: Nov 28, 2025
The driver's side wiper doesn't completely clean/swipe the entire windshield and seems to stop short. The only time it completely swipes the windshield is if the windshield is completely wet and constant rain is falling. Otherwise, it stops short when misting and leaves streaks, affecting the driver's complete view of the road. Also, the windshield wiper fluid system seems to waste a lot of the fl... Read more
Incident date: Nov 28, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle independently accelerated. The contact stated that several unknown warning lights illuminated. The contact was able to stop the vehicle by depressing the brake pedal; however, when the brake pedal was released, the vehicle independently accelerated without the accelerator pedal being ... Read more
Incident date: Nov 28, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle independently accelerated. The contact stated that several unknown warning lights illuminated. The contact was able to stop the vehicle by depressing the brake pedal; however, when the brake pedal was released, the vehicle independently accelerated without the accelerator pedal being ... Read more
Incident date: Dec 12, 2024
The power tailgate on my 2021 Honda Odyssey suddenly failed. A “power tailgate problem” warning appeared, and the tailgate became completely inoperable. It would not latch manually or automatically, even when applying force. The latch would spring back open, and no mechanical sound came from the door. Because the tailgate would not latch, the interior lights stayed on, and the vehicle continu... Read more
Incident date: Mar 22, 2022
The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illu... Read more
Incident date: Mar 22, 2022
The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illu... Read more
Incident date: Mar 22, 2022
While driving my brakes failed. I was unable to stop my car, my brake pedal became very stiff and I could not stop my car. There were no warning signs or lights on indicating there were any issues with my car prior to this happening. I had to have my car towed to the dealer. The current estimate is for a vacuum pump failure resulting in camshaft damage. Both need to be replaced. I see other GM... Read more
Incident date: Dec 31, 2023
4 wheel drive system failure and dashboard warning light has been on since late 2024! Took it to a Jeep dealer. They specified a problem with the PTU upon inspection. The part was unavailable for repair. Through the Mopar website, my Jeep has been recalled for this problem since Jan 2025. There is still no fix as of 12/3/25!!!! I phoned dealer to see if it could be repaired as per the recall... ... Read more
Incident date: Dec 31, 2023
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / NHTSA 24V-720 and the newly issued Recall 68C / NHTSA 25V-741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warning... Read more
Incident date: Jul 8, 2025
The contact owns a 2021 Audi Q7. The contact received notification of NHTSA Campaign Number: 25V201000 (Electrical System). The interface turned off, and the touchscreen was inoperable. The CP message was displayed on the instrument cluster. The vehicle was taken to the local dealer, who confirmed that the USB port was not working and was not covered under warranty. The vehicle was not repaired. T... Read more
Incident date: Dec 2, 2025
On Dec 1, 2025 we were driving down the freeway at approx 70 MPH when we heard a loud bang. At first, we thought a tire had blown but that wasn't the case. We started hearing more road and wind noise from above the shade screen. We were close to our Kia dealership so we went directly there. The sunroof glass about the driver and front passenger seats had a large hole and the glass around it was sh... Read more
Incident date: Nov 5, 2025
I am submitting this safety complaint as the vehicle owner of a Tesla that was involved in a collision on November 15, 2025. Although I am the policyholder and registered owner, I was not the driver at the time of the incident. My husband, [XXX] , was operating the vehicle, and Tesla Autopilot/FSD was engaged when the loss of control occurred. At the time of the incident, it was raining heavily, ... Read more
Crash
Incident date: Dec 31, 1969
I am reporting a potential safety defect related to premature rear tire wear on my 2024 Tesla Model Y Performance At 15,482 miles, on May 2, 2025, Tesla’s Paramus, NJ Service Center confirmed an alignment issue and performed a four-wheel alignment. At the same visit, they replaced both rear tires with Michelin Pilot Sport AS 4 275/35R21 103W XL and sold me a Tire Protection Plan for those tires... Read more
TOYOTA
CAMRY HYBRID
(2025) - STEERING
Dec 3, 2025
Incident date: Nov 10, 2025
With the vehicle running, regardless of bein parked or in motion, if I turn the steering wheel either Left or Right, the steering wheel kicks back against the direction the wheel is being turned. Having to fight the steering wheel while driving makes it dangerous while driving at highway speeds around corners, curves, etc. Took it into the dealership and they did verified the issue, their report... Read more
Incident date: Dec 3, 2025
The contact owns a 2018 Honda Accord. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that the engine was revving, and the tachometer was showing an elevated RPM level before the vehicle slowly responded. The contact stated that there were several unknown warning lights illuminated on the in... Read more
Incident date: Nov 29, 2025
The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact... Read more
Incident date: Nov 29, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was t... Read more
Incident date: Nov 29, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was t... Read more
Incident date: Dec 31, 1969
On 29 Nov 2025 while braking at low speed (<10 mph) to park, my 2022 Toyota Venza Hybrid suddenly lunged forward despite firm brake pedal application and no accelerator input. The vehicle accelerated on its own and struck a stationary pole causing front-end damage.
Crash
Incident date: Dec 31, 1969
On 29 Nov 2025 while braking at low speed (<10 mph) to park, my 2022 Toyota Venza Hybrid suddenly lunged forward despite firm brake pedal application and no accelerator input. The vehicle accelerated on its own and struck a stationary pole causing front-end damage.
Crash
Incident date: Dec 12, 2024
On 29 Nov 2025 while braking at low speed (<10 mph) to park, my 2022 Toyota Venza Hybrid suddenly lunged forward despite firm brake pedal application and no accelerator input. The vehicle accelerated on its own and struck a stationary pole causing front-end damage.
Crash
TOYOTA
CAMRY
(2019) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Dec 3, 2025
Incident date: Sep 28, 2025
The contact owns a 2019 Hino Conventional 338-19. The contact stated that the Diesel Emission System (DES) was previously repaired. While driving at 50 MPH, the SCR (Selective Catalytic Reduction) malfunction warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 452,000.
Incident date: Sep 28, 2025
I took my car for service and they found a rusted rear subframe, with a small hole in it. I was informed that the car was not safe for my annual trip from NJ to FL (about 1000 miles). I was also told that this defect was a recall for cars through 2014. My car is a 2015 and I have the same defective part - which is supposed to be manufactured with rustproof material. I am requesting that this c... Read more
Incident date: Oct 12, 2025
I have had all recall updates on the car including a recent one on 10/13/2025. Turned on the heater on the first cold night in Dallas this fall and got the engine warning light. Checked the ODB and code was P1A90(96). I was able to drive it to the dealer with a 40 mph max speed. The funny thing is my ICCU has already been replaced under warranty once like 16 months ago, so it seems the replacement... Read more
Incident date: Oct 12, 2025
I have had all recall updates on the car including a recent one on 10/13/2025. Turned on the heater on the first cold night in Dallas this fall and got the engine warning light. Checked the ODB and code was P1A90(96). I was able to drive it to the dealer with a 40 mph max speed. The funny thing is my ICCU has already been replaced under warranty once like 16 months ago, so it seems the replacement... Read more
Incident date: Oct 12, 2025
The contact owns a 2019 Toyota Camry. The contact stated that while driving 25-30 MPH, the transmission slipped out of gear. There was no warning light illuminated. The contact stated that the failure progressively worsened. The contact stated that while driving, the vehicle failed to accelerate properly or exceed 15 MPH, and the vehicle stalled in the middle of the highway. The check engine warni... Read more
Incident date: Jul 16, 2024
I closed my driver door and the back window just shattered. The glass just exploded.
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Dec 2, 2025
Incident date: Dec 1, 2025
Car shuts off & other lights light up on dash. Not driving over 20mph.
TOYOTA
HIGHLANDER
(2019) - ENGINE
Dec 2, 2025
Incident date: Dec 1, 2025
Car shuts off & other lights light up on dash. Not driving over 20mph.
TOYOTA
HIGHLANDER
(2023) - POWER TRAIN
Dec 2, 2025
Incident date: Dec 1, 2025
•What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission and power train failure during normal operation. Vehicle was occupied by mother and two small children. Vehicle produced a whining noise, delay in shifting and power failure. No warning lights appeared to give any indication of failure prior to occurring. Vehicle is available for... Read more
Incident date: Nov 21, 2025
I had just replaced the transmission (R1080; 6 cyl 3.5L Turbo) on September 3, 2025 due to P0734-00 (Gear 4 incorrect Ratio and P07F7-00 (Gear 10 incorrect Ratio). The transmission matter can be referenced on NHTSA ID # XXX. On September 30, 2025, while driving down the parking deck ramp (at 3-5mph) my check engine light came on with code P0022 (camshaft timing); resulting in replacement of the ... Read more
Incident date: Dec 2, 2025
My vehicle, a 2023 Jeep Wrangler 4xe (VIN [XXX] ), is under recall stating: “A vehicle fire can result in increased risk of occupant injury.” “Owners are advised to refrain from recharging.” “Owners… are advised to park away from structures.” “The remedy… is not currently available.” Vehicle also has front-end instability at 65+ mph. I notice it starting to vibrate/wobble. De... Read more
TOYOTA
HIGHLANDER
(2019) - STEERING
Dec 2, 2025
Incident date: Aug 15, 2025
I was using the snow mode because there was a little bit of snow and ice on the road. I had been driving it that morning and did not have a problem until I turned in to my street. I turned right and the steering and brakes and accelerator all locked, leaving me where my car slid across the road and the left drivers side tire ran over the curb. I was not able to correct anything as everything locke... Read more
Crash
TOYOTA
HIGHLANDER
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 2, 2025
Incident date: Aug 15, 2025
I was using the snow mode because there was a little bit of snow and ice on the road. I had been driving it that morning and did not have a problem until I turned in to my street. I turned right and the steering and brakes and accelerator all locked, leaving me where my car slid across the road and the left drivers side tire ran over the curb. I was not able to correct anything as everything locke... Read more
Crash
Incident date: Aug 1, 2025
The vehicle is affected by Toyota Safety Recall 23TA15 / 23TB15 (NHTSA 23V865) involving the front passenger Occupant Classification System sensor. The recall notice states that the sensor may have been improperly manufactured, which could prevent the passenger airbag from deploying in a crash. As of 2025, the manufacturer continues to list the remedy as “not available,” far past the originall... Read more
Incident date: Aug 1, 2025
Adaptive cruise control issue and transmission issue transmission is whining. Vehicle taken to the dealer and I am told nothing is wrong with the vehicle.
Incident date: Aug 1, 2025
Adaptive cruise control issue and transmission issue transmission is whining. Vehicle taken to the dealer and I am told nothing is wrong with the vehicle.
Incident date: Oct 10, 2025
Fan Assembly - Nissan (21481-6MA0B) failed at 68,000 miles. Can can overheat and car will fail. This fan helps cool the AC and radiator.
Incident date: Nov 21, 2025
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated that while driving at 50 MPH, the contact became aware of water entering the cabin of the vehicle from under the glove compartment on the passenger’s side. A dealer was contacted. The vehicle was taken to dealer where it was diagnosed and determined the electrical system needed to be replaced. The vehicle was not repaired. The contac... Read more
Incident date: Oct 11, 2022
On 11/29/25, my vehicle stalled in the middle of the expressway during high speed traffic. This has happened multiple times but this is the first time this has happened while I am on the expressway. An error message came across the dash “engine malfunction” and I was unable to accelerate. I had the vehicle towed to the dealership and they reprogrammed something. I have filed a complaint about ... Read more
Incident date: Oct 11, 2022
Car turns off suddenly while driving on the freeway at freeway speeds.
Incident date: Dec 2, 2025
PER HENDRICKS CHEVROLET IN HOOVER, AL "INSPECTED REAR DIFF FOR METAL & FOUND LAARGE AMOUNTS OF METAL ON DRAIN PLUG MAGNET. RECOMMEND REPLACING REAR DIFF DUE TO LARGE AMOUNT OF METAL FOUND IN OIL." There was no warning on the vehicle; however, you can hear it loudly when a left or right turn is made.