Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Dec 10, 2025
Power Transfer Unit is showing error codes as my Service 4WD has been activated for warning light. Research shows many Jeep Cherokees from 2014-2019 were recalled for same issue. My Jeep Cherokee was not and now I have the PTU issue. My vehicle is 4WD and it cannot be used, long term effects can cause problems for my vehicle.
TOYOTA
SIENNA HYBRID
(2025) - ENGINE
Dec 10, 2025
Incident date: Oct 10, 2025
1st Issue: Braking noises while applying brakes. While applying brake pressure to brake pedal there are squealing, grinding, gargling (liquid) sounds coming from the front of the vehicle. There are no lights or warnings displayed. This has been happening since bought new back in may of 2024. This issue has been brought up to the service department at the Volkswagen dealership where purchased multi... Read more
Incident date: Dec 10, 2025
Backup camera shows three to four feet before red collision line is not accurate causing severe damage to my garage door.
Crash
Incident date: Dec 10, 2025
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts were not yet available for the recall repair. The contact stated that parts had not yet been available for six months. The contact was concerned that the vehicle could lose motive power while driving at 65 MPH. The contact stated that if the failure oc... Read more
Incident date: Dec 10, 2025
The sensor lights constantly come on and then the engine light comes on. When I got the engine light read, it says I need a new mass airflow sensor. I have replaced this sensor 3 times now and the air filter, the same issue is occurring over and over again. Every sensor light comes on and the car starts to decelerate while you are driving making it difficult to press the gas or accelerate to a hig... Read more
Incident date: Dec 6, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The dealer stated that the part was not yet available. The contact stated that while the vehicle was idling, there was an abnormal clicking sound coming from the engine. The local dealer was contacted. The manufacturer was not made aware of the issue. The failure... Read more
Incident date: Dec 9, 2025
My 2013 Hyundai Sonata qualifies for a Lifetime Warranty engine replacement under the Theta II Class Action Settlement. The dealership is refusing coverage unless I provide maintenance records, even though the settlement prohibits denial based solely on missing records or the presence of sludge. Hyundai must prove neglect caused the failure, which has not been demonstrated. I am requesting review... Read more
Incident date: Dec 9, 2025
# **NHTSA Complaint Answers** ### **1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The **engine** failed due to **sudden and extreme oil consumption** that resulted in the engine being completely dry of oil despite regular maintenance. This caused internal damage including **CVVT (Continuous Variable Valve Timing) system failure**, bearing d... Read more
Incident date: Dec 10, 2025
I’ve noticed that my Toyota Tundra occasionally fails to start moving from a complete stop at a light or stop sign and hesitates. I’ve pressed the gas pedal all the way down, but it doesn’t respond. It usually takes a second attempt before it will move from a stopped position. This first happened during my first week of owning the truck and has occurred a few more times since. I didn’t th... Read more
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Dec 10, 2025
My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the... Read more
Incident date: Dec 9, 2025
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not yet taken possession of the vehicle since the vehicle was pu... Read more
Incident date: Dec 9, 2025
VEHICLE IS PUTTING OUT A VERY STRONG GASOLINE ODOR, ESPECIALLY WHEN SITTING IDLE. I LOOKED UP PREVIOUS RECALLS ON THE VEHICLE AND SEEN WHERE THERE WAS A RECALL I BELIEVE IN 2022 FOR SIMILAR ISSUES.
Incident date: Dec 1, 2025
Since January 2023, my truck stability control system has been disabled related to CB4 NHTSA 24V-896 recall. TWO years! I can't sell the truck like this & I have no idea when it will result in an accident. Stellantis needs to be held accountable. Every contact with them results in a response of waiting for parts. I've had no choice but to drive another 18000 dangrous miles with this vehicle.... Read more
Incident date: Dec 1, 2025
The contact owns a 2005 Ford F-150. The contact stated that while driving at 55 MPH, while the brake pedal was depressed, the brakes failed to engage; the contact pulled the vehicle into a Home Depot parking lot, exited the vehicle, and discovered that the engine compartment was on fire. The Home Depot employees came out to the vehicle and extinguished the fire with a fire extinguisher. The Fire D... Read more
Fire
Incident date: Dec 1, 2025
The contact was driving a 2006 Dodge Viper. The contact stated that while driving at 60 MPH, the rear differential locked, causing the rear tires to not rotate. The rear of the vehicle then skidded and crashed into a ditch, and flipped, coming to a stop 100-150 feet upside down in the ditch. The air bags failed to deploy. The contact mentioned that the rear differential was previously serviced at ... Read more
Crash
1 injured
Incident date: Nov 22, 2025
My Jeep is disabled due to a drivetrain failure covered under Jeep’s XJ1 Warranty Extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power Transfer Unit (PTU) failure under warranty extension XJ1. Vehicle is disabled and cannot be... Read more
TOYOTA
SIENNA HYBRID
(2025) - POWER TRAIN
Dec 10, 2025
Incident date: Dec 10, 2025
The bearing in the transmission has failed at 92384k miles. This is a known issue and Toyota has not issued a recall. My car is currently at the dealership I am waiting to hear if it's to be repaired or replaced.
Incident date: Sep 12, 2025
The contact owns a 2016 Ford Taurus. The contact stated while reversing, the rear-view camera displayed a partial image. The contact stated that because of the failure while reversing, the contact had to keep turning around to see what was behind the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: ... Read more
Incident date: Nov 11, 2025
Backing out of parking space resulting to damage to both vehicles . Brake\gas pedals. Position of driver ( body turned) relative to pedals while backing car can allow drivers foot to be in contact with both pedals. Increased pressure on the brake can allow increased pressure on the gas pedal allowing the vehicle to continue in a reversed direction . Can strike a person or object resulting in... Read more
Crash
Incident date: Nov 11, 2025
Backing out of parking space resulting to damage to both vehicles . Brake\gas pedals. Position of driver ( body turned) relative to pedals while backing car can allow drivers foot to be in contact with both pedals. Increased pressure on the brake can allow increased pressure on the gas pedal allowing the vehicle to continue in a reversed direction . Can strike a person or object resulting in... Read more
Crash
Incident date: Nov 11, 2025
failure of passenger sensor for air bag
Incident date: Dec 7, 2025
While driving in approximately 10°F weather after the vehicle had been parked outside overnight during snowfall in Chicago, the vehicle displayed a warning that said “Do Not Drive — Maximum Speed 43 MPH.” At the same time, the brake pedal became extremely hard and the vehicle had significantly reduced braking ability, requiring much longer stopping distance. This occurred without any brake... Read more
Incident date: Apr 5, 2025
Tailgate latch fails and the gate opens while driving. This happened to me and I lost part of my load on the road causing a dangerous situation to other vehicles I can also lose valuable items or they could get damaged. I notified the dealership about this on two occasions and was told that there was no recall on the 2018 but other years were covered .
Incident date: Apr 5, 2025
The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact state... Read more
TOYOTA
SIENNA HYBRID
(2025) - AIR BAGS
Dec 10, 2025
Incident date: Dec 10, 2025
URGENT Complaint: NO RESPONSE to Demand for Rescission - Odometer Fraud, Deceptive Practices - Banner Ford of Monroe, LA
TOYOTA
SIENNA HYBRID
(2026) - POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Dec 10, 2025
Incident date: Dec 10, 2025
The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning light... Read more
Incident date: Dec 5, 2025
Early 2024 and it continues today, I randomly get an alert about my braking system needing checked but then the message will go away and everything works fine. I finally took it to Keer Automotive dealership in New Lexington OH in March 2024 to see what was going on and they advised there was an issue with the ABS module and the part wasn't available but they were expecting it in May 2024 and it ... Read more
Incident date: Jun 8, 2022
Early 2024 and it continues today, I randomly get an alert about my braking system needing checked but then the message will go away and everything works fine. I finally took it to Keer Automotive dealership in New Lexington OH in March 2024 to see what was going on and they advised there was an issue with the ABS module and the part wasn't available but they were expecting it in May 2024 and it ... Read more
TOYOTA
HIGHLANDER
(2018) - LANE DEPARTURE: BLIND SPOT DETECTION
Dec 9, 2025
Incident date: Nov 17, 2025
A car approached my blind spot and the blind spot detection did not alert. I tried to change lanes assuming the system was functioning and nearly ran someone off the road. Shortly after this the “service blind spot detection light” came on. Following this failure the vehicle telematics went out rendering the paid on star safety system useless. Parts to remedy the issue on indefinite back order... Read more
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Dec 9, 2025
Incident date: Dec 9, 2025
I will be going 50-65 mph down the highway and my jeep will just die. It will die for about 10-15 seconds then start again. This is very dangerous. I have talked to multiple people that this has happened too.
Incident date: Dec 9, 2025
My back up camera glitches out where it works one moment and then it doesn’t an I get a message says that the back up camera doesn’t work to call dealership.
Incident date: Dec 9, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that after starting the vehicle and then turning off the vehicle and entering the residence, the contact then attempted to restart the vehicle, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact was unable to roll down the windows. The contact was assisted with jumpstarting the vehicle. The vehicl... Read more
Incident date: Dec 9, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that r... Read more
Incident date: Nov 15, 2025
Driving and something came from underneath the vehicle and cause me to swerve in all the airbags deployed
Incident date: Dec 9, 2025
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transm... Read more
Incident date: Dec 9, 2025
You can be driving down the road, and all your gauges will stop working, and all the warning lights on the dash will light up. The first time this happened my wife got stuck at a gas station all the warning lights were on and the car would not start, people tried to jump it and it would not affected at all. I looked on the internet and found were someone said to beat on the passenger side floorboa... Read more
Incident date: Nov 29, 2025
The sun shade for my 2020 Explorer has now joined the list of many others, where the sunshade drops and as it is now, I can’t see out my rear view mirror. Very dangerous!
Incident date: May 9, 2025
Infotainment system is restarting itself repeatedly every 30 seconds to every few minutes.This has been going on for about 2 weeks. The component has not yet been inspected by a 3rd party.
Incident date: May 9, 2025
Description of the Problem: My 2018 Kia Soul has a recurring and unresolved safety issue involving sudden loss of power while driving. The check-engine light repeatedly comes on, and at times the vehicle will hesitate or lose acceleration unexpectedly, creating a risk of being unable to maintain speed in traffic. Chronology: This issue has been occurring for over a year. I have taken the vehicle ... Read more
Incident date: May 9, 2025
Description of the Problem: My 2018 Kia Soul has a recurring and unresolved safety issue involving sudden loss of power while driving. The check-engine light repeatedly comes on, and at times the vehicle will hesitate or lose acceleration unexpectedly, creating a risk of being unable to maintain speed in traffic. Chronology: This issue has been occurring for over a year. I have taken the vehicle ... Read more
Incident date: Mar 28, 2025
Odometer Fraud. The contact owns a 1991 Porsche 911. The contact stated that the vehicle was recently purchased from a dealer in the State of Utah, and the Utah dealer had purchased the vehicle from the importing dealer in the State of Georgia. The dealer in Georgia had purchased and imported the vehicle from a dealer in Europe in 2023. The contact stated that after purchasing the vehicle, the dea... Read more
Incident date: Mar 28, 2025
1) FULL SUPERVISED DRIVINGD ENTERED 3 LANES OF ON COMING TRAFFIC. A TRUCK AVOIDED BROAD SIDING THE DRIVERS DOOR OF MY VEHICLE BY ENTERING ON COMING TRAFFIC DRIVING IN THE OPPOSITE DIRECTION. LUCKILY THE ON COMING TRAFFIC STOPPED FOR THE TRUCK. THE NAVAGATION SYSTEM SEEMED TO BE LOST AS WELL. 2) THE DRIVER'S SEAT BELT ALERT ALARM BEGAN TO CONTINUALLY GO ON STATING THAT THE SEAT BELT WAS NOT FAS... Read more
Incident date: Mar 28, 2025
1) FULL SUPERVISED DRIVINGD ENTERED 3 LANES OF ON COMING TRAFFIC. A TRUCK AVOIDED BROAD SIDING THE DRIVERS DOOR OF MY VEHICLE BY ENTERING ON COMING TRAFFIC DRIVING IN THE OPPOSITE DIRECTION. LUCKILY THE ON COMING TRAFFIC STOPPED FOR THE TRUCK. THE NAVAGATION SYSTEM SEEMED TO BE LOST AS WELL. 2) THE DRIVER'S SEAT BELT ALERT ALARM BEGAN TO CONTINUALLY GO ON STATING THAT THE SEAT BELT WAS NOT FAS... Read more
TOYOTA
HIGHLANDER
(2015) - LANE DEPARTURE: ASSIST
Dec 9, 2025
Incident date: Dec 7, 2025
Vehicle: 2018 Toyota C-HR (Base Model) Issue: CVT Transmission Failure I am submitting this complaint regarding a serious defect in the CVT transmission of my 2018 Toyota C-HR. After owning it less than 2 years, the vehicle developed transmission problems that rendered it unsafe and ultimately undrivable. Multiple mechanics, including a dealership and a transmission specialist, confirmed the issue... Read more
TOYOTA
HIGHLANDER
(2015) - POWER TRAIN
Dec 9, 2025
Incident date: Dec 7, 2025
Vehicle: 2018 Toyota C-HR (Base Model) Issue: CVT Transmission Failure I am submitting this complaint regarding a serious defect in the CVT transmission of my 2018 Toyota C-HR. After owning it less than 2 years, the vehicle developed transmission problems that rendered it unsafe and ultimately undrivable. Multiple mechanics, including a dealership and a transmission specialist, confirmed the issue... Read more
TOYOTA
HIGHLANDER
(2015) - ENGINE AND ENGINE COOLING
Dec 9, 2025
Incident date: Dec 7, 2025
The contact leased a 2023 Jeep Wrangler. The contact stated that the engine overheated on several occasions while driving approximately 25-50 MPH. The driver was able to pull over safely. The temperature gauge warning light was displayed. The message “Engine Overheated – Pull Over” was displayed. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The v... Read more
Incident date: Dec 9, 2025
While driving the car approaching a stop the brake pedal suddenly went almost all the way to the floor. It stayed that way for the next couple of days before going back to a fully functioning brake pedal. Months later it happened again this time without repairing itself. We took it to a local mechanic as well as the local Ford dealership twice. Their computer did not detect anything wrong and yet ... Read more
Incident date: Dec 9, 2025
onstar telematic module failed. dealer stated it shorted internally. upon researching online this is a pretty common issue. this module is important to safety as it can detect & report crashes, help get first responders on scene in the event of a crash, etc. my vehicle was less than three years old and had an active onstar subscription at the time of failure.
Incident date: Dec 9, 2025
At a low speed, between 10 and 15 mph, the forward collision system automatically triggered and brought the car to an immediate stop. While we were lucky that no car was following behind us, the passenger and I experienced significant whiplash and lasting back pain as a result of this. The vehicle has not been inspected by anyone, and not been reproduced. The forward collision system flashed (red ... Read more
1 injured
Incident date: Dec 3, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.