Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
TOYOTA
LAND CRUISER HYBRID
(2025) — ENGINE
Sep 3, 2025
Incident date: Aug 27, 2025
My engine sometimes shuts down and states it's a Engine Malfunction, Power Reduced, Service Now.
Incident date: Sep 3, 2025
Vehicle: 2020 GMC Sierra Denali 1500 (VIN: [XXX] ) Description of the Problem: My 2020 GMC Sierra Denali has developed serious engine problems that create unsafe driving conditions. On [XXX], I documented loud knocking and clicking noises coming from the engine. The vehicle also shows warning lights and unpredictable performance. Because of these defects: •I cannot safely drive the truck witho... Read more
Incident date: Aug 28, 2025
I own a 2017 Kia Optima. My vehicle was brought in for the tail light recall at Lupient Kia, but the dealership only replaced a bulb and refused to replace the harnesses. I was told by the service advisor (Brad Baranowski) that my tail lights had “nothing to do with the recall” and that I would need to pay $210 for a diagnosis, even though I am still experiencing the exact defect described in ... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — POWER TRAIN
Sep 3, 2025
Incident date: Aug 19, 2024
The contact owns a 2019 Chrysler Pacifica. The contact stated that upon reversing out of the driveway, the contact attempted to shift out of reverse(R), but the gear shifter remained stuck in reverse(R). The contact noticed that the gear shifter indicator light was inoperable. The contact stated that the vehicle felt like it was in neutral(N) and was rolling backwards. The contact stated that the ... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — POWER TRAIN
Sep 3, 2025
Incident date: Aug 19, 2024
Rear differential was replaced on 8/2/23 under warranty due to banging and vibration . Since then I feel that problem on 8/2/23 was caused by the transfer case issues, slowing down the jeep would bang when coming to a stop, as if someone hit us from behind. Whet to the dealer today 9/3/25 and the told us we needed a new transfer case and other related issues.
Incident date: Jun 15, 2025
The contact owns a 2024 Porsche Macan GTS. The contact stated that while driving at an undisclosed speed with the Adaptive Cruise Control activated without other vehicles or objects nearby, the Forward Collision Avoidance system activated. Within seconds, the Forward Collision Avoidance: Automatic Emergency Braking briefly applied the brakes, jolting the vehicle slightly but not bringing it to a c... Read more
Incident date: Sep 3, 2025
I have experienced an Instrument Panel Cluster (IPC) display failure, and the vehicle is available for inspection upon request. This failure poses a direct safety risk to myself, my passengers, and others on the road. The display initially flickered and flashed, which created a driving distraction, and now it has gone completely blank. Without the IPC, I cannot monitor the speedometer, fuel level... Read more
Incident date: Jun 2, 2025
The collision warning doesn't warn sometimes. Nothing goes off when Im approaching and or have slammed on my breaks to avoid a collision. Sometimes it goes off at a great distance when it doesn't make sense to go off. I just bought the car used and have noticed this a lot. Also sometimes lane departure corrects and sometimes it doesn't. Something is off.
Incident date: Jun 2, 2025
On the morning of July 8th our carbon monoxide detector went off. It woke us up at 4:00 a.m., I went down to check what was beeping open my garage door to see where the smell is coming from and my garage was close to 100°. I woke up my boyfriend and we tried to get the car out of the garage and into the driveway. The car was towed to a dealership near us, and they have had the car ever since, tod... Read more
Fire
Incident date: Sep 2, 2025
The emblem on my car contains a sensor/radar for adaptive cruise control and foward collision warning that is also connected to automatic emergency brakes. The safety of me and my [XXX] old are at risk because if I needed assisted braking/collision warning, my car no longer provides that. The braking on my car feels as if I am needing to apply a lot of pressure on the brake to stop completely or ... Read more
Crash
Incident date: Sep 2, 2025
The moon roof shade came down, completely blocking the rear view
Incident date: Sep 1, 2025
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the vehicle stalled with several unknown warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The vehicle was taken to the... Read more
Incident date: Aug 11, 2025
Vehicle stalled on the road,coming to a total stop,very dangerous because of the trafic.Vehicle cranks but not start.Fuel pump power control module failed,code p203f.Take to Vera Cadillac dealer for repair .This happened 2 times ,at 13765 milles and 29342 milles
TOYOTA
HIGHLANDER
(2021) — BACK OVER PREVENTION
Sep 2, 2025
Incident date: Aug 28, 2025
The contact owns a 2013 Lincoln MKZ. The contact stated that while reversing, the back-over prevention camera screen turned off and turned on independently. Additionally, there was a message to contact the dealer displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufac... Read more
Incident date: Aug 4, 2025
About a year ago, I was driving at speeds of approximately 10-15 mph when my car braked and immediately brought me to a dead stop despite no obstacles being present in the roadway. It appears the automatic emergency braking system malfunctioned. Had there been a car behind me, it likely would have caused an accident. On August 15, 2025, I was driving on the freeway using the adaptive cruise cont... Read more
Incident date: Mar 15, 2025
Airbags did not deploy at impact.
Crash
Incident date: Jun 1, 2025
Parked vehicle for a week in driveway. Sometime during that week side curtain airbag inflator unit exploded causing significant damage to the roof and interior of the truck. Vehicle was powered off and was not involved in a collision when this incident occurred. Vehicle was not included in the recall for this problem and I was never notified this could be an issue. If there had been a passenger in... Read more
Incident date: Aug 29, 2025
Car Play, GPS, Voice Control system. Car Play and GPS is always off, sending wrong directions to get to a place. Voice control system interacts without being started by driver. I have been to the dealership where I bought the car; they know and acknowledge there is something wrong but they said there is no resolution at the moment.
Incident date: Sep 2, 2025
I was driving home and the car kind of jerked, like it was down shifting, and the engine light came on. If I had to stop, it would almost stall out. When I got home I checked the oil and it was bone dry, however, my oil light never came on and I am diligent about oil and filter changes. I added oil to it, but the engine light still is on (flashing). The recall shows two, one for the hitch and ... Read more
Incident date: Feb 6, 2025
I was having issues with my car starting. Once I got it started a large cloud of white smoke rolled out of the exhaust. As I drove it the overheat warning came on. I took it in to a shop. I was advised that a coolant intrusion into the engine cylinders, particularly with EcoBoost engines. This issue stems from a design flaw in the open deck engine block, which can lead to misfires, white smoke, ... Read more
Incident date: Feb 6, 2025
The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for t... Read more
Incident date: Aug 27, 2025
The contact owns a 2022 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 2, 2025
The factory leather dashboard has detached/ungluded in places both on the driver and passenger side. Now the dashboard cover in the passenger area does not properly line up and has bubbled up on top of the passenger air bag door. There is a high possibility that this defect will prevent the passenger air bag from properly functioning or not function at all during an accident. Several Cayenne ow... Read more
TOYOTA
HIGHLANDER
(2021) — ENGINE AND ENGINE COOLING
Sep 2, 2025
Incident date: Aug 24, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at approximately 20 MPH, as he was slowing to exit a highway, he observed that a warning "low power mode" had illuminated on the instrument cluster. The contact stated that the vehicle stalled at the same time the warning illuminated. As a result of the loss of power, the contact crashed into the passenger side of the vehi... Read more
Crash
Incident date: Jun 1, 2025
Excessive rain condensation is blocking the front drivers headlights. This is a known issue which BMW refuses to repair under my OEM warranty. This is a known issue with many BMW’s leading to safety issues and electrical issues. The water is pooling in my headlight.
Incident date: Aug 11, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at a moderate speed, the fuel warning light had appeared on the instrument panel. After fueling the vehicle at a gas station, the vehicle began to hesitate while depressing the accelerator pedal, with several warning lights, including the "Engine Power Reduced" and "Service ESC" illuminated. Due to the failure,... Read more
TOYOTA
HIGHLANDER
(2019) — ENGINE
Sep 1, 2025
Incident date: Mar 31, 2025
The engine light has turned on, I have taken it to different shops and they can’t find the issue
Incident date: Aug 30, 2025
When driving long distances (10+ miles), the entertainment system suddenly goes black and shows an error message that says “Network Communication Lost. MOST Net Off.” This includes the CarPlay/navigation system, backup camera, etc. which causes distractions, navigation challenges, and impacts safety when happening mid-drive. It takes between 30 seconds and 3 minutes to re-boot. It typically ha... Read more
TOYOTA
COROLLA MATRIX
(2006) — FUEL/PROPULSION SYSTEM
Sep 1, 2025
Incident date: Sep 1, 2025
The transmission has failed and fuel propulsion. While driving on the highway with no warning it slowed down considerably, which almost caused me to be rear-ended. Yes, it's even inspected. No warning lamps. PLEASE CHECK, THERE ARE HUNDREDS OF 2015 FORD ESCAPES WITH FAULTY TRANS AND FUEL PROPULSION ISSUES.
TOYOTA
REDUNDANT SIENNA
(2022) — UNKNOWN OR OTHER
Sep 1, 2025
Incident date: Aug 29, 2025
The leather dash on my vehicle is peeling back due to shrinkage. It is shrinking and peeling back from the front of the windshield. I am concerned it will effect the ability for the passenger side airbag to function properly.
Incident date: Sep 1, 2023
my cluster went black. No dash lights. No speedometer. no odometer. no cruiz control nothing works. the 2022-23-124 47,000 have been recalled .. Why not the 2021? Its the same part.. tHIS IS A DISASTER. TOTALLY UNSAFE TO DRIVE .
Incident date: May 1, 2025
I am writing to formally report a serious safety incident involving my [2022 Honda CRV], which is currently under warranty. On [XXX], while my wife was driving along the [XXX] from Soldotna to Anchorage, Alaska, the sunroof of my vehicle spontaneously exploded without any external impact or provocation. At the time of the incident: The temperature was approximately 65°F, eliminating thermal st... Read more
Incident date: Aug 31, 2025
The jeep has an ABS module that went bad. I have been waiting months- perhaps over a year, and there is still no estimate on the part coming in. It is an essential part, one with no generic replacement. It is illegal for jeep to just leave all of us hanging.
Incident date: Aug 21, 2025
While driving my car I will get a sign that pops up flashing says “check hybrid system stop vehicle and turn off engine” with a HEV inside of a yellow triangle. Some times it will go off on its own but most times I have to pull over turn my car off and then once I start it back it’s fine. Some times my car will loose power but no too often. It’s very unsafe and happens randomly. I also not... Read more
Incident date: Dec 17, 2023
Timing chain and misfire bank 1 and bank 2 crank shaft and crank sensor issues.
Incident date: Dec 17, 2023
Check engine light came on. Chevy traverse lost power and would not shift past 45 miles an hour. Once parked a bad bucking when put into reverse and loss of power or the vehicle would not move and revved as if out of gear despite being put into gear. Had vehicle towed to Hubert Vester Chevrolet in Wilson NC where we purchased it with no remedy because symptoms would not replicate for the two weeks... Read more
Incident date: Jul 20, 2025
Tires are original equipment. Only 19,000 miles on them. Was told all 4 tires have belt shifts and hop some. Suggested they should be replaced. These tires were great when new but you could tell from driving they were degrading. I'm [XXX] and never had an issue with tires this new. The belt shifting could be a manufacturing issue or hitting to many potholes. I suspect it is a combination of the... Read more
Incident date: Jun 19, 2025
Tires are original equipment. Only 19,000 miles on them. Was told all 4 tires have belt shifts and hop some. Suggested they should be replaced. These tires were great when new but you could tell from driving they were degrading. I'm [XXX] and never had an issue with tires this new. The belt shifting could be a manufacturing issue or hitting to many potholes. I suspect it is a combination of the... Read more
Incident date: Aug 1, 2022
The vehicle will randomly say these warnings: Brake system problem. Brake performance may be reduced. See your dealer. Brake hold system problem. Apply brake when stopped. See your dealer. Anti-lock brake system problem. Brake performance may be reduced. See your dealer. Vehicle stability system assist problem. Reduced traction and handling. See your dealer. Electric parking brake system problem. ... Read more
Incident date: Aug 1, 2022
The vehicle will randomly say these warnings: Brake system problem. Brake performance may be reduced. See your dealer. Brake hold system problem. Apply brake when stopped. See your dealer. Anti-lock brake system problem. Brake performance may be reduced. See your dealer. Vehicle stability system assist problem. Reduced traction and handling. See your dealer. Electric parking brake system problem. ... Read more
Incident date: Aug 1, 2022
Trunk lock will not unlock or allow opening, back latch malfunctions, when car battery dies or car looses power《• you cannot open the trunk and access emergency tools/equipment and battery to jump car. •》You have to access by climbing through the front of the car if you are able-bodied too. There is no opening handle from the inside of the trunk to be let out, scariest and one of the most ... Read more
Incident date: Jul 1, 2020
Trunk lock will not unlock or allow opening, back latch malfunctions, when car battery dies or car looses power《• you cannot open the trunk and access emergency tools/equipment and battery to jump car. •》You have to access by climbing through the front of the car if you are able-bodied too. There is no opening handle from the inside of the trunk to be let out, scariest and one of the most ... Read more
Incident date: Jul 1, 2020
Trunk lock will not unlock or allow opening, back latch malfunctions, when car battery dies or car looses power《• you cannot open the trunk and access emergency tools/equipment and battery to jump car. •》You have to access by climbing through the front of the car if you are able-bodied too. There is no opening handle from the inside of the trunk to be let out, scariest and one of the most ... Read more
Incident date: Jul 1, 2020
Randomly my instrument panel goes blank while in motion and can only be retrieved by hard turning the car off when stopped, you loose your speedometer, lights, and all until reset. Other issue with speedometer readings that are consistently off between 5-15mph with no fix, resolutions or repairs.
Crash
Incident date: Aug 29, 2025
I have had problems with Jeep suddenly losing all power while driving with NO WARNING! Everytime ive had it checked they could not find anything wrong with it. Just recently it happened again and since then when I drive it doesn't seem to want to accelerate. There are no noises,instrument lights on any codes showing up. I had to wait a month for my appointment at the dealership and then another m... Read more
Incident date: Aug 29, 2025
am writing to formally report a transmission failure in my 2020 Chevrolet Silverado 1500 and to request your assistance in addressing this issue. I purchased the vehicle on September 2020from Suburu Cobband it currently has approximately 143,000 miles on the odometer. Recently, the truck began experiencing serious transmission-related issues, including total failure. These issues developed withou... Read more
Incident date: Aug 30, 2025
My car started to act crazy not wanting to move when in traffic.
TOYOTA
HIGHLANDER
(2024) — FUEL/PROPULSION SYSTEM
Aug 30, 2025
Incident date: Apr 24, 2025
With auto stop/start disengaged, vehicles stalls at slow speed (approaching a stop sign) or while idling at a stop light. displays "start car manually" when this happens. Now error code displays "Error Stop-start" The stalling has happened 5 times this week.
Incident date: Aug 29, 2025
My vehicle had been experiencing overheating issues for several years. This would cause my car to go into limp mode making it dangerous for me and other cars around me to have to go around me. This issue is related to a manufacturing defect caused by the design of the motor cooling system. As a result of this defect I had to pay $8k+ to have this car repaired with a new engine. I am thankful no ... Read more
Incident date: Aug 29, 2025
No one was in the back seat when this happened. The back passenger door flung open while driving down the road. Immediately pulled off the road and it would not latch! Drove immediately to the dealership and got a loaner. Dealership stated it was the latch and repaired in a day or two.