Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Nov 25, 2025

Sudden & unexpected power assist failure of the electronic power steering system (EPS). It had an intermittent failure for approximately 3 seconds before total failure then the steering warning illuminated in the instrument cluster. I feel that this absolutely is a safety issue, as the steering is extremely difficult to operate without the rack being powered, much more so than old style power ass... Read more

Incident date: Nov 25, 2025

Ever since I purchased my 2023 Nissan Rogue in December 2023, on long treks, the Intelligent Cruise Control will just randomly shut off while driving down the interstate going 70+ mph on a clear day with no bad weather while other cars are around. Meaning, the car will suddenly slow down without braking in traffic and say that the forward driving aids are disabled, potentially causing an accident.... Read more

Incident date: Oct 5, 2025

Honda sensing stopped working and threw a bunch of errors about ACC, LKAS, Collision mitigation, auto high beam error, forward collision, lane keep. Apparently the camera had an internal fault without any prior warning. Also vehicle’s timing belt tensioner already deemed leaking at just 75,000 miles, well below the 100k replacement point, despite regular checks and maintenance at Honda dealers. ... Read more

Incident date: Dec 1, 2025

The vehicle had been parked at my residence and powered off for approximately two weeks. Without warning, the vehicle spontaneously caught fire originating from the engine compartment. The vehicle was not running, had not been driven recently, and there was no collision or external fire source. The fire caused extensive damage to the engine bay, wiring, and surrounding components. The passenger c... Read more

Fire

Incident date: Dec 8, 2025

There is a large system failure in the Jeep Compass, in which the oil is getting mixed with fluid, causing the transmission fluid to become like chocolate milk. This failure is all in the way the vehicle is manufactured that it causes damage to both the transmission and engine costing approximately more than 14k in repairs. The problem has been confirmed at a dealership, as well as too other 2019-... Read more

Incident date: Nov 21, 2025

GM installed a 2023 6.2L engine in my 2019 GMC. The engine locked up while I was driving it. It had about 54,000 miles on it. There is a recall on the vehicles with the 6.2 GM engines that were made between 2021 and 2024. However since they installed it in my 2019 they are telling me they won't warrant it because the recall just list the vehicle year and not the motor year. This is not right.

Incident date: Nov 21, 2025

Our dash board has gone black and we can not see how fast we are going how much fuel we have or the milage or anything else on the dash. The radio still works but nothing else on the dash is working. there are 32,000 other vehicles with recalls on this same issue our truck does not fall under the recall batch but obviously should. this is a major safety issue

Incident date: Dec 12, 2025

The Jeep has a drivetrain defect involving the transmission and power transfer unit (PTU) that has existed since purchase and has progressively worsened over the years. From early on, the vehicle intermittently hesitated when accelerating from a complete stop, followed by sudden surging or lunging forward. Symptoms were reported to a Jeep dealership early after purchase while under warranty. Their... Read more

Incident date: Dec 17, 2025

Odometer Fraud. The contact purchased a 2005 Ford Escape on November 25, 2025. The contact discovered a mileage and VIN discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 199,500. The vehicle was taken to the dealer for a routine inspection, and the dealer informed the contact that during the diagnostic test there was another VIN was associated ... Read more

Incident date: Dec 15, 2025

The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The contact veered to the side of the road and had the vehicle towed to an independent mechanic, who determined that the transmission had overheated and needed to be replaced. The vehicle was not repaired. The manufacturer was n... Read more

Incident date: Dec 17, 2025

I am experiencing similar issues to those identified in GM bulletin 07-06-04-019F. I keep getting DTC P2138. What component or system failed or malfunctioned, and is it available for inspection upon request? The throttle/accelerator system. Yes. How was your safety or the safety of others put at risk? The Accelerator Pedal Position signal is unreliable which is now derating my engine. Has the prob... Read more

Incident date: Dec 17, 2025

Vehicle: 2016 Honda CR-V Mileage: ~133,120 miles Component: Driver-side seat belt retractor The driver-side seat belt retractor failed during normal use and became mechanically locked and unusable. There was no crash, no collision, no misuse, no airbag deployment, and no SRS warning light at the time of failure. This failure rendered the primary occupant restraint inoperable. I requested coverage ... Read more

Incident date: Dec 17, 2025

Vehicle: 2023 Chevrolet Colorado Crew Cab 4WD, VIN: [XXX] , mileage: 52,877. Recurrent failure in the cooling system and engine/transmission, affecting safety and use. Check Engine Light comes on and off intermittently, code P30C5 (Coolant Flow Low). The coolant pump was replaced under warranty on March 20, 2025, at Leson Chevrolet (Harvey, LA) with 26,621 miles (attached invoice), but the same... Read more

Incident date: Oct 7, 2025

My 2024 ioniq 5 has no recall but they have a well known issue where the ICCU does not charge the 12v as expected. this results in loss of power. In my situation, i was driving on the freeway at 65MPH when i got the low 12V battery message and my car slowed down and I was not able to accelerate at even street speed. I was fortunate enough to pull the car over from the left lane to the right should... Read more

Incident date: Dec 10, 2025

The charging system failed which caused the engine to stall multiple times.

Incident date: Aug 15, 2023

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact not to use... Read more

Incident date: Dec 16, 2025

Report of Unresolved Recall Issue Dear NHTSA Team, I am writing to report an issue concerning an open safety recall on my 2019 Mercedes-Benz E300. I have received official notification that there is an active recall on this vehicle. However, when I brought the car to the Mercedes-Benz dealership in Harlingen, Texas, the dealership refused to perform the recall repair and instead attempted to ch... Read more

Incident date: Dec 1, 2025

There is a throttle lag when I depress the acceleration pedal, the vehicle doesnt not move for a period of time ranging from 0.5 seconds to 3 seconds. This is more prominent when performing a creeping start where the vehicle has not fully stopped.

Incident date: Jul 15, 2025

While I was driving, my vehicle’s Intelligent Cruise Control (ICC) suddenly stopped working. At the same time, the Automatic Emergency Braking / Forward Emergency Braking (AEB/FEB) warning light turned on. While the vehicle was in motion, warning messages appeared on the dashboard, including: “Unavailable: Front Radar Obstruction,” and/or “Forward Driving Aids Temporarily Disabled – F... Read more

Incident date: Dec 17, 2025

My 2017 Acura MDX has an engine failure due to connecting rod bearing seizure in the 3.5L V6 engine. Recall 23V-751 covered model year 2016-2020 Acura MDX vehicles and mine is a 2017. But, my VIN is not in Honda's recall range. The ODI had apparently received 414 reports of connecting rod bearing failures in the 3.5L V6 engine that are outside of 23V-751. There is now an ODI Resume with number P... Read more

Incident date: Jul 7, 2025

Where do I start. Spring of 2024 I believe, less than 55,000 miles, my transmission went out. No warning. I just went out to my vehicle to go to work and when I put it into reverse, my vehicle make a awful noise, jerked forward almost going into my garage door, then wouldn't move.. I put it back in park, tried to put into reverse again and it wouldn't go. It was stuck in park. Had to get it towed ... Read more

Incident date: Nov 28, 2025

Got multiple warnings, systems don't work: Collision Mitigation System, Adaptive Cruise Control, Lane Keeping Asist, Road Departure Mitigation System. All those additional systems designed for safety are no longer working. The front camera failed, as confirmed by the dealer. Part is available for inspection.

Incident date: Nov 28, 2025

Incident date: Dec 15, 2025

The fuel gage does not update to reflect a full tank. The check engine light has turned on twice along with a notification of a system malfunction. When the car was taken to the dealership the fuel level sender had to be replaced. The check engine light turned on again after having the fuel sender replace. After taking the vehicle to the dealership an additional time it was identified that the fue... Read more

Incident date: Dec 11, 2025

The built in heater for my steering wheel is making the steering wheel smoke.

Incident date: Dec 16, 2025

I was driving in I75 highway south in Michigan and heading to Ohio. I had around 70 mil/hr ish speed and was trying to pass a commercial truck. I Just turned on rear window wiper to clean it and once it started to work, the vehicle had a very hard brake for a couple seconds which the my seat belt pushed me hard to the seat to avoid of my head to go forward to windshield. Fortunately it was very q... Read more

Incident date: Dec 4, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving approximately 65 MPH, the vehicle started to hesitate with several unknown warning lights illuminated. The contact stated that there was a misfire in the engine, and her husband pulled off the roadway and turned off the vehicle. The vehicle was restarted and driven back to the residence at speeds no greater tha... Read more

Incident date: Dec 8, 2025

My 2019 Jeep Cherokee service light for 4wd came on. After having the car into a Jeep dealership for diagnostic/service I was told it was the PTU and no replace/fix is available. There is a recall for this year, make, model for this exact problem ( PTU ) however , my VIN# is not included under this recall. They need to widen the recall to ALL affected by this problem. clearly , my car has a PTU is... Read more

Incident date: Nov 27, 2025

Toyota has issued a recall 25V-668 that affects the second row seat rails and suspect welding of them. The defect involves the seat rail assemblies, which may not be properly welded and could allow the second-row seats to detach or move unexpectedly, particularly during a crash or sudden stop. This presents a safety risk to vehicle occupants. Toyota has recommended no one sit in or use a child r... Read more

Incident date: Dec 4, 2025

The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner... Read more

Incident date: Dec 13, 2025

On November 24, I took the vehicle into Gene Messer Toyota in Lubbock, TX to have them diagnose a noise in the front end. They confirmed hearing the noise but assured me the vehicle was safe to drive. No repairs were performed. 10 days later, on December 10, the front driver wheel detached while my husband was driving at highway speed.

Incident date: Oct 6, 2025

Dear National Highway Traffic Safety Administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee Hybrid, VIN [Insert VIN], which is subject to recall number [Insert Recall Number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been pr... Read more

Incident date: Dec 16, 2025

Since August 2024, my brake booster has gone a total of five times each time with the notification on the dash service brake assist. And it just went again as of two days ago. I’ve brought it to Firestone where they have replaced it each time with a warranty on the part. I called them yesterday to tell them that it went again and they refused to fix it telling me that they got the part from the ... Read more

Incident date: Dec 16, 2025

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the ABS and the Traction Control warning lights were intermittently on while driving. The contact stated that both systems' failure had caused the vehicle to skid while driving on wet ... Read more

Incident date: Sep 26, 2025

Despite multiple repair attempts, the vehicle continues to experience significant, recurring issues that substantially impair its use, value, and safety. Since purchase in April from Hebert’s Town and Country, the vehicle has been in service nine (9) times, totaling approximately 50 days out of service. The last four service visits were for the same issue and the same diagnostic fault code, demo... Read more

Incident date: Dec 16, 2025

This has happened twice. I brought it to Hyundai in Syracuse and they said they could not find a problem. The problem: While driving the car loses power, when pressing the gas pedal the car stops propelling forward. Safety: The car randomly loses power while driving. This could happen when pulling out onto a highway or railroad tracks etc. Problem been reproduced: It has not been reproduced by ... Read more

Incident date: Oct 7, 2025

Check engine light started coming on for a cylinder 3 misfire at around 105,000 miles. Brought to mechanic to diagnose. Replaced ignition coils and spark plugs. The check engine light came on again with the same issue. Coolant also was running low. Brought to Ford dealership who scoped the number 3 cylinder. Dealership Confirmed that coolant was intruding into the engine and that a new engine bloc... Read more

Incident date: Jul 31, 2025

On November 10, 2025, my 2016 Hyundai Sonata Hybrid (VIN [XXX] , approximately 150,000 miles) experienced a sudden loss of power while I was turning right and accelerating into traffic. The vehicle immediately entered limp mode with flashing warning lights and audible alerts. The vehicle lost normal propulsion and could not accelerate properly, creating a dangerous situation as it was blocking a ... Read more

Incident date: Jul 31, 2025

Engine jerks upon acceleration on battery power, feels like a heavy lurch when driving a manual car. It would then refuse to accelerate for a few seconds before being able to drive normally. Attempted to get service at local Jeep dealership who refuses all service on the basis of the current recalls and the Jeep 4xe being a fire hazard while parked. Attempted to resolve this with Jeep directly who... Read more

Incident date: Dec 16, 2025

There was engine failure whereby the pushrods were ticking extremely hard. After towing the vehicle to the repair shop, it was determined that a new engine would be needed. The cost for repair was $11,500.00 dollars. The original engine has approximately 75,000 miles.

Incident date: Dec 15, 2025

Power Steering Randomly Goes off taking the Traction Control with it. Terrible for the snow roads to have. Have to life the steering wheel slightly when starting to the car get it to work. Steering Angle Sensor or Torque Position Sensor Maybe??

Incident date: Nov 15, 2025

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more

Incident date: Oct 5, 2025

The contact owns a 2013 Chevrolet Volt. The contact stated that while driving at approximately 45 MPH, the vehicle stalled. The Check Engine warning light was flashing, and the messages "No Propulsion Power" and "No Power To Engine" were displayed. The contact stated that two individuals pulled over and assisted the contact in pushing the vehicle to the side of the road to prevent a crash. The ve... Read more

Incident date: Dec 7, 2025

Brakes malfunctioned and car spun out and hit deer

Crash

Incident date: Dec 13, 2025

Vehicle rear subframe comes with plastic covers that trap road salt and cause severe corrosion. Issue only presents itself when plastic covers are removed, revealing rust/corrosion and lost material, and a risk of the subframe to split resulting in lost of vehicle control on the road. This was found as a preventative action due to reports from other car owners and is confirmed by Audi Dealers as a... Read more

Incident date: Oct 17, 2025

2019 Lincoln MKC with 96K mileage suddenly started running rough around 30mph and I was losing power as I was entering a highway on a ramp. RPM needle was fluctuating between 2K and 3K. Immediately drove back home and towed it to Lincoln shop. They said its an issue with Coolant Intrusion into the engine compartment and would have to replace the engine block. Estimated at $11K. Extended warranty c... Read more

Incident date: Nov 1, 2025

Can smell gas fumes in and around car. Afraid to drive. Took to dealer. Fuel pump and associated gaskets fittings needed to be replaced. Not cover under 10 yr, 100K warranty even though the vehicle only has 83K miles. Just to right.

Incident date: Dec 13, 2025

The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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