Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
TOYOTA
SIENNA HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 2, 2026
Incident date: Oct 6, 2025
On December 31 at approximately 300 p.m., our 2015 Honda Odyssey experienced a sudden and complete loss of motive power while traveling eastbound on the Sam Houston Parkway South just after crossing the Buffalo Bayou Toll Bridge at highway speed. While driving normally, the Check ABS warning light illuminated. Immediately afterward, multiple dashboard warning lights began flashing and the engine a... Read more
TOYOTA
LAND CRUISER HYBRID
(2024) - TIRES
Jan 2, 2026
Incident date: Jan 1, 2026
The contact's daughter owns a 2006 Honda Civic equipped with Kumho Tires, Tire Line: Kumho ECSTA XII, Tire Size: 205/55/R16, DOT Number: 15MA0-1AH0-2424. The contact stated that upon inspecting the vehicle, the rear driver’s side tire and the rear passenger’s side tire were bald and had no treadwear. The vehicle was not taken to the dealer or an independent mechanic. The tires were not replace... Read more
Incident date: Dec 31, 2025
On 1/1/26 while traveling on the highway with no traffic in front of or right of my vehicle the ADAS emergency brakes applied themselves and slowed the vehicle nearly causing my vehicle to be rear ended. Vehicle is available for inspection. Faulty assistance nearly caused a rear end collision along the highway. Not aware of ADAS being tested inspected although multi-point inspection was done 10/20... Read more
TOYOTA
SIENNA HYBRID
(2025) - FUEL SYSTEM, GASOLINE
Jan 2, 2026
Incident date: Oct 6, 2025
The contact owns a 2010 Ford Fusion. The contact stated that after refueling the vehicle, there was a strong fuel odor entering the cabin of the vehicle that lingered for days. The contact's grandson then discovered that fuel was leaking from the rear driver side of the vehicle. The contact continued driving the vehicle, and the vehicle shut off while driving 50 MPH on the highway. The contact res... Read more
Incident date: Nov 1, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 23V896000 (Power Train) and 25V455000 (Fuel System, Gasoline). The local dealer was contacted and confirmed that the recall remedy part was not available. The contact was unable to reach the manufacturer due a prerecorded message. The contact had not experienced a failure.
Incident date: Dec 17, 2025
The component that failed is the charging system alternator on my 2020 Range Rover Sport HST (mild-hybrid). This vehicle has experienced three alternator failures prior to 100,000 miles. The failed alternator and related components are currently in dealer possession and are available for inspection upon request. Failure of the alternator creates a safety risk because loss of charging capability c... Read more
Incident date: Jan 1, 2026
As driving, the passenger side rear wheel disconnected from the subframe. A lot of suspension parts (e.g. rear suspension mounting bolt is absent from the subframe; rear control arm toe link detached from its mounting point; severe corrosion present on subframe control arm And bushing sleeve; rusted and degraded mounting hole) were subsequently affected which significantly impacts driver and passe... Read more
Incident date: Jan 1, 2026
Bought the truck less than four months ago and as of yesterday it consumed a substantial quantity of oil and later refill. However today it made a noticeable noise until it shut off permanently. Dealer did not disclose this
TOYOTA
RAV4 PRIME
(2024) - ELECTRICAL SYSTEM
Jan 1, 2026
Incident date: Jan 1, 2026
68C recall did not fix recurring issue with this vehicle: 12/2/25 – The vehicle was towed to the dealer under Safety Recall 68C (battery fire risk) in an undrivable state “service charging system” message, vehicle would not disengage from Park, no power, battery, charging, service engine lights on. 12/18/25 – The dealer informed me that Recall 68C had been completed, stated that the vehic... Read more
Incident date: Nov 20, 2023
the back glass spontaneously shattered
Incident date: Nov 12, 2025
Purchased car from Premier Auto in Kansas City, KS in January of 2023. The car had 70,000 miles on it. In July of 2023 I was driving on a 4 lane HWY with a speedlimit of 65. The car suddenly jerked to and slowed to 35 MPH. The car behind me nearly hit me. I had it towed to Midas to have it checked out. They informed me the engine had failed and it was because of a manufacturer recall. I th... Read more
Incident date: Dec 31, 2025
The first time I was on the I expressway the car started to loose power I had the pedal to the floor and it wouldn't go. Took it to the dealer and they kept it for a week they changed the turbo and another recall part. Then it drove okay for maybe a month and started right back again loosing power idling I took it to the nissian they said its a recall on the engine bearings and there wasn't nothin... Read more
Incident date: Apr 15, 2025
The lane keep assist camera internally faulted and intermittent tries to work but will immediately fault out. Lights will show for adaptive cruise, lane departure, and collision avoidance. Code shows internal fault and is shown in bulletin to replace. Happened begining of 2025 like most other people.
Incident date: Apr 15, 2025
The lane keep assist camera internally faulted and intermittent tries to work but will immediately fault out. Lights will show for adaptive cruise, lane departure, and collision avoidance. Code shows internal fault and is shown in bulletin to replace. Happened begining of 2025 like most other people.
Incident date: Apr 15, 2025
The lane keep assist camera internally faulted and intermittent tries to work but will immediately fault out. Lights will show for adaptive cruise, lane departure, and collision avoidance. Code shows internal fault and is shown in bulletin to replace. Happened begining of 2025 like most other people.
TOYOTA
SIENNA HYBRID
(2025) - POWER TRAIN
Dec 31, 2025
Incident date: Dec 31, 2025
Loss of engine power when transmission shifts from 3rd gear to 2nd gear. Truck will unexpectedly loose ability to accelerate, typically until shift to 1st or 3rd gear occurs. Return of power can cause vehicle to accelerate rapidly and unexpectedly. Malfunctions typically happens in parking lots and while yielding to make a turn, but also happens in stop and go traffic. Concerned of loss of accel... Read more
TOYOTA
HIGHLANDER
(2022) - SEAT BELTS
Dec 31, 2025
Incident date: Jun 14, 2023
Odometer Fraud. The contact owns a 2017 Alfa Romeo Giulia. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact also received notification NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts), and the recall remedy was available; however, the de... Read more
Incident date: Oct 20, 2025
The vehicle's infotainment system displays error code TT04 on every startup, preventing over-the-air software updates, including any potential safety-related updates delivered through this system. The TT04 telematics error appeared immediately following dealer service department completion of fuel pump recall service (NHTSA campaign 24V-763) on 4/12/2025. The vehicle exhibited no infotainment or t... Read more
TOYOTA
COROLLA CROSS
(2024) - ENGINE
Dec 31, 2025
Incident date: Dec 31, 1969
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 50 MPH and depressing the accelerator pedal, the vehicle speed decreased. The contact was able to pull into a parking lot safely. The contact attempted to restart the vehicle, but the vehicle failed to restart as intended. An independent mechanic and a dealer were contacted. The vehicle was towed to the dealer, where it ... Read more
TOYOTA
COROLLA CROSS
(2024) - POWER TRAIN
Dec 31, 2025
Incident date: Dec 31, 1969
Total failure of transmission. The transmission on this car failed while driving making it unable to move and creating a risk of collision with other vehicles. No warning displayed on dash until after failure. Noticed some minor vibrations when decelerating at speed was at 25mph. Mileage was approx 80,000 miles. Mechanic diagnosed the possible cause as the failure of the transmission f... Read more
Incident date: Dec 31, 2025
when i go to accelerate (not every time) (random times) from a near stop during a yielding situation, engine power hesitates to come back on. I've been nearly rear ended twice entering onto highways because of it. i have an appointment Friday with a dealership but they said that they may not be able to do anything for it...im reporting this because that is not acceptable behavior from a dealership... Read more
TOYOTA
HIGHLANDER
(2021) - ENGINE
Dec 31, 2025
Incident date: Dec 30, 2025
There was a snap like sound under my hood while driving. Shortly after, the check engine light engaged and the vehicle lost all ability to accelerate. This happened while merging onto a fairly busy road, with rolling hills. If there were vehicles around there would have been potential for an accident. If this happened on the freeway in a middle lane, the vehicle would not have been able to success... Read more
Incident date: Dec 26, 2025
Passenger active headrest deployed while parked on driveway.
TOYOTA
HIGHLANDER
(2020) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 31, 2025
Incident date: Dec 31, 2025
In early October 2025, my 2021 RAM 1500 experienced a steering malfunction in which the vehicle attempted to steer on its own without driver input. This created a loss-of-control scenario and posed a serious safety risk to me and surrounding traffic. The vehicle was removed from service immediately and taken to an authorized RAM dealer. Stellantis Customer Care and Fleet Case Management have ackn... Read more
Incident date: Dec 20, 2025
In early October 2025, my 2021 RAM 1500 experienced a steering malfunction in which the vehicle attempted to steer on its own without driver input. This created a loss-of-control scenario and posed a serious safety risk to me and surrounding traffic. The vehicle was removed from service immediately and taken to an authorized RAM dealer. Stellantis Customer Care and Fleet Case Management have ackn... Read more
TOYOTA
SIENNA HYBRID
(2025) - AIR BAGS
Dec 31, 2025
Incident date: Oct 7, 2025
Vehicle continues to experience flashing air bag light and service self-restraint system warning. Brought in twice in 2025 for self-restraint system but dealer refuses to cover under warranty. On December 18, 2025, experienced complete power and electrical failure while in transit on a turning lane. The vehicle was unable to start, or open any windows, and the transmission would not shift back int... Read more
TOYOTA
HIGHLANDER
(2020) - ELECTRICAL SYSTEM
Dec 31, 2025
Incident date: Jul 16, 2025
The Intermediate speed sensor 2 and internal transmission harness failed. The repair was to replace the internal transmission harness and intermediate speed sensor. This vehicle is a 2021 and I was told this was recalled on a 2022 only.
Incident date: Dec 31, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop in a construction zone, the vehicle failed to accelerate upon depression of the accelerator pedal, and the vehicle made an abnormal grinding sound. There was no w... Read more
Incident date: Dec 20, 2025
The contact owns a 2019 Kia Sportage. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that the vehicle required 6 quarts of oil every 1,900 miles. The vehicle was recently taken to Valvoline, where an oil change was performed. The contact stated that while driving 60 MPH the following day, the vehicle started shuddering and misfiring, and the fail... Read more
Incident date: Dec 20, 2025
I am writing to formally file a complaint regarding a serious and ongoing issue with my vehicle that has placed my safety at risk and resulted in significant inconvenience and financial burden due to General Motors’ failure to honor my warranty in a timely manner. While driving on the highway, my vehicle suddenly began losing power and displayed flashing warning messages indicating that it woul... Read more
Incident date: Jun 11, 2025
On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, s... Read more
Crash
1 injured
Incident date: Jun 11, 2025
On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, s... Read more
Crash
1 injured
Incident date: Jun 11, 2025
On 5/12/2025 at 104,385 miles I brought my 2019 Accord Hybrid Touring into the local Honda dealer for recommended services that populated in the maintenance minder. It was a larger service plugs, coolant flush, brake fluid flush. Early November of 2025 at around 115K miles I had a warning message appear that said engine temperature critical. I checked the overflow reservoir and the coolant level... Read more
Incident date: Nov 25, 2025
Vehicle vacuum pump failed I have changed it 4 times now. Saw there have been more cases
Incident date: May 9, 2025
The front trunk (frunk) on my 2026 Tesla Model Y Juniper lacks both internal lighting and an emergency safety release mechanism. This design flaw creates an unnecessary and severe safety risk, as a small adult or child could easily become trapped in the frunk with no way to signal for help or escape. In low-light conditions—such as at night or in a garage without adequate illumination—the abse... Read more
Incident date: May 9, 2025
On November 25, 2025, at approximately 11:45 p.m., our 2010 Toyota Prius experienced a braking system malfunction during normal operation. The brake pedal required significantly increased effort and the vehicle exhibited reduced braking performance, indicating a loss of brake power assist. The vehicle required increased stopping distance, creating an immediate risk of a collision. At the time of ... Read more
Incident date: Dec 17, 2025
Infotainment screen went black when car had 42,000mi. Took to toyota dealer and charged $200 for same reset i did at home also charging ports do not work. Can't get any gps or anything information on car through screen all Took place in 2023
Incident date: Dec 29, 2025
I started smelling a little gas in the 20th. And on the 21st it got a lot worse so I took it to the dealership. This is the same place that replaced the engine because it failed and it was a recall. I let them know of the recall and they said it is not covered. They told me it was the high-pressure fuel line that connects to the pump. I have provided a picture of what the tech said.
Incident date: Dec 29, 2025
Headlight lowbeams are dim. Replaced with new bulbs, no improvement. Headlight lens are crystal clear from being clear vinyl wrapped when purchased new.
TOYOTA
SIENNA HYBRID
(2025) - ENGINE
Dec 30, 2025
Incident date: Oct 8, 2025
While stopping at a major highway intersection on [XXX] for a red light vehicle stalls and will not start back up while everyone else continues at a 55 mph mile an hour passing me on each side! This happened more than 6 times . While you’re stuck in intersection,you have to keep trying to start the car eventually it will start . Apparently it is EGR valve and is a very common problem. IT IS NO... Read more
Crash
Incident date: Dec 30, 2025
While stopping at a major highway intersection on [XXX] for a red light vehicle stalls and will not start back up while everyone else continues at a 55 mph mile an hour passing me on each side! This happened more than 6 times . While you’re stuck in intersection,you have to keep trying to start the car eventually it will start . Apparently it is EGR valve and is a very common problem. IT IS NO... Read more
Crash
Incident date: Dec 5, 2025
I am filing a safety complaint regarding unresolved recalls on my 2018 Ford Explorer (VIN: [XXX] ). FIRST RECALL: Over two years ago, I was notified to repair the exterior A-pillar trim/window shields. The dealer in Yakima, WA, placed me on a waiting list and said the part was unavailable. I have been waiting over two years with no resolution. Recently, while driving on the highway, this part fel... Read more
TOYOTA
HIGHLANDER
(2021) - FUEL/PROPULSION SYSTEM
Dec 30, 2025
Incident date: Dec 15, 2025
I own a 2021 Hyundai Sonata 1.6T, which has an open NHTSA safety recall (25V796000) related to fuel tank pressurization and fire risk. I brought the vehicle to an authorized Hyundai dealership due to a check engine light, reduced performance, and DTC P14EE, which aligns with the recall condition. The dealership refused to treat the concern as recall-related unless I paid a diagnostic fee and late... Read more
Incident date: Oct 4, 2024
Car doesn't start, has needed to be jumped almost 20 times in a year. Auto start stop has shut the car off in intersections
TOYOTA
HIGHLANDER
(2023) - ELECTRICAL SYSTEM
Dec 30, 2025
Incident date: Dec 7, 2025
The contact owns a 2024 Chevrolet Corvette. The contact stated that upon parking and turning off the vehicle, the contact noticed that the radio, the infotainment screen, and the instrument cluster had failed to turn off. The contact stated that upon attempting to restart the vehicle, the vehicle failed to restart. Additionally, a tow truck driver was unable to jump-start the vehicle. The vehicle ... Read more
TOYOTA
HIGHLANDER
(2023) - UNKNOWN OR OTHER
Dec 30, 2025
Incident date: Dec 7, 2025
My van is a 25 Odyssey Elite with 18K miles. On several occasions, when I have been stopped at a stoplight and the idle function is activated, the vehicle doesn't auto restart and often it must ben put back into park and restarted. This has worked with a bit of effort. It typically is not just a push of the button but rather some sputtering, several attempts at pushing the ignition button and then... Read more
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Dec 30, 2025
Incident date: Dec 30, 2025
I was driving my 2014 Hyundai Sonata in a rural area when smoke suddenly entered the cabin from the engine compartment. Two bystanders waved me down, alerting me that they could see fire underneath the engine compartment. I immediately stopped the vehicle, turned it off, and exited safely. I attempted to contact 911, but reception was poor. The fire spread from the engine compartment and engulfed ... Read more
Fire
Incident date: Dec 6, 2025
Recall number (25V796000) There is No remedy available. I am Experiencing fuel system issues that may relate. Dealer and corporate refusing meaningful support and expecting me to pay $1,600 to replace fuel assembly. I feel unsafe driving my vehicle at this time.
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Dec 30, 2025
Incident date: Oct 1, 2025
Over the past month, I have experienced several incidents where my 2025 Honda Odyssey’s Auto Idle Stop (AIS) system failed to restart the engine after stopping at traffic lights. Each time, the engine did not turn back on when I released the brake, leaving me stalled in traffic and prompting error messages on the dashboard. There is currently no way for owners to permanently turn off this featur... Read more
TOYOTA
HIGHLANDER
(2023) - AIR BAGS
Dec 30, 2025
Incident date: Sep 17, 2025
The airbag light comes on for no reasons and after spending the money to test it, the mechanics suggested multiple defects (clock spring, module, etc). There is no hit or anything and yet it just becomes faulty.