Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
TOYOTA
HIGHLANDER
(2021) — FUEL SYSTEM, GASOLINE
Oct 2, 2025
Incident date: Sep 25, 2025
The contact owns a 2022 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 MPH, the vehicle stalled. The contact was unable to pull over to the side of the road. It was unknown whether a warning light was illuminated. The ve... Read more
Incident date: Sep 13, 2025
The built in GPS map on the touchscreen of the car positions the car roughly 50 miles east of its current location. Minimally this can result in distracted driving if I attempt to use the map for directions since it has an inaccurate starting point. The VW dealership has not been able to repair the problem. Ten days in the shop and Volkswagen has not provided a remedy for this dangerous malfunctio... Read more
Incident date: Sep 13, 2025
My Durango was sitting for 2days and caught on fire.Started in the rear back of the truck on the passenger side. Fire Dept said it was Electrical and 10,000 dollars of damage.
Fire
Incident date: Sep 26, 2025
My 2022 Ford E-Transit 350 has had repeated safety and performance failures. The vehicle has an open recall on the rearview camera, which caused a police incident when I hit another car because the camera was not working properly. On several occasions, the vehicle has also completely shut down and would not start at all, leaving me stranded. The van often loses acceleration, gets stuck at 20 mph,... Read more
Crash
TOYOTA
GR COROLLA
(2025) — POWER TRAIN
Oct 1, 2025
Incident date: Jul 7, 2025
Service 4WD warning appeared 9/2025 on my 2020 Jeep Cherokee Limited with 37500 miles. Took it to my local mechanic. They suspected the PTU was the problem and advised to take it Jeep dealer as it should be covered under warrantee. However The car was put into service in 2019 so warrantee has expired. Dealer advised PTU repair ~$3000 but part is back ordered. I see a lot of complaints on this si... Read more
TOYOTA
LAND CRUISER HYBRID
(2024) — STEERING
Oct 1, 2025
Incident date: Aug 1, 2025
Steering column, steering coupler piece
TOYOTA
LAND CRUISER HYBRID
(2024) — STEERING
Oct 1, 2025
Incident date: Aug 1, 2025
Steering is very hard to turn. The car is not drivable
Incident date: Dec 31, 1969
Distance between the road and the underside of the wheel arches in the rear differs by 1.25 inches. Rear sagging to the left. Left rear spring weaker than right rear. Accentuated body lean when taking a right hand turn. Same load over each wheel causes more compression on the left spring versus the right spring. Toyota states the right to left is equal...this is not case.
Incident date: Sep 21, 2025
Audi Pre-Sense keeps braking prematurely when there is no car present or in its field of view. The SUV brakes without warning and when trying to make a left turn (happened twice already) or while driving on the highway. When the vehicle brakes without warning there is a chance that another vehicle will drive into the rear of my vehicle or I will lose control due to the unexpected and unwarranted b... Read more
Incident date: Sep 21, 2025
Audi Pre-Sense keeps braking prematurely when there is no car present or in its field of view. The SUV brakes without warning and when trying to make a left turn (happened twice already) or while driving on the highway. When the vehicle brakes without warning there is a chance that another vehicle will drive into the rear of my vehicle or I will lose control due to the unexpected and unwarranted b... Read more
Incident date: Jul 1, 2025
OTA update GM N25-250380 caused significant problems. Blinker tone and other safety tones are erratic. Infotainment system is erratic. Constant reboots while driving causing distractions. Camera screens will freeze on screen while driving down interstate. It may be affecting other systems as well since everything is erratic and buggy now.
Incident date: Jul 1, 2025
OTA update GM N25-250380 caused significant problems. Blinker tone and other safety tones are erratic. Infotainment system is erratic. Constant reboots while driving causing distractions. Camera screens will freeze on screen while driving down interstate. It may be affecting other systems as well since everything is erratic and buggy now.
Incident date: Dec 20, 2023
The contact owns a 2012 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline). The contact stated that while driving 20 MPH, the vehicle stalled. There was an abnormal knocking sound coming from the vehicle. While driving at an undisclosed speed, the vehicle stalled after five minutes. The engine and the ABS warning lights were illumi... Read more
Incident date: Dec 20, 2023
The contact owns a 2012 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline). The contact stated that while driving 20 MPH, the vehicle stalled. There was an abnormal knocking sound coming from the vehicle. While driving at an undisclosed speed, the vehicle stalled after five minutes. The engine and the ABS warning lights were illumi... Read more
Incident date: Oct 1, 2025
The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that the vehicle shut off on the freeway and on the road twice. The vehicle was low on oil. There was white smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V040000 (Engine). The contact needed to add two quar... Read more
Incident date: Oct 1, 2025
Electric trailer brake control module intermittently disabled trailer electric brakes while towing electric brake equipped trailers. This is the same issue addressed in GM service bulletin N232414840 which addressed a similar issue associated with GM pickup trucks. The loss of trailer brake utilization may create a safety hazard resulting from longer stopping distances. The factory control m... Read more
Incident date: Aug 1, 2025
The contact owns a 2019 Toyota Rav4. The contact stated that while driving at 40 MPH, the steering wheel seized, and the contact had to use force to maneuver the steering wheel. A yellow light was illuminated, followed by a red light. The message "Power Steering Malfunction" was displayed. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power steering unit sens... Read more
Incident date: Sep 28, 2025
The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 28, 2025
My recall appointment for August was cancelled by INFINITI and now my engine is sputtering and missing timing on acceleration.
Incident date: Sep 24, 2025
The radiator had a severe pin hole in several veins causing coolant to leak out and making the car overheat. The overheating seems to happen over a long distance drive jeopardizing my safety and family. To prevent futher damage to the car and my safety. Yes. I have to wait for hours on the side of the highway for hours-to let the car cool down and add recommended coolant for the car. The vehicl... Read more
Incident date: Sep 26, 2025
Control screen keeps going randomly blank, for different periods of time, putting the driver at risk, because the vehicle information, including speed, lights, wipers, basically everything is displayed in this screen. Sometimes the sentence NO SIGNAL shows up. I had experienced several scary situations, specially in freeways when raining, you have zero driving information. The car has been to the ... Read more
Incident date: Sep 26, 2025
Control screen keeps going randomly blank, for different periods of time, putting the driver at risk, because the vehicle information, including speed, lights, wipers, basically everything is displayed in this screen. Sometimes the sentence NO SIGNAL shows up. I had experienced several scary situations, specially in freeways when raining, you have zero driving information. The car has been to the ... Read more
TOYOTA
REDUNDANT SIENNA
(2022) — LANE DEPARTURE: ASSIST
Oct 1, 2025
Incident date: Sep 29, 2025
1) Yes, the Travel Assist warning light comes on and says, "Trave Assist is currently not available." It then clears the warning and flashing again repetitively and loudly while driving blocking the instrument cluster and distracting the driver. This warning indicator is not accurate as the travel assist functions of the car remain working while this light and ding continue to repeat. 2) The warn... Read more
Incident date: Sep 27, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that there was a strong fuel odor coming from the vehicle after refueling. Additionally, the contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pe... Read more
Incident date: Sep 14, 2025
In other year models the power steering sensor has been under recall. I have a 2012 ford escape. That randomly the power steering does out this part has been replaced twice with no ultimately fixing the issue. It’s so dangerous when your driving 75 on the highway and the power steering goes out and the power heel jerks from your hands and you almost run off the road or run someone else off the r... Read more
Incident date: Apr 13, 2024
My husband and I brought our 2010 X5 (VIN ), mileage: to BMW of El Cajon on 09/29/2025 for a recall service. Before the recall repaire, the vehicale was in normal working condition: -No check engine lights or warning indicators -No unusual noises -Fully drivable on a daily basis After the recall was completed, the dealership informed me that: -multiple check engine/warning lights appeared -The ve... Read more
Incident date: Apr 13, 2024
The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that while driving at 55 MPH, the transmission unexpectedly downshifted independently. No warning lights were illuminated. The contact was able to coast to the side of the road. The contact shifted into park(P) and, while in idle, the contact waited for a shor... Read more
Incident date: Oct 15, 2023
Driving long distance from Florida to New York and in VA, experienced a check engine light after fueling. Vehicle started, stalled and trembling excessively. It was taken to the Chevrolet dealership across from the gas station (total luck). It was diagnosed after 1 day in the shop that all 8 fuel injectors and the two fuel rails were corroded and had snapped upon inspection.( photos were sent to m... Read more
Incident date: Sep 26, 2025
As I entered a single lane roundabout the car suddenly stopped very abruptly. There was no imminent danger nor were there any cars coming through the roundabout. There was no reason to apply the brakes. Fortunately there was no car behind me otherwise there certainly would have been a rear end collision. I was jarred by the abrupt stop and sustained injury to my back. I will be notifying the... Read more
1 injured
Incident date: Sep 30, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving approximately 45 MPH, the vehicle drove over a slight bump in the road. The contact stated that the vehicle bounced, and then there was an abnormal banging sound coming from the rear of the vehicle. The contact recently had work completed on the exhaust system. The contact took the vehicle back to the independent mechan... Read more
Incident date: Sep 28, 2025
Dashboard Error message: "Engine Malfunction Power Reduced Service Now" And will suddenly stop in the middle of the road or Freeway
TOYOTA
HIGHLANDER
(2019) — STEERING
Sep 30, 2025
Incident date: Sep 30, 2025
Grinding noise near the front axis especially during tight corners when parking. Mechanics looked at it and saying the steering gear issue.
Incident date: Sep 30, 2023
My 2021 Jeep Grand Cherokee will not start / turn over and if it did the car will shut off. This has been happening for the past week or so. I took it to my local Jeep dealership today and they are stating that both the fuel pump and the water pump need to be replaced. They also stated that the fuel pump recall does not apply to my vin. In addition to my fuel pump needing to be replaced, my water ... Read more
Incident date: Sep 25, 2025
The third row seat belt buckles get crushed and deformed when the 3rd row seats are folded down. The folding process is automatic with a button. No option for manual folding, so it’s not human error from folding too hard or manually crushing the buckles. I’m not sure when the buckles got crushed or how many times of folding the seats led to the crushing. We rarely use the 3rd row but we are u... Read more
Incident date: Sep 25, 2025
The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's side sliding door failed to function as intended. The contact stated that the alarm activated, and the sliding door seemed as if it would open independently. The contact stated that the failure was persistent and occurred more often during the warmer weather. The vehicle w... Read more
Incident date: Oct 14, 2024
The contact owns a 2025 Honda Odyssey. The contact stated that the Engine Auto Start-Stop system failed to operate as needed. The contact stated upon coming to a stop, the engine shutoff; however, upon releasing the brake pedal, the contact became aware that the engine failed to restart as designed. A message of a systems failure was displayed, and an image of a pedal and the Push to Start button ... Read more
Incident date: Jan 2, 2025
Engine or transmission The vehicle has stalled randomly multiple times on the freeway, business roads and intersections, not accelerating and burning through oil Dealership says they cannot figure out or replicate the issue No check engine light or warning of any kind given
Incident date: Sep 19, 2025
Power rear hatch does not always open all the way, sometimes stops after 1" of rise. I must then manually close the rear hatch and try again and again.
Incident date: Sep 19, 2025
Engine light came on. Mechanic said 2 codes showed up. One for low coolant, another for engine misfiring. The misfiring code had come on several times in past and spark plugs were replaced. Upon inspection was told the engine block is cracked due to faulty design. I will need a new engine!
Incident date: Sep 29, 2025
I am unsure what exact component malfunctioned but in 5 separate times within the past 2 months, the vehicle has failed to stop at a normal time when pressing the brakes and a loud rumbling occurs. It feels as if I am sliding on ice.Two of the times it occurred on uneven road surfaces, however 3 times I could not identify an issue with the road. They all occured when coming to a stoplight/stop sig... Read more
Incident date: Sep 29, 2025
I am unsure what exact component malfunctioned but in 5 separate times within the past 2 months, the vehicle has failed to stop at a normal time when pressing the brakes and a loud rumbling occurs. It feels as if I am sliding on ice.Two of the times it occurred on uneven road surfaces, however 3 times I could not identify an issue with the road. They all occured when coming to a stoplight/stop sig... Read more
Incident date: Sep 11, 2025
We received the NHTSA recall # 25VO99 letter from KIA America Corporate Headquarters, dated April 4, 2025. We called the service department at the local Kia dealership, and were told "Don't bring it in, hold off, they were not doing this at this time, KIA is doing it a different way." It seemed odd at the time, since we were following KIA's recall instructions: "In the interest of the safety ... Read more
Incident date: May 30, 2025
The contact owns a 2019 Toyota Rav4. The contact stated that while attempting to open the fuel door, the latch failed to unlock as needed. There was no warning light illuminated. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the spring in the latch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notifie... Read more
Incident date: May 30, 2025
The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Aug 31, 2023
The infotainment system has failed. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio) and map/gps display. This system is the focus of a recall on this model car (newer versions) but the issue is the same for this year. Not having this display make navigation difficult, control of the cabin env... Read more
Incident date: Sep 29, 2025
Van Hyundai Dealership in Carrollton, TX has confirmed excessive oil consumption causing catalytic converter failure that results in the engine stalling and unable to accelerate. We’ve already replaced the catalytic converter once in 2024 because it was full of oil and causing engine failure. Less than a year later (less than 10,500 miles) the same problem was reproduced. The dealership refuses ... Read more
Incident date: Jun 11, 2025
The rearview camera continues to fail after recall for the issue was completed. Estimate 6 months+ since recall was performed to replace camera tailgate wire harness. It has begun random failures again. There is no indication from the dash of an error. When placed in reverse, the camera display in the dash goes nearly black or totally black; sometimes lane back lines are present, sometimes not... Read more
Incident date: Sep 22, 2025
Bought the car used last year. The check engine light recently came on and started blinking. And stalled. The car was low in oil but there were no leaks. The engine was knocking. Had a diagnostic done and they said the engine had a death code and needed to be replaced. There is a campaign with Hyundai (#203) that we found online related to faulty piston oil rings and out symptoms matched near perf... Read more
Incident date: Sep 22, 2025
I am having a issue that is not new to ford, my ford escape is having the coolant leak issue, I already have spend more than 2k on it, still engine is over heating, Ford Escape reps and almost all the mechanic know the issue is very known, I hope this issue is addressed.
Incident date: Aug 7, 2025
I am submitting this formal complaint regarding a serious safety issue I experienced with my 2017 Kia Forte. While driving, my steering wheel suddenly locked up & I was unable to turn left or right. This failure occurred in the middle of the road & put my life at serious risk. Thankfully, I was not involved in an accident. I was able to activate my hazard lights & safely maneuver to a stop before ... Read more