Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
TOYOTA
SIENNA HYBRID
(2024) — SUSPENSION
Oct 6, 2025
Incident date: Sep 15, 2025
Keeps bottoming out suspension is specification is stated at 5.6 inches and I measured 3.3/4 unloaded never get a response on my complaints from my last repair and resolution on what they admitted that suspension was too low and wouldn’t put it in writing only saying that vantage mobility saying that it’s height requirements are as stated by vantage but no mention of ground clearance that I wa... Read more
Incident date: Sep 18, 2025
Lane departure front facing projection camera suddenly went out disabling multiple safety features of the car. The part number for the car is 36160-TG8-A83. This car only has ~86,000 miles and this is unacceptable. This failure disables the Lane keep assist, lane departure, auto high/low beam, adaptive cruise control, auto braking safety features and causes the brake light system light to come ... Read more
Incident date: Sep 18, 2025
My wife was driving her car home from work when her car suddenly overheated in light traffic. She pulled over and called me. I came by and we saw that the coolant level was low, so we filled it up to the normal level and she drove it another 20 minutes back to our home. She said it was shuddering the whole way back. I started it in the driveway later that evening and a large amount of white smoke... Read more
Incident date: Sep 30, 2025
The headrest has foam that my toddler can reach his fingers in and pull pieces of the styrofoam out, with the small pieces coming out, this is a major choking hazard! I have contacted graco.
Incident date: Sep 30, 2025
Our vehicle started making a knocking noise when being driven. We took it to the dealer for routine maintenance as well as to assess the noise. The dealership diagnosis is that the piston rods are knocking against the cylinder wall, causing a lot of metal shavings/glitter to be found in the oil. The service rep referred us to a recall for other vehicles of the same make and model for connecting ro... Read more
Incident date: Sep 30, 2025
On September 4, 2025, I brought my 2001 Toyota Tundra to Midas at 5325 Olde Wadsworth Blvd, Arvada, CO 80002 for an oil change and inspection. Midas advertises a “Closer Look Vehicle Check,” which includes checking steering, suspension, and wheels. Their inspection report marked the steering system as “OK” and only noted mild shock wear. Less than a month later, while exiting the highway,... Read more
TOYOTA
HIGHLANDER
(2019) — UNKNOWN OR OTHER
Oct 5, 2025
Incident date: Sep 22, 2025
THE AUTO STOP/START OR AUTO IDLES FEATURE ON THE CAR keeps stalling after the car stops AT THE RED LIGHT. It can cause a rear collision.
Incident date: Oct 2, 2025
While driving my 2015 Kia optima I was getting ready to turn in to my residence.My car completely shut off but my lights had got dimmed.So I had it towed to the Kia dealership then proceeded to tell me it has three recalls on it.Then a customer service representative said that I would have to pay $200,and something dollars to have my car diagnostic done.Whoever I replied even with these recalls I ... Read more
Incident date: Oct 2, 2025
When braking — both at low speeds and when slowing from highway speeds (40+ mph) — vehicle feels like engine revs and is still pushing against the brakes. Requires very firm pedal pressure to hold car in place; if brake pressure is eased, vehicle surges forward until it finally settles after several seconds. Concern is intermittent but repeatable. I had a near collision on 10/3/2025 due to thi... Read more
Incident date: Oct 1, 2025
Had an oil change on September 29th. The mechanic brought to my attention metal shavings in the oil and advised that I should get rid of the car because it won’t last much longer. It drove fine for a day until the next afternoon I was driving on the highway with my children and the engine started knocking loudly. The car stopped accelerating past 45 mph. I was close to my house fortunately but b... Read more
Incident date: Oct 1, 2025
My 2016 T & C was parked on an incline when about 5 minutes after I exited the vehicle, it began to roll backwards. Van was in park and off. It rolled back and hit a church sign which stopped it from going over a steep bank and into traffic on Route 29 near Gretna, Va. Extensive damage to sign as well as probably total loss of my van. This happened on 10/2/2025 at 11:00 AM
Crash
Incident date: Oct 3, 2025
My 2015 Acura RDX has such dim headlights, that I feel that it is not safe to drive at night. The headlights have gotten so dim that I can't even tell if they are on, unless I drive by a building and see the lights in the reflection. The only way I can drive safely is to have my high beam headlights on, which is not safe for other drivers. Not to mention illegal in most areas. As I understand it, ... Read more
Incident date: Oct 3, 2025
There is a strong smell of gas in the passenger compartment and a very strong smell of gas gas on the drivers side near the rear tire. The Chevy dealer has confirmed the the gas smell is due to a know defect where the fuel pump develops cracks in the housing because of the poor quality plastic used. The dealer estimates that it will cost between $3,000 to $4,000 to repair. This is a very dangerous... Read more
Incident date: Sep 19, 2025
The design of the emergency opening (No power to normal opening system) of the rear passenger doors is flawed, unsafe and should never have been approved for production. This rear door emergency opening requires an occupant to reach below the seat, remove carpet and pull a manual release cable. During a fire with smoke in the passenger compartment, an occupant may not be able to visually locate th... Read more
Incident date: Oct 1, 2025
The contact owned a 2025 Hyundai Santa Fe. The contact stated that the driver's front door was making an abnormal creaking sound. The contact stated that while driving, but at a standstill, a 2008 Toyota Camry rear-ended the vehicle. There was significant damage on the driver's side of the vehicle. There were no warning lights illuminated. The alert was making the normal dinging sound for the appr... Read more
Crash
2 injured
Incident date: Jul 15, 2025
The base has failed three times. The first time, the car seat would not collapse properly and evenflo sent me a replacement. The second time the car seat would not detach from the base. The third time the car seat would only detach on one side from the base.
TOYOTA
HIGHLANDER
(2017) — POWER TRAIN
Oct 3, 2025
Incident date: Oct 1, 2025
Vehicle has just over 62,000 miles on it and is just out of warranty. On [XXX] I was driving home from Colorado and the 10r80 transmission hesitated downshifting for a few seconds when climbing a hill and let out a very loud banging sound which shook the whole truck. Shortly after, the transmission tried to downshift and upshift on it's own repeatedly and would not transfer power at all. I quickly... Read more
Incident date: Sep 30, 2025
Vehicle Information: 2026 Tesla Model Y Mileage: ~2,700 miles Purchased: July 2025 Complaint Description: I purchased a brand new 2026 Tesla Model Y in July 2025. At only 6 miles, the car already had an antenna issue that required a week in service. Now, at just 2,700 miles, the air conditioning has completely failed — no airflow at all. This failure occurred suddenly and without warning. The ... Read more
Incident date: Oct 1, 2025
The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 17V393000 (Parking Brake); and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Incident date: Oct 1, 2025
The car transmission hesitates to accelerate at slow speeds and jerks or lurches forwards in a uncontrollable way. Dangerous at stop signs or on slow or hilly roads. Dealership does not directly acknowledge this issue, despite mechanic mentioning very clearly it is related to T-SB-0107-19 which Toyota dealerships charge to repair. No warning messages. Issue has existed as long as I have owned the ... Read more
TOYOTA
HIGHLANDER
(2020) — WHEELS
Oct 3, 2025
Incident date: Sep 19, 2025
On 8/25/2025 I purchased a used 2015 Chevy Silverado 2500HD from a auto dealer and they had put new tires on the truck that aren't rated for a 2500 HD, I contacted them and they offered me $400 to replace them with the correct tires that cost me $1319.78 they refuse to help me anymore which is putting my life and others at stake if a tire is to blow out hauling heavy loads that the tires aren't ra... Read more
Incident date: Sep 2, 2025
The vehicle has start throwing a safety restraint error. We got into the service mode and it shows there is electrical problems with the driver side airbag system and that it may not deploy in the event of an accident. Tesla is delaying the appointment to review this for 12 days. Their app advised to not drive the car due to a safety issue as all safety measures may not work appropriately. Seems t... Read more
Incident date: Dec 20, 2023
The windshield is distorted and when looking through it is like looking through a convex piece of glass. I went onto the Acura forum and there are numerous complaints. My daughter won't drive the car because its dangerous she said. Its like looking through a fish bowl. all forum complaints were similar to mine. driving for any amount of time is difficult.
Incident date: Jan 1, 2024
My engine was replaced under the Kia PI1802Y/Z Engine Replacement Program in July of 2024 in August of 2025 after the replacement I began to smell gas in my vehicle and took my vehicle to the Kia dealership to find out what the issue was. They informed me that it was a fuel pump leak due to bad gaskets. I believe the engine replacement was done improperly and should be under the SC172 High Press... Read more
Incident date: Sep 17, 2025
I purchased my 2018 Toyota RAV4 Limited Hybrid in June 2018. The automatic liftgate has been a consistent issue with this vehicle since January 2024. It either fails to close completely or takes an unusually long time to shut. I followed the official Toyota dealership videos and performed the recommended recalibration steps, but the problem remains unresolved. This is not just a matter of convenie... Read more
Incident date: Sep 1, 2025
While driving, all of my dashboard warning lights turn on at the same time. On several occasions, the vehicle has also completely shut off while I was driving, creating a dangerous situation where I lost power steering & braking assistance. I request that your safety/ recall department investigate this issue immediately to determine whether it falls under an active recall or should be added as a n... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — ENGINE
Oct 3, 2025
Incident date: Sep 28, 2025
My car consumes a lot of oil. This is a very similar problem as the wrong tempered piston rings. All this car has used is 5W 20 full synthetic oil., which gets changed every 5000 miles. I would burn around 1 quart every 1000 miles. Dealer solution is to put in 5W 30 full synthetic oil. Got a little better but within a few months, back to burning1 quart every 1000 miles. Dealer is now saying Hyunda... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — VEHICLE SPEED CONTROL
Oct 3, 2025
Incident date: Sep 28, 2025
Throttle stuck at 4500 RPM. Had to stand on brakes and turn key off. Was backing into my back yard and almost hit the house. From dead stop pushed gas petal to back up and it took off at a high rate of speed.
TOYOTA
GRAND HIGHLANDER
(2024) — ELECTRICAL SYSTEM
Oct 3, 2025
Incident date: Sep 28, 2025
Vehicle Safety Complaint — 2024 Toyota Grand Highlander My 2024 Toyota Grand Highlander has experienced multiple serious defects, including two official recalls: • 25TA08 — instrument cluster failure • 24TA09 — airbag defect This week, the instrument display failed completely, making it impossible to view speed or system warnings. I’ve been unable to work since then, causing financi... Read more
Incident date: May 19, 2025
ABS module failure on 2013 Honda Accord. FCW system failure, ABS failure, LDW failure along with brake light constantly on, also tire pressure sensor light on. Brakes have a softer feel when compressed. Diagnosed at independent repair shop as failure of the ABS module which is a circuit board issue with improperly soldered wire connections, something Honda should cover as the module dealer cost is... Read more
Incident date: May 19, 2025
Backup camera frequently goes blank. I noticed an active recall for other ford vehicles and wanted to report I’m having the same issue with my 2017 ford flex, so I’m hoping the flexes will be added to the recall.
Incident date: Sep 26, 2025
The contact owns a 1997 Geo Prizm. The contact stated that while driving at an undisclosed speed, the check engine and air bag warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 324,000.
Incident date: May 2, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ex... Read more
Incident date: May 2, 2025
Vehicle started shaking during acceleration above 40 mph. Felt like the wheels were going to come off. The issue is that the front axle drive shafts are very corroded and failing.
TOYOTA
HIGHLANDER
(2019) — ENGINE
Oct 2, 2025
Incident date: Oct 1, 2024
The contact owns a 2017 Honda Pilot. The contact stated while driving approximately 10-30 MPH, the vehicle stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The contact pushed the vehicle to the side of the road with assistance. The vehicle was towed to the residence. The vehicle was then towed to The Car Doctor, where it was diagnosed th... Read more
TOYOTA
COROLLA CROSS
(2022) — UNKNOWN OR OTHER
Oct 2, 2025
Incident date: Sep 13, 2025
My speakers randomly make this EXTREMELY loud static and even with volume off it doesn’t stop. It’s very distracting and hard to focus on driving while it’s going on! This has been happening almost everyday! Then it stops whenever it decides to! Sometimes for an hour!
Incident date: Dec 1, 2018
The contact owns a 2023 Lincoln Corsair. The contact received Technical Service Bulletin Number: 24L10 (Documentation in Owner’s Manual Incorrectly Stated that the Vehicle Could be Recreationally Flat Towed). The contact stated that the vehicle could not be recreationally flat towed with all wheels on the ground because damages to the powertrain might occur. The contact stated that he typically ... Read more
Incident date: Apr 8, 2021
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed in the rain, the vehicle started jerking. The contact stated that upon depressing the brake pedal, the vehicle failed to respond and crashed into a tree. The front driver's side air bag and the knee air bag deployed. The contact sustained neck and ankle injuries and was transported to the local emergen... Read more
Crash
1 injured
Incident date: Sep 24, 2025
Body: The hood/Under the hood: There is a wide ½“ or more gap on the right and left side of the hood. I can see inside under the hood from a distance. It is not flush while connecting to the rest of the vehicle. I can see the ground after opening the hood. The engine and all the components are exposed to the elements. This is a new vehicle from the dealership brand. There is no cover for the bo... Read more
Incident date: Sep 26, 2025
I am submitting a complaint regarding my 2017 Kia Cadenza related to an ongoing airbag system failure and Kia’s refusal to cover the repair under their existing airbag warranty extension. My VIN is included in Kia’s WTY027 warranty extension, which extends coverage for repairs related to the Airbag Warning Light illumination from 5 years/60,000 miles to 15 years/unlimited miles. Despite this... Read more
Incident date: Oct 2, 2025
On 8/22/25 I was driving on the Interstate and attempted to set my cruise at 74 mph. After turning the cruise on and reaching the speed of 74 mph, I pressed the "set+" button. Almost immediately the car sped forward and within seconds I had reached the speed of 83 mph. I applied the brakes and looked down to see the cancelled cruise speed of 100 on my screen. I turned the cruise off and then b... Read more
Incident date: Aug 2, 2025
Sunroof blew out while driving leaving a hole and shattered glass
Incident date: Aug 2, 2025
The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver ... Read more
Incident date: Aug 2, 2025
The contact owns a 2018 Toyota Camry. The contact stated that there would be a sudden loss of power steering functionality and just as sudden, the power steering function would return. The Supplemental Restraint System (SRS) and the Air Bag Malfunction warning lights were illuminated. The starter had suddenly failed due to a loss of battery power. The contact purchased a jump box to start the vehi... Read more
Incident date: Sep 13, 2025
The contact owns a 2018 Toyota Camry. The contact stated that there would be a sudden loss of power steering functionality and just as sudden, the power steering function would return. The Supplemental Restraint System (SRS) and the Air Bag Malfunction warning lights were illuminated. The starter had suddenly failed due to a loss of battery power. The contact purchased a jump box to start the vehi... Read more
Incident date: Aug 18, 2025
Car shudders and jerks during acceleration
Incident date: Aug 18, 2025
While driving on the highway, car started to shutter and sputter. Engine light came on, then started flashing putting the car into limp mode and I was almost rear ended by a tractor trailer. I took the car to my local mechanic and he said cylinder 3 misfire. He went to check the plug and coil, coil good but he could not get the plug out. I then called ford and they said they would not let me talk ... Read more
Incident date: Aug 18, 2025
While driving my 2025 Toyota Camry, the infotainment/navigation display screen (center console multimedia system) will randomly and sporadically shut down completely, leaving the screen blank without warning. This has happened multiple times, including while I was backing up and relying on the backup camera, creating an unsafe situation by eliminating visibility. When the screen goes blank while d... Read more