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Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints
138,663 Reported Crashes
56,255 Reported Fires
8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 69 complaints for THOMAS BUILT BUSES

THOMAS BUILT BUSES MINOTOUR (2018) — FUEL SYSTEM, GASOLINE Jan 26, 2023
Incident date: Jan 4, 2023
The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN t... Read more
THOMAS BUILT BUSES MINOTOUR (2018) — ENGINE Jan 26, 2023
Incident date: Jan 4, 2023
The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN t... Read more
THOMAS BUILT BUSES SAF-T-LINER HDX (2019) — POWER TRAIN Aug 16, 2022
Incident date: Feb 7, 2022
It appears the battery cables were rubbing the transmission cooler lines and after an extended period caused a thermal event. it burned wiring harnesses, the DEF pump and lines and a good portion of battery cable. Had there been children on the bus at the time of the thermal event it could have been catastrophic. This vehicle has been inspected by the Manufacturer and they are covering repairs.... Read more
Fire
THOMAS BUILT BUSES SAF-T-LINER HDX (2019) — ELECTRICAL SYSTEM Aug 16, 2022
Incident date: Feb 7, 2022
It appears the battery cables were rubbing the transmission cooler lines and after an extended period caused a thermal event. it burned wiring harnesses, the DEF pump and lines and a good portion of battery cable. Had there been children on the bus at the time of the thermal event it could have been catastrophic. This vehicle has been inspected by the Manufacturer and they are covering repairs.... Read more
Fire
THOMAS BUILT BUSES SAF-T-LINER C2 (2013) — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT Jun 25, 2022
Incident date: Jun 16, 2022
Please see pics, attached. Im sure this situation is common in millions of school buses.
THOMAS BUILT BUSES SAF-T-LINER C2 (2020) — VISIBILITY/WIPER Feb 28, 2022
Incident date: Feb 24, 2022
snow and ice buildup on windshield and wiper blades reducing visibility. defrost was set on high, also used overhead fans to direct warm air onto windshield and still does not melt off until stopped.
THOMAS BUILT BUSES SAF-T-LINER C2 (2022) — LANE DEPARTURE: BLIND SPOT DETECTION Nov 16, 2021
Incident date: Aug 18, 2021
This is a preventative complaint. In my opinion, all the Thomas Saf-T-Liner C2 school buses have a serious blind spot due to the location of the driver's side mirrors. When pulling up to an intersection, or stop sign, the driver has to bend forward and backward to see past the mirror for oncoming traffic. I brought this issue up earlier with the manufacturer representative, and he said they would ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2022) — VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR Nov 16, 2021
Incident date: Aug 18, 2021
This is a preventative complaint. In my opinion, all the Thomas Saf-T-Liner C2 school buses have a serious blind spot due to the location of the driver's side mirrors. When pulling up to an intersection, or stop sign, the driver has to bend forward and backward to see past the mirror for oncoming traffic. I brought this issue up earlier with the manufacturer representative, and he said they would ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2022) — VISIBILITY Nov 16, 2021
Incident date: Aug 18, 2021
This is a preventative complaint. In my opinion, all the Thomas Saf-T-Liner C2 school buses have a serious blind spot due to the location of the driver's side mirrors. When pulling up to an intersection, or stop sign, the driver has to bend forward and backward to see past the mirror for oncoming traffic. I brought this issue up earlier with the manufacturer representative, and he said they would ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2015) — STRUCTURE:BODY Apr 11, 2019
Incident date: Aug 1, 2018
WINDOW FRAMES CRACK AND BREAK LEAVING EXPOSED SHARP METAL EDGES AND HOLES EXPOSED FOR STUDENTS TO PLACE FINGERS IN, CAUSING INJURY. THE WINDOW FRAME MATERIAL IS A PLASTIC/VINYL PRODUCT THAT CRACKS AND/OR BREAKS UNDER EXTREME COLD OR HOT CONDITIONS. THERE ARE 14 CRACKED OR BROKEN WINDOW FRAMES IN THIS BUS AS OF 4/11/2019. *DT*JB *AS CONSUMER STATED MY BUS MECHANIC HAS HAD CONTACT WITH SIOUX CITY S... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2015) — STRUCTURE:BODY Apr 11, 2019
Incident date: Aug 1, 2018
WINDOW FRAMES CRACK AND BREAK LEAVING EXPOSED SHARP METAL EDGES AND HOLES FOR STUDENT RIDERS TO PLACE FINGERS IN, CAUSING INJURY. THE WINDOW FRAME MATERIAL IS A PLASTIC/VINYL PRODUCT THAT CRACKS AND/OR BREAKS UNDER EXTREME COLD OR HOT CONDITIONS. THERE ARE 10 CRACKED OR BROKEN WINDOWS IN THIS BUS AS OF 4/11/2019. *AS CONSUMER STATED AS OF 6/24/19 ALL BUSES ARE HAVING TROUBLE WITH THE THOMAS BUS ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2009) — UNKNOWN OR OTHER Jan 24, 2019
Incident date: Jan 24, 2019
THIS SCHOOL BUS USES A PLASTIC ELBOW TO CONNECT A COOLANT LINE TO THE REAR HEATER INSIDE THE BUS. THE ELBOW IS CRACKING AND OR FAILING WHICH ALLOWS HOT COOLANT IN THE BUS BODY INCREASING THE RISK OF INJURY TO THE PASSENGERS. THE BUS IS GENERALLY IN MOTION AND THE HEADER ON WHEN THE FAILURE OCCURS.*DT
THOMAS BUILT BUSES SAF-T-LINER C2 (2009) — UNKNOWN OR OTHER Jan 24, 2019
Incident date: Jan 23, 2019
THIS SCHOOL BUS USES A PLASTIC ELBOW TO CONNECT A COOLANT LINE TO THE REAR HEATER INSIDE THE BUS. THE ELBOW IS CRACKING AND OR FAILING WHICH ALLOWS HOT COOLANT IN THE BUS BODY INCREASING THE RISK OF INJURY TO THE PASSENGERS.. THE BUS IS GENERALLY IN MOTION AND THE HEADER ON WHEN THE FAILURE OCCURS. *DT*JB
THOMAS BUILT BUSES SAF-T-LINER C2 (2012) — UNKNOWN OR OTHER Dec 11, 2018
Incident date: Dec 5, 2018
THIS SCHOOL BUS USES A PLASTIC ELBOW TO CONNECT A COOLANT LINE TO THE REAR HEATER INSIDE THE BUS. THE ELBOW IS CRACKING AND OR FAILING WHICH ALLOWS HOT COOLANT INSIDE THE BUS BODY INCREASING THE RISK OF INJURY TO THE PASSENGERS. THE BUS IS GENERALLY IN MOTION AND HEATER ON WHEN THE FAILURE OCCURS. *DT*JB
THOMAS BUILT BUSES SAF-T-LINER C2 (2012) — UNKNOWN OR OTHER Nov 21, 2018
Incident date: Nov 6, 2018
THIS SCHOOL BUS USES A PLASTIC ELBOW TO CONNECT A COOLANT LINE TO REAR HEATER INSIDE THE BUS.THE ELBOW IS CRACKING AND OR FAILING WHICH ALLOWS HOT COOLANT INSIDE THE BUS BODY INCREASING THE RISK OF INJURY TO THE PASSENGERS. THE BUS IS GENERALLY IN MOTION AND HEATER ON WHEN THE FAILURE OCCURS.*DT*JB *DT*JB
THOMAS BUILT BUSES SAF-T-LINER C2 (2018) — STRUCTURE:BODY Apr 10, 2018
Incident date: Mar 21, 2018
A 2018 THOMAS BUILT TYPE C SCHOOL BUS WAS TRAVELING AT A SPEED OF APPROXIMATELY 42 MPH ON A CITY/URBAN STREET WITH 5 PASSENGERS, PLUS THE OPERATOR ON BOARD. A TREE FELL AND STRUCK THE BUS NEAR, OR ON, THE RIGHT FRONT WINDSHIELD/ROOF AREA. THIS IMPACT CAUSED THE ENTIRE ROOF AREA TO COLLAPSE WITH SEVERE DAMAGE THROUGHOUT THE ENTIRE LENGTH OF THE BUS.
Crash 3 injured
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — STRUCTURE:BODY Nov 16, 2016
Incident date: Nov 12, 2016
THERE IS A PLASTIC FITTING AT THE REAR HEATER THAT IS FAILING WHICH CAUSES HOT ANTI-FREEZE TO SPILL INTO THE PASSENGER AREA OF THE SCHOOL BUS. THIS HAS HAPPENED ON THREE BUSES IN THE PAST TWO WEEKS. HOT ANTI-FREEZE CAN CAUSE INJURY TO THE STUDENTS THAT ARE BEING TRANSPORTED.
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — UNKNOWN OR OTHER Nov 16, 2016
Incident date: Nov 12, 2016
THERE IS A PLASTIC FITTING AT THE REAR HEATER THAT IS FAILING WHICH CAUSES HOT ANTI-FREEZE TO SPILL INTO THE PASSENGER AREA OF THE SCHOOL BUS. THIS HAS HAPPENED ON THREE BUSES IN THE PAST TWO WEEKS. HOT ANTI-FREEZE CAN CAUSE INJURY TO THE STUDENTS THAT ARE BEING TRANSPORTED.
THOMAS BUILT BUSES SAF-T-LINER EFX (2009) — SEATS Mar 15, 2016
Incident date: Jan 1, 2016
PASSENGER SEATS BACKS WELDS BREAKING AWAY FROM SEAT FRAME AND LEAVING NO STRUCTURAL INTEGRITY
THOMAS BUILT BUSES EF (2007) — STRUCTURE:BODY Nov 18, 2015
Incident date: Apr 17, 2015
5 2007 AND 1 2008 THOMAS FRONT ENGINE TRANSIT TYPE SCHOOLS BUSES AT THREE DIFFERENT SCHOOLS IN INDIANA WERE FOUND TO HAVE CRACKS IN THE RIGHT FRAME RAIL, NEAR AXLE 2. IT SHOULD BE NOTED THAT THE 2008 WAS MANUFACTURED IN DECEMBER 2006; THE 5 2007'S WERE MANUFACTURED IN 2006 AS WELL. LOCAL THOMAS DEALER REPAIRED ALL 6 BUSES PER THOMAS SERVICE BULLETIN. ALL OTHER ACTIVE (USED IN SCHOOL TRANSPORTATION... Read more
THOMAS BUILT BUSES MVP-EF (2011) — SEATS Aug 27, 2014
Incident date: Aug 27, 2014
CHILD SAFETY CONCERN!! THE SEATS ARE THE ONLY SAFETY BARRIER FOR CHILDREN IN THE EVENT OF AN ACCIDENT!! BROKEN SEAT BACKS. 13 OUT OF 28 SEATS BROKEN. THE SHEET METAL BACKING IS BREAKING AROUND THE SPOT WELDS WHERE IT IS WELDED TO THE TUBE FRAME. THIS IS AN ISSUE WITH ALL BUSES WITH SYNTEC SEATS. HERE IS A LINK TO A VIDEO I CREATED TO SHOW THE ISSUE. IT'S NOT A VIDEO FROM THIS PARTICULAR BUS B... Read more
THOMAS BUILT BUSES MVP-EF (2009) — SEATS Jun 4, 2014
Incident date: Jun 4, 2014
THOMAS BUILT SCHOOL BUS WITH SYNTEC SEATS. 12 OUT OF 26 SEAT BACKS BROKEN. THE SEAT BACKS ARE CONSTRUCTED OF A TUBULAR FRAME WITH A SHEET METAL CENTER BACKING. THE SHEET METAL BACKING IS BREAKING AROUND THE SPOT WELDS WHERE THEY ARE SECURED TO THE TUBULAR FRAME. SCHOOL BUSES DO NOT HAVE SEAT BELTS THEREFORE THE SEAT IS THE SAFETY DEVICE FOR THE CHILDREN IF AN ACCIDENT WERE TO HAPPEN. THIS IS BELIE... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2012) — SEATS Feb 27, 2013
Incident date: Dec 12, 2012
THOMAS BUILT BUS - SAFE-T-LINER C-2: TWO INSTANCES IN LAST 4 MONTHS OF CHILDREN SLIDING FORWARD OUT OF THEIR SEATS AND BECOMING WEDGED ON THE FLOOR BETWEEN THE BOTTOM OF THE SEAT SUPPORTS. EACH INCIDENCE REQUIRED APPROXIMATELY 3 MINUTES TO EXTRICATE THE TRAPPED ELEMENTARY SCHOOL CHILD. I BELIEVE THAT FRONT TO BACK SEAT SPACING IS TOO TIGHT. IN AN EMERGENCY, THIS COULD BE A CONCERN. *TR
THOMAS BUILT BUSES C2 (2007) — VISIBILITY/WIPER Feb 6, 2013
Incident date: Jan 30, 2013
SOMETHING BROKE THE LOWER SIDE DASH WINDOW LT SIDE. THE GLASS IS BONDED TO THE FRAME WITH A RUBBER LIKE SUBSTANCE. THESE ARE SUPPOSED TO BE TEMPERED GLASS WHICH NORMALLY BREAK INTO SMALL SQUARES AND ARE FAIRLY HARMLESS. THIS WINDOW BROKE INTO SHARP STICK LIKE SHARDS RADIATING AROUND THE FRACTURE SITE AT THE TOP AREA WHERE THE GLASS WAS BONDED TO THE FRAME. THIS IS THE FIRST WINDOW BREAK WE HAVE HA... Read more
THOMAS BUILT BUSES MINOTOUR (2005) — STRUCTURE:BODY Nov 19, 2012
Incident date: Sep 18, 2012
I REPRESENT CECIL COLLEGE IN NORTH EAST MD. I RECEIVED A SAFETY RECALL NOTICE 10V-393 CONCERNING OUR THOMAS BUILT BUS. THIS WAS A RE-NOTIFICATION DATED AUGUST 2012. I DID NOT RECEIVE THE FIRST ONE. ON 9/18/12, I CALLED AMERICAN BUS IN ANNAPOLIS MD (410-224-9775) AND SPOKE WITH [XXX] IN THE SERVICE DEPARTMENT. [XXX] WAS GOING TO ORDER THE CLIP REQUIRED, MAIL IT TO ME, AND OUR FLEET MECHANIC WO... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — SEATS May 21, 2012
Incident date: May 1, 2012
THE CONTACT HAS A FLEET THAT INCLUDES 18 MY2000-2008 THOMAS SCHOOL BUSES. ALL HAVE EXHIBITED MULTIPLE FAILURES TO PASSENGER SEATBACKS; THE SEAT PAN BECOMES DETACHED FROM THE SEAT FRAME. THE CONTACT IS CONCERNED THAT A DAMAGED SEAT MAY NOT PERFORM ITS ROLE IN COMPARTMENTALIZATION AS INTENDED BY FMVSS 222. THE CONTACT FURTHER ALLEGED THAT SEATS WHICH HAVE RECEIVED THE REMEDY DESCRIBED IN THOM... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — LATCHES/LOCKS/LINKAGES:DOORS:LATCH Feb 2, 2012
Incident date: Feb 1, 2012
IN THE PROCESS OF REPLACING THE EMERGENCY EXIT DOORS ON THE 2007-2008 MODEL SAF-T-LINER C2 BUSES OWNED BY SC DEPARTMENT OF EDUCATION THE FLEET DISCOVERED CORROSION RELATED DEGRADATION OF SHAFT TO THE OUTSIDE DOOR HANDLE. IT IS BELIEVED THAT WATER IS GETTING PAST THE FOAM WASHER POSITIONED BETWEEN THE EXTERIOR HANDLE AND THE DOOR SKIN. THE CONTACT IS CONCERNED THAT DEGRADATION TO THE STRENGTH OF ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2003) — FUEL SYSTEM, GASOLINE Aug 29, 2011
Incident date: Aug 2, 2011
UNDERBODY CNG FUEL CYLINDER(S) WERE DISCOVERED TO HAVE BEEN ORIGINALLY INSTALLED WITH INSUFFICIENT OVERHEAD CLEARANCE. THE FORWARD MOST CYLINDER (1 OF 5) WAS MOUNTED WITH AN INTERFERENCE FIT AGAINST SUPPORTING STRUCTURE. CYLINDER WRAPPING WAS DAMAGED. OTHER CYLINDERS ON THIS AND SIMILAR THOMAS TRANSIT SCHOOL BUSES HAVE BEEN FOUND WITH WELL UNDER THE .5 INCH CLEARANCE RECOMMENDED BY DOT, CHP, AND T... Read more
THOMAS BUILT BUSES C2 (2010) — UNKNOWN OR OTHER May 12, 2011
Incident date: May 12, 2011
ON THE MORNING OF MAY 12, 2011 NORTH CAROLINA PUBLIC SCHOOL BUS LOCATED IN EDGECOMBE COUNTY WAS TOTALLY DESTROYED BY A FIRE THAT ORIGINATED IN THE REAR BULKHEAD AREA OF THE BUS THAT HOUSES A CARRIER AIR CONDITIONER AND ADDITIONAL ELECTRICAL COMPONENTS. THE BUS WAS ON ITS ROUTE PICKING UP CHILDREN FOR SCHOOL WHEN THE CHILDREN BEGAN TO SMELL SMOKE AND NOTIFIED THE DRIVER. THE DRIVER IMMEDIATELY STOP... Read more
Fire
THOMAS BUILT BUSES SAF-T-LINER HDX (2009) — STEERING May 6, 2011
Incident date: Aug 5, 2010
TL*THE CONTACT OWNS A 2009 THOMAS BUILT SAF-T-LINER HDX. WHILE DRIVING APPROXIMATELY 65 MPH THE POWER STEERING FAILED. THE VEHICLE WAS PULLED OVER AND TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING HYDRAULIC PUMP FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 37,107. UPDATED 10/4/11 *CN
THOMAS BUILT BUSES SAF-T-LINER HDX (2009) — STEERING:HYDRAULIC POWER ASSIST:PUMP May 6, 2011
Incident date: Aug 5, 2010
TL*THE CONTACT OWNS A 2009 THOMAS BUILT SAF-T-LINER HDX. WHILE DRIVING APPROXIMATELY 65 MPH THE POWER STEERING FAILED. THE VEHICLE WAS PULLED OVER AND TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING HYDRAULIC PUMP FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 37,107. UPDATED 10/4/11 *CN
THOMAS BUILT BUSES SAF-T-LINER C2 (2006) — ELECTRICAL SYSTEM Apr 11, 2011
Incident date: Feb 3, 2011
2006 THOMAS/FREIGHTLINER SCHOOL BUS CAUGHT FIRE AND BURNT WHILE PARKED. INVESTIGATION FOUND FIRE ORIGIN FROM FLOOR MOUNTED BATTERY CABLES TO THE LEFT OF DRIVER'S SEAT. FURTHER INVESTIGATION INTO NINE SIMILAR BUSES IN THE FLEET FOUND HEAVY CORROSION AT THE BATTERY CABLE ISOLATORS IS OCCURRING WHICH CAN RESULT IN SHORTING AND FIRE. *TR
Fire
THOMAS BUILT BUSES C2 (2007) — PARKING BRAKE Apr 4, 2011
Incident date: Feb 15, 2011
THOMAS C2 - AMU PARK BRAKE SWITCH, 2007-2008 YEAR MODELS PROBLEM: MY OFFICE RECEIVED REPORTS FROM SCDE MAINTENANCE FACILITIES OF CONTINUED FAILURES WITH THE AIR BRAKE INTERLOCK SYSTEM AIR MANAGEMENT UNIT (AMU). THE FAILURE MODE OF CURRENT CONCERN IS WITH THE PARK BRAKE SWITCH IN THE AMU. THIS FAILURE MODE PREVENTS THE RELEASE OF THE PARK BRAKES. THE SCDE OPERATES 879 OF THESE UNITS. CONCERN:... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2010) — PARKING BRAKE Mar 14, 2011
Incident date: Jun 1, 2010
EMERGENCY BRAKE : WHEN SETTING BRAKE IT TAKES 3 TO 4 TIMES FOR BRAKE TO SET. EMERGENCY BRAKE WILL POP OUT ON IT'S OWN AFTER SETTING. *TR
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — SERVICE BRAKES, HYDRAULIC Feb 22, 2011
Incident date: Feb 15, 2011
AS THE BUS DRIVER PULLED INTO THE BUS GARAGE, HE NOTICED HIS BRAKE WARNING LIGHT ON. I CHECKED THE BRAKE FLUID AND FOUND IT LOW. I APPLIED CONSTANT PRESSURE TO THE BRAKE PEDAL THEN INSPECTED THE BRAKE SYSTEM. THE BRAKE LINE RUNNING DOWN FROM THE MASTER CYLINDER INSIDE THE FRAME RAIL WAS LEAKING. THIS LINE HAD A HOLE RUBBED IN IT BY THE FUEL LINE COMING FROM THE WATER SEPARATOR. THE FUEL LINE WAS R... Read more
THOMAS BUILT BUSES HDX (2009) — EXTERIOR LIGHTING May 5, 2010
Incident date: Feb 25, 2010
I RECEIVED A NOTICE (NHTSA CAMPAIGN ID NUMBER : 10V177) YESTERDAY REGARDING STOPLAMP FAILURE ON THOMAS C2 BUSES. OUR SCHOOL DISTRICT HAS EXPERIENCED A SIMILAR PROBLEM OF INTERMITTENT STOPLAMP OPERATION ON ONE OF OUR 2009 HDX THOMAS BUSES. A RESISTOR (NOT SHOWN ON THOMAS WIRING DIAGRAMS) WAS PLACED IN THE WIRE FROM THE STOPLAMP SWITCH AND WAS DEFECTIVE. *TR
THOMAS BUILT BUSES HDX (2009) — ELECTRICAL SYSTEM Apr 1, 2010
Incident date: Oct 26, 2009
1. AFTER DRIVING THE 2009 THOMAS HDX BUS FOR A COUPLE OF HOURS, DRIVER WAS BRINGING THE BUS TO A STOP, AND BEFORE HE ACTIVATED THE DOORS OR ANY OTHER ELECTRICAL ACCESSORIES, HE SAW SMOKE COMING UP FROM THE DASH IN FRONT OF THE STEERING WHEEL. HE REPORTED THE SMOKE COMING FROM THE TOP OF THE DASH NEAR THE WINDSHIELD, NOT FROM THE BOTTOM OF THE DASH AND NOT FROM THE VENT LOCATED ABOVE THE SWITCH P... Read more
Fire
THOMAS BUILT BUSES MVP-EF (2004) — ELECTRICAL SYSTEM Feb 16, 2010
Incident date: Oct 22, 2009
FIRE FROM TYCO CIRCUIT BOARD. *TR
Fire
THOMAS BUILT BUSES MVP-EF (2007) — ELECTRICAL SYSTEM Feb 16, 2010
Incident date: Feb 7, 2010
MELTED TYCO CIRCUIT BOARD AFTER RECALL 07V-544 HAD BEEN COMPLETED. RECALL DOES NOT APPEAR TO BE CORRECTING THIS PROBLEM. *TR
Fire
THOMAS BUILT BUSES C2 (2007) — ENGINE AND ENGINE COOLING:COOLING SYSTEM Jan 13, 2010
Incident date: Dec 23, 2009
TRANSMISSION COOLER IN RADIATOR LEAKED CAUSING REPLACEMENT OF RADIATOR. ANTI-FREEZE BACK FLUSHED INTO THE TRANSMISSION CAUSING CONTAMINATION AND TRANSMISSION ALSO NEEDED TO BE REPLACED. TOTAL COST $5,751.00 TO A BUS TWO YEARS OLD WITH 30,000 MILES. *TR
THOMAS BUILT BUSES SAF-T-LINER C2 (2007) — SEAT BELTS Sep 25, 2009
Incident date: Jul 8, 2009
DURING PERIODIC PREVENTIVE MAINTENANCE INSPECTIONS THE DRIVERS SEAT BELT HAS BEEN FOUND BINDING AT THE TOP GUIDE LOOP CAUSING BELT TO LEAVE EXCESSIVE SLACK ON SEVERAL OF OUR SCHOOL BUSES. HERE IS ONE OF THE BUSES INFORMATION. 2007 THOMAS SAF-T-LINER. *TR
THOMAS BUILT BUSES EF (2008) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Sep 17, 2009
Incident date: Sep 16, 2009
TL*THE CONTACT OWNS A 2008 THOMAS BUILT BUS ENGINE FRONT (EF). THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS WHEN THE ACCELERATOR PEDAL WAS IN THE DEPRESSED POSITION. THE PEDAL ALSO BECAME STUCK IN THAT POSITION. THERE WAS EXTREME PRESSURE APPLIED TO THE BRAKE PEDAL, FOLLOWED BY NO RESPONSE. THE PARKING BRAKE RAPIDLY ENGAGED AND THE GEAR SHIFT WAS PLACED IN THE "NEUTRAL" ... Read more
THOMAS BUILT BUSES C2 (2007) — EXTERIOR LIGHTING:BRAKE LIGHTS Jun 29, 2009
Incident date: Aug 24, 2007
TL*THE CONTACT OWNS A 2007 THOMAS BUILT BUSES SAF-T-LINER C2 BUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR REAR BRAKE LIGHT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V205000 (PARKING BRAKE:CONVENTIONAL:AIR) REGARDING THE AIR MANAGE UNIT. THE VEHICLE WAS REPAIRED, BUT ... Read more
THOMAS BUILT BUSES C2 (2007) — PARKING BRAKE:CONVENTIONAL:AIR Jun 29, 2009
Incident date: Aug 24, 2007
TL*THE CONTACT OWNS A 2007 THOMAS BUILT BUSES SAF-T-LINER C2 BUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR REAR BRAKE LIGHT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V205000 (PARKING BRAKE:CONVENTIONAL:AIR) REGARDING THE AIR MANAGE UNIT. THE VEHICLE WAS REPAIRED, BUT ... Read more
THOMAS BUILT BUSES SAF-T-LINER C2 (2002) — ENGINE AND ENGINE COOLING:ENGINE Oct 14, 2008
Incident date: Mar 1, 2006
A BUS DRIVER CALLS IN A PROBLEM TO THE DISPATCHER THAT THE BUS CUT OFF WHILE DURING THE ROUTE. IN AUGUST OF 2001 DPS PURCHASED ONE HUNDRED TWENTY FIVE (125) THOMAS BUILT SAF-T-LINERS WITH CATERPILLAR 3126 B ENGINES. IN 2006 PRIOR TO THE ENGINE WARRANTY EXPIRING WE BEGAN TO EXPERIENCE IDLE GEAR FAILURES AND APPROXIMATELY TWENTY TWO (22) WERE REPLACED AND COVER UNDER WARRANTY BY CATERPILLAR. HOWEVER... Read more
THOMAS BUILT BUSES C2 (2007) — STRUCTURE Jul 23, 2008
Incident date: Sep 2, 2007
OUR THOMAS C-2 BUSES HAVE STUDENT CROSSING MIRRORS THAT WILL NOT HOLD ADJUSTMENT. THE BRACKETS CONTINUALLY BREAK AND THE HOOD MOUNTS PULL OUT. THE MIRRORS USED ARE ROSCO HAWEYE. *TR
THOMAS BUILT BUSES C2 (2007) — VISIBILITY Jul 23, 2008
Incident date: Sep 2, 2007
OUR THOMAS C-2 BUSES HAVE STUDENT CROSSING MIRRORS THAT WILL NOT HOLD ADJUSTMENT. THE BRACKETS CONTINUALLY BREAK AND THE HOOD MOUNTS PULL OUT. THE MIRRORS USED ARE ROSCO HAWEYE. *TR
THOMAS BUILT BUSES SAF-T-LINER ER (2000) — STRUCTURE:BODY Jul 22, 2008
Incident date: Jul 1, 2008
ANNUAL INSPECTION REVEALED BROKEN ROOF BOWS ON TWO SEPERATE SCHOOL BUSSES. THE THOMAS DEALER HAS AVAILABLE A REPAIR PART AND PROCEDURE, A STIFFENER IS WELDED IN THE BOW AT THE WINDOW HEADER.
THOMAS BUILT BUSES SAF-T-LINER C2 (2008) — PARKING BRAKE May 23, 2008
Incident date: Apr 30, 2008
BUS BRAKE INTERLOCK WILL NOT RELEASE, MUST BYPASS BRAKE SWITCH TO MOVE BUS FROM ROADWAY AFTER STUDENT PICKUP. HAPPENS INTERMITTENTLY ,WITHOUT WARNING. HAVE TO REPLACE AMU BRAKE SWITCH BLOCK, PART #A12-19776-010-01. TO CORRECT. BUS ONLY HAS 21,485 MILES .HAVE 6 BUSES WITH SIMILAR MILEAGE, HAVE REPLACED 3 TO DATE. HAVE REPLACED WITH IDENTICAL PART AS ORIGINAL, FEEL PROBLEM WILL REOCCUR. HAVE TALKED ... Read more
THOMAS BUILT BUSES FS-65 (2004) — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS May 6, 2008
Incident date: May 13, 2005
TL*THE CONTACT OWNS A 2004 THOMAS BUILT FS-65/ FREIGHTLINER SCHOOL BUS. THE CONTACT STATED THAT THE FUSE PANELS AND CABLES LEADING TO THE FUSE PANELS BURNED IN THE VEHICLE. HE REPLACED THE PANELS ON APPROXIMATELY 30 BUSES. HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V544000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS), AND STATED THAT THE RECALL SHOULD HAVE BEEN EXTENDED TO THE... Read more
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