Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Dec 2, 2024
Truck has been burning oil since it was purchased new in 2020. The truck has needed 6 quarts added between every oil change. It has been to the dealer and they insist nothing is wrong. GM customer service has been no help. Motor has a ticking noise. Finally 2 weeks ago check engine lights came on and loud noises came from motor. Brought it into the dealership and they said full lifter failur... Read more
Incident date: Dec 2, 2024
Truck has been burning oil since it was purchased new in 2020. The truck has needed 6 quarts added between every oil change. It has been to the dealer and they insist nothing is wrong. GM customer service has been no help. Motor has a ticking noise. Finally 2 weeks ago check engine lights came on and loud noises came from motor. Brought it into the dealership and they said full lifter failur... Read more
Incident date: Jan 7, 2025
When I go up hill my car doesn't Want to automatically shift, my rpms start revving, and the car won't go over 50 mph. It's been an on going issue since I purchased the vehicle in 2020. Ive taken it to nissan on more than a couple occasions and the assured me there was no issues. Now as of last week after I brake my car loses driving power but doesn't lose actual power. Now my check engine light i... Read more
Incident date: Jan 7, 2025
When I go up hill my car doesn't Want to automatically shift, my rpms start revving, and the car won't go over 50 mph. It's been an on going issue since I purchased the vehicle in 2020. Ive taken it to nissan on more than a couple occasions and the assured me there was no issues. Now as of last week after I brake my car loses driving power but doesn't lose actual power. Now my check engine light i... Read more
Incident date: Dec 4, 2023
My electrical fixtures have failed or blinks off and on, on its own.
Incident date: Dec 4, 2023
My electrical fixtures have failed or blinks off and on, on its own.
Incident date: Dec 4, 2023
I have a 2011 ford edge sel the brakes are hard as a rock causing more force to be used to stop the vehicle even being driven under 5mph. This is a major saftey issue that should've been in ford's previous recall. The vehicle was manufactured at the Oakville plant in Canada which was ford's recalled vehicles. I contacted ford and they informed me it was vin specific which my vehicle wasn't covere... Read more
Incident date: Jan 18, 2025
I have a new Honda Prologue with less than 300 miles. The Vehicle Drive Shaft makes clicking noise at the CV Joint when I make a left hand turn. I took it to my local Honda Dealership, Roush Honda in Westerville, Ohio. They acknowledged the problem and in fact saw the same problem on a new Prologue that is on their lot. They told me they would contact Honda about my problem and hopefully arrange t... Read more
Incident date: Jan 3, 2025
My 2021 Yukon Denali has roughly 70k miles and this is now the SECOND time that my engine shut off while driving >55mph on the interstate in the past 3 months. The first time, I had the sensation that the car was running out of gas when I went to accelerate. After about 5-10 seconds, the engine turned off, but the electronics stayed on. I coasted to the side of the road and tried multiple times to... Read more
Incident date: Jan 2, 2025
2013 Elantra coupe se.The car wanders on the highway like a boat constantly left and right all over the lane and if/when you hit a dip or bump it REALLY throws the car around! There's Obviously issues with the suspension on a MULTITUDE of these model/year vehicles if not ALL of theml. It is VERY dangerous and needs to be addressed and recalled. I do not have an alignment issue as the tires brakes ... Read more
Incident date: Jan 2, 2025
Vehicle is constantly slamming on the brakes when leaving a parking garage. Users have to turn the feature off every single time we enter our vehicle instead of it being saved to our profile. 2023 model allowed us to select warning sound only if we preferred. I'd hate to see this feature activate while it's raining. It is wayyy too sensitive even with the late timing option selected. Only a matter... Read more
Incident date: Jan 19, 2025
Car will not start due to message that says "Braking Power Low. Stop in a Safe Place" There have been recalls on 2018 Highlanders for the brake vacuum pump but it is not listed for my particular vehicle
Incident date: Jan 19, 2025
Major engine failure / main bearing failure with the engine burning oil and no warning signs no oil leaks or no burning oil smoke out of exhaust. I’m in the process of having the engine re built out of pocket on this date 1/19/2025 and have no documentation from repair shop at this time so I can’t up load any further information till I get it completed,
Incident date: Jan 19, 2025
Something wrong in the fuel system. Gas guage incorrect and when putting fuel in sometimes it spits it back out without having full tank.
Incident date: Jan 19, 2025
When driving in or snowy conditions, the recessed headlights fill with snow, slush ice rendering the headlights useless. It can be very hard to see as the headlights are essentially covered.
Incident date: Jan 19, 2025
After about twenty minutes of driving the vehicle, the steering wheel will become notchy and sticky feeling, making it hard to perform slight adjustments in the steering while driving in a straight line. This sticky steering feeling causes me to overcorrect in my steering because I am forced to fight the steering wheel. This becomes a larger issue at highway speeds, as this sticky steering issue c... Read more
Incident date: Jan 17, 2025
This is re: dash warning that came on saying "Action Required, Steering Assist is Reduced, Drive with Care" on 2021 Chevy Blazer, 28.800 miles. First happened 1/15/25 & each time car is started it is on now, plus the Check Engine light is on now. The fan of the motor runs for 5-10 minutes once car is shut off also. I have read of the power steering locking totally up on other Blazers that this has... Read more
Incident date: Jan 17, 2025
This is re: dash warning that came on saying "Action Required, Steering Assist is Reduced, Drive with Care" on 2021 Chevy Blazer, 28.800 miles. First happened 1/15/25 & each time car is started it is on now, plus the Check Engine light is on now. The fan of the motor runs for 5-10 minutes once car is shut off also. I have read of the power steering locking totally up on other Blazers that this has... Read more
Incident date: Sep 15, 2024
My 2017 Toyota Tundra had been starting roughly the past couple of weeks, I initially thought this was due to the very cold weather we recently had. It has just over 71k miles on it, so there should be no issues with this truck. Then on the afternoon of 1/16/25 I tried to start my truck and it would turn over, but not start. No fuel was getting to the engine. I did some research on this issue a... Read more
Incident date: Oct 29, 2024
The contact owns a 2018 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact had to add one quart of oil per week. The battery was replaced on three occasions. The contact stated that the vehicle failed to exceed 57 MPH while driving. There was an abnormal creaking sound coming from the vehicle. The contact also stated that there was no oil in t... Read more
Incident date: Jan 16, 2025
Smoke comes out from the corner of the hood by the antenna and fumes come from the vents it makes my eyes burn and my throat sore. I'm afraid it might catch on fire. I have had the oil changed the power steering fluid changed I had the radiator changed. I don't know where it's coming from but I do know it is not safe.
Incident date: Jan 16, 2025
I was driving into work on a major road (about 45 mph) when my 2023 Hyundai Sonata stopped accelerating and my engine gave out. Initially I thought I was accidentally pressing on my break pedal but when I realized I wasn’t pressing the break, I had just enough time to turn on my hazards and get out of traffic and onto the shoulder of the road. I was stuck between a main exit and the major road. ... Read more
Incident date: Mar 27, 2024
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the driver's side windshield exterior A-Pillar trim separated and flew off. The local dealer, Spikes Ford (956-585-1601) and Hacienda Ford (956-287-3836) were contacted. Th... Read more
Incident date: Mar 27, 2024
There is a large amount of peeling paint on the roof and front side panels of the car that started on 1/9/25. Toyota says they had a recall but that it expired. I brought the car to the dealer where it was original purchased (by the previous owner) and they completed a paint inspection and found "excessive paint peeling" but they are not willing to do anything. I called Toyota customer care but th... Read more
Incident date: Apr 12, 2023
I was at a red light and when the light turned and I put on the gas my car stalled. I could not shut off the car, it has a push button engine. The motor was off but on the dashboard it said the car was on and all of the electrical systems were still running (heat, radio, lights, etc). When I pushed the engine button, the car would not turn off. The parking break turned on by itself. I could no... Read more
Incident date: Jan 16, 2025
Subject: Urgent Issue with EVAP System Failure Dear Safety Highway Control, I discovered that the EVAP system in my car has failed, confirmed by a computer diagnostic at the Body Shop. The dealer mentioned no recalls, so I contacted the recall department who advised me to contact you. The check engine light has been on, prompting this urgent report. Your prompt investigation is greatly appreciat... Read more
Incident date: Jan 16, 2025
I got a 2014 Hyundai Sonata in May of 2023. In the beginning of September 2024, I was driving down the road on a highway and a knocking sound began as well as grinding. The car then immediately lost all power which could’ve resulted in a serious accident like death or injury to me or others. I found out about the engine recall right after for the class action lawsuit for Hyundai. They told me I ... Read more
Incident date: Jan 10, 2025
I am reporting a safety defect in my 2024 Acura ZDX, which poses a serious risk. The vehicle, purchased on 11/15/2023, has been in the shop for 35 days and has only 1,300 miles. It experienced recurring electrical failures, including blown fuses, door chimes, and ambient light and window malfunctions. After several weeks of diagnosis, the dealer discovered that a wiring bundle running from the en... Read more
Incident date: Jan 16, 2025
Trunk latch releases randomly. Like so many other people with this generation of Ford Fiesta. They have taken them in for the same issue and told they don't by the shop that they don't know what the problem is. The problem is random so getting to to happen while at the shop is next to impossible. If the problem can't be reproduced by a garage mechanic, how would Insurance, or police have any luck... Read more
Incident date: Jan 14, 2025
Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and t... Read more
Incident date: Jan 14, 2025
Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and t... Read more
Incident date: Jan 16, 2025
The canister purge valve in this vehicle repeatedly goes bad. I had a 2015 and now 2016 both with the same issue. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. In order to start the car you have to pum... Read more
Incident date: Jan 16, 2025
Definitely needs an engine. Will get a new engine, radiator and oil cooler lines ordered Rear pinion seal on the rear differential was leaking also so I've ordered one of those and will replace it
Incident date: Dec 26, 2024
Vehicle was service at a Hyundai Dealer for routine required maintenance to continue the warranty. Less than 24 hours later I was driving my special needs, handicap daughter to breakfast and pulled into a handicap parking space and placed my foot on the brake. The pedal seemed to not have any tension and go to the floor. The emergency collision warning went off, but the brakes did not work. Th... Read more
Crash
2 injured
Incident date: Dec 26, 2024
Vehicle was service at a Hyundai Dealer for routine required maintenance to continue the warranty. Less than 24 hours later I was driving my special needs, handicap daughter to breakfast and pulled into a handicap parking space and placed my foot on the brake. The pedal seemed to not have any tension and go to the floor. The emergency collision warning went off, but the brakes did not work. Th... Read more
Crash
2 injured
TESLA
CYBERTRUCK
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jan 15, 2025
Incident date: Jan 15, 2025
Location: [XXX] Description of Incident: On a rainy morning, while driving to work, I encountered a sudden lane cut-off by a speeding truck as I exited a school zone. I applied the brakes to avoid a forward collision, but the brake system failed entirely. This resulted in the loss of vehicle traction, causing the car to spin out uncontrollably. The vehicle collided with an island, bounced into ... Read more
1 injured
Incident date: Jun 12, 2024
The contact owns a 2020 Toyota Camry. The contact stated while driving at 30 MPH on the highway, the vehicle lost motive power. The contact stated that the vehicle failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not taken to be diagnosed or repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired.... Read more
Incident date: Jun 12, 2024
Our 2017 Ford Escape had the check engine light on. We took it to a Ford dealer. They said there is an issue where the coolant is leaking into the engine and we need the engine replaced. They quoted us $12000 to fix the issue. Looking online this is a known issue with Ford Escapes. Ford should be held accountable.
Incident date: Jun 12, 2024
During a routine trip, in a suburban area, on a cold winter morning my 2016 Jeep Grand Cherokee Laredo was running rough and losing power as soon as I started it. The engine light came on and we immediately stopped driving and had it towed for repairs. The Dealer diagnosed the problem by observing that the front of the engine rose up when the gas pedal was pressed, and the engine was loose. We ar... Read more
Incident date: Jan 14, 2025
Firestone trans force Ht. 275/70R18 These tires came from factory on my Dodge Ram. The truck is around two years old and only with 13,500 miles on it. All four tires are failing and cracking on the side walls. I know earlier models of the same exact tire was recalled for the same issue.
Incident date: Sep 16, 2024
The vehicle was started with the key fob. The vehicle was then driven for 12 miles without a key within the vehicle. I had to bring the key to where the vehicle was located to lock the car and be able to drive it. This has not been inspected.
Incident date: Jan 10, 2025
I own a 2019 Chevrolet Silverado 1500 LT Trail Boss that exhibits strange and persistent issues. A recurring engine code appears P0499, clears itself, and then reappears without consistent resolution. This affects the remote starter as the engine light will be engaged. Additionally, several service warnings flash momentarily and disappear, including: •Service Trailer Brake System •Brake System... Read more
Incident date: Jan 4, 2025
The contact owns a 2020 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, and the transmission jerked. The contact stated that the transmission was skipping gear while shifting. The check engine warning light turned on and off. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do t... Read more
Incident date: Jan 4, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at various speeds, the message "Electric Parking Brake System" displayed on the instrument panel. In addition, on several occasions, the contact stated that the vehicle was repaired before for the brake circuit and a parking sensor prior to the failure. The vehicle was taken to the same local dealer where it was diagnosed with ... Read more
Incident date: Jan 2, 2025
The CV axles have failed and cause my truck to shaking when accelerating.
Crash
Incident date: Jan 1, 2025
THE PAINT ON MY CAR IS COMING OFF IN SHEETS AND CHUNKS AS I GO DOWN THE ROAD. IT IS MY UNDERSTANDING THIS IS A SYSTEMIC PROBLEM WITH WHITE PAINT ON TOYOTA'S VEHICLES MANUFACTURED DURING YEARS THAT INCLUDE MY CAR. I TOOK IT TO THE DEALER AND THEY SAID THERE HAD BEEN A PROGRAM TO FIX THIS PROBLEM BUT IT EXPIRED, I THINK THIS SHOULD BE REPAIRED ASAP TO AVOID FUTURE DAMAGES & ISSUES
Incident date: Jan 12, 2025
Have tried twice by phone to request the closest Jeep dealership recommended on the numerous recall cards mailed to have recalls fixed at Williams Chrysler Dodge Jeep Ram, 1100 E Main st., Stigler, OK. 74462. Each contact with dealership to get appointment to fix recalls fixed the individual asks “what is the VIN number?” give requested info then ask “Did you purchase at our location?” No ... Read more
Incident date: Jan 12, 2025
The contact owns a 2016 Toyota Highlander equipped with Cooper Tires, Tire Line: Evolution H/T, Tire Size: 245/55/R19, DOT Number: UPPIILE. The contact stated that while his wife was driving approximately 55-65 MPH, the rear driver's side tire unexpectedly had a blowout. The contact's wife pulled over to the side of the road. The contact arrived on the scene and replaced the rear driver's side tir... Read more
Incident date: Jan 12, 2025
The contact owns a 2016 Toyota Highlander equipped with Cooper Tires, Tire Line: Evolution H/T, Tire Size: 245/55/R19, DOT Number: UPPIILE. The contact stated that while his wife was driving approximately 55-65 MPH, the rear driver's side tire unexpectedly had a blowout. The contact's wife pulled over to the side of the road. The contact arrived on the scene and replaced the rear driver's side tir... Read more
Incident date: Jan 12, 2025
The contact owns a 2015 Ram 1500. The contact stated that after refueling the vehicle, the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed, and it was determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.