Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Mar 29, 2025
The 2025 Honda CRV, while driving on the highway, gets stuck, the steering wheel does not maintain a centered position in the lane, and also has strange noises coming from the steering wheel.
Incident date: Feb 13, 2025
I bought the Jeep Grand Cherokee Limited in 2021. Since I bought it I have had one problem after another with this SUV. This is the list of repairs on my car since 2021... and Jeep has done nothing to compensate for my troubles. I feel like I got a lemon of a car and I would never purchase another jeep again. We have maintained the car and have records of all oil changes and tire rotation and al... Read more
Incident date: Dec 18, 2024
The contact owns a 2016 Nissan Rogue. The contact stated that while parking the vehicle at 2 MPH, the vehicle suddenly accelerated forward. The vehicle jumped the curb, embankment, bushes, and crashed into the building in front. Parts of the vehicle caught onto the bushes, holding the vehicle while still crashing into the building. The air bags did not deploy. The police were not contacted. No pol... Read more
Crash
Incident date: Dec 18, 2024
The contact owns a 2022 Ford Maverick. The contact received notifications of NHTSA Campaign Numbers: 24V684000 (Back Over Prevention) and 25V019000 (Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Dec 18, 2024
The contact owns a 2022 Ford Maverick. The contact received notifications of NHTSA Campaign Numbers: 24V684000 (Back Over Prevention) and 25V019000 (Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Mar 12, 2025
Since buying this vehicle on [XXX] my horn has become completely inoperative a total of three times. I live in Georgia and a working horn is required per GA Code § 40-8-70 (2024) "Every motor vehicle when operated upon a highway shall be equipped with a horn in good working order and capable of emitting sound audible under normal conditions from a distance of not less than 200 feet..". This is n... Read more
Incident date: Mar 25, 2025
I was driving on the highway and saw that my RPM was fluctuating a lot even though on cruise control, it was losing its power. It started slowing down and even though cruise control was off, I was indeed in drive and not neutral. when I fully pressed the gas it did absolutely nothing. I was close to home 10 minutes so I had to just put emergency lights on and keep going but at the stop signs and l... Read more
Incident date: Mar 25, 2025
I was driving on the highway and saw that my RPM was fluctuating a lot even though on cruise control, it was losing its power. It started slowing down and even though cruise control was off, I was indeed in drive and not neutral. when I fully pressed the gas it did absolutely nothing. I was close to home 10 minutes so I had to just put emergency lights on and keep going but at the stop signs and l... Read more
Incident date: Mar 25, 2025
Etorque MGU whine originating from the alternator portion of the device.
Incident date: Mar 21, 2025
I was driving at approximately 25-30 MPH, accelerating from a stop light and I felt a clunk, heard a grinding noise and my back wheels locked up. It was snowy/icy conditions so the back end of my pick-up slid out to the right a little bit before the wheels unlocked and I was able to regain control. I could have slid off the road or into another vehicle had the wheels remained locked. The computer ... Read more
Incident date: Mar 21, 2025
Transmision gets hot and i have to pull over right away, otherwise I might cause an accident. Once is get hot it won't move at all. Obd code p2872 and p2872dp. Clutch A stack engaged. My car only has 75400 miles. I took it to ford liner. And they told me the car has no recalls at all. They charge 196 dollars to inspect the car. They also told me that they need to change the couch A because is st... Read more
Incident date: Feb 18, 2025
The contact owns a 2015 BMW X1. The contact stated while driving at an undisclosed speed, there was smoke coming from the engine compartment, after which the temperature gauge indicated that the engine was overheating. The engine overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the thermostat and radiator hose. The vehicle was repaired, bu... Read more
Incident date: Feb 18, 2025
I own a 2021 GMC Sierra 1500 Duramax diesel. At around 60,000 miles, I received an engine coolant system alert through OnStar and retrieved a P1098 trouble code, which indicates a failure in the coolant control valve. This issue causes the engine fan to run excessively, creating loud noise, reduced fuel economy, and possible drivability concerns. After researching owner forums and talking to mult... Read more
Incident date: Mar 27, 2025
I was never informed of this recall! I just happened to check due to a seperate issue that's been happening(the transmission seems to be slipping, which I also read 2015 traverse's have that recall too, just not under my VIN) But it upsets me that I never received notice on this and the recall was in May 2023 and it's now March 2025!! I drive this car DAILY and also have my boyfriend in the passen... Read more
Incident date: Mar 27, 2025
My 2024 Honda Prologue that has only 2486 miles. I took it into the dealership only to be told that they are making new parts for the known problem! It is a safety issues that the CV joints could fail completely while driving, that could cause a fatal accident. I can't believe I was reassured by the dealership it is safe to drive. I do NOT want to be a statistic from a lethal car accident. Not to ... Read more
Incident date: Mar 5, 2025
My engine light and traction light and red lightning bolt light is on and it’s making the vehicle run really hard and shake and almost stall out and won’t go over 20 miles per hour
Incident date: Feb 15, 2025
I am reporting a serious safety concern regarding my 2019 Honda Odyssey, which poses a risk to me and my family. The issue is intermittent, making it difficult for the dealership to replicate. The problem began when the Collision Mitigation System warning light flashed, indicating a system malfunction. This was followed by multiple warning lights appearing on the dashboard. At times, the entire da... Read more
Incident date: Feb 15, 2025
I began having difficulties with my transmission at around 75,000 miles. The transmission began to stutter and slip. The transmission felt like I was driving on rumble strips. Transmission was replaced after waiting approx. 4 months. The transmission was replaced with a new GM transmission at the dealership.
Incident date: Mar 25, 2025
On one morning w/20 something temperature, Tahoe started and immediately shut down. When restarted, multiple malfunction lights were lit: engine, ABS/brake, steering column, traction control, etc. Reached Onstar for advice to see if Tahoe was drive-able, but only got confirmation of system malfunctions and offered roadside assistance but declined since at home and would call back if needed. About ... Read more
Incident date: Mar 25, 2025
On one morning w/20 something temperature, Tahoe started and immediately shut down. When restarted, multiple malfunction lights were lit: engine, ABS/brake, steering column, traction control, etc. Reached Onstar for advice to see if Tahoe was drive-able, but only got confirmation of system malfunctions and offered roadside assistance but declined since at home and would call back if needed. About ... Read more
Incident date: Mar 1, 2025
The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated th... Read more
Incident date: Mar 1, 2025
The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated th... Read more
Incident date: Mar 1, 2025
I have persistent vibration issues with Kia ev9. It is very much a risk as it causes concentration issues while driving. My tires are worn out at less than 10k. Looking at the forum and reports a lot of folks who have EV9 are facing the same issue. Is there a investigation which can be looked into as this can be a safety issue due to vibration as well tired being worn as well.
Incident date: Mar 20, 2025
My transmission has been in the shop at Ford four times. It’s clunking between gears. They can’t seem to fix the issue.
Incident date: Mar 24, 2025
The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts... Read more
Incident date: Mar 25, 2025
10R80 Transmission downshift from 4-3 hard. Put in reverse hesitate then hard engagement.
Incident date: Mar 25, 2025
Check engine light came on with codes C 1256 & C 1300. Primary issue is Brake actuator failure. Toyota is ignoring this known and repeated issue and it may lead to a dangerous/ deadly situation if brakes go out while driving.
Incident date: Mar 25, 2025
Dear NHTSA, I am submitting this complaint regarding a serious safety issue with my [Your BMW Model & Year]. My vehicle was recalled due to an issue with the engine coolant pump, which could lead to a short circuit and, in rare cases, a fire. •The recall was issued over a month ago, but BMW has not provided a solution or a repair date. •On March 26th, 2025, I visited an authorized BMW service... Read more
Incident date: Mar 19, 2025
Too bright of headlights. I was recently getting new headlights and bought some LED ones that are 26000 lumens (max legal brightness) https://www.amazon.com/dp/B0D62VGYQD?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 ORDER ID # 113-3789603-0648237 Why is it legal for companies to sell LED headlights that are WAY brighter than the legal limit, when they clearly identify the headlights as 26,000 lumens ... Read more
Incident date: Mar 18, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving on the interstate at approximately 70 MPH, the vehicle lost motive power. The vehicle failed to accelerate over 35 MPH. The vehicle went into Low-Power Mode. The check engine warning light was illuminated. The driver was able to take the exit ramp and continued driving. The vehicle was taken to the local dealer, whe... Read more
Incident date: Jul 1, 2024
Component/System: Automatic transmission. Yes, the failed transmission components are possible but not likely available for inspection upon request contingent on the repair shop not having scrapped them. I’ve had two transmission rebuilds due to repeated failures. Safety Risk: The vehicle unexpectedly downshifted to a lower gear at highway speeds without warning, causing sudden deceleration. Al... Read more
Incident date: Mar 23, 2025
Summary of Issues: 1. March 2024 – First Incident: •Warning lights appeared on the dashboard while driving (including ABS and power steering). •Vehicle was taken to Camelback Ford. •Dealership diagnosed a software update failure due to low voltage. •Battery was recharged, software updated, and codes cleared. ⸻ 2. April 6, 2024 – Battery Replacement: •Vehicle continued to experie... Read more
Incident date: Mar 23, 2025
Summary of Issues: 1. March 2024 – First Incident: •Warning lights appeared on the dashboard while driving (including ABS and power steering). •Vehicle was taken to Camelback Ford. •Dealership diagnosed a software update failure due to low voltage. •Battery was recharged, software updated, and codes cleared. ⸻ 2. April 6, 2024 – Battery Replacement: •Vehicle continued to experie... Read more
Incident date: Mar 23, 2025
I received a notice March 14th of 2024 indicating that the side curtain airbag on my charger may fail and cause shrapnel to go into the passenger and driver's area and possibly causing injury. To date I have not heard a word and every time I check up on this recall it says that no remedy is available. I have made repeated calls and emails to Dodge FCA in regards to this and I have never received a... Read more
Incident date: Mar 21, 2025
There’s something wrong in the electrical system. In order to start the car, it requires boosting the battery only. Boosting under the hood doesn’t work with the lithium power packs charged 100%. After signing the financial documents the day I test drove it, I couldn’t drive it home if I wanted to. The car wouldn’t start. I don’t know how the dealer got it started but I have been in... Read more
Incident date: Mar 21, 2025
Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.
Incident date: Mar 21, 2025
Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle.
Incident date: Mar 20, 2025
The passenger airbag with seat belt icon is always indicating no one is in the seat or not buckled. The alert icon for the lighting is also on and we have replaced bulbs and still won’t work and the windows at times just randomly stops would have to unplug battery for it to reset for the windows only. I just bought this car and have registered since. Was told there was several recalls with t... Read more
Incident date: Mar 18, 2025
From manufacturing dodge put a clamp on a rubber hose that goes to the transmission heater. That clamped rubbed a hole into the metal antifreeze line above it. My car started over heating on a busy road. Luckily I was able to pull off without being hit. Dodge doesn’t wanna do anything about it but it’s a known issue for the Durango’s. But dodge won’t recall the issue. Instead their wanting... Read more
Incident date: Mar 12, 2025
The contact owns a 2021 Ford Expedition. The contact stated while driving 10 MPH, the vehicle became stuck in first gear. The driver was able to maneuver the transmission into fourth gear. The contact turned the vehicle on and off, and the transmission was reset. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V197000 (Power Tra... Read more
Incident date: Mar 21, 2025
I have done all services according to Honda dealer. At 120,000 miles my transmission is bad and I have to replace it now They are asking for $4000.00
Incident date: Mar 21, 2025
Vehicle manufactured 12/2021. Purchased NEW 5/28/2022. Slight oil consumption between changes. Noticed engine had rough idle similar to misfire August 2024 shortly after an oil change@24,272 mi. NOTE Check Engine light did NOT appear. Car taken to dealership on 10/9/2024 with complaint of rough idle and diagnosed. Service Record states: diagnosed pending multi-cylinder misfire - valvetrain is slig... Read more
TESLA
CYBERTRUCK
(2024) - FUEL SYSTEM, GASOLINE
Mar 20, 2025
Incident date: Mar 20, 2025
The contact owns a 2024 Toyota Grand Highlander. The contact was unable to fill the fuel tank completely. The contact stated that the fuel tank had a 17-gallon capacity; however, the contact was only able to get more than 10 gallons into the tank. Additionally, the contact stated that the Auto START/STOP feature was not functioning as needed. The contact had taken the vehicle to a local dealer, wh... Read more
Incident date: Feb 27, 2025
The contact owns a 2014 Ford Explorer. The contact stated that while the vehicle was turned off, there was an abnormal dinging sound heard. The instrument panel lights were dimmed. While driving at approximately 40-45 MPH and depressing the accelerator pedal, the vehicle drove roughly. There were no warning lights illuminated. The vehicle was taken to a tire center, and the spark plugs and coil pa... Read more
Incident date: Mar 20, 2025
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Incident date: Jun 18, 2024
right side a pillar came off vehicle at highway speed 18 months ago. i bought replacement part i heard of recall so i returned part for refund. ford claims to be working with suppliers to obtain repair parts. this has gone on way too long, they are not taking this seriously! i am a retired millwright and have worked in ALL types of factories my whole career including many car plants. i know what i... Read more
Incident date: Jun 18, 2024
Was driving down the interstate at 70mph with cruise control on. The vehicle lunged forward and soon after a reduce power message appeared in the messages. I was able to avoid any incident with other vehicles and exited the highway with the motor was making loud noises. I parked the vehicle and called for roadside assistance. The vehicle had to be towed to the dealer, and I found out that the ... Read more
Incident date: Mar 19, 2025
I am submitting this complaint regarding a severe safety defect in my 2023 Lucid Air Grand Touring (VIN: [XXX] ). On [XXX], while driving on a state highway with my family—including my [XXX] and [XXX] children—the vehicle suddenly and without warning limited its speed to 35 MPH. This created an immediate and dangerous situation on a high-speed road, significantly increasing the risk of a re... Read more
Incident date: Mar 19, 2025
I have had multiple incidents where the front hood bulge has blown off going down the interstate and nearly hit other cars. It’s not been worth buying a new one with the risk of them flying off. It’s definitely a saftey concern and a hazard.