Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: May 10, 2025
Steering will make creaking/knocking noise any time the temp warms to 70 or more or if temp is below, after about an hours drive. Hundreds of reports online about this exact issue with dozens of videos, all with the exact same issue. Yet Honda has done nothing to solve the problem or investigate the safety impacts of leaving this issue unchecked. Happens when turning the wheel whether in motion or... Read more
Incident date: May 10, 2025
To Whom It May Concern, I am writing to formally report a serious and recurring safety issue involving my 2018 Audi Q7. The vehicle has experienced repeated drive system malfunctions that result in sudden loss of power, reduced acceleration, and warning messages on the dashboard such as “Drive System: Malfunction” and “Electrical System Failure.” These incidents have occurred while the ve... Read more
Incident date: May 9, 2025
Engine was replaced 11/24 Found toe bar loose and rear passenger tire had excessive slack in it, well liners were broken off and missing 2/25 Oil loss and had to have oil changed early 4/21 Start button will not engage, truck is completely blacked out, no power to it for several minutes then it will crank. Been in the shop as of now 3 times in the month of May 2025
Incident date: May 3, 2025
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed; however, the vehicle accelerated rapidly and was shifting rapidly. Additionally, the contact stated that the turbo charger was engaging independently, and the check engine warning light was illuminated. Additionally, the contact stated that the activ... Read more
Incident date: May 3, 2025
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed; however, the vehicle accelerated rapidly and was shifting rapidly. Additionally, the contact stated that the turbo charger was engaging independently, and the check engine warning light was illuminated. Additionally, the contact stated that the activ... Read more
Incident date: Jul 1, 2024
School Bus- Engine exhaust pipe from the exhaust manifold has melted from excessive heat in the system creating large hole for fumes and potential fire to escape. Exhaust is inadequate for the heat levels from the engine or engine performance is misprogrammed to create excessive heat/fuel. Widespread issue with many school buses in our fleet with the same powertrain.
Incident date: May 3, 2025
While driving my dashboard lit up with Brake, ABS, and traction control warning lights. Brake pedal fell to the floor when pressed. I was then able to stop the car. I brought the car to a local auto parts store, where they were able to determine that the error code was C1391 brake accumulator pressure leak. I made an appointment and brought my car to my local Toyota dealer the next day. I was... Read more
Incident date: May 3, 2025
a check engine light came on codes say it's the EGR valve and cooler dealer states since recalls are vin related there was not much they can do recall states its based by manufactured day not vin
Incident date: May 6, 2025
Transmission does a lot of “gear searching” especially in bumper to bumper highway traffic, causing excessive braking or accelerating to compensate for the transmission feeling like it’s about to stall.
Incident date: May 8, 2025
I am on my third windshield in les than a year. The tiniest pebble will crack the windshield, or sudden changes to weather has now caused a stress crack. Seems to be poor weight distribution on the design. There is extensive customer complaints on line with the same issue. Insurance will only cover two a year. There were no warnings of this issue when the car was purchased. This is an expensive ha... Read more
Incident date: May 8, 2025
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the camshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 ... Read more
Incident date: May 8, 2025
I have to put a quart of oil in every week. It burns oil.
TESLA
CYBERTRUCK
(2024) - AIR BAGS
May 7, 2025
Incident date: May 7, 2025
There were no warning light, malfunction errors or anything prior to 1/4/2025. My passenger seat weight sensor was supposedly finally replaced on 4/9/2025 (I kept being turned away due to the part not being available), but it is still not working, as it is not illuminating/communicating with the dashboard appropriately. I told the dealer this the same day and they said it was late in the day so I ... Read more
Crash
Incident date: May 2, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact s... Read more
Incident date: Apr 14, 2025
Driving home today, my truck just started downshifting without warning. My truck was almost rear ended. I had about 5 min until I got home. It would take off and drive fine for a moment, and then out of nowhere drop all the way down to first gear. Very dangerous!
Incident date: Apr 14, 2025
I believe that there is a safety issue with the design of the adaptive cruise control on the 2024 Honda Pilot. The vehicle applies the brakes at about 1 mph over the selected speed. It is especially aggressive when topping a hill. The gas lets up, but due to the vehicle inertia, the car slightly accelerates, then braking. I believe that this action is unsafe for several reasons. It slows the v... Read more
Incident date: May 1, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in mid-February 2025 and the vehicle has ... Read more
Incident date: May 6, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed, the vehicle stalled, and the check engine warning light illuminated. In addition, the contact stated that the heavy fuel consumption warning light was illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the fault code had been reset. ... Read more
Incident date: May 1, 2022
On [XXX], at [XXX], while driving at 65 mph on [XXX] between Chesapeake and Virginia Beach, VA, the front panoramic sunroof of my 2022 BMW X7 xDrive40i spontaneously shattered without warning. The sunroof and interior sunshade were fully closed, with no prior damage or warning signs. The glass exploded with a loud gunshot-like noise, causing glass to fall into the cabin. My wife, who was driving,... Read more
Incident date: May 6, 2025
When i get in my truck to leave after my truck is parked for awhile, and take off after i stop i get a rattling which sounds like its coming from the engine. I brought my truck into the dealship when i noticed the probelm but of course the techs " couldnt hear it". I hear it everyday since!
Incident date: May 1, 2025
ABS malfunction. Power steering and brakes go in and out of operation due to a communication error. All lights come on dash, engine light stays on. Occurs mainly when vehicle is hot during summer or above 65mph highway driving. Safety concern as vehicle power steering is unpredictable during this time. The Drive shaft locks in park and requires manual override when lights are on, but then without ... Read more
Incident date: May 1, 2025
The contact owns a 2018 Dodge Durango. The contact stated while driving at approximately 65 MPH, the vehicle had started to lose motive power and nearly stalled. The contact stated that the check engine, a yellow "P" and several other unknown warning lights were illuminated. The contact pulled over and shifted into park(P) and became aware that the vehicle was in neutral(N) when the vehicle rolled... Read more
Incident date: May 6, 2025
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the f... Read more
Incident date: Apr 28, 2025
While attempting to park my 2016 GMC Sierra 1500 at less than 5 mph, the steering wheel suddenly jerked on its own, the StabiliTrak warning light turned on, the dashboard flickered, and the entire electrical system briefly shut off. The anti-theft light also came on during this incident. After restarting the vehicle, it temporarily returned to normal, but this kind of malfunction is extremely dang... Read more
Incident date: May 4, 2025
The gear handle, when I place in park, will NOT park, therefore, I am not able to turn off my car. I have to jiggle, push start button and try over and over. This is a 2 .5 year old vehicle.Warning alert comes on stating the obvious, Unable to park! Also, it sounds like when I do drive of like the dragging, rough sound, which sounds like the gear is not fully in drive. Again, this is a new veh... Read more
Incident date: May 4, 2025
The gear handle, when I place in park, will NOT park, therefore, I am not able to turn off my car. I have to jiggle, push start button and try over and over. This is a 2 .5 year old vehicle.Warning alert comes on stating the obvious, Unable to park! Also, it sounds like when I do drive of like the dragging, rough sound, which sounds like the gear is not fully in drive. Again, this is a new veh... Read more
Incident date: May 4, 2025
The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that while driving on two occasions at undisclosed speeds, the vehicle went into LIMP Mode and lost motive power. The vehicle failed to exceed 10 MPH while driving. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine needed to be rebuilt or replaced. The veh... Read more
Incident date: May 4, 2025
I pulled into a parking space and as I slowed to a stop my car surged forward. I put my foot on the brake and the car continued to surge for a few seconds before the brakes engaged. I almost hit a fence and had to circle my car on a grassy lawn until the brakes egaged and I was able to park the car.
Incident date: May 4, 2025
The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ... Read more
Incident date: May 4, 2025
The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ... Read more
Incident date: May 5, 2025
My vehicle doesn’t read the oil level since the fuel pump that BMW used to manufacture the car is made out of plastic material. There has been hundred of complaints about the same issue with the oil pump not working properly due to the fact that BMW used plastic instead of metal etc. I would like for the NHTSA to take a look at this issue and please consider making it a recall for the users that... Read more
Incident date: May 5, 2025
Intermittent ignition switch failure. Presents as little to no power. Vehicle will not crank over. Minimal lights come on dash board, no digital readout, dim lights inside vehicle. Eventually car starts with no problem after several tries. I have excluded battery, alternator, grounding issues, wiring issues, fuses. This is similar to a recall issued for other Nissan Sentras made in the same year.
Incident date: May 5, 2025
The contact owns a 2018 Ford Focus. The contact stated that while his wife was driving at an undisclosed speed, the check engine and oil warning lights were displayed on the instrument panel. The contact stated that the following day, the contact's wife drove the vehicle to the dealer, and there was an abnormal clicking sound coming from the vehicle, and the vehicle hesitated while depressing the ... Read more
Incident date: Apr 22, 2025
My Ford Escape has had coolant leak into engine block, causing damage to cylinders and cylinder misfires, detailed in this service bulletin: [XXX] . The car has been checked by my mechanic, who confirms the problem. Dealership acknowledges that this problem is real and has had many customers who have had to replace motors because of it but says there has been no recall or extended warranty in res... Read more
Incident date: Apr 22, 2025
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling sound ceased; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a f... Read more
Incident date: Apr 22, 2025
I owned the referenced 2017 Honda Pilot vehicle. I was having transmission issues, which there were recalls for. I went to an authorized dealer to have the recall addressed. 6-8 months later same issue or I thought. Honda Dealer told me that the car was no longer in warranty, now I had to pay. What tripe! 6 months later engine blows up. Took car to a non-Honda repair shop. They tell me that there ... Read more
Incident date: May 5, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed damages to the main wiring harness, due to a failure with the over molding protective shell. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of ... Read more
Incident date: May 5, 2025
Castle Rock brand spare tire exploded. Camper was parked. It was on the spare carrier, has always been covered to protect it from the sun. I has never been on the ground.
Incident date: Apr 1, 2025
Approximately 4to6 months after I bought my jeep following issues: electric bolt comes on. At a red light engine shuts off. Have to stop in middle of traffic to restart and pra it restarts. Sometimes this takes 3 or 4 tries. Sometimes many times when I try to start my car will not start. Many times I am unable to shift the jeep and takes 40 min to get the throttle into gear. Wheel locks. Windshiel... Read more
Incident date: Apr 28, 2025
Yesterday afternoon after running errands, my car was off and in my driveway. Within 15 minutes I noticed it was smoking. When I opened the hood. The engine was on fire. I attempted to put it out but was unsuccessful. 911 was called and responded to put the flame out. The car was destroyed. I recently had my engine resealed and turbo replaced at a Hyundai dealership. I picked up my car following r... Read more
Fire
Incident date: Apr 28, 2025
Warning chimes and tones go silent intermittently, thus not providing audible alerts to the driver of vehicle problems and/or warnings. The problem has been reported and confirmed by a GM dealership. The dealership confirmed that there is a bulletin within the GM system that there is a problem however there is no current fix. This problem has existed for over 10 months of ownership. There is ... Read more
Incident date: May 4, 2025
The temp gage stays on cool. Ac does not work and the radiator fan stays on after car shuts off. Dealership finds nothing wrong.
Incident date: May 4, 2025
The temp gage stays on cool. Ac does not work and the radiator fan stays on after car shuts off. Dealership finds nothing wrong.
Incident date: Apr 16, 2025
I purchased this vehicle on[XXX]. I was advised that there was an open recall for the O2 SENSOR. On 11/11/24, I took this vehicle to LOU BACHRODT in Coconut Creek,Fl. where they performed the recall. Shortly after having the recall done my vehicle's check engine light came on and then would turn off and continue to come intermittently. I took it to one of my local parts store that does the check e... Read more
Incident date: Apr 16, 2025
I was driving on the frontage road that enters the freeway when then engine suddenly failed and stalled. It lost power and seemed like it was misfiring. All the warning lights on the dashboard came on as this happened but there were no warnings lights, messages, or symptoms before this happened. The sudden loss of power posed a risk to my safety because it could have caused a crash or left me st... Read more
Incident date: Apr 16, 2025
Automatic transmission (6L-80, 6-speed) failure around 92500 miles. After numerous loud and bad shifts, lost forward gears and had to be towed to repair shop. Required full replacement of transmission and torque converter out of warranty.
Incident date: Apr 28, 2025
Recall campaign # 24V865000 (Roll away OTA- 2.0) OTA updated on 7/1/2024 after the the updated the V12 battery was dead and our car was bricked for 6 months and it cost us $1,400 to unbrick and part replacement and our Fisker technician told us our car has drive unit software discrepancies therefore it can't take any software update until it fix On 2/26/2025 American Lease Company pushing over OT... Read more
Incident date: Apr 28, 2025
Recall campaign # 24V865000 (Roll away OTA- 2.0) OTA updated on 7/1/2024 after the the updated the V12 battery was dead and our car was bricked for 6 months and it cost us $1,400 to unbrick and part replacement and our Fisker technician told us our car has drive unit software discrepancies therefore it can't take any software update until it fix On 2/26/2025 American Lease Company pushing over OT... Read more
Incident date: Apr 28, 2025
Malfunction check engine lights on and show faults 520349. 14
Incident date: Feb 16, 2025
Brand new vehicle. From day one pulls to the right. Flimsy steering. I always find myself having to drive below speed limit. Unsafe at speed limit especially on country roads. Also ends up being unsafe as I have to drive slower. Multiple other drivers confirmed this issue in my vehicle. Daily drive female, no offroad use or work use, no accidents. 1500 miles now on the odo. Problem from day one. I... Read more
Crash