Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Nov 25, 2019
While driving straight ahead in my lane on a wet freeway in an active construction zone, the vehicle abruptly and without warning lost traction and spun out of control. I was traveling in a normal, controlled manner with the flow of traffic and was not turning, braking hard, or making any abrupt maneuver when the loss of control occurred. It was so sudden that I initially believed another vehicle ... Read more
Crash
2 injured
Incident date: Jul 17, 2026
Our car phantom brakes when traveling through shadows frequently and occasionally at random. This occurs at high speed as well as low speed.
Incident date: Jul 17, 2026
After purchasing this car seat directly from Cybex and using it for approximately one year, I noticed one day that the harness straps were loose when I took my toddler out of the car seat. I then discovered that the harness locking mechanism was not functioning properly. After tightening the harness, the harness adjuster would not lock securely, and I was able to pull the shoulder straps loose wit... Read more
Incident date: Jul 17, 2026
Have had this issue since I believe 2020 or 2021. Either way a long time. This issue concerns the ABS control module failure. The warning lights (Brake, ABS and traction control) are lit showing unavailable / issue. The computer is throwing code C2200. The parts to repair are not available. Online forums show this is a big issue within the Jeep Wrangler community. It has been reported that Interna... Read more
Incident date: Aug 3, 2026
My odometer flashes since buying. Bluetooth connection causing screen to glitch and jump between settings. Screen turns blue and back up camera doesn’t work randomly. Overheating issue came out of nowhere. No check engine lights. The jerking is a hazard while driving. The vehicle has been inspected and repaired by multiple shops. All these issues have been hazardous to me and my family.
Incident date: Aug 3, 2026
Shifted into 1st gear from 10th while driving 70mph
Incident date: Aug 10, 2026
When I accelerate from a complete stop. It makes a roaring noise that dies down once the car is in full swing. Toyota dealership is saying that it is a common problem for Toyota CHR and needs to be replaced. Replacement cost from my pocket is $12k
Incident date: Jul 21, 2026
The 3rd row power seat does not detect obstacles. If the folding button is inadvertently hit, the 3rd row will fold and does not stop even if there is an obstacle. Items or people. We had a scare with one of our toddlers where it started to close and didn't stop. Thankfully we were quick enough to hit the open button before anyone was hurt. Multiple time's we've accidentally closed the 3rd row on ... Read more
Incident date: Aug 8, 2026
My 2021 Kia Soul has stalled unexpectedly while being driven on multiple occasions. When the vehicle stalls, the engine shuts off and the vehicle loses propulsion, creating a risk of a collision, particularly if it occurs in moving traffic. There have been no warning lights or messages before the vehicle stalls or when the stalling occurs. The vehicle has severe engine oil consumption. After appr... Read more
Incident date: Aug 9, 2026
The rear lift gate will not close. Defective hinges and electrical strut causing miss alignment and inability to close.
Incident date: Jun 1, 2026
engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter
Incident date: Aug 8, 2026
This is an update to my original NHTSA complaint (ID 11755209) regarding an intermittent no-start/no-crank defect on my 2023 Kia Telluride (VIN [XXX]). Since my original filing, the identical defect has recurred twice more, on XXX — once at approximately 1:01–1:30 PM EST and again at approximately 5:03–5:17 PM EST, the same day. In both incidents, the dashboard and infotainment system powere... Read more
Incident date: Aug 8, 2026
i was exiting HWY 45 at highway speed. the car began to stutter, i lost control of the propulsion of the vehicle, the breaks did not seem to work, the EPC light came on after rolling to a stop. i had to put the car in park and upon turning the car off and back on the cars EPC light went off and i was able to drive it home. it now sits in my driveway and has not been moved since.
Incident date: Aug 8, 2026
NHTSA VEHICLE-DATA MISMATCH: The VIN entered in the vehicle-information field belongs to a Toyota-branded 2023 bZ4X AWD Limited, as shown by the vehicle, Toyota app, factory window sticker, and Toyota dealer records. NHTSA's form incorrectly displays a 2023 Subaru Solterra. NHTSA's VIN decoder identifies the manufacturer as TOYOTA MOTOR CORPORATION but assigns Subaru/Solterra as the make/model. Pl... Read more
Incident date: Aug 8, 2026
NHTSA VEHICLE-DATA MISMATCH: The VIN entered in the vehicle-information field belongs to a Toyota-branded 2023 bZ4X AWD Limited, as shown by the vehicle, Toyota app, factory window sticker, and Toyota dealer records. NHTSA's form incorrectly displays a 2023 Subaru Solterra. NHTSA's VIN decoder identifies the manufacturer as TOYOTA MOTOR CORPORATION but assigns Subaru/Solterra as the make/model. Pl... Read more
Incident date: Apr 21, 2026
On two occasions, immediately after re-fueling the vehicle, the engine auto idle stop failed to restart the vehicle. Both times this happened at busy intersections. A series of messages appeared on the display. I was flustered because cars behind me were honking as I was blocking traffic so I don’t exactly remember the error messages. One message said to put the transmission in park. Another sa... Read more
Incident date: Aug 8, 2026
On two occasions, immediately after re-fueling the vehicle, the engine auto idle stop failed to restart the vehicle. Both times this happened at busy intersections. A series of messages appeared on the display. I was flustered because cars behind me were honking as I was blocking traffic so I don’t exactly remember the error messages. One message said to put the transmission in park. Another sa... Read more
Incident date: Jul 10, 2026
The vehicle experiences severe, recurring electrical and drivetrain failures while operating at highway speeds (up to 70 MPH). On August 8, 2026, while driving on the highway, the vehicle suffered a sudden loss of motive power/drivetrain engagement accompanied by non-stop audible warning chimes, cluster warning light cascades, and an SVC 4WD (Service 4WD) message disabling drive modes. This sudden... Read more
Incident date: Aug 8, 2026
Randomly, the sound from the infotainment system stops working. This impacts the turn signal sound inside the car, the cross traffic alert sound, blind spot warning sounds, etc. This can be fixed by restarting the infotainment center, but this is not safe to do while driving. Being unable to hear the turn signal increases the chance of forgetting to turn it off, causing confusion for other drive... Read more
Incident date: Aug 9, 2026
Purchased vehicle in question on 9/11/25 as a lease through the local Jeep dealership near my residence. Sometime around 4/26 to 5/26 my vehicle started to display odd operational patterns which were brought to my local dealerships attention. The first event where I was able to record any type of documentation was around 5/25/26. While driving, the vehicle would suddenly go into "limp mode" and ra... Read more
Incident date: Aug 7, 2026
Liftgate Latch Assembly Failure: The vehicle experienced an internal electrical short circuit and hardware failure within the power liftgate latch assembly. This defective latch caused a severe parasitic 12V battery drain that repeatedly rendered the vehicle completely dead, leaving it unexpectedly stranded. The hardware failure also triggered a software error loop that locked the power liftgate i... Read more
Incident date: Aug 7, 2026
While driving, the vehicle began to sputter and the check engine light illuminated. A scan at a franchised dealership showed a stored code for a cylinder 4 misfire. Further diagnosis found coolant intrusion into cylinder 4, indicating internal failure of the left cylinder head and/or head gasket, allowing coolant into the combustion chamber. Upon removing the left valve cover and camshafts, the te... Read more
Incident date: Aug 3, 2026
The principal defect involves the rear-view backup camera, which has repeatedly failed despite multiple repair attempts and three new cameras. I bought a used EUV on 12/14/24 with around 25000 miles and on 6/6/25 at 31730 miles it went in for the first attempt to fix the camera. In addition, other safety-related systems have also failed or have become unreliable, including the automatic windshiel... Read more
Crash
Incident date: Aug 3, 2026
The principal defect involves the rear-view backup camera, which has repeatedly failed despite multiple repair attempts and three new cameras. I bought a used EUV on 12/14/24 with around 25000 miles and on 6/6/25 at 31730 miles it went in for the first attempt to fix the camera. In addition, other safety-related systems have also failed or have become unreliable, including the automatic windshiel... Read more
Crash
Incident date: Aug 3, 2026
I was driving on the highway and my car lost power and then had to shut down. I am now getting error code P129F. which is a known recall for the fuel pump control module. When I put in my VIN, it doesn’t show my car part of it, but it is a 2021 Tahoe experiencing the exact same issue and getting the same error code that is part of the recall. I also read that it is part of the federal emissions ... Read more
Incident date: Jul 22, 2026
On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “Service Hybrid System Required” warning. The vehicle then provided little to no effective moti... Read more
Incident date: Jul 22, 2026
I received the recall, brought the Kona in had the software download. Now the engine code indicates engine issues with the safety code. Hyundai customer service representatives stars because the issue wasn't found and the software download completed this doesn't fall under the recall. I do have an appointment to bring the Kona into the dealership but because Hyundai states it is no longer under th... Read more
Incident date: Jul 22, 2026
The lifters collapsed on cylinder 3 causing the camshaft to shed metal into the oil leading to bearing failure. Leaving us stranded 210 miles away from home. Motor has 85,909 miles. This is the same problem that the 2021 model year trucks have that has a recall. The 2019 model years have the exact same problems. I personally know 6 people who have had this happen. Check out the Facebook page. GM 6... Read more
Incident date: Aug 14, 2025
Dash warning came on saying safely slown and pull over, car will shut off soon. Didn't have a safe place to pull over and eventually the whole car shut down and all electronics went out no steering, no gear shifting, No way to put in park. I was lucky to be on a somewhat sife road to pull over to side do safely get the car off the road so it would not get rear ended from other cars. The warning to... Read more
Incident date: Aug 2, 2026
235/46 r 18 tires currently have 28,000 miles and I’ve already replaced one tire due to lump on side wall that started developing at 12,000 miles and on other three tires. The tread is chipping and separating from the tire on the same pattern all three tires.
Incident date: Aug 2, 2026
235/46 r 18 tires currently have 28,000 miles and I’ve already replaced one tire due to lump on side wall that started developing at 12,000 miles and on other three tires. The tread is chipping and separating from the tire on the same pattern all three tires.
Incident date: Aug 2, 2026
235/45 r18 at 12,000 miles miles. I’ve noticed that the front passenger side had a slight little lump on the side wall as it reached 28,000 that ball that bigger and bigger. Had to replace the tire due to the safety concerns. Noticed that the other three tires are showing other patterns of deformities.
Incident date: Aug 7, 2026
235/45 r18 at 12,000 miles miles. I’ve noticed that the front passenger side had a slight little lump on the side wall as it reached 28,000 that ball that bigger and bigger. Had to replace the tire due to the safety concerns. Noticed that the other three tires are showing other patterns of deformities.
Incident date: Aug 7, 2026
Under Hyundai Recall 290, the dealership permanently removed the functional trailer light wiring harness and replaced it with a nonfunctional rubber dust cap. A Hyundai case manager informed me that a replacement harness is "in development," but official NHTSA remedy filings show the cap is the final remedy, resulting in the permanent loss of a factory feature I paid for. The removal of towing fu... Read more
Incident date: Aug 7, 2026
We took in our Yukon for the recall letters we’ve received in the mail and to check a suspension light the popped up. Our Yukon was given back to us with the ac not working properly anymore and it started to turn off on us out of nowhere. now we need an engine replacement. What’s more aggravating is that the Yukon was checked out the week of july27 -31 according to service advisor the engine ... Read more
Incident date: Aug 7, 2026
We took in our Yukon for the recall letters we’ve received in the mail and to check a suspension light the popped up. Our Yukon was given back to us with the ac not working properly anymore and it started to turn off on us out of nowhere. now we need an engine replacement. What’s more aggravating is that the Yukon was checked out the week of july27 -31 according to service advisor the engine ... Read more
Incident date: Aug 7, 2026
Coolant intrusion. A known 2017 escape issue in the motor block that is not being addressed. This repair costs $8,000+ and is a manufacturing defect.
Incident date: Aug 7, 2026
Separately, the system could not hold a consistent speed on open highway with no vehicle ahead. It would surge from a set 70 mph to roughly 72-73 mph and then drop back, repeatedly, producing a pulsing acceleration and deceleration. The system also hesitated frequently and issued repeated audible alerts without an identifiable hazard present. I previously filed a complaint regarding phantom braki... Read more
Incident date: Aug 7, 2026
Separately, the system could not hold a consistent speed on open highway with no vehicle ahead. It would surge from a set 70 mph to roughly 72-73 mph and then drop back, repeatedly, producing a pulsing acceleration and deceleration. The system also hesitated frequently and issued repeated audible alerts without an identifiable hazard present. I previously filed a complaint regarding phantom braki... Read more
Incident date: Aug 1, 2026
While driving my vehicle, I have noticed a significant decrease in power and a corresponding slowdown, particularly in traffic conditions. This has resulted in a near-miss collision with another vehicle in the rear. Furthermore, attempting to accelerate the vehicle has proven futile. ps. The dealer where I brought the vehicle is kinda giving me a hard time & I fear for my family safety. honestly... Read more
Incident date: Aug 1, 2026
My frame is corroding at a rapid rate and needs to be addressed by Toyota! I truly believe that this was cheap way of selling cars without the proper undercoating affecting these trucks later on most Toyota trucks had the frames replaced buy the dealers with the same problems that these fj cruisers have, this needs to be addressed asap.
Incident date: Aug 1, 2026
I leased that car Mazda cx-90 from Mazda of [XXX] [XXX] Since i got the car i had feeling the steering wheel its not normal, also the water its under normal level when i did the oil change and the maintenance i mentioned all the issues i have but they didn’t do anything till the last time when they did the oul change the inform me that i have to replace the steering wheel gear and the RADIATO... Read more
Incident date: Aug 7, 2026
Vehicles turns off when the brake is pressed and does not turn back on. The van has to be put into park and the start button has to be hit 2-3 times before it will restart. This has happened 3 distinctive times where it was difficult to restart. We try to disable the start/stop system each time we drive. It has left us stranded at traffic lights for up to 20 seconds trying to restart the van, impe... Read more
Incident date: Feb 15, 2026
The backup camera went off for several days. There was an error message on the rearview mirror. The camera picture eventually came back on, but the camera is now pointing at my bumper. I cannot see behind my car anymore and I can no longer use it to see while backing up.
Incident date: Feb 15, 2026
RE investigation EA25004. We have had two instances of the van failing to restart after it shut off automatically at a red light. This caused a dangerous traffic situation where the van would not start up while traffic was approaching. The battery is in good condition and the van has just over 10,000 miles on it.
Incident date: Jul 8, 2026
LED strip for the headlight assembly burned out. No known repair other than to replace the whole headlight assembly for $2500. This is a common issue with a poor design from ford and can cause visibility and safety issues with the vehicle. The dealership at beach ford in myrtle beach, sc swapped LED modules to make sure it wasn’t a programming or module issue, the symptom did not change headligh... Read more
Incident date: Apr 7, 2026
Cracked engine block due to coolant intrusion, which seems to be a known problem as engine blocks were redesigned for 2019 models. Could lead to overheating, engine damage, and even fires from my understanding. In Ford dealer service center at the moment, they confirmed diagnosis. White smoke from exhaust, rough idle and sensor lights also.
Incident date: Apr 7, 2026
The contact owns a 2024 Ram 1500. The contact stated that while driving at an undisclosed speed, after making a right turn, the front passenger's side wheel detached from the ball joint. The vehicle was uncontrollable. The vehicle crashed into a street sign. The passenger’s side of the vehicle then crashed into two trees. The vehicle then crashed into a concrete pole and came to a stop. The vehi... Read more
Crash
1 injured
Incident date: Aug 7, 2026
The contact owns a 2018 Ram 1500. The contact stated that while stopped and attempting to turn left, the steering wheel became firm, making it difficult to turn the steering wheel. The vehicle was turned off and restarted; however, the failure persisted. The vehicle was pulled over to the side of the road and stopped. The vehicle was towed to an independent mechanic, where it was diagnosed that a ... Read more
Incident date: Aug 7, 2026
The contact owns a 2023 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the moon roof. The contact stated that the abnormal sound was like the moon roof was detaching from the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a failure of the gasket between the body of the vehicle and the moo... Read more