Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Jul 15, 2025
The stirring wheel consistently sticks and jerks in speeds 35 and over. The steering wheel constantly has to be adjusted to drive in a lane. It is unsettling situation.
Incident date: Jul 15, 2025
The stirring wheel consistently sticks and jerks in speeds 35 and over. The steering wheel constantly has to be adjusted to drive in a lane. It is unsettling situation.
Incident date: Jun 16, 2025
wn a 2021 GMC Sierra 1500 6.2L (VIN: [XXX] ), which is now experiencing a severe misfire, engine ticking, and diagnostic code P318A. I’ve confirmed this issue is related to GM Recall N252494001 for engine connecting rod/crankshaft failure. However, I’ve been told my VIN has not yet been activated for recall repairs, and both the local dealership and GMC support have refused to escalate my case... Read more
Incident date: Jul 17, 2025
Occurring 7/10/2025 WATER LEAK CONCERN:: mildew smell coming from the vehicle, trunk is wet and smelling mildew. have gaps on the rear sunroof glass seal. recommend replacing rear sunroof glass seal, replaced all the drain hoses, remove all the carpets and dry them—water incursion may have affected electrical systems responsible for safety and driving. In Volvo's Service and Parts Business Tec... Read more
Incident date: Jul 29, 2022
Oil pressure light illuminated, extreme engine knocking, failed acceleration power and engine stalling while driving. Towed to dealership. Was told the vehicle "passed" the oil piston ring recall test and refusal of Kia to replace engine.
Incident date: Jul 18, 2025
The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.
Incident date: Jul 18, 2025
The engine blew. It had to be replaced at my costs because hyduadai does not warrant when a car changes hands. It has 81250 in miles. This is happening to lots of people. It’s a 1.6 L engine. The 2.0 has a recall. But the 1.6 needs to be recalled also. Something needs to be done.
Incident date: Jul 18, 2025
I was driving my 2023 Kia Niro PHEV into my garage after running an errand, going very slowly. Suddenly the vehicle--all on its own--surged forward, slammed into the rear wall (triggering air bags), ricocheted backward across the street, and struck a neighbor's fence. I was able to get out of the car but I was in shock; paramedics were called. Ultimately, my injuries were found to be limited to br... Read more
Crash
Incident date: Jul 17, 2024
My 2019 Jeep grand Cherokee currently has a blown head gasket. I have the 3.6 engine and I am finding out that this is a common issue for this engine. I have taken my car to the dealer and they have confirmed that it is a blown head gasket. Once you start the vehicle, it has a rough idle and smoke comes out of the tailpipe. Before I took the car to the dealer, I took it to a mechanic shop because ... Read more
Incident date: Jul 17, 2024
When accelerating, like when turning from a driveway onto a main road, or from a stop on an incline, there is a significant delay in acceleration, as if the transmission is not moving to a higher gear, or like a turbo lag. This vehicle does not have a turbo but the effect seems similar. This could potentially cause an accident when the driver expects the car to behave as it normally would on a fl... Read more
Incident date: Jul 10, 2025
On Thursday, July 3, we were on our way out of town and had just gotten on a highway when I smelled something burning, saw smoke (we thought was steam at the time) coming from the hood and heard the engine making a grinding, or rattling noise so we pulled over immediately. My husband got out of the car to start to take a look when another vehicle who had just passed us backed up and motioned frant... Read more
Fire
Incident date: Jul 10, 2025
Rear subframe crossmember rotting, needs replacement. It seems to be a common problem with this vehicle and the assumption by most professional is that it a faulty part supplied by a third party to Mercedes. The rest of the cars undercarriage is pristine, making me wonder why just this one part would rust out.
Incident date: Jul 14, 2025
UA80E or UA80F Toyota transmission require a complete replacement at 65K miles. Not covered under warranty or Technical Service Bulletin T-SB-0160-18, T-SB-0008-21
Incident date: Jul 13, 2025
SRS LIGHT CAME ON 2 MONTHS AGO. FEAR FOR MY SAFETY. RECALL PLEASE. ELECTRICAL. BACK RT WINDOW AND RT FRONT DOOR LOCK CANNOT BE OPERATED FROM FRONT DRIVER DOOR. LIGHTING. BACK INTERIOR LIGHT DOES NOT TURN OFF AUTOMATICALLY. Paint is peeling from all over the car, especially on the front of it. Looks ghastly.
Incident date: Jul 13, 2025
[XXX] approx.[XXX], while driving my 2021 Jeep Grand Cherokee on [XXX] the Jeep without any warning sputtered and stopped in the middle of traffic. I could not get the car to keep running, and finally wouldn't start at all. I called the Sarasota Sheriff's Dept who came to the scene and found the situation to be dangerous to my vehicle and others using [XXX] they towed the vehicle to Sarasota ... Read more
Incident date: Jul 13, 2025
I am writing to formally notify you of a serious issue I am experiencing with my recently purchased 2025 Jeep Wrangler Rubicon X , purchased on 17 June 2025 from your dealership. Just two weeks after taking delivery of the vehicle, I encountered a major electrical malfunction that rendered the car unsafe and undrivable. While driving, I received an alarming safety message on the dashboard stating... Read more
TESLA
CYBERTRUCK
(2024) - ENGINE AND ENGINE COOLING
Jul 15, 2025
Incident date: Jul 15, 2025
The contact owns a 2023 Nissan Rogue. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle and the engine was running rough. The contact stated that the transmission was slipping, and the vehicle hesitated while driving. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The cont... Read more
Incident date: Jun 11, 2025
The contact owns a 2012 Aston Martin Rapide. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was driven to the residence. The contact used a handheld diagnostic machine to retrieve a DTC for a minor fuel vapor leak. The vehicle was taken to the dealer where it was diagnosed as an overheated terminal at the connector at the top of th... Read more
Incident date: Jun 11, 2025
I have a 2022 Ford expedition Platinum that has a window washer hose that has a split causing a water leak on the right-side panel of the vehicle. The labor repair cost is significant, and a mechanic feels it is a defective manufacturing issue. The labor cost to repair by the Ford Dealership is $1,250
Incident date: Jun 11, 2025
Arriving at my childhood home, I followed the driveway to the left to park in front of the garage door. With my foot on the brake and slowly rolling to a stop, the car suddenly accelerated and jolted forward making contact with the garage door and the frame of the garage. This caused damage to the house, garage door and the front of the car. Thankfully there was no other car in the way or a pedest... Read more
Incident date: Jul 13, 2025
The contact owns a 2020 Cadillac CT6. The contact stated while driving 65 MPH, the transmission seized, and the vehicle was coasted over to the right side of the roadway while waiting for tow service. A dealer as contacted. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was o... Read more
Incident date: Jul 13, 2025
Slow speed over bumpy area, when i tried to gently stop it felt like abs kicked in and I couldnt brake, car wasnt stopping and was scared I was going to hit the car in front of me. Only managed to stop cause i hit the brakes really hard and then it shortstopped.
Incident date: Jul 13, 2025
issue: Transmission safety complaint: immediate reduction in forward motion dealer: Dealer currently has the car, stuck transmission valve Solenoid's. Has the vehicle or component been inspected by the manufacturer: awaiting backorder part to see 30 days warning lights: Car had no current warning lights before car immediately down accelerated while on the highway.
Incident date: Jul 1, 2025
Windshield crack issues , had to change 2 windshield
Incident date: Jul 1, 2025
There is an issue with the transmission when i accelerate at a slow pace. The car shakes and vibrates. Theres a possibility of an issue with the transfer case 4x4. When i turn the steering wheel and drive, it feels like it locks. It feels like 4x4 is on and theres a odd sound as well. I took my car to Hamilton Chevrolet and paid for inspection. They told me that there was no issue, but the issues ... Read more
Incident date: Jul 1, 2025
Our 2016 Accord Sedan EX-L suddenly in the past month has started having the issue with a very loud static noise emitting from all of the vehicle speakers shortly after starting up, and will not stop until the vehicle is turned off. The two displays seem slow to turn back on after this occurs and this occurs more frequently when the outdoor temperature is 85+ degrees Fahrenheit. From a search on... Read more
Incident date: Jul 15, 2025
Turn car on and the steering wheel was impossible to turn. Received fault message saying error with steering system. Turn car off and back on and it worked this happened several times. Then it happened again and cannot the power steering to engage. Checked recalls none on my vehicle but same issue as other vehicles. Mechanic looked at vehicle and noted issue reset sensors which did not remedy issu... Read more
Incident date: Jul 14, 2025
The contact owns a 2017 Ford F-350 SD. The contact stated while driving 65 MPH, the contact drove over and object on the road and the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the engine se... Read more
Incident date: Jul 12, 2025
2021 Ford Ranger with 10R80 transmission showing following codes P0733 P0734 90,000 miles on truck. jerky and slipping gear change between 3-4 and 5-6 occasionally no drive. have service records showing my truck was maintained properly.
Incident date: Jul 12, 2025
2021 Ford Ranger with 10R80 transmission showing following codes P0733 P0734 90,000 miles on truck. jerky and slipping gear change between 3-4 and 5-6 occasionally no drive. have service records showing my truck was maintained properly.
Incident date: Jul 12, 2025
The contact owns a 2016 Kia Soul. The contact stated that after a recent oil change, the vehicle began to hesitate while depressing the accelerator pedal. In addition, white smoke was coming from the exhaust pipes with the check engine warning light illuminated on the instrument panel. The contact pulled over to the shoulder of the road before being able to drive the vehicle to the residence in LI... Read more
Incident date: Jul 16, 2023
This is a PHEV and upon returning to my vehicle after being plugged into a Rivian public EV charge station I found that the charger handle overheated and smoking. When I left the vehicle 45 minutes earlier it was charging with no issues whatsoever. When I removed that handle, a large piece of the charge terminal came out of the handle a remained attached to my charge port. It was one of the connec... Read more
Incident date: Jul 16, 2023
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a b... Read more
Crash
Incident date: Jul 16, 2023
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a b... Read more
Crash
Incident date: Jul 1, 2024
I was driving down the road and all the sudden I hear a loud bang/shatter noise. I look over and see that my passenger side mirror is hanging down and shattered. Didn’t notice any impact or anything when it happened. The mechanism that works the mirror broke. No damage to the plastic casing or nothing.
Incident date: Jul 1, 2024
My 2021 GMC Sierra 1500 with L87 engine, covered by recall 25V274. None of my local dealers are inspecting for this recall. This truck is my daily driver and I routinely drive on interstates for my work. GM has been slow to address this major manufacturing defect and has not remedied the problem. My truck is no longer worth what is was previously and is lowering trade in or sale value. I am reques... Read more
Incident date: Jul 12, 2025
Manufacturer has not been able to fix a safety recall on a timely manner .I read that air bags my not deployed and fatal injuries could be suffered if in an accident. It has been years since the recall came out and still no solution .
Incident date: Jul 14, 2025
I got the code p2138 and I’ve had it inspected and throttle body and accelerator pedal assembly replaced. The problem is still not fixed. I lost power driving to work and heavy vibration and shaking. If I pull out in a turn and someone is coming up fast and this happens again it reduces my engine power and could cause a crash. Problem has been confirmed by a licensed mechanic, AutoZone, oreillys... Read more
Incident date: Jul 14, 2025
I got the code p2138 and I’ve had it inspected and throttle body and accelerator pedal assembly replaced. The problem is still not fixed. I lost power driving to work and heavy vibration and shaking. If I pull out in a turn and someone is coming up fast and this happens again it reduces my engine power and could cause a crash. Problem has been confirmed by a licensed mechanic, AutoZone, oreillys... Read more
Incident date: Jul 12, 2025
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warne... Read more
Incident date: Jul 12, 2025
I am the owner of a 2019 Mazda CX-5 (non-turbo) which experienced a cylinder head leak requiring full replacement. The repair was done by Riley Mazda of Stamford on July 28, 2023, at a personal cost of $4,074.34. Mazda has acknowledged this defect in turbocharged CX-5 models from the same year and issued a reimbursement program. However, Mazda has declined reimbursement for non-turbo models, even... Read more
Incident date: Jul 12, 2025
I had lost power driving over the grapevine on Highway and then recently I had difficulty putting vehicle in gear and it would make a loud noise. Independent service center confirmed that the TCM was faulty.
Incident date: Jul 12, 2025
I was waiting to pull out of the parking lot after work making a left turn. When it was clear I accelerated but the car felt like it didn't want to turn, it just went straight, the wheel felt like it had locked up, it was super stiff. I almost hit parked cars and almost was hit by the oncoming traffic. I was able to stop before hitting the parked cars, put my emergency lights on, put the car in re... Read more
Incident date: Jul 12, 2025
driving on freeway at 65mph and check engine light flashed as vehicle started to studder and turned off while driving. vehicle would not even try to start afterwards. vehicle got towed off freeway to my home. I continued to try to start, it sounded like a bad starter or dead battery, so I charged the battery and got the vehicle to crank and start. engine was knocking and squealing and pinging. imm... Read more
Incident date: Jul 10, 2025
Headed home from a vet appointment in mountain home. Was driving on the freeway at 80mph when the tire blew at the Wendell exit. Checked the tire to find that the inside wall had failed and had a blowout. The tire was installed June 8th 2025 and had less than 1,000 miles on it. I have never in 26 years of being around vehicles had a brand new tire fail in less than 1,000 miles. Tire was a good yea... Read more
Incident date: Jul 10, 2025
Headed home from a vet appointment in mountain home. Was driving on the freeway at 80mph when the tire blew at the Wendell exit. Checked the tire to find that the inside wall had failed and had a blowout. The tire was installed June 8th 2025 and had less than 1,000 miles on it. I have never in 26 years of being around vehicles had a brand new tire fail in less than 1,000 miles. Tire was a good yea... Read more
Incident date: May 26, 2025
Doesn’t run as it should,all lights and warnings show on the dash
Incident date: May 26, 2025
We were in a 9car pile up. Front and back and drivers side were hit and severely damaged. Airbags did not deploy. After the accident smoke was seen coming from the sides of the car where the seat belts come out of. Both front and back were white puffs of smoke from all four seatbelts. The front passenger seatbelt failed to tighten on impact as all the other seatbelts did. Passenger was thrown abou... Read more
Crash
TESLA
CYBERTRUCK
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 11, 2025
Incident date: May 6, 2025
I have photos, but unable to up load at this time. Suddenly, 9 different consecutive warning messages with bell associated with each, appeared on the instrument panel. The barrage of these 9 messages continued until I shut the engine off. I was in a very congested parking lot when this began. The Pilot was subsequently checked for codes and battery condition. The evidence suggests the VSA Modulato... Read more