Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Jul 26, 2025
Car went dead on the hwy without any warning. Dealer has the vehicle for a month now and says there is metal shavings in fuel and need more than 15000/- in repairs to replace fuel pump, 6 fuel injectors fuel line and fuel rail. Metal shavings come from fuel pump Failure there should be micro filters in line to stop them from entering the fuel line and injector with sudden death.
Incident date: Feb 20, 2025
I hope this message finds you well. I am writing to formally file a complaint regarding an ongoing issue with my 2025 Infiniti QX60, which is equipped with the VC-Turbo engine. I have noticed an abnormal engine vibration while the vehicle is idling, such as when waiting at traffic lights or during stop-and-go driving. I am concerned because this issue appears to be related to the same VC-Turbo en... Read more
Incident date: Feb 28, 2025
Check engine light say turbo charger problem code is P0299, i have googled this issue and its pretty common on this vehicle as well as prior years of chevy cruzes. There should be an investigation as to why this issue is so common.
Incident date: Jul 1, 2025
This vehicle has presented a myriad of electrical problems as follows: 1. Glitching in the central display panel. Slow to turn on, flickers at times. 2. ALM (Active Lane Management) system randomly and suddenly turning off. Often unable to turn the ALM system back on while driving. The same issue with the Adaptive Cruise Control system. 3. Vehicle sensors showing "unavailable" on the driver's... Read more
Incident date: Jun 23, 2025
While driving with the cruise control set at 52mph, I was coming to a known left curve with a stop sign four way intersection that follows it (I drive this route at least 50% of the time whenever leaving my home). I hit the 'Cancel' button to stop the cruise control as I came to the curve, and there was no response. I hit the brakes and again there was no response. At that point I prepared for a w... Read more
Crash
Incident date: Jul 26, 2025
MMI (infotainment), and the dashboard screen will turn off randomly and reboot every 2 minutes. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. It has happened while I have been backing up and backup camera has rebooted during backup. Parking Collision has also malfunct... Read more
Incident date: Jul 26, 2025
Sunroof fabric clip broke when opening causing the fabric to hang down and obstruct view out of the rear view mirror.
Incident date: Jul 26, 2025
2025 Land Cruiser bought 7 months ago constant rattling and tapping noise near passenger rear near pillar B and C. Brought to the dealer for corrective action to identify, address and to resolve the problem due to annoying ticking, rattling and tapping noise while travelling on a rough road. According to a service adviser their mechanics from dealer dismantled panels and head liners to pinpoint n... Read more
Incident date: Jul 15, 2025
The horn is not working. On forums for this specific car it is a common problem for this make and model. This means I cannot alert other cars or pedestrians
Incident date: Jul 15, 2025
Leaving my driveway today, the 2010 Ford F-150 suddenly indicated a brake fluid level low message and the brake warning indicator turned on. The brake pedal, which was firm about a minute before, suddenly depressed to floor and the truck was stopped only with great difficulty. The sudden change in braking performance would probably have caused an accident if I had been driving in traffic. I t... Read more
Incident date: Jul 16, 2025
The vehicle was supposed to be fixed(recall 197) regarding the oil in the alternator issue. After it was fixed my wife was driving on [XXX] at rush hour in Atlanta GA. It slowly was losing power and she called me about it. I told her to get over to the right and take the next exit. It did stop on the exit ramp in the dark but no electric what so ever. The lights and flashers were inoperative. S... Read more
Incident date: Jul 16, 2025
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the ... Read more
Incident date: Jul 16, 2025
The contact owns a 2020 Kia Sedona. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was towed to the dealer, where the vehicle was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired; however, the failure recurred when t... Read more
Incident date: Jul 9, 2024
WARNING LIGHT ON DASH JUST WENT ON
Incident date: Jul 25, 2025
I have a recall been having this problem for months told them what was going on they said nothing was wrong. Months later recall got called for the fuel injector and replacement of high fuel injectors im a single mother. Check engine came on when I gas it..it won't go or goes slowly then takes off into gear
Incident date: Jul 25, 2025
I have a recall been having this problem for months told them what was going on they said nothing was wrong. Months later recall got called for the fuel injector and replacement of high fuel injectors im a single mother. Check engine came on when I gas it..it won't go or goes slowly then takes off into gear
Incident date: Jul 23, 2025
When driving home from work my car disengage cruise controlle and started flashing in my center concel BCI Malfunction. Since I makes it hard to start my car from time to time and it will randomly continue to flash BCI Malfunction
Incident date: Jul 23, 2025
When driving home from work my car disengage cruise controlle and started flashing in my center concel BCI Malfunction. Since I makes it hard to start my car from time to time and it will randomly continue to flash BCI Malfunction
Incident date: Jul 23, 2025
When driving home from work my car disengage cruise controlle and started flashing in my center concel BCI Malfunction. Since I makes it hard to start my car from time to time and it will randomly continue to flash BCI Malfunction
Incident date: Jul 24, 2025
Went to accelerate through an intersection and the engine seized up in the middle of the intersection. Complete loss and of engine propulsion. Had to be towed. Could have caused an accident. No warning signs. Truck was running great until it wasn’t running at all.
Incident date: Jul 23, 2025
The contact owns a 2008 Mercedes-Benz C300. The contact stated that upon turning off the vehicle, there was an abnormal clicking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the following day, the vehicle failed to start after several attempts and required a jumpstart. The contact replaced the battery; however, the failure persisted. The contact di... Read more
Incident date: Jul 22, 2025
3 months before the accident the power steering light came on twice and went off. The day of the accident the brake light came on when I started the car that day. It disappeared when I was put in drive. I was entering onto the highway to merge with the traffic. Another car waiting for the light to turn green so he could enter also. My car didn’t stop because my brakes failed and the collision av... Read more
Crash
1 injured
Incident date: Mar 15, 2025
Dashboard and window seals are melting. Dashboard melting is causing a huge glare in windshield during the day. Window seals are melting onto my windows causing excessive scuffing on the windows affecting ability to see in my blind spots
Incident date: Jan 9, 2025
I have a 2020 F250 with the 10r140 transmission and the cdf clutch has went bad. My truck only has 67,000 miles on it. Ford is saying there is not a recall on my vehicle.
Incident date: Jan 9, 2025
There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unrel... Read more
Incident date: Jan 9, 2025
There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unrel... Read more
Incident date: Feb 7, 2025
Check engine light came on and car stalled. The fault was a misfire in cylinder 2 and 3. When I checked vehicle out coolant was low and coolant leaked into cylinder. Checked online and saw thousands of complaints for the same thing
Incident date: Jul 3, 2025
The contact owns a 2019 Honda CR-V. The contact stated that the steering wheel was sticking while driving, causing the steering wheel to remain turned towards the left. The contact stated that an excessive amount of effort was needed to straighten out the steering wheel. The contact stated that while turning left and right, the steering wheel was making a clicking noise. The contact stated that th... Read more
Incident date: Jul 18, 2025
My 2021 Lexus RX 350 (mileage approx. [19,000], has developed a severe mold contamination issue caused by HVAC condensate drain failure. This issue is a known design defect covered by Lexus Technical Service Bulletin L-SB-0020-21, which identifies blockage or poor drainage in the HVAC system that allows water to enter the cabin. As a result, water intrusion under the carpet has led to mold growth... Read more
Incident date: Jul 22, 2025
Panoramic moon roof shade cover has detached from the roof of the car. The fabric shade falls into the car blocking vision of the driver. The problem has been confirmed by the dealer. I am unaware if the vehicle has been inspected by the manufacturer. There were no warnings of the problem. The fabric just fell into the car blocking the vision of the driver.
Incident date: Jul 22, 2025
The contact owns a 2019 Jeep Wrangler. The contact stated that while driving over a bump in the road at an undisclosed speed, the vehicle experienced the death wobble. The contact slowed down to 30 MPH to correct the failure. The contact stated that all four tires had previously been replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was mad... Read more
Incident date: Jul 20, 2025
Random warning messages and lights. Power steering fails, as does the power brakes. Usually, as I'm driving, it begins with airbag warning message. Then, the warning messages increase: Front collision, lane departure, blind spot, brake, power steering. While all of these things are happening I hear my doors lock, and unlock. Finally, I lose my power steering, and power brakes, like what would ha... Read more
Incident date: Jul 17, 2025
improperly produced steering gearbox worm wheel, the wheel can swell during use, reducing the grease film thickness between the worm wheel and worm gear. In addition, the worm gear spring preload was set improperly high, increasing the sliding force between the components. As a result of the reduced grease film thickness and increased sliding force, friction between the worm wheel and worm gear in... Read more
Incident date: Jul 17, 2025
The contact owns a 2022 Ford Expedition. The contact stated that while driving on the highway at various speeds, the pre-collision warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failu... Read more
Incident date: Jul 17, 2025
Instrument cluster stopped working, I have no speed or fuel remaining indicators. Dealer completed software recall work which did not fix the issue. Replacement is on back order so I am unable to drive the vehicle for an unknown amount of time.
Incident date: Apr 18, 2025
The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the ... Read more
Incident date: Apr 18, 2025
The contact owns a 2010 Mercedes-Benz GL450. The contact stated while driving 15 MPH and attempting to bring the vehicle of a complete stop, the vehicle slowed but failed to stop as expected. The contact stated that the brake pedal was depressed to the floorboard but was able to bring the vehicle to a stop by using the parking brake. The low brake fluid warning light was illuminated. The vehicle w... Read more
Incident date: Apr 18, 2025
We have a 2018 Nissan Rogue Sport S fwd., and the AC began to cool off & on, then there was no air at all coming from the vents. Took the car to Firestone and they said it was the blower motor & blower motor resistor - so I had those replaced. Not even a week passes and there's a noise coming from the engine especially when ac is on and a vibration to go along with it. I carried it back to Firesto... Read more
Incident date: Apr 1, 2025
Subject: Safety Complaint – TPMS & Trunk System Failure on 2020 Ford Escape Hybrid I’m reporting two ongoing issues with my 2020 Ford Escape Hybrid that I believe are connected to a recall I’ve seen issued for other vehicles of the same make and model year. 1. Tire Pressure Monitoring System (TPMS): My dashboard only displays pressure readings for two of the four tires. The other two do no... Read more
Incident date: Jul 11, 2025
The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to... Read more
Incident date: Jul 11, 2025
A permanent failure of the emergency call module control unit and communication unit. The affected vehicles will not be able to establish an online connection. NO GPS, bluetooth and system rebooting constantly.
Incident date: Jul 11, 2025
A permanent failure of the emergency call module control unit and communication unit. The affected vehicles will not be able to establish an online connection. NO GPS, bluetooth and system rebooting constantly.
Incident date: Jul 20, 2025
Campaign 23B56 Description Inspect front door check-arm reinforcement spot welds Next Steps Contact your dealer for next steps. ---------------------------------------------------------------------------------------------------------------- Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue S... Read more
Incident date: Jul 7, 2025
While in traffic over 45 miles per hour, the vehicle placed itself into a hazard mode due to the electric vehicle propulsion system. This happened so fast and the deceleration rate was so quick that it risked a rear end collision. This is the second time this has happened and both were following a heavy rain storm. I drove through a modest puddle that did not even submerge half of the tire wall... Read more
Incident date: Jul 7, 2025
When accelerating from a stop, there is a lag in the engine shifting into gear, it causes the RPM's to climb before eventually shifting gears and once it does that the whole vehicle jolts forwards. There is also a noticeable lag when the vehicle is shifting from 1st and second, as well as a jolt when it does shift but not as much of a jolt as the initial 1st to 2nd. Once the vehicle is up to 3/4... Read more
Incident date: Jul 7, 2025
The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that th... Read more
Incident date: Jul 1, 2025
The left turn signal not working properly. When I put my left turn signal the amber light front of the truck not working instead the high bean works as turn signal also amber running light not working. Is so frustrating getting pulled over by a cop for that reason!!!
Incident date: Jul 14, 2025
When this device is used to replace the Flasher Module (my had failed so I ordered this replacement from Amazon) I found that the brake light circuit to any trailer connected tot he vehicle would no longer work. Under further research on Amazon via reviews and other online sources, I found that all of the Chinese clone parts have this same failure mode. Since most people check trailer lights with... Read more
Incident date: Jul 19, 2025
While driving the passenger side active headrest made a popping sound and the headrest sprung forward.
Incident date: Jul 15, 2025
Standing at a red light and someone rear ended
Crash