Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Aug 17, 2025
THE BRAKE PEDAL SOME TIME GOES DOWN TO THE FLOOR. I BROUGHT VEHICLE IN SUBARU DEALER FOR CHECK UP. THEY STATED THAT THE POWER BRAKE BOOSTER IS DEFECTIVE, NEED TO BE REPLACE. THIS IS 2023 VEHICLE AND THE MILEAGE IS ONLY 46,000 MILES. For safety to me and other drivers please investigate this safety concern.
Incident date: Aug 17, 2025
The contact owns a 2016 Chevrolet Cruze. The contact stated that upon returning to the parked vehicle, while attempting to unlock the doors with the key fob, the doors failed to open. The contact was able to open the door manually using the key. The contact stated that upon entering the vehicle and closing the front driver's side door, the doors locked and failed to unlock. The contact depressed t... Read more
Incident date: Jun 7, 2025
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the front driver-side seat headrest deployed. The contact heard an abnormal sound before the headset deployed. No warning lights illuminated. The contact drove to the residence. The contact inspected the headrest and noticed it had been pushed forward. The contact was able to push the headrest. The contac... Read more
1 injured
Incident date: Jun 7, 2025
To Whom It May Concern, I would like to report that my 2019 Nissan Rogue has experienced premature engine cooling fan malfunction at 78,000 miles resulting in overheating and engine failure. This is a costly repair, and the dealership is quoting over $1,200 to repair. After further investigation and discussion with dealership, this appears to be a common defect and clearly a manufacture. When rese... Read more
Incident date: Jun 7, 2025
Multi purpose camera behind front mirror failed. Most safety systems will not work. Various warnings regarding system failure were noted on dash. Supposedly a bad battery installed and warranted by dealer caused this problem? Dealer covered the battery but charged $2100.00 to replace the camera!
Incident date: Aug 13, 2025
Stop /Start button would kill the car would need a jump. Coolant leak in engine blew a gasket. Need a new engine. 54,000 moles on a 2019 Fors Escape
Incident date: Aug 13, 2025
Stop /Start button would kill the car would need a jump. Coolant leak in engine blew a gasket. Need a new engine. 54,000 moles on a 2019 Fors Escape
Incident date: Aug 13, 2025
The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The contact stated that the local dealer was contacted, and the contact was informed that parts were not yet available for the recall repair. The dealer was contacted several times about the recall repair and the availability of parts to perform the recall repair. The manufacturer... Read more
Incident date: Aug 16, 2025
While driving, I suddenly saw the message "WARNING! MALFUNCTION. Refer to owner’s manual" display on my dashboard, which caused a loss of power and made it difficult to accelerate. I had to turn off the car in the middle of the highway, and it was frightening to think what could happen if this occurred on the expressway.
Incident date: Aug 15, 2025
My car began flashing a bunch of warning lights, including the passenger air bag and the blind spot warning and locks working on the inside. I took my car to the dealer and had them diagnose it. Turns out it needs to parts that are connected; one part they have, another they have tried to order from corporate. This part has been on back order for 8 months.
Incident date: Aug 15, 2025
P 175/65r15 I was driving on a slight curve on the I-10 in El Paso, TX when the rear bumper exploded. The car started swaying and swerving then I pulled over. I then realized that the tread on the tire was gone floating across the highway. The trie was bare with no tread with the bumper around the tire was gone. The explosion also caused the tail light to break.
Incident date: Aug 15, 2025
The first major issue I just started running into at about 90,000 miles is the engine auto start stop feature. I usually disable it when I drive due to the inability for the car to provide adequate start from a stop, but when I don’t, I’ve had the vehicle completely stall on me at a stoplight and won’t let me restart the vehicle for several minutes leaving me stranded and vulnerable sitting ... Read more
Incident date: Aug 15, 2025
The first major issue I just started running into at about 90,000 miles is the engine auto start stop feature. I usually disable it when I drive due to the inability for the car to provide adequate start from a stop, but when I don’t, I’ve had the vehicle completely stall on me at a stoplight and won’t let me restart the vehicle for several minutes leaving me stranded and vulnerable sitting ... Read more
Incident date: Aug 15, 2025
On July 13, 2025, as I was entering a small parking lot, my car suddenly accelerated on its own and crashed through a metal gate at the far end of the lot and then hit a large docked tourist boat. I had just turned right into the parking lot and was going approximately 5-6 miles per hour. I had not yet started to turn the wheel to park as the two available spaces were about midway in the lot. The ... Read more
Crash
2 injured
Incident date: Aug 16, 2025
The engine in my 2020 Jeep Wrangler Sahara suddenly failed and was diagnosed by the dealership as a complete internal failure involving the lifters and camshaft. The dealership explained that this type of failure can spread metal fragments throughout the oil system, requiring a full engine replacement. This creates a serious safety hazard, as the engine can shut down unexpectedly while driving, pu... Read more
Incident date: Aug 16, 2025
Currently I am having issues putting my car in park. Even when it shows that it is parked there is an “Action Required” that pops up saying “Shift to Park”. This has been happening all week and as I am able to toggle the shift stick it is no longer allowing me to which leaves my car somewhat on when I leave. I’ve contacted the dealership for repairs since I’ve seen this is a common rec... Read more
TESLA
CYBERTRUCK
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 16, 2025
Incident date: Aug 16, 2025
About a year and half ago, a lot of my engine trouble lights turned on while driving. It was sleeting at that time when the lights turned on and they're still on today. I paid to have the Hyundai dealer to check it out soon after the trouble lights first turned on. They diagnosed the problem as a faulty HECU. I would have had them replace this, but they estimated it would cost about $3800 to fi... Read more
TESLA
CYBERTRUCK
(2024) - SERVICE BRAKES
Aug 16, 2025
Incident date: Aug 16, 2025
About a year and half ago, a lot of my engine trouble lights turned on while driving. It was sleeting at that time when the lights turned on and they're still on today. I paid to have the Hyundai dealer to check it out soon after the trouble lights first turned on. They diagnosed the problem as a faulty HECU. I would have had them replace this, but they estimated it would cost about $3800 to fi... Read more
Incident date: Aug 13, 2025
Every time I turn right my car turns off. I am able to restart after. I’ve taken it to several mechanic's and no one seems to know the issue. I’ve had my battery change circuits change a tune up and my gas filter changed and the car still doesn’t work.
Incident date: Jul 17, 2025
I am reporting a recurring issue with my 2025 Honda Odyssey, which exhibits difficulty starting the engine. Approximately two months after purchasing the vehicle in Dec 2024, the original battery failed and was replaced under warranty. However, the vehicle continues to experience problems when attempting to start. When I press the start button, the engine hesitates, cranks slowly, or feels as thou... Read more
Incident date: Aug 13, 2025
Brake over heats because of rust caused by rain which builds up causing brakes to freeze up. Explanation from dealer. In fact told us we need to dry brakes off if we drive in rain and park in garage for more than 2 days or we will have it happen again. Brakes freeze and car locked up and can’t move it. We bought the car used had it inspected by a MBD in Atlanta G. Bulkhead , told breaks were lik... Read more
Incident date: Aug 13, 2025
Brake over heats because of rust caused by rain which builds up causing brakes to freeze up. Explanation from dealer. In fact told us we need to dry brakes off if we drive in rain and park in garage for more than 2 days or we will have it happen again. Brakes freeze and car locked up and can’t move it. We bought the car used had it inspected by a MBD in Atlanta G. Bulkhead , told breaks were lik... Read more
Incident date: Aug 13, 2025
The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.
Incident date: Jul 24, 2025
The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.
Incident date: Jul 24, 2025
My catalytic converter caught on fire a couple months back then I hit a code for the knock sensor replaced it and it started to act up again I can’t go over 49 burning oil took it to Hyundai now they are saying my engine is going out and I’m still panting carmart got the car
Fire
Incident date: Jul 24, 2025
My catalytic converter caught on fire a couple months back then I hit a code for the knock sensor replaced it and it started to act up again I can’t go over 49 burning oil took it to Hyundai now they are saying my engine is going out and I’m still panting carmart got the car
Fire
Incident date: Aug 13, 2025
Vehicle would shut completely off when stopped at a red light. Shifter would not move. I was put a risk on a busy street, stuck at a red light and could not move to a safer location. The second time there were three children in the car when the car shuts off at a red light. The problem has been confirmed by dealer and has been inspected. Check engine light was on, however nothing was showed for ab... Read more
Incident date: Aug 13, 2025
Vehicle would shut completely off when stopped at a red light. Shifter would not move. I was put a risk on a busy street, stuck at a red light and could not move to a safer location. The second time there were three children in the car when the car shuts off at a red light. The problem has been confirmed by dealer and has been inspected. Check engine light was on, however nothing was showed for ab... Read more
Incident date: Aug 3, 2025
The contact owns a 2025 Chevrolet Blazer. The contact received notification of NHTSA Campaign Number: 25V433000 (Parking Brake); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and diagnosed that the windshield was not installed properly and needed to be repl... Read more
Incident date: Aug 3, 2025
The contact owns a 2025 Chevrolet Blazer. The contact received notification of NHTSA Campaign Number: 25V433000 (Parking Brake); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and diagnosed that the windshield was not installed properly and needed to be repl... Read more
Incident date: Jul 14, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passenger’s side floorboard and passenger’s side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out t... Read more
Incident date: Aug 13, 2025
I have raised issues with Hyundai with the first week of driving this Tucson Hybrid. I have ask repeatedly to get the collision control turned off, The dealership said they could not turn it off with permission form Hyundai. Hyundai so called customer service escalated it now several times and not a single call back. I was assigned a specialist named Lejo ,National Consumer Affairs, Hyundai... Read more
Incident date: Jul 8, 2025
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact became aware that the instrument panel was displaying a black screen. The local dealer was contacted. The vehicle was taken to the dealer where it was diagnosed, and determined that the instrument panel needed to be replaced. The vehicle w... Read more
Incident date: Jan 24, 2025
The car is Less than 80,000 miles and all 6 fuel injectors are faulty and need replacing. As well as the fuel pump. Other Hondas have been recalled for the same issue but this make and model has not.
Incident date: May 12, 2025
The contact owns a 2015 Ford F-150. The contact stated that while an independent mechanic was servicing the vehicle, the mechanic informed the contact that the frame was severely rusted, and the contact then noticed the failure. The mechanic informed the contact that water had intruded into the frame and had become stagnant at the lower point of the frame, causing the severe rust. The vehicle was... Read more
Incident date: May 12, 2025
With no warning light indication the Sonata lost all power on I-75 South near Dayton Ohio. After tow & vehicle I inspiration the engine was said to be dead. There is a recall for the 2015 for the SAME issue.
Incident date: Jun 25, 2025
Truck first would shift out of park but would not engage into a gear causing it to roll unexpectedly in the downhill driveway. Problem self corrected with a few ignition cycles. Week later truck became inoperable at a stop light and require shut down and restart and traffic. Same day truck would not start at all after returning home. Dealer diagnosed 6r80 transmission with molded lead frame assemb... Read more
Incident date: Jun 25, 2025
Alternator caught on fire
Fire
Incident date: Jun 25, 2025
Lights shut off by themselves at night in auto mode in dark environments!
Incident date: Aug 15, 2023
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at 20 MPH, the message "Shut Down" was displayed, and the vehicle lost motive power. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with engine failure, and the contact was informed that the engine neede... Read more
Incident date: Aug 15, 2023
The contact owns a 2018 Honda Civic. The contact stated that while driving at high speeds, the vehicle became difficult to maneuver, and the steering wheel was stuck in the direction turned. There was no warning light illuminated. The contact used excessive force to correct the steering wheel. The vehicle was taken to a dealer who confirmed the power steering assist failure, and the contact was pr... Read more
Incident date: Aug 15, 2023
My 2022 Wagoneer has been shutting off and locking up while on red lights/stops signs ever since purchasing, I was involved in a car accident at a red light and hit in the back of my truck due to it shutting completely off on me, it locked up and wouldn't turn on, this happened in 12/26/23. I have since taken it into the Dallas Dodge dealership twice with this concern, once about a yr ago and they... Read more
Crash
Incident date: Aug 8, 2025
Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s.o.s. (911) and other people multiple times. it frequently changes radio stations (not a big deal) While driving on the highway has put the rear view camera on screen randomly. which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) The biggest safety issu... Read more
Incident date: Apr 1, 2025
I am filing a safety complaint regarding repeated and unresolved transmission issues with my Jeep. The vehicle has undergone two full transmission replacements after a $10,000 repair, yet critical symptoms persist, including transmission overheating (up to 240°F) and a loud whining noise while accelerating. These problems continue despite no warning lights or diagnostic codes, creating a false se... Read more
Incident date: Jul 29, 2025
The vehicle is stuttering, intermittent, jumping, miss firing during acceleration, and hard down shifting. The check engine and forward collision unavailable light flashed as the vehicle struggled to accelerate. According to Chevrolet the camshaft and two lifter has failed.
Incident date: Aug 10, 2025
Electrical System – Body Control Module The BCM in my 2017 Honda Pilot fails intermittently, causing the alarm to activate randomly, warning lights to flicker, and battery drain. The issue occurs without warning, even while parked or driving, creating distraction and reducing confidence in the vehicle’s safety. Numerous other owners have reported identical issues online and with NHTSA, indicat... Read more
Incident date: Aug 12, 2025
The contact owns a 2019 Ford F-550. The contact stated that upon noticing an abnormal burning odor, the vehicle was taken to an independent mechanic, where the wiring underneath the driver's side of the dashboard was replaced; however, the failure recurred. The mechanic replaced the wiring a second time; however, the failure persisted. The power train and the check engine warning lights were illum... Read more
Incident date: Aug 12, 2025
The contact owns a 2019 Ford F-550. The contact stated that upon noticing an abnormal burning odor, the vehicle was taken to an independent mechanic, where the wiring underneath the driver's side of the dashboard was replaced; however, the failure recurred. The mechanic replaced the wiring a second time; however, the failure persisted. The power train and the check engine warning lights were illum... Read more
Incident date: Jun 25, 2025
The automatic high beam system is terrible. It is too sensitive so the beams flash hi/low on and off. Even a small road reflector on a dark empty road will force it back to low beam. Other cars I own with this type system work much better. It’s a safety hazard because auto hi-beam is on by default and you can’t count on it providing the correct amount of lighting when on dark roads, plus it an... Read more
Incident date: Jun 25, 2025
The automatic high beam system is terrible. It is too sensitive so the beams flash hi/low on and off. Even a small road reflector on a dark empty road will force it back to low beam. Other cars I own with this type system work much better. It’s a safety hazard because auto hi-beam is on by default and you can’t count on it providing the correct amount of lighting when on dark roads, plus it an... Read more