Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Aug 28, 2025
I have replaced the mass airflow sensor multiple times also transmission is starting to slipping,not responding correctly, when this starts all the lights on my dash come on and also does not accelerate or respond as it should very dissatisfied when they saw me would never recommend to buy another one
Incident date: Aug 28, 2025
I have replaced the mass airflow sensor multiple times also transmission is starting to slipping,not responding correctly, when this starts all the lights on my dash come on and also does not accelerate or respond as it should very dissatisfied when they saw me would never recommend to buy another one
Incident date: Aug 19, 2025
While driving, the vehicle intermittently fails to accelerate when the accelerator is pressed; it will only coast at about 30 mph. At the same time, the hybrid battery indicator shows a low charge that continues to drop rather than recharge. The “Check Hybrid System – Stop Safely” warning also comes on. This recurring loss of propulsion creates a significant safety risk because we cannot rea... Read more
Incident date: Aug 19, 2025
Me and my husband were driving down the road to go see a friend and all of a sudden the wheel hub assembly broke in half causing us to have to slam on our brakes and keep from crashing. The wheel almost ended up under our truck making the truck look like it was kachowing like Lightening McQueen from the movie Cars
Incident date: Jul 24, 2025
Vehicle stalls at low speeds or at a stop while ldling. Requires car be put in park to restart. Dealerships unable duplicate. Issue is occurring with greater frequency. Causing an unsafe condition driving in traffic.
Incident date: Jul 24, 2025
Low Coolant Warning ⚠️ Immediately parked & had towed to Land Rover. Have found several recalls on the Coolant hose under supercharger leaking in other countries & recalls in place. Not here though
Incident date: Jul 24, 2025
Low Coolant Warning ⚠️ Immediately parked & had towed to Land Rover. Have found several recalls on the Coolant hose under supercharger leaking in other countries & recalls in place. Not here though
Incident date: Aug 21, 2025
High-voltage battery failure left Bolt EV immobilized after recall fix: Our 2020 Chevrolet Bolt EV (VIN: [XXX] ) became completely immobilized on [XXX], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in May 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and... Read more
Incident date: Aug 21, 2025
High-voltage battery failure left Bolt EV immobilized after recall fix: Our 2020 Chevrolet Bolt EV (VIN: [XXX] ) became completely immobilized on [XXX], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in May 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and... Read more
Incident date: Aug 21, 2025
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle decelerated and failed to exceed 4 MPH. The contact stated that the vehicle stalled, and eventually the engine seized. No warning lights were illuminated. The contact restarted the vehicle; howev... Read more
Incident date: Aug 21, 2025
While driving, I noticed smoke coming from the front of the vehicle. Within moments, flames appeared in the engine area and spread quickly, causing severe damage to the front portion of the car including the engine, electrical system, and body. No warning lamps, error messages, or unusual behavior were observed prior to the incident. The fire started suddenly without any indication of mechanical ... Read more
Fire
Incident date: Aug 21, 2025
While driving, I noticed smoke coming from the front of the vehicle. Within moments, flames appeared in the engine area and spread quickly, causing severe damage to the front portion of the car including the engine, electrical system, and body. No warning lamps, error messages, or unusual behavior were observed prior to the incident. The fire started suddenly without any indication of mechanical ... Read more
Fire
Incident date: Aug 29, 2025
Transmission slipping in first gear. Codes from dealership. P0944 LOSS PRIME P0868 LOW PRESSURE
Incident date: Aug 4, 2025
p195 /65r/15 91 h. yokohama avid ascend. i bought 4 tires on 04/11/22 at kinderhook toyota my car had 61008 miles on it. on 08/04/25 brought my car to same dealer was told i needed new tires. multipoint inspection said front tires had 3 32nd of tread and back tires had 4 32nd of tread wear left. my car had 80678 miles on it. the tires lasted less than 20000 miles. they had an 85000 mile warr... Read more
Incident date: Aug 4, 2025
p195 /65r/15 91 h. yokohama avid ascend. i bought 4 tires on 04/11/22 at kinderhook toyota my car had 61008 miles on it. on 08/04/25 brought my car to same dealer was told i needed new tires. multipoint inspection said front tires had 3 32nd of tread and back tires had 4 32nd of tread wear left. my car had 80678 miles on it. the tires lasted less than 20000 miles. they had an 85000 mile warr... Read more
Incident date: Aug 4, 2025
p195 /65r/15 91 h. yokohama avid ascend. i bought 4 tires on 04/11/22 at kinderhook toyota my car had 61008 miles on it. on 08/04/25 brought my car to same dealer was told i needed new tires. multipoint inspection said front tires had 3 32nd of tread and back tires had 4 32nd of tread wear left. my car had 80678 miles on it. the tires lasted less than 20000 miles. they had an 85000 mile warr... Read more
Incident date: Aug 28, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the contact noticed that the vehicle was consuming an excessive amount of fuel. An unknown warning light was illuminated. The contact pulled over to the... Read more
Incident date: Aug 28, 2025
In relation to this incident, approximately 3,00 miles after an oil change, the engine oil drain plug fell out and caused all oil to leak and cause engine damage. Engine oil change was at approximately 125,000 miles. Drain plug fell out at approximately 128,000 miles. No warning lights or symptoms were present prior to vehicle shutting off and dying while driving. Vehicle was then towed to shop wh... Read more
Incident date: Aug 18, 2025
The car was in the cruise control with auto mode and it just veered to the left from a car in front and crashed into the median and totaled the car.
Crash
Incident date: Aug 28, 2025
While driving home, I experienced a sudden and complete power system failure in my Hyundai Ioniq 5 N. The failure occurred shortly after starting the drive, and was preceded by a faint "pop" sound. Within moments, the dashboard displayed the following critical warnings: Red 12V battery icon Red warning: "Stop vehicle and check power supply" Turtle icon (indicating limp mode / low power) Brake war... Read more
Incident date: Aug 28, 2025
While driving home, I experienced a sudden and complete power system failure in my Hyundai Ioniq 5 N. The failure occurred shortly after starting the drive, and was preceded by a faint "pop" sound. Within moments, the dashboard displayed the following critical warnings: Red 12V battery icon Red warning: "Stop vehicle and check power supply" Turtle icon (indicating limp mode / low power) Brake war... Read more
Incident date: Aug 28, 2025
While driving home, I experienced a sudden and complete power system failure in my Hyundai Ioniq 5 N. The failure occurred shortly after starting the drive, and was preceded by a faint "pop" sound. Within moments, the dashboard displayed the following critical warnings: Red 12V battery icon Red warning: "Stop vehicle and check power supply" Turtle icon (indicating limp mode / low power) Brake war... Read more
Incident date: Aug 26, 2025
No check engine light come on until continued driving over 15-20 miles. Transmission slams into second gear when taking off or when stopping it may or may not downshift into first causing safety issues when in traffic. Possible electrical error or clutch inside transmission. On this model it is a sealed transmission so no way of identifying if metal shavings come out with a transmission flush. The... Read more
Incident date: Aug 26, 2025
2006 Kawasaki Ninja ZX-14 frame broke in the same location as recall defect, causing rear suspension collapse. Dealer denied recall coverage due to modifications, but failure matches official recall issue. My 2006 Kawasaki Ninja ZX-14 suffered a complete frame break, causing the rear suspension to collapse while riding. This matches the safety defect covered under Kawasaki’s recall for 2006–... Read more
Incident date: Aug 11, 2025
I WAS DRIVING MY JEEP AND MY DRIVERS HEADREST RANDOMLY POOPED OUT AND HIT THE BACK OF MY HEAD! I WAS SHOCKED AND THE POP HURT MY NEXT AND CAUSED ME TO ALMOST HIT THE CAR NEXT TO ME .
Incident date: Aug 11, 2025
The contact owns a 2021 Hyundai Kona. The contact stated that while coming to a stop, the vehicle stalled. There was no warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The... Read more
Incident date: Aug 11, 2025
My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is ... Read more
Incident date: Jul 22, 2025
My got multiple warning messages while driving my 2020 Ford Explorer. My local repair shop ran test and determined it needs a new front axle disconnect actuator/shaft - TECHNICAL SERVICE BULLETIN 23-2174. Without this repair, several sensors are deactivated: 4WD, Hill Start Assist, Forward Collision Warning, Blind Spot system, pre-collision Assist and Service AdvanceTrac. With those functions di... Read more
Incident date: Aug 6, 2025
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V169000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the left turbocharger oi... Read more
Incident date: Jul 18, 2025
When turn signal auto-cancels (completion of turn), the opposite side turn signal will SOMETIMES erroneously enable. This can be consistently reproduced when completing a turn (returning wheel to center) quickly. Slow turns do not cause the problem. Took to dealer and showed them how to reproduce... In park, just turn on signal then simulate turning then returning to center quickly. Dealer tested... Read more
Incident date: Jul 12, 2025
The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission woul... Read more
Incident date: Jul 12, 2025
On [XXX], I experienced multiple failures of core safety systems in my 2021 Audi Q7 that put my 17-month-old child at serious risk and exposed critical flaws in how the vehicle’s systems operate and record events. On [XXX], the pre sense automatic braking system suddenly engaged while I was driving approximately 35 mph on a clear, empty suburban road. There were no visible obstructions, no warn... Read more
Incident date: Aug 8, 2025
I was driving and all of the sudden I hear a pop and total engine failure. I was lucky to be traveling at 45 mph and could coast off the road safely. After the damage occurred the motor would not turn over again. I had it towed to Acura and they told me my motor was locked up and specifically that my camshaft bearing had failed. I asked about the recall and they said my vin was not selected for th... Read more
Incident date: Aug 8, 2025
Tesla has a bug with their basic Autopilot software that they refuse to fix and that I believe is causing a safety issue. They advertise Autopilot as standard on all Tesla's as an active safety feature that helps reduce driver stress and improve safety on the road. Here is the issue. Basic Autopilot has a feature built into it that limits the speed to 5 mph over the speed limit. This is a g... Read more
Incident date: Jun 1, 2024
While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.
Incident date: Jun 1, 2024
While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.
Incident date: Jul 25, 2025
The contact owns a 2024 Hyundai Tucson. The contact stated that while stopped at a red light with five vehicles in front of her, the vehicle suddenly accelerated and crashed into several unknown vehicles. The driver swerved and crashed into a cement truck to stop. There were no warning lights illuminated. A woman occupying another unknown vehicle sustained head injuries. The vehicle was towed to ... Read more
Crash
1 injured
Incident date: Aug 22, 2025
i have had necessary service checks; however, the spark plugs keep getting burned out. the car is barley 10 yrs old i have replaced the spark plugs 4 times this year alone. Its like every 2 months for the last year. this is abnormal
Incident date: May 6, 2025
I keep getting this message that pops up, "Steering Assist reduced Drive with Care". At the same time this happens the temp gauge stays on cold, the ac quits working, the engine fan is on high, and most of the time I get code PO128. We have had it in to the dealer and they said the its the thermostat or the temp sensor. From what I am reading it could be a factory issue with the EMI issue from sen... Read more
Incident date: Jun 2, 2025
I was taking my daughter to school; we were about 5 minutes from our home. I came up to a red light and stopped no problem, it turned green and as I proceeded through the intersection to the next red light to make my left-hand turn to get on the freeway, my rearview mirror camara flickered and that was my first indication that something was wrong. After that the ac started turning on and off and m... Read more
Incident date: Jun 2, 2025
I was taking my daughter to school; we were about 5 minutes from our home. I came up to a red light and stopped no problem, it turned green and as I proceeded through the intersection to the next red light to make my left-hand turn to get on the freeway, my rearview mirror camara flickered and that was my first indication that something was wrong. After that the ac started turning on and off and m... Read more
Incident date: Aug 23, 2025
1. After vehicle is given gas it won’t crank. 2. Tire sensors won’t turn off. Even with brand new tires and mounts. 3. Random electrical malfunctions. (Flickering dash lights, delayed engine start after turning the key, light bouncing back and forth between gears, etc.)
Incident date: Jul 26, 2025
Rear shocks leaking and fail inspection. This was confirmed by both the dealer and independent service center. There were no warnings. This is the second time the same shocks have needed to be replaced. The first time they lasted 3 years, the second time two years. This is an endemic problem with these shocks affecting both the original and OEM replacement parts.
Incident date: Aug 22, 2025
The contact owns a 2012 Volkswagen Tiguan. The contact stated that the vehicle was experiencing excessive oil consumption. Additionally, while driving at 65 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was able to restart. The check engine, EPC, and TPMS warning lights were illuminated. The contact stated that the failure had been recurring while... Read more
Incident date: Aug 25, 2025
The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given... Read more
Incident date: Apr 27, 2025
Ce vehicule est tres dangereux en accelerant et decelerant sur les autoroutes car hesitation a l’acceleration et en decelerant …probleme de transmission et mon vehicule a 53000 km ce n’est pas normal j’espere que vous prendrez cette plainte au serieux car ce n’est pas une usure normal pour un vehicule d’autant plus que j’ai fait remplacer fluide a transmission!!!!
Incident date: Apr 27, 2025
235/65/R17 Bridgestone Dueler Alenza Plus Right Passenger Tire Saturday, [XXX] approx [XXX] with 6 people (4 were children in carseats) in the vehicle traveling North on [XXX] between exits [XXX] and [XXX] in Middle Lane. Traveling at a speed of 65mph. Driver pulled over safely to shoulder because the 2013 Honda Odyssey Minivan made a loud flapping sound on right rear of vehicle. Driver got out... Read more
Incident date: Aug 9, 2025
235/65/R17 Bridgestone Dueler Alenza Plus Right Passenger Tire Saturday, [XXX] approx [XXX] with 6 people (4 were children in carseats) in the vehicle traveling North on [XXX] between exits [XXX] and [XXX] in Middle Lane. Traveling at a speed of 65mph. Driver pulled over safely to shoulder because the 2013 Honda Odyssey Minivan made a loud flapping sound on right rear of vehicle. Driver got out... Read more
Incident date: Aug 4, 2025
Tahoe died while stopped, did not want to restart. Finally restarted and had no power when pressing the gas. Died again. Would not restart. Towed to dealership. Onstar identied it as a fuel management system error.
Incident date: Aug 4, 2025
My car went completely dead while stopped in traffic on a busy street. My kids were in the car and thankfully I was able to crank it by pressing the start button. This issue has already been “fixed” and the dealership “cannot replicate”