Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Aug 23, 2025
In January 2021, I purchased a new 2021 GMC Yukon Denali from a GMC dealership, which currently has only about 27,000 miles. To date, several recalls have been assigned and completed for my vehicle. per the websites for GMC and your agency. However, based on published recalls for my vehicle and a repair that is currently underway, I have reason to believe that my vehicle should have been subject t... Read more
Incident date: Aug 23, 2025
In January 2021, I purchased a new 2021 GMC Yukon Denali from a GMC dealership, which currently has only about 27,000 miles. To date, several recalls have been assigned and completed for my vehicle. per the websites for GMC and your agency. However, based on published recalls for my vehicle and a repair that is currently underway, I have reason to believe that my vehicle should have been subject t... Read more
Incident date: Aug 23, 2025
In January 2021, I purchased a new 2021 GMC Yukon Denali from a GMC dealership, which currently has only about 27,000 miles. To date, several recalls have been assigned and completed for my vehicle. per the websites for GMC and your agency. However, based on published recalls for my vehicle and a repair that is currently underway, I have reason to believe that my vehicle should have been subject t... Read more
Incident date: Jun 3, 2025
I have received email from my car dealer Grubbs Infiniti in Grapevine, TX. The email was regarding a recall for potential engine issues. I called my dealer and scheduled an inspection. When I sent my vehicle for inspection the dealer replaced my engine with a new engine without my consent. After the engine replacement I’ve received my vehicle back and I’ve been having issues where my vehicle ... Read more
Incident date: Jun 3, 2025
I had the recall fixed for the oil pump drive belt tensioner on 1.0L engine. Dealership fixed it but they told me my torque converter was damaged. I read and looked up that most dealers fixed those because it affected the torque converter. But the dealership told me they would not fix it unless I pay $4789. I told them about the o the people said the recall also damaged the torque converter. But t... Read more
Incident date: Jun 3, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Sep 16, 2025
The contact owns 2016 Chevrolet Silverado 1500. The contact stated that while inspecting the vehicle, the contact became aware of rust to the sub frame and there were horizontal lines to the sub frame which became progressively worse overtime. A dealer was contacted. The vehicle was taken to the dealer and the contract was informed that wax could be added to the rust and that the contact had to pa... Read more
Incident date: Sep 16, 2025
My 2020 Mercedes-Benz A220 experienced the same defect described in NHTSA Recall 21V961000 (fuel injector leakage and potential fire hazard). In March 2023, my vehicle was diagnosed with leaking fuel injectors that were causing fuel to leak back through electrical connections, creating circuit issues and a fire risk. I paid $2,902.65 out-of-pocket at a certified service center to have all four OE... Read more
Incident date: Jun 3, 2025
I own a Jeep Cherokee 2018 ( [XXX] ) it has less then 60k miles on it. The dashboard recently - 4WD System unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25V011000.) but my VIN is not reflected. I believe my Vin should be included in ... Read more
Incident date: Dec 9, 2023
My 2023 Hyundai Tuscon has 36000 miles. Started running rough with a slight noise. First noticed on Wed [XXX]. On Thursday [XXX] I went to start my car and it stalled. Finally after letting it sit a few minutes it started but only to have the SGI light flash yellow and stay yellow for the remainder of the drive. That day I made an appt at my local Hyundai Dealership in Brandon Florida. They kept m... Read more
Incident date: Dec 9, 2023
My 2023 Hyundai Tuscon has 36000 miles. Started running rough with a slight noise. First noticed on Wed [XXX]. On Thursday [XXX] I went to start my car and it stalled. Finally after letting it sit a few minutes it started but only to have the SGI light flash yellow and stay yellow for the remainder of the drive. That day I made an appt at my local Hyundai Dealership in Brandon Florida. They kept m... Read more
Incident date: Dec 9, 2023
It appears that the ABS system engages/actuates while driving over gravel or uneven/dirt roads. When the issue occurs, the steering wheel locks up and the vehicle loses almost all braking control. No warning lights, messages or audible chimes show up when the issue occurs. My wife and I have both experienced this issue on numerous occasions. It has become a safety concern since we almost ended... Read more
Incident date: Sep 16, 2025
Honda has a 2 TSBs for all Pilots on all VINs having a transmission juddering issue. They are making us pay out of pocket for a known issue on all 2017 VINs. I was quoted a minimum of $700 due to the labor involved. We, as customers, shouldn't have to pay for a known issue with all VINs of 2017 Honda Pilots. It caused issues with cruise control and keeping speed on the road especially uphill. Some... Read more
Incident date: Sep 16, 2025
Car randomly brakes hard when traveling at highway speeds with adaptive cruise control active. Happens about once a day.
Incident date: Sep 16, 2025
Engine - Blown head gasket This is a common issue with these engines and is a costly repair or potential engine failure.
Incident date: Mar 20, 2025
on July 19, 2025 my 10-year old daughter entered the back seat and shut the door. When I (her mother) went to get into the drivers door the electricity in the car completely shut down locking my daughter in the vehicle. There were no visible icons or labels showing where the emergency/manual latch was. She was hystercial and heating up quickly. We called Tesla roadside assistance and the agen... Read more
Incident date: Mar 20, 2025
on July 19, 2025 my 10-year old daughter entered the back seat and shut the door. When I (her mother) went to get into the drivers door the electricity in the car completely shut down locking my daughter in the vehicle. There were no visible icons or labels showing where the emergency/manual latch was. She was hystercial and heating up quickly. We called Tesla roadside assistance and the agen... Read more
Incident date: Jul 19, 2025
On the afternoon of Friday, August 29, 2025 while driving the Honda Pilot on a US Highway, the "Check Engine" light came on and the vehicle immediately experience a decrease in speed. Top speed on the highway suddenly became approximately 25 MPH and the Pilot became sluggish and was shaking. We had to drive with the vehicle's "flashing hazard lights" on due to the low speed on the 55 MPH highway s... Read more
Incident date: Jul 19, 2025
The vehicle has suffered repeated systemic electrical failures all while being under 8,000 miles. What component/system failed? Power distribution/fuse block, starter, fuel pump control module, horn circuit, body control module, instrument cluster, and charging system. Error codes documented include P0627 (Fuel Pump Control Circuit), U0100 (Lost Comm ECM/PCM), B1325 (Control Module Power Low), U0... Read more
Fire
Incident date: Jul 19, 2025
The vehicle has suffered repeated systemic electrical failures all while being under 8,000 miles. What component/system failed? Power distribution/fuse block, starter, fuel pump control module, horn circuit, body control module, instrument cluster, and charging system. Error codes documented include P0627 (Fuel Pump Control Circuit), U0100 (Lost Comm ECM/PCM), B1325 (Control Module Power Low), U0... Read more
Fire
Incident date: Aug 3, 2025
My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a prob... Read more
Incident date: Aug 3, 2025
My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a prob... Read more
Incident date: Aug 3, 2025
The vehicle will randomly brake on its own. I can be doing 70 on the interstate with no one around and it will disengage cruise and brake hard. It has nearly caused one accident when i had someone following me too closely.
Incident date: Jun 23, 2025
In November 2024 my back up camera failed. The dealership diagnosed a failed camera and installed a new one for $ 800. In July 2025 the camera failed again. It was under warranty but the dealer diagnosed the issue as a low power failure and replaced the battery for $ 600. This week the back up camera is beginning to intermittently fail with a message "see dealership for repair". I feel I may ... Read more
Incident date: Jun 23, 2025
In November 2024 my back up camera failed. The dealership diagnosed a failed camera and installed a new one for $ 800. In July 2025 the camera failed again. It was under warranty but the dealer diagnosed the issue as a low power failure and replaced the battery for $ 600. This week the back up camera is beginning to intermittently fail with a message "see dealership for repair". I feel I may ... Read more
Incident date: Jun 23, 2025
Car was running fine then next day wont turn over. Code reader said fuel injectors weren’t injecting fuel. And ECM failed
Incident date: Sep 15, 2025
The contact owns a 2018 Buick Enclave. The contact stated that while making a left turn, another vehicle jumped onto a curb and struck the rear end and rear tire of the vehicle. The front driver side, passenger side, and curtain air bags deployed. The contact was concerned about whether the air bags should have deployed for the type of impact experienced. No warning light illuminated. The local de... Read more
Crash
1 injured
Incident date: Sep 15, 2025
The Driver Side Rear View when I started the Car back in January of 2024 after car had been running for 30 Seconds smoke and Fire flames were seen coming through that rear view mirror immediately contacted Subaru of America and was called back with urgency and they fixed this issue but since then I haves a few other issues I believe relate to the wiring inside the vehicle and due to the wiring, wh... Read more
Fire
Incident date: Sep 15, 2025
The Driver Side Rear View when I started the Car back in January of 2024 after car had been running for 30 Seconds smoke and Fire flames were seen coming through that rear view mirror immediately contacted Subaru of America and was called back with urgency and they fixed this issue but since then I haves a few other issues I believe relate to the wiring inside the vehicle and due to the wiring, wh... Read more
Fire
Incident date: Sep 4, 2025
The vehicle has excessive stalling when pulling up or leaving from a stop. It has been at the dealer for repair twice. The first time completely unsuccessful at solving the problem. Currently it's still in the repair shop for almost 2 weeks. If checking on the same issue for many of these motorcycles including the 390 Adventure you will find numerous complaints for the safety condition
Incident date: Sep 4, 2025
The contact owns a 2022 Chevrolet Trailblazer. The contact stated that while in park(P), the gear failed to shift into the intended gear. The contact wiggled the gear shifter for the vehicle to recognize that the gear shifter was shifted out of park. The shift to park error was displayed. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The manufacturer was contacted, ... Read more
Incident date: Sep 4, 2025
The contact's sister-in law owns a 2022 Chevrolet Silverado 3500. The contact stated that while driving at approximately 60 MPH, the check engine warning illuminated, and the vehicle lost automotive power. The contact stated that his sister-in-law had also experienced the failure while driving. The contact was able to drive the vehicle back to the residence of the owner. The transmission was shift... Read more
Incident date: May 10, 2025
My vehicle has trouble starting and once it starts it dies within a minute or less. Check engine light is on. Code was showing the fuel pump module. Had it towed to the dealership to confirm exactly what the issue is.
Incident date: May 10, 2025
Power Steering rack. Same issue per Honda of Rutland VT that is stated in Safety Recall 18-103 Bulletin. I have a case with Honda #15771485 and they have just informed me that there is no coverage for the $6k expense because my VIN isn't included in the recall. This tells me the recall should be expanded! It's too much of a coincidence that my vehicle has the exact same issue as others of the ... Read more
Incident date: May 10, 2025
Odometer Fraud. The contact purchased a 2015 Ford Fusion. The contact stated discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was unknown. It was later discovered that the mileage was 53,522.
Incident date: Sep 14, 2025
I’m having an issue where there’s a sudden loss of all power while driving at highway speeds, forcing me to slowly move to a safe spot while trying not to get hit by other cars. Once I’m safely stopped, I have to turn the vehicle off and back on, and then the power is restored—but the problem can randomly happen anytime at speeds over 65–70 mph. No codes are showing. A repair shop couldn... Read more
Incident date: Sep 14, 2025
THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.
Crash
Incident date: Sep 15, 2025
Vehicle will cut off as if an electrical short and the Service Stabilitrak indicator will flash on the dashboard along with warning chimes. This has happened several times at low speed (1st gear) especially while turning. The steering wheel locks and can not be turned. I've almost been involved in an accident this week because the truck turns off while making a turn. I was at a stop sign waiting t... Read more
Incident date: Sep 1, 2025
First problem was when the ac went out which affected the starter 2 weeks after that while I was driving something popped underneath the vehicle the vehicle completely stopped working when I checked underneath the vehicle there was leak ish a broken crankshaft car would not turn back on….
Incident date: Sep 1, 2025
Tesla’s full self driving did not react to emergency vehicles approaching from behind.. vehicle was a police cruiser emergency lights, and sirens were active on freeway.
Incident date: Sep 1, 2025
Vehicle abruptly shut off while reversing out of my driveway. Vehicle restarted after a long crank and appeared to enter a reduced power mode/limp mode with a transmission fault that locked the transmission in 4th gear. Reading OBD2 codes revealed a code for the crankshaft position sensor. Inspection of the 3 terminal sensor revealed 2 of the terminal contacts on the sensor to be shorted out wi... Read more
Incident date: Sep 12, 2025
The shoulder straps will not stay. They are supposed to lock in place once you adjust it and buckle the child in, but unfortunately, they will play back-and-forth and they will not lock in place. It is the same problem that Nuna is having with other versions of their car seat. We followed all instructions for cleaning, all instructions for maintenance, we have contacted the manufacturer and are un... Read more
Incident date: Aug 1, 2025
The backup camera stopped working consistently in June 2025. Safety recall has been issued for 2015 vehicles and newer, but not for 2013 and 2014 years. Ford dealer said the camera needs to be replaced for $740, but numerous online comments show other Ford owners with the same issue starting at the same time. I believe this is a software issue, and would like 2013 Ford Edge to be added to safety r... Read more
Incident date: Aug 1, 2025
Driving the car on the freeway and upon exiting it stalled going up an incline without any warning. Could have caused a major accident and I am lucky that it did not happen on the freeway. I researched and found out that 2019-2020 Toyota pickups had this known issue in which the fuel pump fails without any warning. As a result, Toyota did issue a recall, however when I contacted them and provi... Read more
Incident date: Aug 1, 2025
On August 3, 2025, the vehicle developed a loud humming noise. After an inspection on August 12, Heritage Toyota informed me that the transmission had failed and would require replacement at an estimated cost of $9,000. This failure occurred only days past the five-year warranty and just 8,834 miles beyond the 60,000-mile powertrain limit. I immediately contacted Toyota’s Brand Engagement Center... Read more
Incident date: Sep 13, 2025
Number of days your vehicle is down: indefinitely as of now there is no fix according to the dealership parts are at least 10 weeks out with them not knowing how to do the install once parts arrive Number of Repair Attempts: there is no fix as of now but the vehicle has broken down 4 times parts for the transmission are on back order (at least ten weeks) and they do not know how to install the p... Read more
Incident date: Sep 13, 2025
Number of days your vehicle is down: indefinitely as of now there is no fix according to the dealership parts are at least 10 weeks out with them not knowing how to do the install once parts arrive Number of Repair Attempts: there is no fix as of now but the vehicle has broken down 4 times parts for the transmission are on back order (at least ten weeks) and they do not know how to install the p... Read more
TESLA
CYBERTRUCK
(2025) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Sep 12, 2025
Incident date: Sep 3, 2025
Odometer Fraud. The contact purchased a 2018 Hyundai Sonata. The contact discovered a mileage discrepancy while searching the vehicle history report. The contact stated that the odometer indicated several readings. The vehicle was a dealer sale. The contact was unaware that at the time of purchase, the vehicle mileage was 148,000. The contact stated that the mileage on the Title was blank, and the... Read more
Incident date: Sep 11, 2025
I believe the steering gear torque sensor cover assembly is causing my power steering to intermittently stop working I read the report for the 2015 model year and my truck is doing the exact same thing truck was produced in 10/15 but is not part of the recall after further searching online I’ve found other people owning the 2016 model year that has the same issue I believe the recall needs to be... Read more
Incident date: Sep 10, 2025
I want Toyota to expand their engine recalls to 2023+ models. The issue with their engine remains with 2023+ models and it is a huge safety risk to allow a 6000lb truck to run on highways with the risk of the engine turning off and potentially crashing.