Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Nov 8, 2025
The contact owns a 2018 GMC Canyon. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Nov 11, 2025
Jeep 4XE third or fourth recall due to fire safety .URGENT: FIRE RISK WHEN PARKED An urgent safety recall has been issued for this vehicle and the manufacturer has recommended that you follow their instructions on how and where to park this vehicle. More information is available under NHTSA Recall Number 25V741000.Manufacturer Recall Number68C
Incident date: Oct 13, 2025
The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am... Read more
Incident date: Nov 9, 2025
Upon startup, LKAS, ACC, FCW and brake lights are illuminated and the corresponding systems are non-functional. This failed with less than 50k miles and the car was ~3 years old. This is making the car less safe to drive because some of the safety systems are non functional. The basic cruise control also does not work.
Incident date: Nov 9, 2025
Upon startup, LKAS, ACC, FCW and brake lights are illuminated and the corresponding systems are non-functional. This failed with less than 50k miles and the car was ~3 years old. This is making the car less safe to drive because some of the safety systems are non functional. The basic cruise control also does not work.
Incident date: Nov 9, 2025
Since the vehicle was purchased, the driver seat's height has slowly been lowering itself over time. After a typical week of driving over an hour per day, the seat is noticeably lower (~2 inches) than when I started. I can raise the height manually again, but this process repeats itself, becoming quite annoying. I brought the vehicle to the dealership, but they claim they were unable to recreate t... Read more
Incident date: Nov 8, 2025
This is a follow-up to two previous complaints. The first complaint was filed around 5/22/25, and the second complaint was filed around 7/08/25. The complaint is related to a 2022 GMC Yukon that we purchased new. As reported in the previous complaints, we experienced several problems with the suspension and steering of the vehicle. The SUV continues to have a knocking, cracking, snapping noise com... Read more
Incident date: Nov 11, 2025
This is a follow-up to two previous complaints. The first complaint was filed around 5/22/25, and the second complaint was filed around 7/08/25. The complaint is related to a 2022 GMC Yukon that we purchased new. As reported in the previous complaints, we experienced several problems with the suspension and steering of the vehicle. The SUV continues to have a knocking, cracking, snapping noise com... Read more
Incident date: Nov 10, 2025
The Sunroof Shade curtain will not roll away when I try to open the roof shade. It crumbles up at the back or just doesn't roll up with the track. I have read several online Ford forums and a lot of people have been complaining about this issue. Could someone please look into this and see if this is a manufacturing problem, thank you.
Incident date: Nov 10, 2025
I have been driving, usually at lower speeds and the entire electrical system shuts down. This has left me and my children in the middle of a busy road without brake lights. It has happened multiple times. The battery will be dead and charge multiple times, but then I end up having the electrical failure. It is terrifying. I had the battery checked and it is not the issue. I have not contacted the... Read more
Incident date: Nov 10, 2025
I called Toyota as I was concerned it was sluggish and was having trouble excelerating the appointment was given to me 2 weeks out but was told if anything happens to just bring her in. I had to bring her in the week of the appointment on a tow truck as she was not moving. I was told it’s a faulty transmission I asked if it’s covered by my extended warranty and because it’s over by 4 miles ... Read more
Incident date: Nov 10, 2025
Abs light and traction control light stays on plus keeps popping up to service electric trailers brakes. Electric trailer brakes well not work. Cruise control stopped working. All do to recall. Truck has had this recall for over a year now and I’ll I ever get told by dealerships that the parts are unavailable. Dodge makes this junk ass trucks everyday so I don’t understand why parts are unavai... Read more
Incident date: Nov 10, 2025
Abs light and traction control light stays on plus keeps popping up to service electric trailers brakes. Electric trailer brakes well not work. Cruise control stopped working. All do to recall. Truck has had this recall for over a year now and I’ll I ever get told by dealerships that the parts are unavailable. Dodge makes this junk ass trucks everyday so I don’t understand why parts are unavai... Read more
Incident date: Nov 10, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? I put the car in park, then turned off the vehicle, and removed my seatbelt. The car then began rolling back on its own. When I hit the break, it did not work to stop or slow the vehicle. Instead, the break hit the floor, and was "floppy". The car then crashed. The vehicle appears to have experience... Read more
Crash
1 injured
Incident date: Nov 9, 2025
2024 jeep 4xe constantly won’t engage in hybrid mode and will blow out thick white smoke from the exhaust (Not exhaust fumes) engine has become abnormally loud and idles very high. Oil percentage went from 90% to 0 just sitting idle in the driveway with in 10 mins resulting in 3 oil changes before 5,000 miles
Incident date: Nov 9, 2025
The engine shut off while driving today. I was turning a corner at slow speed, and the engine shut off, shifted into PARK, applied the emergency brake, and shows a battery warning on the dashboard. I have not taken the vehicle to the dealer, as it just occurred this morning.
Incident date: Aug 11, 2025
2020 Ford Fusion SE- Transmission problems. Only 98,000 miles on the car and have had issues with this transmission after a year of having it. Transmission fluid was good but there is a small leak, slipping gears, winding, and gear auto shifting back to park. No combustion or power until it hits 60 mph. Has been checked by mechanics. No lights on dash at all!
Incident date: Aug 11, 2025
2021 78784 MILES WONT DRIVE 4 WHEEL LIGHT ON DEALER STATES NEES NEW PTU SAYS THERES MAJOR PROBLEMS WITH THE PTU BUT WILL NOT COVER UNDER WARRANTY. $ 4, 000 TO REPAIR 99 COMPLIANTS HERE ALONE
Incident date: Aug 11, 2025
The contact owns a 2019 Grand Design Momentum 49M hitched to a 2017 Ford F-350. The contact stated that while the RV was parked, the driver’s side bedroom slide-out failed to extend as intended. The RV was taken to a dealer, where the failure was linked to frame flex. The contact was informed that there were four cracks in the frame of the RV. The RV was not diagnosed. The contact stated that th... Read more
TESLA
CYBERTRUCK
(2025) - UNKNOWN OR OTHER
Nov 10, 2025
Incident date: Jul 1, 2025
Description of Problem: The 2026 Tesla Model Y does not include an interior emergency release button inside the front trunk (commonly referred to as the “frunk”). Under Federal Motor Vehicle Safety Standard No. 401 (49 C.F.R. § 571.401), all passenger vehicles with a front- or rear-opening trunk compartment are required to have an interior emergency trunk release mechanism that allows a perso... Read more
TESLA
CYBERTRUCK
(2025) - EXTERIOR LIGHTING
Nov 10, 2025
Incident date: Sep 1, 2025
Description of Problem: The 2026 Tesla Model Y does not include an interior emergency release button inside the front trunk (commonly referred to as the “frunk”). Under Federal Motor Vehicle Safety Standard No. 401 (49 C.F.R. § 571.401), all passenger vehicles with a front- or rear-opening trunk compartment are required to have an interior emergency trunk release mechanism that allows a perso... Read more
Incident date: Nov 10, 2025
On August 30, 2025, while driving on the highway, my 2019 Nissan Altima displayed a “CVT (AT) Hot / Power Reduced” warning. Power was limited, but the engine did not shut off. I immediately scheduled service at Paul Miller Nissan in Fairfield, CT. At the September 2, 2025 visit, the repair order stated: “Customer states CVT (AT) Hot Power Reduced display in dash. All past codes stored; clear... Read more
Incident date: Nov 10, 2025
COMPONENT FAILURE: THE ENGINE TIMING CHAIN. YES, IT IS AVAILABLE FOR INSPECTION. SAFETY RISK: VEHICLE HESITATED AND LOST POWER IN TRAFFIC, CAUSING MY VEHICLE TO AUTOMATICALLY SLOW DOWN WHERE I WAS NO LONGER DRIVING AT THE SPEED LIMIT. MY SAFETY AND OTHER DRIVERS AROUND ME WAS COMPROMISED AS THIS COULD HAVE CAUSED A MAJOR ACCIDENT SHOULD I HAVE BEEN REAR ENDED. I HAD IT TOWED TO LAMBERT BUICK, CUY... Read more
Incident date: Nov 3, 2025
I was traveling at ~65mph on the freeway when the sunroof spontaneously exploded. It was louder than a gunshot—I nearly lost control of the vehicle. The explosion occurred in the outward direction. There was no evidence of impact of preexisting damage. Internet research suggests this is not an uncommon occurrence.
Incident date: Nov 4, 2025
the electronic door handles are malfunctioning and not opening or staying open. when they stay in and dont present, the door remains locked and cannot be opened from the outside. This is a safety hazard if an occupant cannot exit the vehicle in an emergency and the door cannot be opened from the outside. I have already had one (drivers door) replaced and now both rear passenger doors are malfun... Read more
Incident date: Nov 4, 2025
COOLANT WATER INTRUSION INTO THE CYLINDER BLOCK. COOLANT INTRUSION DUE TO MANUFACTURE DEFAULT. LONG BLOCK NECESSARY TO COMPLETE REPAIR. REPAIR IS NOT UNDER WARRANTY. CHECK ENGINE LIGHT APPEARED. OBD WARNING CODE P303 SUGGESTED CYLINDER 3 MISFIRE. COOLANT LEVEL WAS NOTED TO BE LOW. VEHICLE WAS THEN TAKEN TO THE FORD DEALERSHIP PROMPLY. AFTER DEALER INSPECTION COOLANT WATER INTRUSION WAS FOUND. IF ... Read more
Incident date: Nov 4, 2025
There is a potential safety risk with the 2024 Mazda CX-90 power steering/lane keep assist. When traveling at moderate speeds steering left into a turn the vehicle jerks to the right. I do not believe this is a direct problem with the lane keep assist as the problem only occurs when in the center of the travel lane and not while on the edge of the road. Lane keep assist works as intended when on t... Read more
Incident date: Nov 7, 2025
I do not feel safe to operate my vehicle or have it parked at my residence. I have contacted the dealership and they told me to contact stellantis. There’s currently no fix for the fire issue. The original recall months ago I contacted my dealer and I was told my Vin was not on the list. I spoke with the stellantis and they told me that the recall just happened. They had a similar recall months... Read more
Incident date: Oct 28, 2025
One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.
Incident date: Oct 28, 2025
I bought the car 8 months ago from Fred Anderson Acura in Greenville was told the car was inspected and serviced and I’m was in great condition. 8 months later I have 10 thousand worth safety issues wrong with the car that I have to fix .
Incident date: Nov 7, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine piston rings failed or malfunctioned. These parts were previously replaced under a Honda recall in 2018 due to excessive oil consumption. The same issue has returned — the vehicle is again burning oil. The engine and related components remain available for inspection upon request. 2.... Read more
Incident date: Nov 7, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine piston rings failed or malfunctioned. These parts were previously replaced under a Honda recall in 2018 due to excessive oil consumption. The same issue has returned — the vehicle is again burning oil. The engine and related components remain available for inspection upon request. 2.... Read more
Incident date: Nov 1, 2025
Faulty slave cylinders , that lead to more damage such as the clutch & flywheel and
Incident date: Oct 29, 2025
Had a coolant leak at 67,000 miles, and the only indication I had was the heat in my car stopped working. I assumed it was a thermostat issue, dismissed it, and continued driving for months like that since it was the summer. Where I live, it's pretty mild in the summer so I wasn't driving with AC or heat on, just with the windows down. I happened to notice the coolant reservoir was completely empt... Read more
Incident date: Oct 29, 2025
Transmission problems. Transmission makes whining noises and jerks. The car only has 56k miles on it. After doing research, a lot of people are having this issue and Toyota is not doing any types of recalls on this. I paid for a "reliable" car, but this car is far from it, not safe to drive. Dealer quoted around $10K to change transmission. What a disappoitment from Toyota.
Incident date: Sep 13, 2025
randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning... Read more
Incident date: May 14, 2023
I was trying to park my vehicle on a normal street and Tesla's Automatic Emergency Braking APP_w050 kicks in and aggressively brake when i try to parallel park.
Incident date: May 14, 2023
The steering is inconsistent. Sometimes it requires more or less effort to turn. The steering has been sticking around turns lately. This issue started over a year ago. They applied grease and it made the sticking go away but it has came back after 9 months.
Incident date: May 14, 2023
The contact owns a 2021 GMC Acadia. The contact stated while driving 75 MPH, the check engine warning light illuminated. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The vehicle was driven to the shoulder of the road. The contact stated while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the... Read more
Incident date: Nov 7, 2025
Hit a deer. Airbags did not deploy, however I have reasonable suspicion to believe my head hit the A pillar during impact.
Crash
1 injured
Incident date: Nov 7, 2025
Rear subframe rusted out, car is not safe to drive
Incident date: Nov 6, 2025
The emergency call system on the vehicle has failed and I am getting an error message. The service center at the dealership informed me that water ingress into the shark fin that houses the system caused the system to short and fail resulting in the need for a complete replacement of the system at a cost of $3100. BMW has issued a service bulletin (SIB 65 12 22-Roof Mounted Antenna Housing Seal No... Read more
Incident date: Oct 27, 2025
At approximately 66,200 miles, the slave cylinder on the clutch started failing. It will be dropped off at the dealership tomorrow afternoon for repair, hopefully driven under its own power. The clutch feels spongy and friction point is unusual. This puts others’ safety at risk because the clutch could fail, causing the car to lurch forward from being stopped, and puts my safety at risk because... Read more
Incident date: Sep 6, 2022
The airbag light is constantly on. I've dinner many replacement repairs but it's still on
Incident date: Nov 5, 2025
The contact owns a 2025 Hyundai Santa FE. The contact stated that while parked and seated in the vehicle, the instrument panel was blinking on and off several times before going dark. The contact stated that the infotainment system also displayed a blank screen. A dealer was contacted. The vehicle was taken to the dealer for a recall repair, and the contact was informed that there was no failure w... Read more
Incident date: Nov 5, 2025
The contact owns a 2025 Hyundai Santa FE. The contact stated that while parked and seated in the vehicle, the instrument panel was blinking on and off several times before going dark. The contact stated that the infotainment system also displayed a blank screen. A dealer was contacted. The vehicle was taken to the dealer for a recall repair, and the contact was informed that there was no failure w... Read more
Incident date: Nov 5, 2025
We lease this car from Volvo and are the first and only owners of the vehicle. No history of collision or accidents. The vehicle has a rear backup camera. The camera system also allows the option to select a 360-degree, top down "birds-eye" view of the entire vehicle. The backup camera turns on automatically when the car is shifted into reverse and originally provided a normal view directly behind... Read more
Incident date: Oct 17, 2025
My Engine is experiencing rough idle. This vehicle has the l87 engine that has been recalled on other year models. Rough idle is one of the symptoms described before complete failure of the l87 engines.
Incident date: Oct 17, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS, traction, and cruise control warning lights illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the Hydraulic Control Unit (HCU). The vehicle was not repaired. After investigat... Read more