Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Nov 21, 2025
This is an addendum to Complaint Number 11700647, and attaches the latest service and repair record of 10/10/25.
Incident date: Nov 21, 2025
This is an addendum to Complaint Number 11700647, and attaches the latest service and repair record of 10/10/25.
Incident date: Nov 21, 2025
This is an addendum to Complaint Number 11700647, and attaches the latest service and repair record of 10/10/25.
Incident date: Nov 21, 2025
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that while stopped at a traffic light, the START/STOP feature failed to function as intended. In addition, there was an abnormal grinding sound coming from the transmission. The contact stated... Read more
Incident date: Nov 21, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Nov 21, 2025
The 6F35 transmission in my vehicle is shuddering and it seems like it’s going to possibly mess up my engine or anything else soon. It also jerks a bit forward from 0-25 along with gears slipping. This has almost caused an accident for me.
Incident date: Nov 21, 2025
The 6F35 transmission in my vehicle is shuddering and it seems like it’s going to possibly mess up my engine or anything else soon. It also jerks a bit forward from 0-25 along with gears slipping. This has almost caused an accident for me.
Incident date: Oct 6, 2025
See attached document for complaint.
Incident date: Oct 6, 2025
All of a sudden the van starts running very hard, trying to stall, the stop/start warning comes on, engine light comes on and the van has a lot of trouble accelerating. If the van will stall in the middle of the road it would put me, my kids and other cars around me at risk, especially if we are on a fast highway. We took it to the dealer last year and they replaced all the coils and now the issue... Read more
Incident date: Oct 6, 2025
**Nature of Safety Defect Within 13,000 miles of normal mixed highway and light off-road use on a Toyota Highland, one tire developed a sidewall bubble and all four tires exhibited extreme and uneven tread wear—far below the advertised 50,000-mile treadwear warranty. The remaining tread depth on all four tires is already under 2/32" in multiple locations, with severe cupping and feathering that ... Read more
Incident date: Oct 7, 2025
In November 2024, I went to get into my 2019 Jeep Cherokee (17,000 miles). At that time, numerous lights started flashing on the vehicle dash (start-stop, stability control and check engine). I took the vehical to the nearest Jeep dealership, Valor Ford in Junction City. They indicated this was a known issue but unresolved by Jeep (received recall notice two weeks later). I was leaving for vac... Read more
Incident date: Oct 7, 2025
Collision Mitigation Braking System (CMBS) Is automatically warning and has engaged when no object is ahead. Seems to be picking up overhead/over roadway traffic signals and signage.
Incident date: Jun 4, 2025
The audible on the turn signal is very quiet and hard to hear. The dealership inspected this and confirmed it was very low. The dealership compared it against another Corsair and noted that was also low. I checked with another user of the same 20025 Corsiar. She had the same problem. I feel that this low audible signal will cause accidents. This occurred since I first leased the car.
Incident date: Jun 4, 2025
After SYNC 3 software update, rain sensor wiper software malfunctioning.
Incident date: Nov 10, 2025
The transmission failed on my 2019 Nissan Rogue Sport. I was driving down the road and my car started to jerk and go faster and then slower while I was driving down the road at 55 miles per hour. I could not control the speed or the smoothness of the car operation. I had no warning light or any indication that this was about to happen. The warning light came on much later when I was at home. ... Read more
Incident date: Nov 20, 2025
My windshield appears to be extremely prone to rock chips and cracks. My vehicle is available for inspection. My Hyundai is only a year old and has several rock chips and a large crack in the windshield. This is now beginning to affect the visibility through my windshield. The problem has not been reported to the dealer but it will be on my next service appointment. Im pretty confident that th... Read more
Incident date: Nov 20, 2025
There is excessive noise coming from both passenger and driver side windows. It sounds like the windows are opened. The dealer said all seals are good but the windows aren't fully sealed.
Incident date: Nov 20, 2025
There is excessive noise coming from both passenger and driver side windows. It sounds like the windows are opened. The dealer said all seals are good but the windows aren't fully sealed.
Incident date: Nov 15, 2025
Several times now the "Check Driver Assistance System" and "Check Lane Assist System" have come on and stayed on. I brought the car dealership, and they fixed it--but only temporarily--the problem recurs within a few days of the fix. All of the sensor cameras are clean. I have read that a weak 12-volt battery can cause this problem, but the car has only 28k miles on it, so the battery should not b... Read more
Incident date: Nov 19, 2025
Component that failed: The engine (2.0L Nu MPI) suffered a sudden internal mechanical failure. A connecting rod broke and punctured through the engine block. The failure was catastrophic and occurred without any warning lights, oil pressure warnings, overheating messages, or performance symptoms beforehand. Safety risk: The vehicle stalled instantly and lost all power while I was driving, which p... Read more
Incident date: Nov 19, 2025
See attached document for complaint.
Incident date: Nov 14, 2025
The component that failed was the connecting engine rod bearing. The engine is currently in the vehicle located at a hyundai dealership. The connecting engine rod bearing failure came after 1 or 2 engine miss-fires. The vehicle suffered poor performance, I was unable to start the car and properly accelerate the vehicle. The vehicle has exhibited poor acceleration/ jerk acceleration since purchase.... Read more
Incident date: Nov 14, 2025
The component that failed was the connecting engine rod bearing. The engine is currently in the vehicle located at a hyundai dealership. The connecting engine rod bearing failure came after 1 or 2 engine miss-fires. The vehicle suffered poor performance, I was unable to start the car and properly accelerate the vehicle. The vehicle has exhibited poor acceleration/ jerk acceleration since purchase.... Read more
Incident date: Nov 14, 2025
Turned on my car last night and many lights appeared including emissions system problem, electronic brake problem and SH-AWD malfunctioning. All the lights came on at once. According to forums, this is happening with many Acura RDX, MDX models and manufacturer does not have a clear way to repair or resolve the issue. My car has had all the routine maintenance and is scheduled for the 2 recall... Read more
Incident date: Nov 19, 2025
The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection.
Incident date: Feb 3, 2023
I was in an accident where I broadsided a vehicle at 45 mph. The accident warning sensors didn’t activate and no airbags deployed. The accident was severe enough that my truck was deemed totaled and the other vehicle flipped upside down
Crash
1 injured
Incident date: Nov 3, 2025
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by no... Read more
Incident date: Nov 3, 2025
The check engine light came on and took in to have checked and am told I need a whole new engine. When Kia is contacted they are saying that they do not honor 100,000 mile warranty as I am not the first owner. I would like this to be honored because it is ridiculous that an engine would fail this soon. I have kept up on all oil changes and services since I have owned the vehicle
Incident date: Nov 3, 2025
My Honda is having strange, intermittent issues with a plethora of things. I have taken it to a diagnostic specialist who worked with a phone mechanic and noone can tell me what is going on. My car will fully shut off at stop lights randomly, so I have to turn off the auto-idle feature every time I drive. Sometimes my power steering cuts out and my wheel locks and unlocks and my computer screen... Read more
Incident date: Nov 18, 2023
POWER STEERING AND STABILITAK UNABLE TO STEER . CHECKED OWNERS MANULE IT SAYS TURN TRUCK OFF THEN START AGAIN. iT ALSO STATES IT IS STILL SAFE TO DRIVE I don't think so!!! it comes with no warning and you have to pull over and shut the truck off let it sit just a short while then it will steer just fine ....again for a while . the warning lamps and chimes worked just fine. at the same time the... Read more
Incident date: Nov 18, 2023
POWER STEERING AND STABILITAK UNABLE TO STEER . CHECKED OWNERS MANULE IT SAYS TURN TRUCK OFF THEN START AGAIN. iT ALSO STATES IT IS STILL SAFE TO DRIVE I don't think so!!! it comes with no warning and you have to pull over and shut the truck off let it sit just a short while then it will steer just fine ....again for a while . the warning lamps and chimes worked just fine. at the same time the... Read more
Incident date: Nov 18, 2023
POWER STEERING AND STABILITAK UNABLE TO STEER . CHECKED OWNERS MANULE IT SAYS TURN TRUCK OFF THEN START AGAIN. iT ALSO STATES IT IS STILL SAFE TO DRIVE I don't think so!!! it comes with no warning and you have to pull over and shut the truck off let it sit just a short while then it will steer just fine ....again for a while . the warning lamps and chimes worked just fine. at the same time the... Read more
Incident date: May 10, 2025
When driving at low speeds the brakes do not work. The vehicle will stop, but it is very hard to get it to stop. You must push the brake pedal all the way to the floor to get the brakes to work. This does not happen all time it will just happen out of no were, this can be scaring. I looked up to see if our vehicle has any current recalls, which it does not. But on 9/19/2019 we had our vehicle in t... Read more
Incident date: May 10, 2025
Lost all power in my cvt tranny and won’t move or shift gears not even indicates what gear im in, it’s a recall on others why isnt it on mine being a common issue
Crash
Incident date: May 10, 2025
Purchased this vehicle at a big dealership and driving noticed glaring across the windshield try washing not helping took vehicle to glass shop that told me windshield damaged from rock chips and was pitted all the way through and could not be repaired has to be replaced dealership refuses to replace even though it has glare in sunlight and impairs my vision when driving The custom relation manage... Read more
Incident date: Nov 17, 2025
The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the engine warning light illuminated. The driver became aware that the coolant level was low. While driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic who confirmed that the failure was due to a misfire in cylinders #2 and #3. The contact stated that th... Read more
Incident date: Nov 18, 2025
Engine light with P0299 code: Turbocharger/Supercharger Underboost. Car had hard time accelerating, especially going up the hills. Turbocharge By-Pass Valve replaced at a service center. Engine light came on again 2 weeks later when getting onto the freeway, attempting to accelerate to 70 mph. Same p0299 code. No prior concerns or symptoms, the car is under 89,000 miles.
Incident date: Nov 11, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. A dealer was contacted. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approx... Read more
Incident date: Nov 17, 2025
Was doing a frame inspection on my hummer h3. Turns out the rear left frame rail is completely rusted through. And there are parts hanging on by a thread. I have found many complaints online about rust in this exact spot( rear left frame). I believe this issue should be dealt with immediately. Someone could be killed. The car is not that old and no other car of this age and mileage has this amoun... Read more
Incident date: Nov 17, 2025
I pulled into the driveway (at about 5 mph) of my passenger's home, when a very loud, metallic pop occurred somewhere inside my vehicle. I could not discern the problem by visually inspecting the car. Upon returning to my home, I arranged for the dealership to inspect the car's suspension. They found that both rear springs had snapped off from their lower vehicle attachment points. At the time... Read more
Incident date: Nov 18, 2025
I am reporting a progressive oil consumption defect that led to a catastrophic engine failure in my 2018 Audi Q7. The vehicle was purchased Certified Pre-Owned (CPO). I reported the excessive oil use to an Audi dealer. The dealer attempted to address the issue by performing an engine cleaning/flush, but the engine failed shortly afterwards. Over time, the vehicle required frequent top-offs betwee... Read more
Incident date: Nov 18, 2025
While driving at highway speed, the vehicle suddenly lost all engine power without warning and rapidly decelerated in traffic. This created a severe safety risk, and the vehicle is available for inspection upon request. The issue was later connected to open recall R25A8, involving engine bearing failure and sudden loss of power. The dealership confirmed that no inspection procedure or repair remed... Read more
Incident date: Nov 18, 2025
While driving at highway speed, the vehicle suddenly lost all engine power without warning and rapidly decelerated in traffic. This created a severe safety risk, and the vehicle is available for inspection upon request. The issue was later connected to open recall R25A8, involving engine bearing failure and sudden loss of power. The dealership confirmed that no inspection procedure or repair remed... Read more
Incident date: Oct 11, 2025
A plastic trim piece in the sunroof fell onto the shade. when the shade was opened it caused the shade to be disconnected from the open/close mechanism and roll back onto its spring loaded roller. the dealer quoted $1800 to fix it. not cover by ford or endurance warranty
Incident date: Nov 17, 2025
The driver seat belt dont work and once in a great while it will work but even whenever it does latch it still shows the seat belt isn't on and that noise keeps going off but after a while the noise goes off but the symbol is still on the dash board. I recently got hit from behind (09/15/2025) at a red light and no air bags deployed. Im not sure if they were suppose to deploy but either way my sea... Read more
Crash
1 injured
Incident date: Nov 16, 2025
I am filing a complaint regarding the recall work performed on my 2011 BMW 528i for the VANOS bolt safety recall. The recall notice stated the vehicle was unsafe to drive until repaired. I arranged towing to Jackie Cooper BMW in Edmond, Oklahoma because of this safety warning. The dealership performed the recall repair and released the vehicle back to me. Immediately after picking it up, the vehi... Read more
Incident date: Nov 16, 2025
I am filing a complaint regarding the recall work performed on my 2011 BMW 528i for the VANOS bolt safety recall. The recall notice stated the vehicle was unsafe to drive until repaired. I arranged towing to Jackie Cooper BMW in Edmond, Oklahoma because of this safety warning. The dealership performed the recall repair and released the vehicle back to me. Immediately after picking it up, the vehi... Read more
Incident date: Nov 16, 2025
I am filing a complaint regarding the recall work performed on my 2011 BMW 528i for the VANOS bolt safety recall. The recall notice stated the vehicle was unsafe to drive until repaired. I arranged towing to Jackie Cooper BMW in Edmond, Oklahoma because of this safety warning. The dealership performed the recall repair and released the vehicle back to me. Immediately after picking it up, the vehi... Read more
Incident date: Nov 17, 2025
Adaptive Cruise Control was enabled and in use and the vehicle nearly rammed into the leading vehicle. The vehicle speed and distance became erratic and finally the vehicle had an alert that the ACC was unavailable. This was a very scary incident and could have resulted in a collision. an earlier model Bronco had a misalignment radar module recall but it appears my vehicle should also be includ... Read more
Incident date: Nov 17, 2025
HEADLIGHTS WITH LOTS OF CONDENSATION. APPARENTLY GENESIS HAS BEEN HAVING ISSUES WITH THEIR HEADLIGHTS. THIS IS A SAFETY ISSUE ESPECIALLY AT NIGHT. HEADLIGHTS GOING OUT DURING THE DAY IS A MINOR CONCERN BUT CAUSING MORE ELECTRICAL ISSUE IN THE VEHICLE IS A MAJOR CONCERN, ALONG WITH HEADLIGHTS GOING OUT AT NIGHT. THERE SHOULD BE A SAFETY RECALL FOR GENESIS HEADLIGHTS.