Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Oct 8, 2025
It is all over the road going down hill when wet or icy. The 68259556AD abs module is not working , warningLights are on the vehicle and the part is no where to be found. Been on backorder for months.
Incident date: Dec 13, 2025
Brand new car, needed a major software upgrade, for engine code, no heat , safety system flashing. It’s going back to the dealer today , for faulty gps and limited camera view for speed signs. The car has major software issues
Incident date: Dec 13, 2025
When in stop and go traffic, almost coming to a complete stop or completely stopped the truck will intermittently have a throttle delay or lag where there is no power for 1-3 seconds followed buy a surge of acceleration. I’ve almost had a couple accidents where in stop and go traffic the truck surged almost Causing me to rear end the vehicle ahead of me. Another time I was stopped at a 2 way unr... Read more
Incident date: Dec 13, 2025
When in stop and go traffic, almost coming to a complete stop or completely stopped the truck will intermittently have a throttle delay or lag where there is no power for 1-3 seconds followed buy a surge of acceleration. I’ve almost had a couple accidents where in stop and go traffic the truck surged almost Causing me to rear end the vehicle ahead of me. Another time I was stopped at a 2 way unr... Read more
Incident date: Dec 13, 2025
I got the car was running good week or 2 later I see the oil light flash after my oil change I go back top it off repeat the cycle almost weekly burning losts of oil then I get a code p1326 for a knock sensor same day car go into limp mode no power rpm won’t go over 2 car won’t go over 60-65 I park it go outside to take it to the dealership next day it ain’t start I haven’t had the car 4 m... Read more
Incident date: Oct 24, 2025
Component/System Failure: Airbag system failed to deploy during a rollover accident. The vehicle flipped, and no airbags deployed despite the severity of the crash. The vehicle is currently impounded and available for inspection upon request. Safety Risk: My safety was put at risk because the airbags did not deploy during a rollover, increasing the risk of head, neck, and back injury. I experienc... Read more
Crash
1 injured
Incident date: Dec 7, 2025
Reduced engine power. Car will not accelerate over 35 mph. Almost rear ended. Will be the second time in dealer for same problem. Also, Shift to Park. Also second time at dealer for same problems. You cannot get out of car until you keep moving the shifting handle.
Incident date: Dec 7, 2025
Reduced engine power. Car will not accelerate over 35 mph. Almost rear ended. Will be the second time in dealer for same problem. Also, Shift to Park. Also second time at dealer for same problems. You cannot get out of car until you keep moving the shifting handle.
Incident date: Dec 12, 2025
Bad vibration and bad wobble in steering wheel and front end components. This is the 3rd or 4th time my truck has been back to the dealer because of the same issue!
Incident date: Dec 12, 2025
I had an ICCU failure. There were no warning lights . The dealership initially could not find the problem but when I brought it back again they did confirm the ICCU failed and replaced it. Failure of this causes the car to stop driving and lose power causing you to stop on the road as well as be unable to charge the car.
Incident date: Dec 12, 2025
I am experiencing the issue that was widely reported in the news on 9/8/2025. The steering starts to stick when the wheels are turned on gentle curved. This happens after about 1 hour of driving, and it most likely to happen between 45mph-65mph. Car has approximately 58,0000 miles on the odometer. This is a massive safety issue, a driver should not have to fight the steering wheel to maintain c... Read more
Incident date: Nov 29, 2025
When accelerating from a stop it has a severe delay. I’ve read now this is not normal. Sometimes the delay can be 1-2 seconds causing confusions at like stop signs and such as I’ve pressed the gas and get nothing. Not reported to dealership but will on next oil change as this has been a persistent problem since purchase.
Incident date: Nov 29, 2025
When accelerating from a stop it has a severe delay. I’ve read now this is not normal. Sometimes the delay can be 1-2 seconds causing confusions at like stop signs and such as I’ve pressed the gas and get nothing. Not reported to dealership but will on next oil change as this has been a persistent problem since purchase.
Incident date: Nov 29, 2025
When accelerating from a stop it has a severe delay. I’ve read now this is not normal. Sometimes the delay can be 1-2 seconds causing confusions at like stop signs and such as I’ve pressed the gas and get nothing. Not reported to dealership but will on next oil change as this has been a persistent problem since purchase.
TESLA
CYBERTRUCK
(2024) - POWER TRAIN
Dec 12, 2025
Incident date: Dec 12, 2025
Transmission pauses from 1st and 2nd gear. Causing to have no acceleration from a stop. Can cause safety issue to accelerate while pulling in front of traffic. Truck has been to the dealer. Dealer says no codes triggered but the pausing still persists and is only getting worse. Truck has been doing it since around 30,000 miles. Truck currently has 36,760 miles.
Incident date: Dec 5, 2025
The rear camera display is distorted and shows a huge amount of colors making it impossible to view any objects behind the car and causing a safety hazard that could result in backing over a child or other item
Incident date: Nov 27, 2025
My 2019 Ford Edge was having engine problems. I was experiencing shuttering at speeds 20-40 mph. My vehicle odometer is at about 104,000 miles. I took the vehicle into Kendall Ford of Marysville, in Marysville Washington. I requested a diagnostic to determine what was causing the shuttering. I offered a Technical Service Bulletin be performed, as it was a bulletin I found when googling the issues ... Read more
Incident date: Mar 31, 2024
Engine hesitates momentarily when pressing accelerator from a complete stop. 98% of the time.
Incident date: Nov 1, 2025
The car has a "Shift to Park" error message. We noticed a recall for other 2018 Traverse vehicles and wonder why ours is not covered. Car will not shut down completely. Battery is drained. Dealer is requesting $767.43 to repair when other GMC/Chevy vehicles are identified in a recall.
TESLA
CYBERTRUCK
(2025) - ELECTRICAL SYSTEM
Dec 11, 2025
Incident date: Dec 5, 2025
2020 Honda CR-V EXL would not start past week on two days (12/01/2025 and 12/03/2025). Auto mechanic (C&K Auto Clinic) has the following assessment: Check for key off draw. Found slightly excessive battery drain ranging from 75 milliamps to 150 milliamps. Found back up fuse #18 to be circuit causing draw. Will need additional time to continue tracing back up fuse circuit. Replace faulty batter... Read more
Incident date: Nov 10, 2025
While I was driving, I pressed the brake pedal. As soon as I applied the brakes, the vehicle abruptly screeched to a halt in a manner that felt abnormal and uncontrollable. Immediately after this sudden stop, the vehicle lost stability. It slid sideways, causing it to rotate and end up facing in a different direction than the one I had been traveling.
Incident date: Dec 11, 2025
ABS warning/Traction Control lights and warning chime activation...for over 9 month...
Incident date: Dec 8, 2025
The sunroof has leaked pouring water into the car. October 29, 2025 This is the second time this has occurred. First flood was January 3, 2023. Volvo covered the first repair done by a Volvo dealership. The current estimate to repair is $13,000 by the Volvo dealer. They have the car. The electronics have not been checked yet or are part of the estimate. It is unsafe to drive a car if the electroni... Read more
Incident date: Dec 8, 2025
The sunroof has leaked pouring water into the car. October 29, 2025 This is the second time this has occurred. First flood was January 3, 2023. Volvo covered the first repair done by a Volvo dealership. The current estimate to repair is $13,000 by the Volvo dealer. They have the car. The electronics have not been checked yet or are part of the estimate. It is unsafe to drive a car if the electroni... Read more
TESLA
CYBERTRUCK
(2025) - SERVICE BRAKES
Dec 11, 2025
Incident date: Dec 11, 2025
Was driving the car in a neighborhood setting only going 20 mph, ABS light turned on the dashboard, traction control light or some other light regarding traction came on as well, brakes failed. Had to use parking brake to stop the vehicle.
Incident date: Dec 10, 2025
Vehicle was in reverse on an incline, in a driveway. The throttle was unresponsive and the vehicle began to roll forward down hill. After a few moments and, without warning, the throttle suddenly jumped to near full response, quickly accelerating the vehicle in reverse, and it was necessary to slam on the brakes. This behavior of extremely low throttle response for an unpredictable duration, follo... Read more
Incident date: Nov 15, 2025
Several times when accelerating around traffic or cutting across the highway to work I have been nearly t boned when I'll step on the gas and the truck hesitates or does nothing. It usually hesitates for 3 to 5 seconds and then starts spinning tires or other times it will just start lightly accelerating no matter how much gas I give it. It's dangerous because the vehicle is so unpredictable and wi... Read more
Incident date: Nov 15, 2025
Several times when accelerating around traffic or cutting across the highway to work I have been nearly t boned when I'll step on the gas and the truck hesitates or does nothing. It usually hesitates for 3 to 5 seconds and then starts spinning tires or other times it will just start lightly accelerating no matter how much gas I give it. It's dangerous because the vehicle is so unpredictable and wi... Read more
Incident date: Nov 15, 2025
I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was performed and did not have any issues until recently. The past few weeks it began to hesitate upon acceleration and jerked forward harshly into first gear. Today there is a very noticeable prolonged hesitation during acceleration and an odd revving noice coming from TPU. This should be a ... Read more
Incident date: Feb 13, 2025
My vehicle has a hand brake built into the vehicle and at 25,000 miles my hand brake started to fail and wouldn’t hold the car in place. I had it repaired under warranty and the whole emergency/handbrake assembly was replaced, I looked at it and tested it before I left the dealership and noticed the same issue, I brought it up to the dealership and they noticed the same issue also after testing ... Read more
Incident date: Feb 13, 2025
In early Nov 2025 my Tesla Model Y began intermittently showing warnings about the forward collision warning system and multiple sensors being offline. Tesla service replaced a faulty connector on Nov 3. On Nov 15, 2025, about two weeks later, the car had a sudden drivetrain failure while I was parking on a steep hill. I heard a loud bang from the front of the car and the vehicle immediately lost... Read more
Incident date: Feb 13, 2025
In early Nov 2025 my Tesla Model Y began intermittently showing warnings about the forward collision warning system and multiple sensors being offline. Tesla service replaced a faulty connector on Nov 3. On Nov 15, 2025, about two weeks later, the car had a sudden drivetrain failure while I was parking on a steep hill. I heard a loud bang from the front of the car and the vehicle immediately lost... Read more
Incident date: Dec 1, 2023
The truck “detected” a warning collision when there was no one in front of me which made the engine lag. There for causing me to come to an abrupt stop from 40 mph. I stepped on the gas to get back up to speed with traffic beside and behind me and there was no power almost causing an accident. This is the 3rd time this truck has done this in 6 months.
Incident date: Dec 4, 2025
Upon driving a symbol with a turtle and engine cation sign flashed upon the dash displaying and reading reduced power train mode as this is being shown on dash the passenger next to me smelt smoke as we next seen smoke coming from the air conditioning system we immediately pulled over to the safest spot out of the ongoing traffic as smoke continued to worsen now under the hood when flames engulfe... Read more
Fire
Incident date: Dec 4, 2025
Truck looses gear when pulling into traffic. It will shift out of gear and only allow coasting. At speeds of 40 MPH and higher it will down shift causing dramatic reduced speed with no brake warning to other drivers behind. It will also randomly loose power. It will have delayed shifts squealing tires upon shifting and excessive jerking that is uncontrollable.
Incident date: Dec 5, 2025
Clicking/rubbing noise when turning slowly. Rear differential issue diagnosed by dealer.
Incident date: Nov 12, 2025
When temperature get below freezing car doors will not latch shut and come back open. Car doors work fine when temp are higher. There is a recall already for this NHTSA# 06v383000 Ford# 06545. I have a Ford Case# XXX My car was not included in recall and either should be or needs to be further investigated. I don't want my kids falling out while I go down the highway and I can't wait 45 min for th... Read more
Incident date: Nov 12, 2025
When temperature get below freezing car doors will not latch shut and come back open. Car doors work fine when temp are higher. There is a recall already for this NHTSA# 06v383000 Ford# 06545. I have a Ford Case# XXX My car was not included in recall and either should be or needs to be further investigated. I don't want my kids falling out while I go down the highway and I can't wait 45 min for th... Read more
Incident date: Nov 12, 2025
This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.
Incident date: Oct 30, 2025
While driving my 2021 Audi Q5, the vehicle experienced a sudden transmission disengagement without warning. The vehicle behaved as if it had shifted into neutral while in motion. When this occurred, pressing the accelerator produced no response — the engine would not rev and the vehicle would not accelerate. This created a serious safety risk as it occurred during normal driving conditions and c... Read more
Incident date: Oct 30, 2025
The 2016 Nissan Maxima (VIN: [XXX] ) I purchased in January 2025 has been confirmed by a certified mechanic to have no driver airbag installed and no passenger side curtain airbag installed, despite a previous airbag deployment shown on the vehicle history report. There is no record of any airbag replacement or repair. The vehicle was sold to me in this unsafe condition without disclosure. Driving... Read more
Incident date: Nov 10, 2025
Battery drain issues - causing faulty modules on driver side door which include the safety belts modules, rear lift gate as well as black panel screen. Poor engine performance and warning lights like the check engine light come on and off intermittently. I have replaced the battery several times and having various modules problems some have come up as air bags, and ABS brakes modules. Lincoln k... Read more
Incident date: Nov 10, 2025
since purchase the car when holding steering straight veers to the left into oncoming traffic. vehicle has been to service 9x work on the subframe was completed at the first go..significant work that VW Corporate could not explain on a new car coming off the line. attempts since from most recent road force 4 wheel balance. car still pulls to the left. VW corporate was notified we would like a ... Read more
Incident date: Dec 4, 2025
📝 Complaint: 2014 Cadillac SRX Dim Headlights Subject: URGENT SAFETY HAZARD AND DEFECT: Severely Dim Headlights on 2014 Cadillac SRX (Affecting 2010-2016 Model Years) – Failure to Act Despite Class Action and NHTSA Complaints Vehicle Information: * Year: 2014 * Make: Cadillac * Model: SRX * VIN [XXX] 4 * Owner/Complainant [XXX] r * Contact [XXX] [XXX] m 1. The Defect and Safety Hazar... Read more
Crash
Incident date: Dec 5, 2025
Hv harness failed (confirmed by dealer/manufacturer) without known reason and without warning, leaving stranded, unable to move vehicle.
Incident date: Dec 8, 2025
Aloha, TSB NTB22-028 and NTB23‑018, March 2023 clearly a defect pattern in the infotainment system. Audio distorts and navigation screens freezes which could result in an accident. I contacted Nissan consumer affairs case # XXX. It was escalated to an area manager who recommended I reach out to NHTSA. Nissan is only willing to cover 50% of the cost to replace the infotainment system. Hopeful... Read more
Incident date: Dec 8, 2025
Per the attached letter to 1 A Auto I installed the subject steering shaft and torqued it per their video instructions. It slipped off causing a complete loss of steering because it wasn't properly fabricated. . Thankfully, I was travelling at low speed and was able to safeky stop, make an emergency repair and got the truck home. It caused a break in the airabag clock spring cable and also brok... Read more
Incident date: Dec 8, 2025
On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house.... Read more
Fire
Incident date: Dec 8, 2025
I have been having issues with shift to park message for a yr now and it just gets worse and do not have the funds to pay for it myself bu5 see that it is a recall and gm is covering cost for other makes models of my same yr for same issue takes sometimes 20 minutes to mess with my shifter until I can finally park my car where it shuts completely off. This is a safety risk as 1 it could roll away ... Read more
Incident date: Nov 12, 2025
The main water pump on my 2018 Porsche Panamera 4S failed prematurely. This is not a simple external coolant leak; the internal seal failed, allowing pressurized engine coolant to migrate into the vehicle's vacuum system. The coolant traveled through the vacuum lines and contaminated the vacuum solenoids and change-over valves. This failure mode presents a significant safety hazard because the va... Read more