Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Feb 16, 2024
Rear trailing arm mount rusted out frame , had have towed to my house , not drivable and its only vehicle i have
Incident date: Feb 16, 2024
I am aware of a recall for the screens turning off randomly while driving, especially in reverse while using the back up camera. My VIN was not included in the recall, though this has been happening to me. It happened for the first time when I was in reverse yesterday trying to use the back up camera, it typically happens while I’m driving forward on the road. I am including the date of the inci... Read more
Incident date: Feb 16, 2024
When trying to start my vehicle this morning, the car was having a noticeable issue the minute I turned on the vehicle. It was making some weird noises under the hood, and it was starting to lose power. Then the engine would cut out and a warning would appear on my dash that read, "Engine Stopped, Steering Power Low" Thank God this happened while I was at home. What if this had happened while I w... Read more
Incident date: Jan 24, 2026
My Steering rack started making a ticking noise every time i turn my wheel at 3 thousand miles. I talk to the delar tech about it he said we have alot of issues with those they can replace under warranty but still its gonna start marking the same noise because they dont have a permanent solution for it.
Incident date: Jan 24, 2026
One the drivers side seat cushion, in the front left cushion area, the seam that connects two cushion busted with 36K miles, leaving foam is visible.
Incident date: Jan 24, 2026
My 2019 Toyota RAV4 8 speed transmission has died. There are 105,000 miles on it. I’ve read that my year and model of car have deficient transmissions and multiple class action lawsuits on this issue.
Incident date: Dec 2, 2025
At approximately 20,000 miles, the vehicle was inspected by an authorized dealer due to abnormal noises from the front suspension when turning the steering wheel. The dealer confirmed abnormal noise from the front struts when the wheels were turned while the vehicle was on a lift and diagnosed premature front strut failure. The affected components are available for inspection upon request. Repair ... Read more
Incident date: Jan 1, 2026
IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN JUMPED 3 TIMES IN THE PAST TWO WEEKS. HOWEVER, THE VEHICLE HAS BEEN T... Read more
Incident date: Jan 1, 2026
IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN JUMPED 3 TIMES IN THE PAST TWO WEEKS. HOWEVER, THE VEHICLE HAS BEEN T... Read more
Incident date: Dec 24, 2025
The contact was the driver of a 2007 Isuzu NPR for work. While driving approximately 50 MPH, the brakes failed to function as intended. The brake booster warning light was illuminated, and the brake pedal was depressed to the floorboard, but the vehicle failed to stop. The vehicle eventually came to a stop at a busy intersection. At the time of the failure, the vehicle was loaded with 400 eight-fo... Read more
Incident date: Oct 30, 2024
The contact owns a 2022 Lincoln Aviator. The contact stated that while driving at 35 MPH and entering the on-ramp, the vehicle stalled. The vehicle was restarted. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The vehicle was towed to the local dealer, but the vehicle had not been diagnosed or repaired. The m... Read more
Incident date: Jan 8, 2026
GMC SUPER CRUISE MALFUNCTION NO WARNING BEFORE SUPERCRUISE SHUTS OFF PASSING A CAR ON FOUR LANE HIGHWAY (SUPER CRUISE ENABLED) SUPER CRUISE SHUT OFF AND TRUCK CONTINUED HEADING FOR THE CENTER GAURD RAIL.(I CAUGHT IT BEFORE IT BECAME AN INCIDENT). SUPER CRUISE ABRUPTLY SHUTS OFF (NO WARNING) AND WITHIN A COUPLE THOUSAND FEET IT TURNS ON. MY FIRST TIME USING SUPERCRUISE AZ HIGHWAY 87 N BOUND JUST BE... Read more
Incident date: Jan 8, 2026
GMC SUPER CRUISE MALFUNCTION NO WARNING BEFORE SUPERCRUISE SHUTS OFF PASSING A CAR ON FOUR LANE HIGHWAY (SUPER CRUISE ENABLED) SUPER CRUISE SHUT OFF AND TRUCK CONTINUED HEADING FOR THE CENTER GAURD RAIL.(I CAUGHT IT BEFORE IT BECAME AN INCIDENT). SUPER CRUISE ABRUPTLY SHUTS OFF (NO WARNING) AND WITHIN A COUPLE THOUSAND FEET IT TURNS ON. MY FIRST TIME USING SUPERCRUISE AZ HIGHWAY 87 N BOUND JUST BE... Read more
Incident date: Jan 8, 2026
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was in the garage and idling, the contact's husband noticed a strong fuel odor on the interior and exterior of the vehicle. In addition, the contact stated that the following day, while driving at an undisclosed speed, the contact noticed the fuel odor inside the vehicle. The contact stated that the fuel odor was ... Read more
Incident date: Oct 26, 2025
In May 2025, we received notice that my truck was involved in GM Safety Recall N252494000. In July 2025, a fuel consumption test was performed because the vehicle showed low oil pressure and was 2-1/2 quarts low. Chevolet indicated "consuming oil" was normal; however, I have owned trucks for 25 years and have never "consumed oil". In October 2025, we received notice that we could finally schedule ... Read more
Incident date: Oct 26, 2025
Rear lift gate hinge bent. No known cause other than hinge may be faulty
Incident date: Jan 19, 2026
On January 16, 2026, the 2021 Atlas had a severe gas leak and a large pool of gas was observed underneath the vehicle. The vehicle was towed to the VW dealership in Bradenton, FL. The dealership stated they needed to take the car apart as it was suspected the fuel injectors were leaking. After disassembly, the technician stated the #3 fuel injector had a severe leak and there was so much gas, he c... Read more
Incident date: Jan 19, 2026
There is open recall for 2017 ford fusion coolant leak that may lead to vehicle fire i have the same issue with my 2017 ford fusion but my vin is not flagged now I’m scared to drive the vehicle
Incident date: Jan 19, 2026
- Frontal Collision warning, Pedestrian warning - yes because safety features were shut off, back up camera doesn't work as well - yes - yes
Incident date: Jan 19, 2026
Our Jeep has a nation wide battery recall (2023 Jeep Grand Cherokee 4xe) and we brought it in to be fixed. They said that it will take 6 weeks - months (they dont know) when the updated battery will be ready. They are saying we need to rent our own car as we wait, and we shouldn't take it home to drive because it's too unsafe and a liability. We have spent hours on the phone with Chrysler, Jeep,... Read more
Incident date: Jan 19, 2026
Our Jeep has a nation wide battery recall (2023 Jeep Grand Cherokee 4xe) and we brought it in to be fixed. They said that it will take 6 weeks - months (they dont know) when the updated battery will be ready. They are saying we need to rent our own car as we wait, and we shouldn't take it home to drive because it's too unsafe and a liability. We have spent hours on the phone with Chrysler, Jeep,... Read more
Incident date: Jan 22, 2026
My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not aff... Read more
1 injured
Incident date: Jan 19, 2026
I would like to complain about how bright and where vehicle headlights are pointing. New trucks, jacked up etc, regardless if they are coming or stopped at a stoplight behind you are often too bright. Headlight beams used to be "shaped" to where the light wasn't blinding to others. I think the auto companies or whoever is in charge of lights has gotten to far away from that. Same can be said abo... Read more
Incident date: Jan 7, 2026
Rearview Camara assist works then quits and the duel heat only works on the driver's side and blows cold air on the passenger side and it smells like it's getting exhaust in the car ?but the fan motor is working fine and so does the AC!
Incident date: Jan 7, 2026
Rearview Camara assist works then quits and the duel heat only works on the driver's side and blows cold air on the passenger side and it smells like it's getting exhaust in the car ?but the fan motor is working fine and so does the AC!
Incident date: Jan 21, 2026
While driving in the Los Angelas area on March 24, 2025, on the 210 Freeway approaching the 605 Freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again." We contacted Jeep Connected who directed us to Cerritos CDJR. As we were heading so... Read more
Incident date: Jan 17, 2026
While driving 65 mph on the expressway on January 12th, 2026 under cruise control, I tapped my brakes to slow down. My brake warning light came on, along with the ABS warning light, and the anti-swerve warning light. Cruise control no longer worked, and my brakes were noticeably hard to apply. I immediately had the vehicle computer checked and the issue is a leaking brake booster component, a faul... Read more
Incident date: Oct 30, 2025
Rear taillights can fall off the vehicle. This component is available for inspection and causes issues when other motorists are unable to see turn signals, brake lights, fog lights, and reverse lights. Mine fell off while driving on the highway and then through the city. There were no warning lights or indicating of the issue.
Incident date: Jan 14, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at 25 MPH, the vehicle started jerking abnormally. There were no warning lights illuminated. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that the failure was due to the torque... Read more
Incident date: Jan 14, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at 25 MPH, the vehicle started jerking abnormally. There were no warning lights illuminated. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that the failure was due to the torque... Read more
Incident date: May 24, 2025
My vehicle was part of the GM Engine recall. Took it to dealer to see if the vehicle passed, it did. Now, engine has 0w40 oil in it about 1,000 miles later, just at 50,000 miles the truck had a catastrophic engine failure.
Incident date: May 24, 2025
I am reporting an open safety recall on my vehicle that has had no available remedy for over a year. My 2019 Jeep Cherokee is subject to Recall 01C, which warns of potential loss of power and loss of park function. Due to this defect, my vehicle’s 4-wheel drive system is currently inoperative. I live in Minnesota, where 4WD is necessary for safe winter driving. The loss of 4WD significantly affe... Read more
Incident date: May 24, 2025
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable. The contact stated that the brake pedal traveled to the floorboard while depressed. There was no warning light illuminated. The contact stated that the parking brake was activated to stop the vehicle. Upon inspecting the vehicle, the contact became aware that the bra... Read more
Incident date: Dec 11, 2025
While applying brakes coming to a stop light, the vehicle gave a message stating service brakes. The brakes still felt normal. Then after a few minutes, the brakes felt like they suddenly stopped working and then the rear tires started locking up and releasing. The frong brakes felt like they were not working at all. Stopping distance approximately tripled and not really any way to adjust brak... Read more
Incident date: Dec 11, 2025
I OWN A 2018 GMC SIERRA DENALI ULTIMATE, The truck has the 6.2 engine which had the lifter issue as stated with the current situation. At the time, the truck had 37,000 miles when the issues started. I purchased the truck from Andy Mohr with 8806 miles on it in November of 2019. I worked overseas for the DOD so that’s why the miles are low. After I got it fixed, ($4500 dollars at Hare Chevrolet... Read more
Incident date: Jan 16, 2026
The vehicle at speed from 40mph and upwards has sticky steering issues that require potential overcorrection from the driver to maintain the vehicle on a straight path. When the driver attempts to make subtle in-lane corrections to keep the vehicle on a straight path, the driver is unable to make small adjustments without the steering making larger adjustments and having to over-correct (ex. if th... Read more
Incident date: Dec 3, 2025
The contact owns a 2002 Nissan Altima. The contact stated that the vehicle had failed the State Inspection because the VIN was included in NHTSA Campaign Number: 03V251000 (Fuel System, Gasoline). The dealer was contacted for recall completion and informed the contact that the recall was not applicable to the vehicle because the contact did not reside in the States listed in the recall. The contac... Read more
Incident date: Dec 3, 2025
WHY a Brand NEW 2025 Toyota RAV4 EV ONLY 6 months old needed a brand New Battery? Car on the Highway could only reach speed of 40 MPH. I did not receive any RECALL on my NEW RAV4 EV Took it to the Toyota dealer in Wausau Wi they said they had NO CLUE what the issue was and put in a brand new battery. Said it was under warranty BUT could not tell me what tge issue was?I need to know why I never ... Read more
Incident date: Dec 3, 2025
The transmission will go into limp mode at high speeds. Failing to correct itself. I will pull over and shut off vehicle then restart the vehicle and it works fine until it happens again. This has happened several times. I had transmission looked at and in the drain pan were pieces of metal and debris. I have had transmission issues frequently. I am now having to replace the transmission for a saf... Read more
Incident date: Jan 20, 2026
While driving my Subaru Ascent, a check engine warning light appeared on the dashboard. Shortly afterward, I noticed smoke coming from the engine compartment. I immediately pulled over and turned the vehicle off. Within moments, flames began coming from under the hood. The fire spread rapidly, and within 5-10 minutes the entire vehicle was fully engulfed in flames. The fire originated from the eng... Read more
Fire
Incident date: Jan 20, 2026
While driving my Subaru Ascent, a check engine warning light appeared on the dashboard. Shortly afterward, I noticed smoke coming from the engine compartment. I immediately pulled over and turned the vehicle off. Within moments, flames began coming from under the hood. The fire spread rapidly, and within 5-10 minutes the entire vehicle was fully engulfed in flames. The fire originated from the eng... Read more
Fire
Incident date: Jan 20, 2026
We started having problems with the catalytic converter clogging so we put Heat in it and then only used 100%gas. Then we went to my daughter’s house and when we went to leave the car wouldn’t start. We could smell burning. We had it towed to our mechanic and he replaced the starter but he had a hard time getting it off because it was almost fused because of the heat. Then 3-4 days later a... Read more
Incident date: Jan 14, 2026
I am writing to demand the immediate buyback of my 2024 Jeep Wrangler 4xe due to catastrophic safety defects, multiple recalls, and Stellantis's own actions that have rendered this vehicle unsafe, unmarketable, and virtually worthless. The confluence of critical safety recalls, stop-sale orders, and the announced phase-out of this model line has created an untenable situation that warrants full re... Read more
Incident date: Jan 14, 2026
The auto stop/start "feature" does not work properly. When it malfunctions, the vehicle goes into Park and requires to be turned off and back on again. This happened to me coming out of my neighborhood at a yield sign. I stopped very briefly as it was a Yield sign. The engine shut off and it threw a MIL. I had to turn it off and back on. I took it to the dealer who said they did a flash upgrade an... Read more
Incident date: Jan 20, 2026
There are 2 components of the vehicle that I believe are malfunctioning. The first component would be the brake system. At first the problem presented itself when going down a parking garage it was approximately 5 miles an hour while applying the brake and the brake suddenly got stuck and really sticky, I had to apply extreme pressure to the brake to get the vehicle to stop completely. It was only... Read more
Incident date: Dec 15, 2025
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in ser... Read more
Incident date: Dec 15, 2025
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in ser... Read more
Incident date: Jan 18, 2026
tRACTION AND STABILITY CONTRAL LIGHTS (YELLOW) AND BRAKE FAILURE LIGHT (RED) CAME ON AND APP ON PHONE ALARMED TO INDICATE A FAILURE DEALER SAID THIS IS NORMAL IN SNOW. THIS ALSO OCCURED IN 2024 AND WAS NOT FIXED THEN
Incident date: Oct 29, 2025
Impact on the driver side from another vehicle caused it to be totaled but not a single airbag deployed.
Crash