Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Mar 4, 2026
The contact owns a 2018 Dodge Durango. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, a week later, while the vehicle was idling, it was vibrating abnormally. The vehicle was taken to the same mechanic who diagnosed the ... Read more
Incident date: Mar 2, 2026
Having the same ICCU Failure that all other Ioniq 5 owners have. On February 26th, I was heading to work when I heard a pop and car displayed warning lights saying check EV system and stop safely. Car was limped home and towed to dealer. Was told fix will take a month.
Incident date: Feb 19, 2026
While driving the dashboard suddenly showed a message saying Battery Charging Fault error” a few minutes later the car stopped driving while I was on a busy freeway. It had no power and it displayed several messages saying suspension system is disabled, battery issue, cameras disabled. I had try to navigate my rolling car to a side lane to call roadside assistance. It was a very dangerous incide... Read more
Incident date: Mar 3, 2026
Coolant leaking into cylinders on my 2019 Ford Fusion 1.5L EcoBoost—white smoke, rough idle, and wont start now. Ford's 21N12 program expired before I could get it fixed. Tons of owners report the same; it's a safety hazard.
Incident date: Mar 3, 2026
not every time, but several times throughout driving around all day, i notice: the vehicle is in 'eco' driving mode, and while i start to slow down, lightly applying constant pressure to the brake pedal, the vehicle goes from a smooth constant slowing down pace, and all of a sudden, the vehicle seems to surge/lurch/lunge forward at a faster pace, and then a fraction of a second later, the vehicle... Read more
Incident date: Mar 3, 2026
not every time, but several times throughout driving around all day, i notice: the vehicle is in 'eco' driving mode, and while i start to slow down, lightly applying constant pressure to the brake pedal, the vehicle goes from a smooth constant slowing down pace, and all of a sudden, the vehicle seems to surge/lurch/lunge forward at a faster pace, and then a fraction of a second later, the vehicle... Read more
Incident date: Feb 24, 2026
The car has completely shutdown on 3 separate occasions. It wouldn't start and all the electrical did not work. It started the next day. All this in a span of 5 out of the 8 months we purchased it. The last time, we found the fuse box was burnt when the tow truck showed up to take it to the dealership. The dealership is trying to blame us because we changed the battery after the second time and no... Read more
Incident date: Feb 24, 2026
Odometer Fraud. The contact purchased a 2017 Chevrolet Equinox. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 98,000. The contact found paperwork inside the glove compartment that indicated that the mileage on the Title was 156,300. The contact purchased the Carfax Report and confirmed the mileage. ... Read more
Incident date: Feb 24, 2026
The contact owns a 2023 Kia Seltos. The contact stated that while driving at 10 MPH, there was an abnormal fuel odor coming from the vehicle. The vehicle was stopped, and the contact became aware of smoke coming from the engine compartment. A dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and it was determined that the catalytic converter, turbo, and engine needed to b... Read more
Incident date: Feb 4, 2026
The contact owns a 2025 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.
Incident date: Dec 31, 1969
The contact owns a 2014 Ford F-150. The contact stated that while driving approximately 25 MPH, the vehicle lost power, and the power train warning light was illuminated. Additionally, the odometer was inoperable, and the gear shift indicator indicated that the transmission was in 3rd gear. The air bags and other unknown warning lights were illuminated. The vehicle was pulled over to the side of t... Read more
Incident date: Feb 6, 2026
on 1/31/26 I replaced battery that was only a little over a year old. on 2/1/26 while driving myself and 2 of my kids to there grandparents we lost power and lights on dash started flickering. I was able to pull over the side barely. I was told by family after explaing what happend that it could be related to the recall. I called Larry H Miller Hyundai Albuquerque and they verified the recall and ... Read more
Incident date: Feb 6, 2026
on 1/31/26 I replaced battery that was only a little over a year old. on 2/1/26 while driving myself and 2 of my kids to there grandparents we lost power and lights on dash started flickering. I was able to pull over the side barely. I was told by family after explaing what happend that it could be related to the recall. I called Larry H Miller Hyundai Albuquerque and they verified the recall and ... Read more
Incident date: Feb 6, 2026
I own a 2024 Chevrolet Silverado EV WT equipped with the OEM soft tonneau cover. The original cover and its warranty replacement have both failed in the same way. The cover material appears to shrink over time so that the side flaps will no longer reach and stay attached to the Velcro along the bed rails. At highway speeds the cover flaps and “balloons” upward, and the Velcro strips will not s... Read more
Incident date: Mar 15, 2025
The contact owns a 2023 Jayco North Point Travel Trailer equipped with a Norcold refrigerator, Model Number: 2118SST, Serial Number: NR07DS0. The contact discovered a yellow fluid leaking from the outside of the trailer due to a refrigerator propane line leak. The refrigerator was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V784000 (Equipment); however, t... Read more
Incident date: Mar 15, 2025
Recent ABS module failure w C2200 code. Took to Chrysler/Jeep dealer for repair and was told replacement module part is unavailable with up to and more, a year backorder. Was advised there was nothing they could do to repair. Researched other dealers and suppliers with same results. This is certainly a safety concern as this ABS module failure appears to be a common failure in Jeeps of this and ... Read more
Incident date: Mar 2, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were available. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Nov 20, 2025
I received recall (Nov 2025) for engine replacement due to safety failure of the engine and toyota still does not have replacement. Also received recall for reverse lights that are still not avaialble (feb 2025)
Incident date: Nov 20, 2025
I received recall (Nov 2025) for engine replacement due to safety failure of the engine and toyota still does not have replacement. Also received recall for reverse lights that are still not avaialble (feb 2025)
Incident date: Feb 3, 2026
I am reporting a loss of propulsion event in a 2025 Kia Sorento S AWD. The vehicle experienced a sudden loss of drive power when pressing the accelerator. The engine did not respond normally and the vehicle entered a reduced power (limp mode) condition. Stopping in the middle of major intersections, [XXX] and then [XXX] and [XXX] at 4:30 pm. This vehicle is subject to Recall 25V548 involving e... Read more
Incident date: Feb 3, 2026
I am reporting a loss of propulsion event in a 2025 Kia Sorento S AWD. The vehicle experienced a sudden loss of drive power when pressing the accelerator. The engine did not respond normally and the vehicle entered a reduced power (limp mode) condition. Stopping in the middle of major intersections, [XXX] and then [XXX] and [XXX] at 4:30 pm. This vehicle is subject to Recall 25V548 involving e... Read more
Incident date: Feb 16, 2026
The contact owns a 2025 Porsche Panamera. The contact stated that on several occasions, the Forward Collision Avoidance system activated without an object or vehicle nearby. The vehicle abruptly shut off, and the Forward Collision Avoidance message was displayed on the instrument panel. The vehicle was taken to a local dealer on two occasions, but the dealer was unable to duplicate the failure. Th... Read more
Incident date: Jan 13, 2026
No anti lock brakes which causes unsafe braking in acclimate weather which slid sideways as well as almost rear end vehicles ,also causes multiple functions to not work like exhaust brake and transmission issues !
Incident date: Jan 13, 2026
Purchased vehicle used in 2024 and purchased a 3 year extended bumper to bumper warranty. The center screen was restarting every 3 minutes and was draining my battery down to being completely dead when it was not running. On 12/15/2025 I brought the truck to a Ram dealer with the problem and it was diagnosed by the dealer (Sansone Auto Mall) as needing to replace the entire radio/HVAC center stack... Read more
Incident date: Jan 13, 2026
Ford F-150 Rear Axle and Hub Replacement: It has been 130 days since I received Safety Recall Notice 25S82 / NHTSA Recall 25V512 from Ford stating parts were available and to contact my local dealer for repairs. I did so and they told me they do not have the parts I have followed up with them three times and I am still waiting for parts. Should these part fail on the highway it could leave me st... Read more
TESLA
CYBERTRUCK
(2024) - ENGINE
Mar 1, 2026
Incident date: Dec 1, 2025
On multiple occasions, the vehicle has unexpectedly lost acceleration while driving. Specifically, while traveling on the highway, the vehicle will suddenly drop speed and fail to respond when pressing the accelerator. This creates a dangerous situation, as I am unable to maintain speed with surrounding traffic, increasing the risk of a collision. This issue appears to occur without warning and ... Read more
Incident date: Aug 28, 2025
While getting into my car I closed the driver side door and the back glass shattered. It had no visible cracks or chips and was parked in an open area.
Incident date: Aug 28, 2025
Around 50,000 miles I noticed the car would jerk when trying to shift gears , this issue persisted and would only go on to get worse. It started taking forever to accelerate regardless of pressing on the gas, now at 70,000 miles it won’t shift out of 2nd gear when driving over 40 mph, it’s a huge safety issue .
Incident date: Aug 28, 2025
The airbags did not deploy when the car was in a front and rear end collision on 2/12/26. Injuries occurred. No one has confirmed the problem. The car was taken to a Collison center to be evaluated but am uncertain if that part has been evaluated. There were not symptoms of failure beforehand.
Crash
1 injured
Incident date: Dec 31, 1969
I purchased a 2019 Mazda CX-5 (As is) on July 20, 2015. On September 11, 2025, as I was traveling on a three lane highway. I attempted to pass another vehicle. As I was attempting to go around the vehicle, my Mazda suddenly began braking and quickly losing acceleration. The speed limit on the highway was 70 mph. I estimated my speed at the time was between 70 and 75 mph as I attempted to pass... Read more
Incident date: Feb 10, 2026
We have been in Hyundai’s “oil consumption” protocol for the past 8-10 months. We’ve had 6 oil changes in that time. Each oil change was right a 1,000 miles. My engine is burning between 1.5 - 2.5 quarts of oil EVERY 1,000 MILES. They have been trying to drag this out not having to take ownership of the issue. After reading online, clearly there is an issue with 2021 Palisades and a recall... Read more
Incident date: Feb 10, 2026
The infotainment will randomly overheat and a system warning will come on that begins cooling the cluster by turning on the air vents. I have taken the vehicle to Volvo several times to address the issue and they do a software update but the problem returns within a few weeks. The safety sensors will also randomly turn off while driving. I have contacted Volvo several times to no avail. My local d... Read more
Incident date: Feb 10, 2026
The infotainment will randomly overheat and a system warning will come on that begins cooling the cluster by turning on the air vents. I have taken the vehicle to Volvo several times to address the issue and they do a software update but the problem returns within a few weeks. The safety sensors will also randomly turn off while driving. I have contacted Volvo several times to no avail. My local d... Read more
Incident date: Feb 26, 2026
The infotainment will randomly overheat and a system warning will come on that begins cooling the cluster by turning on the air vents. I have taken the vehicle to Volvo several times to address the issue and they do a software update but the problem returns within a few weeks. The safety sensors will also randomly turn off while driving. I have contacted Volvo several times to no avail. My local d... Read more
Incident date: Feb 21, 2026
Headlight Assembly. Low beam is "out". Check headlight assembly message appears on dash. Was told by Ford that the whole unit needed to be replaced for $1000+. Weeks later it started working normally again. How can it suddenly work when I was told the light was "out"? This has happened to MANY people with a Platinum Explorer.
Incident date: Feb 21, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fract... Read more
Incident date: Feb 21, 2026
Suspension failed at 50,000 miles. At 56,000 miles one of the valve components inside the engine (a lifter) has collapsed. This part controls the opening of the engine valve, and because it is no longer moving, that cylinder cannot build compression and is causing the misfire. This is an internal mechanical failure inside the engine and cannot be caused by body work, fuel quality, or anything ext... Read more
Incident date: Mar 26, 2025
UPDATE TO EXISTING COMPLAINT #11717767: On 2/24/2026, the Audi dealer performed a diagnosis and confirmed in writing on the attached official Repair Order that the vehicle is designed to intentionally blank out the instrument cluster and speedometer for 30-60 seconds during an MMI reset, which they acknowledge is a safety hazard while driving. Please merge this dealer admission PDF attachment with... Read more
Incident date: Mar 26, 2025
Odometer Fraud. The contact purchased a 2011 Honda Pilot. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 144,000. Twenty-four hours after the purchase, the check engine warning light illuminated. The contact had an appraisal on the vehicle, and it was discovered that the mileage on the Title was 204,000.
Incident date: Mar 26, 2025
The contact owns a 2022 Toyota Mirai. The contact stated that while driving at various speeds, the vehicle hesitated while the accelerator pedal was depressed and maintained automotive power. The "Parking Support Brake - PSKB" message was displayed. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired since the extended warranty had expired, and the vehicle h... Read more
Incident date: Feb 14, 2026
The car has started giving warnings every time I turn it on (as of 6 months ago): adaptive cruise control problem, collision mitigation system problem, auto high beam problem, lane keeping assist problem. It seems there must be a fault in the windshield camera that renders all these safety features useless. The repair shop stated that windshield camera isn’t working and is a $2k or more to repai... Read more
Incident date: Feb 14, 2026
The car has started giving warnings every time I turn it on (as of 6 months ago): adaptive cruise control problem, collision mitigation system problem, auto high beam problem, lane keeping assist problem. It seems there must be a fault in the windshield camera that renders all these safety features useless. The repair shop stated that windshield camera isn’t working and is a $2k or more to repai... Read more
Incident date: Feb 14, 2026
The contact owns a 2021 BMW X3. The contact stated that while driving 65-70 MPH on the highway, the drivetrain malfunction warning light illuminated with a message to “See Dealer” was displayed. The local dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the starter and the battery needed to be replaced. The vehicle was not repaired. The cont... Read more
Incident date: Feb 25, 2026
This vehicle is subject to two open safety recalls for which no repair remedy is currently available from the manufacturer: 1. Recall 24V957 (24S78) Dec 20, 2024 involves the high-pressure fuel pump and powertrain control system. The recall states the fuel pump may fail and cause extended cranking/no start or loss of motive power while driving. Loss of motive power while in traffic or while towing... Read more
Incident date: Feb 25, 2026
The contact owns a 2025 GMC Sierra 1500. The contact stated that while the defroster was activated to clear the windshield, the blower vents on the passenger’s side started making an abnormal hissing sound, and air produced by the blower motor decreased and was inadequate to clear the windshield. There was no warning light illuminated. The contact stated that the failure occurred while there was... Read more
Incident date: Feb 26, 2026
I am writing regarding a serious safety issue with my 2013 Hyundai Veloster, purchased new. Over the life of the vehicle, I have replaced the manual AC/heat control head three times due to repeated failure. During the most recent installation, I left the trim panel off to monitor the wiring harness and found it becomes extremely hot while operating. A local repair technician examined it and immed... Read more
Incident date: Feb 14, 2026
Tone wheel failure resulting in vehicle not operating as intended. Required repair of which FCA stated the repair was not covered by the recall issued against the vehicle.
Incident date: Feb 26, 2026
I had the recall done about a week ago on my Audi 2019 etron. The recall was the software for the rear camera. Now I have noticed that when I am driving and water splashes on the windshield the auto wipers do a single wipe like normal, however the next time after that when I come to a complete stop, like at a light, the rear wiper then goes off once. It had happened multiple times, and that is the... Read more
Incident date: Feb 26, 2026
The wipers are turning on randomly by themselves, even when the control switch is set to the “off” position. This has occurred multiple times and happens without any input or activation from me. The issue appears to be intermittent but persistent, and it raises concerns about a potential electrical or control system malfunction.
Incident date: Feb 25, 2026
1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's offi... Read more