Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Mar 18, 2026
The contact owns a 2025 Honda Pilot. The contact stated that while driving approximately 65 MPH, there was an abnormally loud popping sound coming from the vehicle, and the sunroof glass shattered, and glass fell into the cabin. The contact was not hurt by the glass shards from the sunroof. The vehicle was taken to the local dealer, who repaired the sunroof. The contact was not provided a cause fo... Read more
Incident date: Feb 16, 2026
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle became difficult to maneuver. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the front ball joint and lower control arm needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact ... Read more
Incident date: Jan 26, 2026
Transmission slipping, holding high RPM, Jerky shifts, back seat not locking at times, infotainment freezing up
Incident date: Jan 26, 2026
I started driving and pulled out of a parking lot onto a busy road. The ICCU had failed unknownst to me and as I was underway the car started losing power and the dashboard lit up with warnings about the electrical system. I was limited to 25 MPH for a brief time and struggled to turn off into a parking lot amongst much faster traffic. While doing this the car slowed further to 10 MPH. I limpe... Read more
Incident date: Jan 26, 2026
I started driving and pulled out of a parking lot onto a busy road. The ICCU had failed unknownst to me and as I was underway the car started losing power and the dashboard lit up with warnings about the electrical system. I was limited to 25 MPH for a brief time and struggled to turn off into a parking lot amongst much faster traffic. While doing this the car slowed further to 10 MPH. I limpe... Read more
Incident date: Mar 17, 2026
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed or while starting the vehicle, the ABS and ESC warning lights unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagno... Read more
TESLA
CYBERTRUCK
(2024) - AIR BAGS
Mar 17, 2026
Incident date: Dec 23, 2025
I have a 2007 Honda Pilot. While just taking off again from a stoplight, the passenger side, "curtain-side" airbags randomly deployed. The airbag light had been flickering on and off - it would then be on for a few moments, and turn back off, flicker again, and remain off, for about a day and a half, two days prior to this happening. There was no collision. There was no pothole. There was no harsh... Read more
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
Mar 17, 2026
Incident date: Dec 23, 2025
After starting the vehicle, I turned on the rear defrost button and within a few minutes the rear window started producing smoke inside the vehicle. I turned the truck off immediately and then approximately 30 seconds later, the rear window on the passenger side shattered. There is a recall that was issued for this exact problem but when i contacted the dealership, I was informed that the recall a... Read more
TESLA
CYBERTRUCK
(2024) - ELECTRICAL SYSTEM
Mar 17, 2026
Incident date: Dec 23, 2025
While operating my 2024 GMC Hummer EV at a low speed in a school zone, I came to a complete stop at a stop sign and began making a left turn. As I initiated the turn, the steering wheel suddenly locked and became unresponsive. I was unable to turn the wheel back to the right or regain control of the vehicle’s direction. At the same time, the vehicle did not respond as expected when attempting t... Read more
Crash
Incident date: Mar 17, 2026
On December 23, 2025, at approximately 9:45 AM, I was operating my Tesla Cybertruck with Autopilot engaged under normal driving conditions. There was no inclement weather, the roadway was straight, and visibility was clear. While driving, the vehicle suddenly veered off the main roadway without warning and traveled off-road, ultimately colliding with a tree. The movement was abrupt and not consis... Read more
Crash
1 injured
Incident date: Apr 2, 2024
A child was exiting the vehicle from the second row driver-side seat, and the seat fold-up button (on the shoulder of the seat) was accidentally tapped. The seat began to tilt forward to collapse, squeezing a toddler in a rear facing child seat between the seat and the back of the front driver seat. Thankfully, the child seat bore the brunt of the pressure, but the incident clearly demonstrated an... Read more
Incident date: Mar 17, 2026
I purchased a 2026 Toyota Camry SE in November 2025. The hybrid battery has stop working several times also the steering system has failed as well. I am told the hybrid battery is defective. Toyota the Manufacture has refused to replace it. I am afraid for my safety.
Incident date: Mar 17, 2026
The contact owns a 2020 GMC Acadia. The contact stated that the AC was inoperable. The message “Driving Assist Reduced - Drive with Care” was displayed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the battery. While driving, t... Read more
Incident date: Mar 17, 2026
The contact owns a 2020 GMC Acadia. The contact stated that the AC was inoperable. The message “Driving Assist Reduced - Drive with Care” was displayed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the battery. While driving, t... Read more
Incident date: Mar 16, 2026
SMELL OF COOLANT THROUGH OUT THE CAB OF THE TRUCK. TOOK THE VEHICLE TO THE REPAIR SHOP AND AFTER A PRESSURE TEST WAS CONDUCTED, IT WAS FOUND TO BE A BAD HEATER CORE. APPARENTLY THIS IS A KNOWN ISSUE AND HAS BEEN WIDELY REPORTED. THE TRUCK ONLY HAS 40,000 MILES AND HAS BEEN WELL MAINTAINED.
Incident date: Mar 16, 2026
Per the dealership my vehicle is throwing the same codes P1061 and P032F as the recall that is less than a month from when my vehicle was built. My vehicle knocks and then the speed drops to less than 35 miles and it happened to me in traffic. It is very dangerous and again this is the same issue as the recall for my 2023 that is for other 2023 vehicles. I have called Ford to get help and fi... Read more
Incident date: Mar 16, 2026
My vehicle is listed as not being affected by any current recalls. When I purchased my vehicle in December 2025, it did not have an Owner's Manual in the glovebox, which I found concerning. Why do I not qualify to receive something as important as the owner's manual under that current recall regarding that safety issue?
Incident date: Mar 13, 2026
Engine failure on March 8, 2026. 2024 Sierra Denali 1500 VIN [XXX] Prior to this incident, the vehicle was taken to the same dealer due to the safety recall. The engine was inspected on November 12, 2025, and I was told that it "passed," with the remedy being a change in oil viscosity. I was driving on March 8, 2026, when I heard some odd noises (clanking and knocking). Shortly thereafter... Read more
Incident date: Mar 13, 2026
Fuel system 1. I don't know what failed because the dealership didn't do anything to repair it. It is available for inspection upon request 2. Intensely strong fuel odor at the front of the car, inside and out. Strong exhaust odor at the back of the car. It is not safe to operate a car if it smells like fuel. 3. Dealership had it for 3 weeks and said there is nothing wrong. Now they are ig... Read more
Incident date: Mar 13, 2026
Fuel system 1. I don't know what failed because the dealership didn't do anything to repair it. It is available for inspection upon request 2. Intensely strong fuel odor at the front of the car, inside and out. Strong exhaust odor at the back of the car. It is not safe to operate a car if it smells like fuel. 3. Dealership had it for 3 weeks and said there is nothing wrong. Now they are ig... Read more
Incident date: Mar 4, 2026
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the service transmission warning light illuminated. The vehicle was driven to the residence. The contact used a portable diagnostic tester to diagnose the vehicle and retrieved DTC: U0001 and U0402. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The contact wa... Read more
Incident date: Nov 21, 2025
Claim submitted to VW Customer Care on March 8, 2026. Current problems cited include: Doors malfunctioning; vehicle difficult to start and power off; steering and braking warnings; complete loss of power steering; compromised performance in significant lag between accelerator depression and vehicle response; electrical malfunction alerts (17+); numerous dashboard warnings; distressing repetitive... Read more
Incident date: Nov 21, 2025
Claim submitted to VW Customer Care on March 8, 2026. Current problems cited include: Doors malfunctioning; vehicle difficult to start and power off; steering and braking warnings; complete loss of power steering; compromised performance in significant lag between accelerator depression and vehicle response; electrical malfunction alerts (17+); numerous dashboard warnings; distressing repetitive... Read more
Incident date: Mar 2, 2026
Check engine light with rough shifting and vehicle wouldn’t go in reverse. For safety reasons we had the vehicle towed to our local Chevy Dealership. Transmission needed a valve body rebuild. This is a known issue with this transmission but our VIN wasn’t under that recall.
Incident date: Mar 2, 2026
In my car there is an electrical issue with the radio. Sometimes when I’m backing up and using the camera the lane assistance doesn’t work properly which can cause someone to back into things if they are using it. Also another issue it has is when I’m driving the entire radio and dashboard flicks and the screen goes out which is dangerous when driving because now I’m not sure what my speed... Read more
Incident date: Mar 7, 2026
Internal short within headlamp assembly causing the fuse to blow. Unrepairable, requires full replacement of part. Confirmed by MyAutoImports licensed Toyota repair center. Passenger side day running light, headlight, and brights are inoperative. Turn signal and front right indication light are still functioning. No warning prior to, but system warning came up after the short first occurred telli... Read more
Incident date: Mar 7, 2026
Transmission began making high pitch whining sound with hard shifting to second gear. Within one year the transmission completely went out and was stuck in third gear.
Incident date: Mar 7, 2026
Drivers cluster screen (which include all gauges, odometer, temp gauge, gas gauge, critical safety features, etc.) has gone completely black with zero visibility to essential functions. Took to dealer. Dealer says screen is covered under warranty but is backordered from Kia. ETA for new screen is late May 2026.This happened on January 15, 2026 with no warning signs. Currently driving vehicle as it... Read more
Incident date: Mar 14, 2026
The passenger door has now twice started to close on its own without a button being pushed and when I've been standing there buckling a kid in. It does not stop when it encounters an object (me, a human) and kept trying to get me stuck into the door. I tried pushing back but it kept moving and eventually I had to back out of the way. If this had been a child, they would have had a broken limb or ... Read more
Incident date: Oct 16, 2024
The front passenger door latch seems to go off and say that the door is open and the alarm goes off in the car so in the middle of the night, the alarm will start ringing and then when driving in the car, it constantly beeps and says the door is open when it’s closed. Sometimes you can’t open the door.
Incident date: Oct 16, 2024
Vehicle could not detect key fob, key fob had normal operation(lock, unlock, remote start, tailgate open and close, all functional) but unable to start vehicle or power vehicle accessories. Windows opened with key fob and could not close windows, could not put vehicle in neutral, was stranded for 6 hours, unable to scan vehicle due to lack of key detection not allowing accessories to operate to at... Read more
Incident date: Oct 16, 2024
When slowing down to stop and the brake is depressed, multiple occasions where the brakes don’t catch. The car jerks forward and I am unable to engage the brakes. I have ended up in the middle of an intersection due to this. It happens frequently, and Toyota continues to brush me off.
Incident date: Mar 15, 2026
Purchased car from a dealer in 2024 with 40k plus miles. Did not notice upon purchasing, but since to 64,750 miles the transmission regularly shifts with harsh,shuddering , or jerking instances. We have not reported this but it is concerning, that it may cause a permanent failure to the transmission. Hoped it had a recall, but no, not for that! Have seen plenty of complaints about this problem, a... Read more
Incident date: Mar 14, 2026
A recall was issued for a roof leak defect that allowed water intrusion into my vehicle. The recall repair was performed at Autonation Toyota of Weston dealership, where the roof was replaced due to water staining. However, water intrusion which led to black mold growth into the interior carpeting and floor board remained after the repair. The dealership stated that the remaining water intrusion a... Read more
Incident date: Mar 15, 2026
My ABS module went out in my 2019 Ram 1500 Rebel.. My service “Electronic stability control” , “Service Trailer Brake System”, as well as “Service 4WD” lights are all on.. i had Auto Zone hook the computer up to my truck and it had 2 codes. C2206-00: Vehicle Configuration Mismatch and U0403-00 Implausible Data Received From T-Case. ABS module failure. I did some online research and com... Read more
Incident date: Mar 14, 2026
Headlight high beam do not work after 2 years. Regular lights work but when turning on the high beam the sign comes on but the high beam does not come on
Incident date: Mar 14, 2026
At ~20,300 miles, severe chassis and steering wheel vibration occurred during high-speed highway descents while braking. Safety risk: reduced steering control at highway speed. The vehicle was inspected by a franchised Chevrolet dealer in Lakewood, CO. The technician's written service notes document rear rotor Lateral Runout (LRO) of 0.006 inches against GM's maximum allowable specification of 0.... Read more
Incident date: Mar 14, 2026
P2138 code. Gas pedal stops responding to inputs. Car goes into limp mode and managed to get car off the road. Shut off and waited 5 minutes, restarted and it works again. Associated P0500 code also present. First time this has happened on this car.
Incident date: Mar 13, 2026
The door jam and hatchback seals are letting dust and emission fumes inside the vehicle. When driving down a dirt road the seats are covered with dust. The dealership says that the seals are properly installed they said to the cabin fan on high to pressurize the vehicle which has not helped. When sitting stopped in traffic you can smell the exhaust fumes. This has been an ongoing issue since th... Read more
Incident date: Mar 13, 2026
Throttle body?/ Accelerator pedal sensor?
Incident date: Mar 13, 2026
My Apple Car Play has never worked since I bought the car new in 2020. The dealership's solution each time I asked about it was for me to get a new plug in cord, update my iPhone settings, and then they can update the system manually. I have taken it in multiple times, and each time it has worked for 2-3 weeks before it no longer works again. This is dangerous because it usually happens mid-drive,... Read more
TESLA
CYBERTRUCK
(2024) - POWER TRAIN
Mar 14, 2026
Incident date: Mar 14, 2026
The car was up on ramps, to replace a sensor, in park and slipped out of gear rolling backwards with force. Someone could have been under or behind the vehicle. Other vehicles could have been behind, property could have been damaged. The cars door caught the building and pulled it all the way back against the front fender.
Crash
Incident date: Mar 3, 2026
I am reporting the malfunction and separation of the rear window from the cover. This is a safety issue as there is the potential for it to come off while driving and possibly causing an accident. It started small, but has grown to almost 12 inches. I have not yet found anyone who has the capacity (or desire) to fix this. And those that actually want to take on such a project are charging over $5,... Read more
Incident date: Dec 3, 2025
The adaptive cruse control will apply the brakes driving, it happens when driving and there is nothing in my lane as far as the eye can see. Sometimes the Silverado will go from 70 mph to 30-40 or less and back to 70. Most of the time it will apply the brakes for a sec and then off. One time it locked up the brakes from the low 60 ish MPH to almost stoped before I could get control. Every time thi... Read more
Incident date: Feb 27, 2026
While driving the Engine warning light, service ESC light, and collision light all came on and an engine knock started. I also experienced a loss of power at the same time. Car was taken to local Chevy dealership for evaluation and repair. Dealership advised that they dropped the oil and found metal shavings in the oil. After further investigation, we were advised that it was a crankshaft connecti... Read more
Incident date: Feb 27, 2026
Bought new, less that 400 miles in November 2025. Within 2 weeks dash board went blank/black. I consider this a driving distraction especially at night when nothing shows, no speed no gauges. Blackout time varies each occasion. Sometimes after a few seconds all warning light come on and stay on until vehicle shut off . Sometimes a NO GIGNAL message. Contiued after service visit with update to vehi... Read more
Incident date: Feb 27, 2026
After multiple attempts to fold the third-row power seat in my 2022 Ford Explorer, the seat mechanism failed completely. The seat will no longer lock securely in either the upright or folded position. The seat frame appears to have failed and the seat constantly springs back and will not stay in place. The seat was being operated normally using the factory power folding function when the failure ... Read more
Incident date: Jan 30, 2026
The vehicle has a recurring door handle/door lock malfunction associated with Volkswagen safety recall 57J9. Symptoms include the vehicle unlocking and immediately re-locking, auto-unlock failure, and difficulty entering the vehicle. All four door handles were previously replaced under the recall (Feb 2025), but the malfunction recurred. On 01/26/2026 I delivered the vehicle to a Volkswagen deale... Read more
Incident date: Feb 2, 2026
In April, 2025, my vehicle's engine power was significantly reduced while on the highway. I could not keep pace with traffic. My mechanic said there were recalls for the turbo engine but my car was not included. I paid forbthe part and repair. Less than a year later and the car began burning a lot of oil very fast. I add oil weekly. The car has again been losing power and there is still no recall ... Read more