Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Apr 13, 2026
On 4/6/2026 At about 2:30 p.m. my son [XXX] stated that he started the car and was in the process of driving out of the parking lot when he saw smoke coming thru the vents in the car. My son [XXX] stated that he got out the car and opened the hood and the car was on fire. [XXX] stated that he called the fire department and they came and put out the fire. INFORMATION REDACTED PURSUANT TO THE FRE... Read more
Fire
Incident date: Apr 13, 2026
The contact owns a 2022 Ford Expedition. The contact stated that while the vehicle was parked, it failed to start with several unknown warning lights illuminated. The vehicle was jump-started. The dealer was contacted, but the vehicle was not repaired. The manufacturer was notified of the failure. Additionally, the contact stated that the air bag warning light continuously remained illuminated. T... Read more
Incident date: Apr 13, 2026
The contact owns a 2022 Ford Expedition. The contact stated that while the vehicle was parked, it failed to start with several unknown warning lights illuminated. The vehicle was jump-started. The dealer was contacted, but the vehicle was not repaired. The manufacturer was notified of the failure. Additionally, the contact stated that the air bag warning light continuously remained illuminated. T... Read more
Incident date: Mar 24, 2026
To whom it may concern. Our 2017 XC90 unexpectedly, spantaneously, and catastrophically caught fire under the hood and was a total loss 5 minutes after parking it on April 19, 2026. There were no leaks or other signs of mechanical issues. The vehicle had all regular maintenance completed at the Byers Volvo Service Department in Columbus, OH. It had no open recalls. It was always parked overnight i... Read more
Fire
Incident date: Apr 27, 2026
On 12/4/25, I visited Corley's Lincoln and reported several issues. One issue was that the vehicle would accelerate or decelerate while using cruise control. There were several other issues, but the following two issues are safety issues. I visited again on 3/5/26 with several of the same issues, although the speed issue was not listed on the work order. They could not find any issues, but I encou... Read more
Incident date: Mar 12, 2026
Braking while pulling into a parking space. Instead of slowing down the car accelerated and went over the curb. Maintained pressure on the break but it did not slow the car. Instead the car kept accelerating down an embankment, across an empty street and towards a telephone pole. Turning the steering wheel to the left to avoid the telephone pole the car further descended into a ditch. The car had ... Read more
Crash
1 injured
Incident date: Apr 27, 2026
Received recall notice around August 2025. Called ford and they said there was no fix for the current recall. February 2026 my daughter was driving home and lost all pressure in her brakes. She made it home safely and I added brake fluid and started the car and as I pumped the brakes fluid started pouring out from the rear hose. I called ford and had it towed down to the dealership the next mornin... Read more
Incident date: Apr 27, 2026
I haven’t been in an incident yet with this recall. But I contacted ford today to let them know my truck shifted down to 3rd gear from 5th gear. I informed them that when I entered my vin on the ford web site that my truck came up for a recall and that I contacted a local ford dealer and they said they couldn’t do anything for me because the remedy wouldn’t be out till July 1. My truck is... Read more
Incident date: Apr 24, 2026
To Whom It May Concern, I am submitting a formal safety complaint regarding my Kia Sorento and a recurring brake light failure that poses a serious risk to my safety and the safety of my children. After every single oil change, without exception, my brake lights stop functioning properly. This has happened repeatedly and consistently. Most recently, immediately after an oil change, both brake li... Read more
Incident date: Apr 17, 2026
Engine went out , starter went out got it replaced been having issues since I purchased it . Makes a noise my engine oil and gasoline was mixing my engine is locked now
Incident date: Apr 17, 2026
When taking off the vehicle will shift into 5th gear trying to take off then hard shift down to 1st then up to 3rd and violently jerk forward. When pressing the brake pedal at a stop light it will jerk forward. When going uphill the vehicle will struggle in 5th gear and then downshift to 4th and loose power and gain power and doesn’t move unless at high rpm’s ( 3000-4000). When on the intersta... Read more
Incident date: Apr 17, 2026
On [XXX], my 2022 GMC Yukon Denali XL (VIN [XXX] ) experienced a complete loss of propulsion while I was driving on [XXX] in El Paso, Texas, with my wife and two young children in the vehicle. Mileage was approximately 50,364. While in motion, the vehicle was displaying abnormal behavior, concerned the vehicle would stall on the highway, I exited at the Geronimo exit. As the vehicle slowed, it shu... Read more
Incident date: Apr 19, 2026
Opened hood latch and the mechanism seizes and won’t relatch or close completely causing hood open warning light and chime during driving. Not able to drive on highway for fear of high speed could cause safety risk if hood unlatches. Had to return to dealer to repair at cost
Incident date: Apr 19, 2026
My 2023 Mercedes-Benz GLB 250 is experiencing engine misfires and fault codes consistent with a known cylinder head defect that is the subject of a recall affecting 2022 and earlier models. A certified mechanic has confirmed the issue aligns with the recall defect. Despite identical symptoms and engine configuration, my VIN is excluded. The condition results in loss of power and creates a potentia... Read more
Incident date: Apr 19, 2026
My 2023 Mercedes-Benz GLB 250 is experiencing engine misfires and fault codes consistent with a known cylinder head defect that is the subject of a recall affecting 2022 and earlier models. A certified mechanic has confirmed the issue aligns with the recall defect. Despite identical symptoms and engine configuration, my VIN is excluded. The condition results in loss of power and creates a potentia... Read more
Incident date: Apr 25, 2026
I am submitting this complaint regarding a persistent and unresolved issue with the left front axle of my 2022 Jeep Cherokee X, which has been present since the day I purchased the vehicle new. Shortly after purchase, I brought the vehicle to the dealership due to a noticeable clicking sound coming from the front end. The dealer retained the vehicle for several days but stated they were unable to... Read more
Incident date: Apr 25, 2026
Driver side knee bolster airbag did not inflate correctly resulting in impact of lower leg to airbag hatch door and under dash area. Driver and passenger seatbelts flung open during accident. Driver hit top of thigh against steering wheel. No safety recalls per VIN search. No warning lamps, messages, or symptoms proof to accident.
Crash
2 injured
Incident date: Apr 25, 2026
Driver side knee bolster airbag did not inflate correctly resulting in impact of lower leg to airbag hatch door and under dash area. Driver and passenger seatbelts flung open during accident. Driver hit top of thigh against steering wheel. No safety recalls per VIN search. No warning lamps, messages, or symptoms proof to accident.
Crash
2 injured
Incident date: Apr 25, 2026
The passenger side roof is leaking water. It’s leaks through the roof and through the headliner. The water leaks onto the passenger curtain airbag before it leaks onto the headliner. It’s on the pass side between the sunroof and the passenger door of the car and on the A pillar. Worried it will affect airbag or make the roof moldy. It’s hard to see in photos but easy to see in person
Incident date: Apr 23, 2026
2015 Chevrolet Camaro , having malt issues with the ignition switch or solenoid . It will not release the key when put into park. Key will stay stuck for HOURS and will result in a dead battery. I have been dealing with this for months on end. I can’t shirt to fix this even this is a common issue with other Chevys. The dealership advised this should be under recall
Incident date: Apr 22, 2026
When turning at low speeds and sometimes on the highway the car will mta clicking noise and even drift to the right . I’ve had a wheel alignment done and the problem still continues
TESLA
CYBERTRUCK
(2024) - ELECTRICAL SYSTEM
Apr 23, 2026
Incident date: Apr 22, 2026
The contact owned a 2011 Dodge Grand Caravan. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front driver’s side of the vehicle near the driver’s door caught fire. The contact extinguished the fire. No fire or police report was filed. The front driver’s side of the vehicle was consumed by the fire. The contact believed the failure was due to an electric... Read more
Fire
Incident date: Apr 1, 2026
The engine failed my check engine light came on, it was in the middle of traffic on 4/2/2026. the vehicle had a very rough idle it went away and then came back and then rough idle again I had 2 miles to go to reach my home and then it just shut off. I called the dealer immediately and then I call AAA I received a loaner from the dealer, and they said they would set up a meeting with the tech advis... Read more
Incident date: Apr 1, 2026
The engine failed my check engine light came on, it was in the middle of traffic on 4/2/2026. the vehicle had a very rough idle it went away and then came back and then rough idle again I had 2 miles to go to reach my home and then it just shut off. I called the dealer immediately and then I call AAA I received a loaner from the dealer, and they said they would set up a meeting with the tech advis... Read more
Incident date: Apr 23, 2026
NHTSA Recall Number22V312000 I am writing to formally file a complaint regarding my 2013 Hyundai Sonata (VIN: [XXX] ), which is subject to a manufacturer recall #189 due to a fuel line defect posing a fire risk and potential severe injury. Today, I visited Wallace Hyundai in Fort Pierce, Florida, and the service manager Mr. Louis LaRussa and associate employed what I can only describe as a warrant... Read more
Incident date: Apr 23, 2026
The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, there was a popping sound coming from the roof. While at a car wash, the contact became aware that the roof rail had detached. The contact stated that the roof rail had detached several times after being reinstalled. The contact referenced NHTSA Campaign Number: 21V316000 (STRUCTURE); however, the VIN was n... Read more
Incident date: Apr 23, 2026
For the second time in my 2021 Chevrolet Silverado with a 5.3-liter engine, I've had GM lifter failure. It's directly related to the Active Fuel Management System (AFM), and was confirmed by my Chevrolet dealer's mechanic and service writer, Burdick Chevrolet in Cicero, New York, on both occasions. They've had to perform a multi-thousand-dollar lifter replacement service job. They've told me that... Read more
Incident date: Apr 1, 2026
Airbag detection system continues to malfunction. When driving at random times it states the detection system is currently unavailable as well as all the function buttons on the steering wheel.
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Apr 22, 2026
Incident date: Apr 9, 2026
I Was traveling home one night and the truck shut off while driving and lost all power, loosing all steering, braking power aswell as all my lights while traveling down the road in the dark. . When I went to start it again all I would get was a cranking noise but no firing. After 30 minutes of waiting the truck started again. In which I drove it 3 more miles before it shut down again. After that i... Read more
Incident date: Jan 1, 2026
Sunroof Shade does not roll up and blocks rear view window.
Incident date: Jan 1, 2026
I am writing to open a formal complaint regarding a serious transmission defect in my 2019 Honda Odyssey (VIN: [XXX] ). My vehicle is currently exhibiting symptoms that directly match the 'Transmission Programming Defect' documented in ongoing litigation, specifically symptoms: while accelerating produce rough and delayed shifting; sudden jerking, sudden, harsh accelerations and decelerations; an... Read more
Incident date: Apr 16, 2026
My wife was driving our Hyundai Tucson on the city street at about 35 mph. She signaled left to get into a turning lane. The turning lane has two lanes and is very long. She got into the turning lane and the traffic in front of her stopped. The car's collision avoidance system activated and slammed on the brakes even though the vehicle was not very close to the cars in front of her. As a resu... Read more
Crash
Incident date: Apr 16, 2026
My wife was driving our Hyundai Tucson on the city street at about 35 mph. She signaled left to get into a turning lane. The turning lane has two lanes and is very long. She got into the turning lane and the traffic in front of her stopped. The car's collision avoidance system activated and slammed on the brakes even though the vehicle was not very close to the cars in front of her. As a resu... Read more
Crash
Incident date: Apr 16, 2026
The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was driven to the shoulder of the road. The contact inspected the exterior of the vehicle and became aware that the moon roof panel had detached, and the moon roof panel flew off the vehicle. The dealer was made aware of the fai... Read more
Incident date: Mar 16, 2026
The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, the power steering became inoperable. There was no warning light illuminated. The contact stated that the steering wheel seized and became difficult to turn. The contact stated that after the failure, the electronic power steering warning light was illuminated. The vehicle was taken to an independent m... Read more
Incident date: Apr 22, 2026
Description: Subject: Formal Warranty Claim – Spontaneous Glass Breakage and Request for Immediate Assistance Serious and unexpected failure involving my vehicle, a 2025 Honda Odyssey Elite (VIN: [XXX] ), currently with approximately 26,000 miles. On April 19, 2026, I submitted an initial complaint to Honda concerning what appears to be a spontaneous breakage of the rear side (fixed quarter) gl... Read more
Incident date: Jan 6, 2026
I bought this car and the mileage said 120K, but the title says when it was tagged 157K. the car has been tampered with and the some of the lights for the car on the dash are missing, such as the check engine light. Also, it misses so bad that it will die at times
Incident date: Jan 6, 2026
2022 Cadillac Escalade. Had the 6.2 liter engine recall done about 6K miles ago in which the engine was replaced. Now it’s back at the dealer again and needs another 6.2 liter engine. Been at the dealer for a month and GM has given them no update on when they can get another engine for it. This is insane. How am I ever supposed to be able to take my family around in this vehicle if the engines k... Read more
Incident date: Jan 6, 2026
Rear power lift gate routinely malfunctions, stopping partway while opening or closing. Dealer recommends resetting the lift gate, which occasionally works to address the problem but is not a reliable fix. Issue has been ongoing for several years without remedy.
Incident date: Mar 29, 2026
Car would jerk and transmission was failing
Incident date: Apr 20, 2026
The contact's daughter owns a 2019 Dodge Grand Caravan. The contact stated that while her daughter was driving at an undisclosed speed, the transmission was slipping and made abnormal grinding sounds. There was no warning light illuminated. The driver pulled over and had the vehicle towed to the residence. The vehicle was later towed to an independent mechanic, who discovered that there was no tra... Read more
Incident date: Apr 20, 2026
Loss of driver power- while driving on the freeway/street at a speed car shut off. which it might have cause accident and injured myself and/or others No the problem has not been reproduced by manufacture No the vehicle has not been inspected by dealer. Took the car to an independent service center and unable to confirm defect. The incident been ongoing since yearly last year. It stops and come... Read more
Incident date: Apr 21, 2026
Back up camera does not display or turn on. There has been no damage to the vehicle but radio which includes the back up camera do not turn on or function. This is a safety hazard for this car when backing up.
TESLA
CYBERTRUCK
(2026) - ENGINE
Apr 21, 2026
Incident date: Apr 2, 2026
The contact owns a 2018 Honda Odyssey. While driving at an undisclosed speed, there was an abnormal ticking sound coming from the vehicle. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact became aware that there was smoke coming from the exhaust. No warning lights were illuminated. The vehicle was taken to the dealer where it was ... Read more
TESLA
CYBERTRUCK
(2026) - ELECTRICAL SYSTEM
Apr 21, 2026
Incident date: Apr 2, 2026
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting Uconnect 5 (12” screen). These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through t... Read more
TESLA
CYBERTRUCK
(2026) - SUSPENSION
Apr 21, 2026
Incident date: Apr 2, 2026
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting Uconnect 5 (12” screen). These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through t... Read more
Incident date: Apr 14, 2026
I am reporting a transmission failure in my 2020 Kia Forte with approximately 54,000 miles. The vehicle experienced a sudden and complete transmission failure on March 19, 2026, on the highway from Cleveland to Cincinnati. after being owned for less than seven months. The vehicle is now at a dealership 2.5 hours away, requiring a full transmission replacement. This appears to be a premature fail... Read more
Incident date: Apr 14, 2026
My wife's vehicle has a "Infotainment screen" (dashboard touch screen). There is a class action suit (CSP13d dealer letter) for issues regarding the screen performing tasks (Ghost screening touch) on its own. In lieu of a Mazda vehicle mass recall, they agreed to "FIX" the issue with a software update and replace the CMU Module of the vehicle to rectify this issue. I am here to report / advise ... Read more