Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: Jun 25, 2026
The contact owns a 2026 Toyota Corolla Cross Hybrid. The contact received notification for NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to complete the recall repair was unavailable. A local dealer was contacted and confirmed that the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. T... Read more
Incident date: Jun 30, 2026
The complaint was filed on behalf of the contact's mother. The contact's mother owned a 2005 BMW 325i. The contact stated that while the vehicle was parked and unoccupied, the contact's brother noticed that the vehicle was on fire. The contact's brother used a nearby water hose and extinguished the fire. The Fire Department and the Police arrived. A fire report and a Police report were filed, howe... Read more
Fire
Incident date: Jun 30, 2026
The contact owns a 2016 Ford Edge. The contact received notification for NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was unavailable. A local dealer was contacted and confirmed that the part was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to perform the recall repair. The manufactur... Read more
Incident date: Jun 30, 2026
The contact owns a 2023 Chevrolet Malibu. The contact stated that while reversing, the rearview camera intermittently flickered and later displayed a blank image. The message "Service Vision System" was displayed. The contact later received notification of NHTSA Campaign Number: 26V212000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated th... Read more
Incident date: Jul 8, 2026
My 2014 Jeep Grand Cherokee suffered a total intake manifold failure directly resulting from a secondary breakdown of Safety Recall W79 (NHTSA Campaign 20V-699). Physical teardown at an independent facility exposed a 70% engine runner restriction and seized glow plugs due to volatile exhaust sulfur, creating an active fire risk. On July 9, 2026, LaFontaine Fenton was presented with clear mechanica... Read more
Incident date: May 14, 2026
What component failed & is it available for inspection? Multiple critical safety systems failed, and the vehicle is available for inspection. Primary failures include the main entry door lock assembly and a complete electrical power failure to the LP propane safety leak detector. Secondary failures include malfunctioning front hood locks, a defective propane tank refueling sensor, and a cracked fa... Read more
Incident date: Jun 25, 2026
Vehicle is a 2017 Toyota Highlander (VIN [XXX]) experiencing the UA80 8-speed transmission whine defect (T-SB-0160-18) upon acceleration. An authorized Toyota dealership test drove and officially verified the transmission failure and recommended a full replacement. However, Toyota Corporate is refusing to honor the ZJC Customer Support Program warranty extension due to an arbitrary VIN cutoff. The... Read more
Incident date: Jun 25, 2026
The left back seat actuator engaged twice in the same day and the seat back dropped down unexpectedly on the passenger. It’s done it to my grandchild twice and hurt him. No injuries but the surprise and shock of the seat coming down on him was painful. I've had this with other passengers in the same seat. Tesla inspected it for this problem, but found nothing at the time. The problem is int... Read more
Incident date: Jul 6, 2026
The vehicle was parked and turned off for approximately 45 minutes on a residential street along the curb in front of a house when the rear window suddenly shattered. I was inside a nearby house at the time. A landscaper working in the area reported hearing a single loud pop and then my vehicle’s alarm sounding. He stated he was not close to the vehicle and did not see any object strike it. Whe... Read more
Incident date: Apr 20, 2026
I bought my car 2 years ago I heard about a recall so I had check turns back if you don't inject your powertrain and they can't fix it feel injector because they don't have the part apparently but it goes to the powertrain I've had to check three times the last time the light came on the very next day the wrench and the engine now it's saying something by my Cadillac converter and it open fuel lin... Read more
Incident date: Jun 27, 2026
The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. Additionally, while reversing, the rearview camera displayed a blue image, and the message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, where the contact was informed that the... Read more
Incident date: Jun 7, 2026
The CVT failed at 62 miles per hour on a busy interstate, XXX. This caused the drivetrain to lock. The car has been repaired and traded locally in [XXX]. The car was very difficult to steer with locked wheels in traffic. This was a rapid evasive manuver on a busy interstate. An undrivable vehicle on an interstate is life threatening to many. Flat bed driver told me I was lucky to steer off of lan... Read more
Incident date: Jul 8, 2026
Parking Assistance malfunction as well as an SRS airbag malfunction. I am submitting this complaint to report a potential safety concern involving a new 2026 Toyota RAV4 that I purchased from an authorized Toyota dealership. Shortly after taking delivery of the vehicle, I began receiving multiple warning lights and error messages. Because I was concerned that a brand-new vehicle was experiencing... Read more
Incident date: May 1, 2026
The car has continually asked to to be updated through the driver control center screen. IT states that this is a dealer update and must be brought in to have this done. Until this update is completed the above systems will not work. I have brought the car in for the lat 25k miles 4 oil changes and have been told each time that it has been fixed. It still has not been fixed, and the dealer is tell... Read more
Incident date: Jul 4, 2026
The dash near the windshield driver side is coming undone out of the dash.
Incident date: Jun 8, 2026
I have a 2021 Chevrolet Silverado 1500 with a 3.0 Duramax diesel engine, Have had a check engine light intermittent a couple times. Vehicle went into limp mode. Had the diagnostic code read; P1010. Code P1010 shows an engine coolant flow control valve position sensor exceeded minimum learning limit. General Motors has issued a special warranty N252508341covering 2021-2023 Silverado 1500 for this... Read more
Incident date: Apr 20, 2026
I have a 2021 Chevrolet Silverado 1500 with a 3.0 Duramax diesel engine, Have had a check engine light intermittent a couple times. Vehicle went into limp mode. Had the diagnostic code read; P1010. Code P1010 shows an engine coolant flow control valve position sensor exceeded minimum learning limit. General Motors has issued a special warranty N252508341covering 2021-2023 Silverado 1500 for this... Read more
Incident date: Jul 5, 2026
While driving down the freeway at 70mph the sunscreen had a spontaneous sunroof explosion on the freeway. As it flew off the vehicle it damaged the top of the body with deep gouges along to of the vehicle. We had the sunscreen closed over us at the time or my infant daughter would have been seriously hurt by the explosion of glass and the driver and passenger at the time would have had glass ra... Read more
Incident date: Jul 2, 2026
It was Memorial Day and I was picking my bicycle up from my brother’s house. As I turned out onto the main road, my car stalled. Battery light on, auto start/stop blinking and car rattling. The car also gave me a note on the dash saying it needed to be in park. Took it to the dealer and they told me that a new transmission was required but haven’t been willing or able to give me the finer deta... Read more
Incident date: Jul 3, 2026
The contact owns a 2019 Forest River Freedom Express RV. The contact stated while driving 55 MPH, the contact noticed that the RV was leaning abnormally. The contact pulled over into a park lot, inspected the vehicle but could not determined the cause of the issue. Upon arriving to the residence and inspecting underneath the RV, the contact noticed that both left springs were hanging on the front ... Read more
Incident date: Jul 5, 2026
The contact owns a 2012 Ford F-150. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 19V075000 (Power Train), but the failure persisted. The contact stated while driving at 40 MPH, the transmission would unexpectedly downshift from sixth gear to first gear. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was mad... Read more
Incident date: Jul 6, 2026
On 2/2/26 I took my vehicle to Thomson Motor Company to have the 68c recall repair completed. On 2/5/26 my car wouldn’t start and I was stranded. My vehicle was towed back to the same repair facility. On 2/6/26 they told me that my regular battery died and had to be replaced. After researching when the hybrid battery is re-coded/reprogrammed from the recall, it causes the regular battery to die ... Read more
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
Jul 6, 2026
Incident date: Oct 1, 2024
"I have a Tesla Model Y that experienced what looks like a steering malfunction, with documented data and repair records already in hand. "While driving our 2024 Tesla Model Y when the steering wheel suddenly turned itself, hard left, and driver couldn't regain control. The car went up a hillside, between a utility/ electricity pole and an electrical box, coming to a stop just inches from the pole... Read more
Incident date: Jun 5, 2026
While driving on a highway at approximately 55–60 mph, the vehicle suddenly lost its ability to accelerate and maintain power. The engine RPM increased, but the vehicle would not respond normally, creating a significant safety hazard in traffic. The CVT transmission intermittently enters a reduced-power mode (limp mode), making it difficult to safely merge or continue driving. Diagnostic trouble... Read more
Incident date: Jun 5, 2026
The contact owns a 2016 Honda Pilot. The contact stated that while driving at approximately 40 MPH, there was an abnormal knocking sound coming from the engine compartment. The check engine warning light flashed continuously. The vehicle was taken to the residence. The vehicle was then towed to a dealer, where it was diagnosed that the noise emanated from the middle of the engine. The dealer advis... Read more
Incident date: Jun 5, 2026
I purchased my vehical at Car Culture in Warren, Oh. The dealer said to only take it there for maintenance, so I did as required. Whenever the check engine light came on I would bring it there and they would say it was a sensor and they fixed it. And one day it started miss firing and the light came on again. When I took it to the dealership, they said it needed oil to bring it in every 2 weeks ... Read more
Incident date: May 1, 2026
DRIVING HOME FROM CHURCH SUNDAY JUNE 28TH DOWNSLOPE OF A SMALL HILL SMELLED HOT METAL; WASN'T SURE IF THE ODOR WAS FROM US, THE LARGE TRUCK THAT JUST PASSED US OR ENVIRONMENTAL; SUDDEN "POP" WAS HEARD ACCOMPANIED BY A "JERK" IN THE VEHICLE; LOSS OF STEERING AND BRAKES; DASH WAS LIT AND SHOWED RPM/MPH/ETC THEN BATTERY LIGHT CAME ON SMOKE BILLOWING FROM ENGINE FOLLOWED QUICKLY BY COMPLETE FIRE FROM ... Read more
Fire
Incident date: May 1, 2026
While driving roughly 15 MPH, my car displayed emergency messages, brake applied automatically by the vehicle and the power steering failed. In order for me to get out of the way of traffic in an intersection, I had to veer to the opposite side of the road passing oncoming traffic. The following lights were displayed "TSA, Hill start assist problem vehicle may roll upon brake release, Vehicle Stab... Read more
Incident date: Jul 2, 2026
System/Component Malfunction & Availability: The vehicle's electronic safety and engine control systems malfunctioned while driving at speed. This issue has occurred twice under identical thermal conditions, with the first instance occurring on 5/19/26. The vehicle is fully intact and available for inspection upon request. Safety Risk: During the first incident, a false dashboard warning triggere... Read more
Incident date: Jul 2, 2026
System/Component Malfunction & Availability: The vehicle's electronic safety and engine control systems malfunctioned while driving at speed. This issue has occurred twice under identical thermal conditions, with the first instance occurring on 5/19/26. The vehicle is fully intact and available for inspection upon request. Safety Risk: During the first incident, a false dashboard warning triggere... Read more
Incident date: Jul 2, 2026
The 12v Lead Acid Battery is draining prematurely solely due to the first party Subaru Connected services application. My vehicle does not have any 3rd party applications, and yet every night there is a sawtooth drain occurring on the battery bringing it from 12.4v down to 11.7v. The vehicle is pinging/uploading or transmitting data at an excessive rate every night - [XXX] It is further ev... Read more
Incident date: Dec 22, 2025
Leading up to a windshield replacement, my eyesight cameras that help with adaptive cruise control and lane keeping assist kept failing. This feature would turn on and off repeatedly. When I got my windshield replaced, it took longer than expected because of the camera calibration. The microchip(s) inside one of the three cameras was fried and they had to put in a new camera. This failed camera wa... Read more
Incident date: Dec 22, 2025
Forward collision system does not work or alert under any circumstances. Vehicle has forward collision mitigation as well as collision mitigation alerting, but neither systems work. Dealer able to verify these systems do not work, but have no recourse for repair, as Ford engineering has not provided a solution.
Incident date: Apr 3, 2024
My transmission “slips” causing the truck to “jerk” very harshly when it shifts. The problem is VERY scary when I’m driving the vehicle, making me feel and think that the truck is breaking down. It is psychologically very scary. I purchased the vehicle brand new in 2020. I have taken it in multiple times complaining of it (still have the documentation noting the problem). The dealer... Read more
Incident date: Jun 30, 2026
Component Affected: POWER TRAIN: AUTOMATIC TRANSMISSION / TRANSMISSION CONTROL MODULEDescription of Safety Defect:The vehicle is experiencing a severe, intermittent, and violent mechanical "garage shift" engagement lurch. This occurs specifically when shifting the gear selector from Reverse to Drive during a cold-start cycle.When the gear is selected, there is a distinct hydraulic delay followed b... Read more
Incident date: Jul 1, 2026
Steering wheel would stick when going around curves. It felt like I was losing control of the vehicle. A clicking sound could be heard when this happened. Thankfully, when the top mechanic at my Honda dealership test drove the vehicle, he heard the sound and felt the lack of control of the 2022 CRV. As a result, he found there was a failure in the steering gear box. This happened with about 27,... Read more
Incident date: Jul 3, 2026
P205/70 R16 96 H radial tubeless Do not contact local law. Local law sent my divorce to all local law in 2010. Covered up human and drug trafficking cases by [XXX] pharmacy license revocation state of iowa [XXX]. Paperwork should be in file. Det [XXX], Sheriff [XXX] over warrants in 2010, [XXX] [XXX], Mark Shaeffer local FBI, Agee TBI all covered up. Daughter disappeared. Local law will impede an... Read more
Incident date: Jul 3, 2026
My backup camera is hard to see when I’m backing up at night.
Incident date: Jul 3, 2026
As I was coming to a stop at light my brakes became very difficult to push the pedal down to stop. It took everything in me to get the vehicle to stop before entering the intersection and oncoming traffic. I was able to get the vehicle parked safely in a nearby parking lot but then the engine wouldn't start it just kept trying to turn over. The brake assist error popped up, and then the check engi... Read more
Incident date: Jul 2, 2026
My 2020 Ford EcoSport (1.0L EcoBoost) is covered by Recall 23S64 / NHTSA 23V905 (engine oil pump drive belt). The defect causes sudden loss of motive power at highway speed (65+ mph), usually after 40+ minutes of driving, with the powertrain warning light and code P0299 (turbo underboost). Losing power in Los Angeles freeway traffic is the safety hazard. The recall remedy has failed repeatedly. I... Read more
Incident date: Jul 2, 2026
My 2020 Ford EcoSport (1.0L EcoBoost) is covered by Recall 23S64 / NHTSA 23V905 (engine oil pump drive belt). The defect causes sudden loss of motive power at highway speed (65+ mph), usually after 40+ minutes of driving, with the powertrain warning light and code P0299 (turbo underboost). Losing power in Los Angeles freeway traffic is the safety hazard. The recall remedy has failed repeatedly. I... Read more
Incident date: Jul 2, 2026
My 2020 Ford EcoSport (1.0L EcoBoost) is covered by Recall 23S64 / NHTSA 23V905 (engine oil pump drive belt). The defect causes sudden loss of motive power at highway speed (65+ mph), usually after 40+ minutes of driving, with the powertrain warning light and code P0299 (turbo underboost). Losing power in Los Angeles freeway traffic is the safety hazard. The recall remedy has failed repeatedly. I... Read more
Incident date: Jul 2, 2026
Purchased vehicle from a used car dealership. Had it a few months before brake pedal started losing pressure and going to floor. Had master cylinder replaced. A few months later, brake light started coming on when accelerating. New master cylinder had leaked into brake booster. Had master cylinder replaced along with brake booster. A few weeks later and brake pedal is losing pressure again
Incident date: Jul 2, 2026
Over the course of the last 3 months I have experienced different problems with the emissions on my truck. It started with replacing the sensor in the tail pipe then that led to loosing power while pulling my 25 foot goose neck trailer. On 7 different occasion I lost power while hooked up to my trailer. It happens with no warning either on hills or on a straight away. Two of the cases almost ... Read more
Incident date: Jul 2, 2026
Over the course of the last 3 months I have experienced different problems with the emissions on my truck. It started with replacing the sensor in the tail pipe then that led to loosing power while pulling my 25 foot goose neck trailer. On 7 different occasion I lost power while hooked up to my trailer. It happens with no warning either on hills or on a straight away. Two of the cases almost ... Read more
Incident date: Jun 16, 2026
The contact owns a 2016 Dodge Journey. The contact stated that while driving approximately 25-30 MPH, the engine made an abnormally loud sound. The check engine and ABS warning lights were illuminated. The contact stated that the failure had progressively worsened. The vehicle was taken to an independent mechanic, where it was determined that the engine needed to be replaced. The vehicle was not r... Read more
Incident date: Jun 16, 2026
Description of Safety Defect:The integrated Forward Attention Warning (FAW) driver-monitoring camera located on the steering column continuously fails to track facial structures or pupils during routine daytime driving. This occurs despite maintaining a proper driving posture, adjusting the steering column layout, and removing any facial obstructions.Safety Consequences:When the system falsely reg... Read more
Incident date: Jun 16, 2026
We have a Honda 2018 HRV We purchased it new from Suburban Honda in April 2018 They have serviced the in our ownership The CVT Transmission was serviced and maintained by this dealership The fluid was changed at 29.063 miles and the transmission was updated by Honda at 31781 miles The fluid was changed at 54874 Now at 76081 miles the CVT Transmission has failed and Honda has said ... Read more
Incident date: Jul 2, 2026
The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA Campaign Number: 26V362000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer... Read more