Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: May 1, 2024
Vehicle braking randomly. Cars can be nowhere in sight and this vehicle will slam the brakes. I have almost been rear-ended several times and almost ended up in a road rage incident due to this vehicle slamming the brakes.
Incident date: May 1, 2024
My rearview camera guidelines are a mile off. Honda allegedly can't do anything to fix this. This could cause an unnecessary accident or cause a person to hit a pedestrian. Especially when it's as bad as this vehicle is. I'm talking 1.5 feet that's it's wrong.
Incident date: May 1, 2024
Unknown I was driving to st. Louis on the highway and was going 70 mph and then I hear a winding noise and loss acceleration and had my foot all the way down on the gas pedal and it would not speed up I was only going 40 on a highway that I was going 70 mph on and kept losing speed
Incident date: Apr 12, 2024
There is a large flaw on these vehicles. The sunroof framing becomes damaged. This creates an issue of water leaking in the interior. It causes an electrical issue as well as creates a distracted driving environment. I was driving when this happened and I had to start controlling the water leaking from the roof of my vehicle. This is a large safety issue that Audi knows about and even has a techni... Read more
Incident date: Apr 28, 2024
On [XXX] I opened a service ticket with Fisker for my Fisker Ocean One, Vin# [XXX] . On my drive to work the vehicle suddenly and very unexpectedly shuttered to a halt in the mist of driving. The times of the restarts were, [XXX], [XXX] and [XXX] and [XXX]pm. It was a clear day; everything was normal prior to the first episode at 1:17pm. After the third episode the " driver attention/alerts" came ... Read more
Incident date: Dec 21, 2021
My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to cont... Read more
Incident date: Dec 21, 2021
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the driver's side sliding door latch failed to unlatch. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,700. The VIN was not available.
Incident date: Dec 21, 2021
The rear sliding window leaks water inside the cab every time it rains. With water getting into the cab the issue of mold has begun and that could be a serious factor to any children or adults that ride inside the cab of the truck. There is also rust issues that are notable under the rear seats of the vehicle. Water inside the cab can also interact negatively with any electrical components of the ... Read more
Incident date: Apr 24, 2024
honda pilot EXL 2020 with 39,000 miles- purchased new in may 2020. We just had our pilot oil change and multi-point inspection along with safety recall most faker replaced. With less than 40K miles we are getting told the Front control Arm needs to be replaced. The bushing on the right front lower control arm is torn-cracking, CAUSING our tires to be worn and ALSO needing to REPLACE ALL FOUR of th... Read more
Incident date: Apr 24, 2024
honda pilot EXL 2020 with 39,000 miles- purchased new in may 2020. We just had our pilot oil change and multi-point inspection along with safety recall most faker replaced. With less than 40K miles we are getting told the Front control Arm needs to be replaced. The bushing on the right front lower control arm is torn-cracking, CAUSING our tires to be worn and ALSO needing to REPLACE ALL FOUR of th... Read more
Incident date: Apr 24, 2024
When attempting to power down car after shifting into park, message states shift to park. Car cannot be locked or secured.
Incident date: Apr 20, 2024
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
Incident date: Apr 20, 2024
My 2017 Tesla Model 3 was unable to be successfully updated with the OTA firmware update remedy in compliance with NHTSA Recall No. 23V-838. The Tesla Service Advisor claims the computer is the cause of the failure and needs to be replaced at an estimated cost of $2,740.28 because it is no longer covered under warranty. Tesla replaced the original computer with Autopilot Hardware 3.0 at its disc... Read more
Incident date: Apr 30, 2024
The Ford copilot 360 is not working on my f150 Raptor The speed limit sign recognition has stopped working correctly some of the time. Vehicle is currently at the Ford dealership in Palmyra Pennsylvania. For he last 45 days as the dealership has been unable to fix the problem. My Vehicle is still under the original 3 year 36k warranty. Purchased [XXX] currently has 18k miles. Vehicle is not a... Read more
Incident date: May 1, 2024
During heavy rains, I noticed some water leaking through the A pillar where the air bag is housed. I am concerned that the water may damage the air bag overtime. More importantly, if the air bags are deployed in low temperature (when the water becomes ice), it may create great safety problems.
Incident date: May 1, 2024
Vehicle's sunroof spontaneously shattered while driving, raining down thousands of shards of glass. There was a loud bang, it sounded like a firecracker went off. I was not behind another vehicle and was going 55-60 mph. Another issue that this brought up was that after I had pulled off and assessed what happened, I wasn't initially able to buckle my seat belt due to glass in the receptacle.
Incident date: Oct 12, 2023
See attached document for complaint
Incident date: Oct 12, 2023
See attached document for complaint
Incident date: Apr 30, 2024
ABS and traction control light came on intermittently at first, now they are constantly on. I have lost cruise control as a result.
Incident date: Apr 30, 2024
ABS and traction control light came on intermittently at first, now they are constantly on. I have lost cruise control as a result.
Incident date: Apr 30, 2024
TPMS light came on and will not reset. As a result I have lost the ability to engage the 4x4 system. The front axle actuator is electrically controlled and will no longer engage.
Incident date: Apr 30, 2024
Mazda 5 power steering system fails intermittently. The power steering light comes on and steering becomes extremely difficult to steer. Occasionally, the check engine comes on as well and the engine stalls making the situation Also vibration in the steering wheel, and when I mean, the steering logs all the way up it locks all the way up, likes flicker and go out, but then it goes away after a few... Read more
Incident date: Apr 30, 2024
Mazda 5 power steering system fails intermittently. The power steering light comes on and steering becomes extremely difficult to steer. Occasionally, the check engine comes on as well and the engine stalls making the situation Also vibration in the steering wheel, and when I mean, the steering logs all the way up it locks all the way up, likes flicker and go out, but then it goes away after a few... Read more
Incident date: Apr 30, 2024
Mazda 5 power steering system fails intermittently. The power steering light comes on and steering becomes extremely difficult to steer. Occasionally, the check engine comes on as well and the engine stalls making the situation Also vibration in the steering wheel, and when I mean, the steering logs all the way up it locks all the way up, likes flicker and go out, but then it goes away after a few... Read more
Incident date: Apr 28, 2024
vehicle has automatic transmission and while stopped at traffic light on hill in heavy traffic transmission shifted into neutral with no driver input! Vehicle would not respond to any input until it was shut off and restarted to reset ECU. Traffic trying to get around while I was trying to get to shoulder of road. The vehicle did it 5 more times before we got home. Last time we where almost hit fr... Read more
Incident date: Apr 16, 2024
The headrest blow apart while driving.
Incident date: Apr 18, 2024
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the brakes became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the ... Read more
Incident date: Jan 14, 2024
The contact owns a 2013 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The air... Read more
Incident date: Jan 14, 2024
The contact owns a 2013 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The air... Read more
Incident date: Mar 9, 2024
If you pull onto a road and try to accelerate, the vehicle is unresponsive. The RPMs will increase, yet the vehicle drive train (10 Speed Transmission) is unresponsive for several seconds. This has been an ongoing issue with the vehicle since new and was first reported to Ford Customer service on Jan 2022. Ford has made several attempts to fix this issue, yet the transmission continues to fail wit... Read more
Incident date: Mar 9, 2024
If you pull onto a road and try to accelerate, the vehicle is unresponsive. The RPMs will increase, yet the vehicle drive train (10 Speed Transmission) is unresponsive for several seconds. This has been an ongoing issue with the vehicle since new and was first reported to Ford Customer service on Jan 2022. Ford has made several attempts to fix this issue, yet the transmission continues to fail wit... Read more
TESLA
CYBERTRUCK
(2024) - SERVICE BRAKES
Apr 29, 2024
Incident date: Apr 26, 2024
Several incidents with this car. All available for inspection. 1. Brakes dont work intermittently and then engage or release at random. We could have ran into a car when the brakes "released"randomly while pressing down the pedal. There is a brake malfunction light that comes on with. a loud gong when we start the car up. 2. Mark the Fisker deck said has reproduced and says he feels like there... Read more
TESLA
CYBERTRUCK
(2024) - POWER TRAIN
Apr 29, 2024
Incident date: Apr 26, 2024
Several incidents with this car. All available for inspection. 1. Brakes dont work intermittently and then engage or release at random. We could have ran into a car when the brakes "released"randomly while pressing down the pedal. There is a brake malfunction light that comes on with. a loud gong when we start the car up. 2. Mark the Fisker deck said has reproduced and says he feels like there... Read more
Incident date: Apr 28, 2024
Known issue in certain Toyota models and years that the coolant bypass valve fails causing a "Engine Maintence is Required. See Dealer." Toyota is well aware of the issue but has yet to fix the problem as driving with a failed coolant part for too long could cause overheating.
Incident date: Apr 28, 2024
The contacts mother owns 2016 Jeep Cherokee. The contact stated while driving approximately 15 MPH and making a right turn, the vehicle stalled with an abnormal noise coming from the front. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a power transfer unit and transmission failure. The vehicle was not repaired. The independent... Read more
Incident date: Apr 28, 2024
April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed
Crash
Incident date: Apr 27, 2024
The Model X steering wheel has a haptic horn button instead of the standard mechanical horn that every other car uses. This presents a huge safety issue because of the size and location of the haptic horn button and the fact that it's not a physical or mechanical button. On several occasions the horn has gone off unintentionally causing a road hazard and when an emergency situation arises, you m... Read more
Incident date: Apr 17, 2024
At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD ... Read more
Incident date: Apr 27, 2024
This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional... Read more
Incident date: Mar 22, 2024
Due the oil drive belt breaking caused the motor to be bad per the ford dealership so they saying it needs a new motor
Incident date: Mar 22, 2024
Auto steer in city which is the free software unnecessarily distracts with warnings, so much that I was almost in an accident 3 times. This doesn’t happen with full self service driving in the exact same scenario because it’s a paid service, essentially forcing owners to subscribe and pay for full self service driving. Furthermore, if you don’t react to unnecessary and distractive warnings y... Read more
Incident date: Mar 3, 2024
While cruising at 70 mph the speed limit. I went over their minor bumps. It dropped into first gear digitally. (i.g. the gear sensor stopped working.) Which made my cruise control stop working. Another time, same spot but going 75 mph it killed my engine and gave me a trouble code. I found out it is rather common with this specific motorcycle. Here is a few people who have the same issue [XXX]... Read more
Incident date: Mar 3, 2024
My brother was driving his car on the highway and out of no where the sunroof literally exploded causing the glass to shatter on him and the front panel to detach from the vehicle. Swinging and hanging on the side of the car causing dents, scratches, and chips making this a safety hazard. Thank god my brother was able to safely merge over to the emergency lane without causing any accidents my brot... Read more
Incident date: Apr 15, 2024
I was burned on back and buttocks by Tesla car seat warmer
1 injured
Incident date: Apr 18, 2024
One day i turned on vehicle and all the warning lights turned on, the lkas system. Automatic emergency breaking, lane departure warning. Cruise control, brake system. More lights that i cant remember. I took it to the honda dealership and they found that it was an internal front multi purpose camera failure that caused all these features to not work which i was told is a safety issue because the ... Read more
Incident date: Mar 12, 2024
One day i turned on vehicle and all the warning lights turned on, the lkas system. Automatic emergency breaking, lane departure warning. Cruise control, brake system. More lights that i cant remember. I took it to the honda dealership and they found that it was an internal front multi purpose camera failure that caused all these features to not work which i was told is a safety issue because the ... Read more
Incident date: Apr 27, 2024
WHILE DRIVING MY VEHICLE ON APRIL 25, 2024. THE ENGINE IGNITED AND CAUGHT FIRE WHILE I WAS DRIVING MY VEHICLE I HAD NO PROBLEMS OR COLLISIONS NO CONCERNS NO MAJOR MAINTENANCE PERFORMED ON THE VEHICLE PRIOR TO MY VEHICLE CATCHING FIRE ON APRIL 25, 2024
Fire
Incident date: Apr 22, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Jan 4, 2024
Airbag lights kept going on and off and now stays on giving code B1212. It is a safety issue since it has to do with the Driver seatbelt buckle pretensioner circuit. Airbags may not deploy incase of an accident. Apparently it is a problem with ford explorer vehicles which ford has failed to rectify or have a recall for it. I need to know the fix or resolution for this before anything unfortunate... Read more