Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
Incident date: May 24, 2024
Hello. I am reporting the remedy that is still not available for my car. It effects the VANOS bolts which you know is a big part of how the car engine works and can end up allowing my car to stall mid trip. This recall began in October, and I have yet to see a remedy. I understand this process takes time, but it is affecting my day to day driving and I feel unsafe. I am hoping to put more pressure... Read more
Incident date: May 24, 2024
Car automatically stopped abruptly when a car in oncoming traffic turned a safe distance ahead of me. I was in the process of slowing down and was in no danger of being too close to the car in front of me. Nearly got rear ended.
Incident date: Aug 6, 2022
The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Aug 6, 2022
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more
Incident date: May 9, 2024
The contact owns a 2024 Ram 3500 equipped with Nexen Tires, Tire Line: Roadian HTX RH5, Tire Size: LT235/80/R17, DOT Number: 8EX6CMFR2223. The contact stated while driving approximately 65-70 MPH, the contact heard an abnormal sound and felt the steering wheel vibrate. The contact pulled over to the side of the road and noticed that the front passenger's side tire had a blowout. The contact stated... Read more
Incident date: May 9, 2024
The contact owns a 2018 Chevrolet Malibu. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and failed to restart. The contact stated while restarting the vehicle, the contact heard a rattling sound. The vehicle was driven to the shoulder of the road. The vehicle was towed to the residence and then towed to the dealer but was unofficially diagnosed with fail... Read more
Incident date: May 9, 2024
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician th... Read more
Incident date: Mar 15, 2024
Vehicle suddenly starts showing all warnings lights on dashboard, including: - Adaptive Cruise control - Collision Mitigation - Road Departure Mitigation - Vehicle Stability Assist - Hill Start Assist - Electric Parking Brake - Tire Pressure Monitoring and many more.
Incident date: Mar 15, 2024
Vehicle suddenly starts showing all warnings lights on dashboard, including: - Adaptive Cruise control - Collision Mitigation - Road Departure Mitigation - Vehicle Stability Assist - Hill Start Assist - Electric Parking Brake - Tire Pressure Monitoring and many more.
Incident date: May 24, 2024
Vehicle had a horrible coolant leak at the rear of the engine to find out the engine has a weak cylinder head and is known to break and leak coolant. The vehicle will need a new cylinder head or engine replacement.
TESLA
CYBERTRUCK
(2024) - FUEL SYSTEM, GASOLINE
May 23, 2024
Incident date: May 23, 2024
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while refueling the vehicle, the gas pump nozzle shut off every second, requiring the contact the release and to press the gas pump handle continuously. Additionally, the fuel was splashing out of the fuel filler neck. The contact stated that she was able to add two gallons of fuel in the fuel tank after 10 minutes. The vehicle w... Read more
Incident date: May 23, 2024
On 5/22/24 had a catastrophic failure of the Electric Motor Electronics and 12v Battery. I have requested that the BMW Serice Assistant provide me with all affected parts for inspection. Shutdown of the vehicle high voltage system could result in a crash. When this part fails along with the 12v battery you lose control of all vehicle electronics (steering, braking, electrical power, and propulsion... Read more
Incident date: Apr 12, 2023
The 10 speed transmission lost all power and would not accelerate at freeway speeds. The engine was running and was working fine but had no power. Several severe jerks and then power was restored by the transmission. Losing power at freeway speeds almost cause accidents each of the 4 times it happened. Other vehicles had to take evasive action to avoid hitting me. The vehicle is current at a Ford ... Read more
Incident date: May 22, 2024
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the con... Read more
Incident date: May 22, 2024
Excessive body roll causes instability and loss of control. While driving on the interstate at normal speeds, driving over bumps such as bridge joints cause instability. Dealer investigated concern but stated this is normal on all sportage.
Incident date: May 1, 2024
The contact owns a 2014 Ford F-150. The contact stated while her husband was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an in... Read more
Incident date: May 1, 2024
The contact owns a 2016 Land Rover LR4. The contact had recently taken the vehicle to a dealer to be repaired under NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact stated that while attempting to refuel the vehicle, he observed that fuel was puddling underneath the vehicle. The contact stated that he had not refueled the vehicle prior to the recall repair. The contact had the... Read more
Incident date: May 1, 2024
Driver door locks cycles while driving. Sometimes door will open while car is moving.
Incident date: May 20, 2024
Car will not charge over 72%. Dealer and Manufacturer are aware of the problem but have no answer on when they will fix the issue.
Incident date: Feb 28, 2024
I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time
Fire
Incident date: Feb 28, 2024
I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time
Fire
Incident date: Feb 28, 2024
I have a catastrophic engine failure. The dealership (Doherty Ford) in Forest Grove Or acknowledges it. They are working with me. However, Ford has not responded to the dealers request for warranty work. It will be two weeks since I took the car to the dealer with a loud ticking noise. Dealer found a BUNCH of metal in the oil. I'm waiting to hear how Ford will fix it. The car has 45k on it. They a... Read more
Incident date: Apr 16, 2024
Vehicle stalls upon start on multiple occasions. Vehicle will not start at all on multiple occasions. On approximately February 2024 vehicle sent a warning signal while driving. Warning states vehicle cannot accelerate while driving on the highway, then vehicle slows under traffic speed causing fear of crash while on the highway causing me to pull over and restart vehicle. After restart, vehicle s... Read more
Incident date: May 20, 2024
Engine failure at 68,000 miles cylinder 7 scouring like previous years had this issue but my vehicle is affected as well.
Incident date: Apr 20, 2024
The car is just out of warranty and has been driven about 62,000KM. The suspension and both frond and back control arms started to squeak badly during low speed driven, turning, back-in etc.
Incident date: Apr 20, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warnin... Read more
Incident date: May 17, 2024
UNKNOWN: Approximately once a week, all of the sound stops in the vehicle including the blinker sound, radio & connected phones. I'm unsure if affects anything else. I have googled this issue and it seems as if other GM vehicle owners have the same issue. There were no warnings or warning lights.
Incident date: May 19, 2024
The contact owns a 2012 Ford Edge. The contact stated while attempting to stop the vehicle, the brake pedal was extremely firm while depressed, and the vehicle failed to stop immediately, causing the braking distance to be extended. The vehicle was eventually taken to the local dealer who diagnosed that the brake booster and master cylinders were faulty and needed to be replaced. The vehicle was n... Read more
Incident date: May 19, 2024
I currently own 3 of the same vehicles myself, my husband and my son. Each of the vehicles have been experiencing electrical issues. I have taken all of the vehicles at some point back to the mechanic for repairs for this issue. It was only a temporary fix. Here are examples of some of the electrical issues. The blinkers and break lights may go out and not work while we are driving and some d... Read more
Incident date: May 19, 2024
The contact owns a 2009 Chevrolet Impala. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact then observed smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the wiring harness and observed that the wiring was exposed.... Read more
Incident date: May 15, 2024
I have been having Ford try to resolve the safety systems from failing while driving for over 2 years. In October 2023 I took a settlement (hush money) for my time and effort, thinking that the safety systems were fixed. The dealership currently has had my vehicle for over 7 days and will not give it back until they have found a resolution (good for them). The dealer placed a buyback request with ... Read more
Incident date: Sep 2, 2023
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Dec 20, 2022
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to the body shop where it was diagnosed with canister purge valve failure. The contact was informed that the engine needed to be repaired. The contact took the vehicle to the dealer who confirmed the diagnosis. The manufacturer was n... Read more
Incident date: Nov 1, 2022
The contact owns a 2019 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning lights ... Read more
Incident date: May 1, 2024
Rear camera stopped working.
Incident date: May 15, 2024
A/C and hvac system does not work properly. On lowest setting you have somewhat cool air and once you turn dial to 60 degrees it’s heat. This is unsafe because I can not regulate the temperature in vehicle correctly whatsoever and trying to defrost windows is also a nightmare. The air conditioning is also not even cold enough on its lowest setting. Multiple people are having same issues with 202... Read more
Incident date: May 15, 2024
Excessive oil consumption has occurred for the past couple of years. At 80,000 the crankshaft seized and died at an intersection and the dealer said that I need a new engine.
Incident date: May 18, 2024
There was excessive frame Flexing in the nose section of our 5th wheel. I inspected the lag bolts in the front section of our 5th wheel that hold the wall to the frame and found 4 bolts missing of the 12 that are supposed to be installed. Also, the bolts that were installed were undersized. I also have damage to the inside wall and cabinets from over-flexing during travel. I have not contacted a d... Read more
Incident date: May 18, 2024
The engine coolant leaks into the pistons due to cracked cylinder wall Car is goes through coolant very quickly which may cause the engine to overheat or catch fire. There is no noticeable leak from outside the vehicle and is not obvious the coolant gets low/empty very quickly Vehicle has been inspected by Ford Dealership and a third part mechanic, both confirmed the coolant leak and cracked cylin... Read more
Incident date: Mar 28, 2024
On Friday, May 17th around 2:00pm I was driving approximately 25mph when I got an abrupt warning and the truck started to drive differently. I don’t think the vehicle was responding to the gas pedal normally. The first warning said something about selected gear engaging at lower speed. Then there was a message about the pre-collision assist not working, hill ascent not working, and something els... Read more
Incident date: Mar 28, 2024
On Friday, May 17th around 2:00pm I was driving approximately 25mph when I got an abrupt warning and the truck started to drive differently. I don’t think the vehicle was responding to the gas pedal normally. The first warning said something about selected gear engaging at lower speed. Then there was a message about the pre-collision assist not working, hill ascent not working, and something els... Read more
Incident date: Mar 28, 2024
When I parked, it was fine, no brake problem. The next morning, I pulled out, got 10 feet & realized there was a problem. I saw the parking brake was mysteriously on and hasn't been off since. I've tried the release and resetting the parking brake for service, but the (P) parking brake light is orange, the regular brake light is flashing red, and there's a message that my 4wd is non-functional. I... Read more
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
May 19, 2024
Incident date: May 19, 2024
Car engine stalled while driving.
Incident date: Apr 30, 2024
As me and my daughter had been out all day on the way home the coolant light comes on it’s overheating so we stop and waited bout 15 minutes started home again same thing happened then the car started misfiring checked coolant it was low put some in then in a couple days coolant was gone again took to shop to look for leak was informed motor was going bad never had issues out car till coolant st... Read more
Incident date: May 9, 2024
-Fuel leaks have been occurring since we purchased the car in April 2022. The previous owners never parked on an incline, so they never experienced the issue. -Fuel leaks when the car is parked on an incline when tank is between half full and full. -Leaks occur more often based on (1) the more full the tank is (we never top it off after the pump stops at gas station) and (2) when parked in direct ... Read more
Incident date: May 9, 2024
UnKnown. When financing the vehicle through Adonis Auto Group I was unaware of the unrepaired safety recall. Also I am under the impression nothing was done to the car before purchasing it, I have had to make repairs to the car only after 10,000 - 15,000 miles of driving. For example replacing the control arm, axle, brake hardware. My point is they are selling cars without repairing them and not ... Read more
Incident date: May 9, 2024
UnKnown. When financing the vehicle through Adonis Auto Group I was unaware of the unrepaired safety recall. Also I am under the impression nothing was done to the car before purchasing it, I have had to make repairs to the car only after 10,000 - 15,000 miles of driving. For example replacing the control arm, axle, brake hardware. My point is they are selling cars without repairing them and not ... Read more
Incident date: May 15, 2024
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The cont... Read more
Incident date: May 7, 2024
Door actuator fault while driving, door opens slightly ajar while driving. Frequently happens while driving on highway with top up or down. Requires driver to hold door from swinging open around turns until there is a stop that allows driver to open and shut door again.
Incident date: May 7, 2024
The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more